Street Track N Trail

Only application was done and that was on 6-16- The cost of the application was $and that is the balanced owed Mrs did call in and state she didn't feel like we did the application properly so we offered to do a service call free of charge to do everything mrs wanted done
On top of that we also offered to give her the last round free She was ok with that for about an hour when she called back and said that she wouldn't cancel if we gave her rounds for free She only gets rounds total We feel that doing a service call to make sure mrs was happy with results for the first application and another application free was more than reasonable She declined that and wanted the account canceled which was done at that time We tried to come out and do a Service call for her to ensure everything was done that she wanted done and she would not let us The application was still done on 6-16- We feel like we should have the opportunity to make things right with our service rather that writing off the balance of the service done We would be willing to split the difference because we did provide a service that we felt was done correctly, and never had the chance to fix any issues Mrs felt were not done correctly We will split the difference at $if that would satisfy both parties The account is canceled

Mr *** I have reviewed the conversations that you have had with *** stated several times that she can not guarantee that the check will not be cashed, but if it was cashed twice we would refund you your moneySir we would not want to hold or lose a check we are not in the
scamming business Sir We do operate in good faith, WE do applications first and in good faith we expect to be paid That is not the case here if you sent in a check over a month ago and we have checked our system for the check number I assure you we did not receive the check Please send payment for your outstanding invoice and lets put an end to this You are more than welcome to come in to the Grand Blanc Branch and drop off a payment there as well.Thank you

Our services auto renew year to year We send out multiple letters in our off season stating that our services auto renew year to year and if you'd like to make changes to your account call our office and let us know To go along with the letters we send out in our off season, every
single invoice that is left with the customer after service is provided states on there twice that our services renew from year to year In this particular case this customer has been with us since so they have been receiving these letters since through along with many service invoices left after each application Just because services were not prepaid for doesn't mean they did not want them We have many customers that don't prepay for their services but pay for them after each service is performed Due to this customer being with us so long we would be willing to split the cost with him bringing the balance that he would owe us to $if we can both consider this matter resolved Thank you

Mr and Mrs *** had been customers with us since so they know our services renew season to season Every invoice that is left after each service states that, along with multiple letters over the winter that let them know what they have scheduled for the upcoming season We
were never informed they did not want the services We serviced the lawn on 3-14-and they didn't call us until 4-5-and at that point never disputed the charge until 5-9- I would be willing to take off the interest charges if they will pay half of the service that was provided to them half of the balance would be $

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that their offer to credit my account and discontinue solicitation of services to my residence is acceptable; however, I would like to clarify that the business made two statements in their response with which I will not agree. The first statement is that the complaint was completely resolved prior to my filing a complaint with the Revdex.com. This is entirely inaccurate. Lush Lawn agreed to credit my account during a phone conversation on 4/20/2015, at which time they were aware that I had already filed a complaint with the Revdex.com on 4/18/2015. Secondly, Lush Lawn stated that they have agreed to credit my account although I agreed to their services. This is another and frustrating statement, as the basis for my complaint is that I did NOT agree to their services. I will wait for the business to perform the actions to which they have agreed and, if it does, will consider this complaint resolved
Regards,
*** ***

We have reviewed complaint and have come to a satisfactory resolution to both parties, as account is now at zero

To whom it may concern, we have reached out to Mron different occasion and left messages out of timesWe have gps and truck tracking on all our trucks and the Saturday that he stated it happened I only had trucks out and were no wear near his addressMy production manager was willing to
meet Mrand assess the issue and he hasn't had a return call, all calls are recorded and trackedmy production manager did call to confirm the morning of and No answerWe are sorry for the situation and feel as if we were being more than fare seeings how I didn't have a vehicle anywhere near that address on that Saturday and hadn't had a truck on that street in the last weeksWe are greatly sorry and willing to help if we can

We apologize for any inconvenience this has caused the homeownerThe account was cancelled on 3/27/and the balance credited on 5/15/

Lush Lawn/Safari Tree acquired *** ***'s accounts (company that Mr*** used previously) *** *** and Lush Lawn/Safari Tree both did send out letters making customers aware of this change Lush Lawn/Safari Tree in Brighton moved into a new location recently and we were
experiencing phone/internet issues until 10/5/Making communication more difficult The balance has been removed from the account and the account has been canceled

We have taken the account to a zero balance

This account was already taken care of and has a zero balance with us over a week a go

We have been doing service out here for quite a few years. There was a Call Ahead done for services but the call ahead status was OK To Leave A Message. It has never been set up for a Verbal Approval to do service. Our Call Ahead was performed the day before services were
completed. We don't have contracts with our company. The Aeration and Overseed was sold 10-13-and a statement of services was sent out after the sale along with other Pre Pay letters sent over the winter months stating clearly what services are being performed the upcoming season. Again the account was never set up for Verbal Approval for services only to Call Ahead and a Message is ok. If there was a Verbal Approval on the account we would not have been able to perform it without permission. That is not how it was set up. This has nothing to do with being a woman or a widow. Due to the confusion and inconvenience of the situation we would be willing to split the cost of services and would settle for $if we could consider this matter resolved

***, I have reviewed the email that you and *** R corresponded onIn the email *** explained the mole control as the following "Only doing one application I have to charge times the price for that application because will still guarantee it for days after with only one
applicationYou are not locked into anything, if after the first application you want to cancel the rest then do that." Your response was "That is fine I just want to make sure I am not locked into paying for all four treatments if not needed." We are not going to come out to your property *** and apply baits if you do not have an issue still when we where out Our technician noticed activity around the perimeter of the property and in the center islandIf there was not activity we would not have applied the application to take care of the mole issue you hired us for The Mole control program is a step program that eradicates the moles getting rid of the problem Some of our customers need all treatments and some only need or applications its all based on each individual situation We are sorry if that is not what you wanted us too

Our guarantee is that we will get rid of the moles by the end of the season if all treatments are done We were only able to get applications in last season due to no mole activity or customer delaying application For those reasons we were unable to get the 4th and final treatment
in for the season Because we have had contact with Mr we are willing to come out and do another application free of charge, however we can not guarantee that he will not have any further mole activity for the remainder of this season unless he signs back up for services A free service call application is set up and we will be out shortly to treat for the moles but can not guarantee anything beyond that and we would like to consider this matter resolved

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***10-27-17 lush lawn came out Tuesday 10-24-and performed the areation I wrote check that day and paid bill in full

This matter had already been resolved with a zero balance and was no collection process on this has gone forward

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

Revdex.com: The person responding to this email forgot to mention that a PESTICIDE sign (Stay off grass hours) was also left on my lawn along with the Advertisement FLAG. Additionally, several managers promised to call me back on several occasions. They NEVER did! The business person on the phone started yelling at me first. This obviously happens a lot when someone calls to complain if you read their reviews
I have reviewed the response made by the business in reference to complaint ID ***, I am awaiting for my refund and when I get it then this matter will be resolved.
Regards,
*** ***

After speaking to the Mrs we were able to come up with a solution to the issue that is satisfactory to both parties and we can consider the issue resolved

We apologize for any issues you have hadThe balance has been removed from the account