Street Track N Trail

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Simply put, I never signed a contract or paid them in advance for services. must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

We started servicing this property in 2015.  Our general services auto renew from season to season.  Every invoice that is left after treatment states that along with multiple letters sent out over the winter state that our services auto renew and that we need to be contacted to cancel the...

account or make any changes.  It is never stated that if you do not pre-pay, services will not auto renew.  We have a lot of customers that do not pre-pay for services that still auto renew season to season with no issues.  It is clearly stated several times to our customers.  We would be willing to to split the balance if we can consider this matter closed.  Thank you.

No contract needs to be signed and paying in advance does not mean that our services don't renew.  We left several invoices stating services renew along with multiple letters over the winter stating services renew and that we need to be contacted to make any changes or cancel services.  The majority of customers do not pay in advance and would be upset if we didn't come out the following season.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below: Good morning,Our family believes the policy of the company is flawed.  AS noted by the company, we have been loyal customers since 2012, and as I explained to lush lawn on the phone weeks ago, with 3 teenage girls and declining income, we have to make cutbacks, at which the lush lawn representative stated it was our fault as she was very rude on the phone.  This is no way to treat loyal customers, especially in the age of social media.  We believe you do not trespass on private property, then bill families for services not asked for, and then blame property owner!  We pledge to not air this grievance publicly in exchange for lush lawn withdrawing entire bill.Sincerely, [redacted] Family
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

Mr. [redacted], I truly apologize for the inconveniences that we have caused you and your family.  I personally will make sure your number is removed from our data base.  We are not in the business of pestering or harassing potential customers, I hope in the future if you ever need help...

with your lawn, pest or tree concerns you would give the local company a chance.  We pride our company on giving the best service, and again I will make sure we do that for you be removing your number from our data base.  Have a wonderful day.  Sincerely[redacted] Branch Manager of Grand Blanc

We have contacted the customer and have come to a resolution that is satisfactory for both parties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below: When I called and spoke with them myself (Mr. [redacted] does not live here anymore) they told me nothing about any phone call with Mr. [redacted] but said they automatically service customers the following season without a written agreement. Again, I did not agree to any services from their company. I only agree to these types of services in writing, never verbally.  Why were they on my property 4 times, when they are billing for 2 service calls?  I did not see them on my property at all.  I have also filed a consumers  complaint with the Michihgan attorney general.  They need to have written agreements before going onto private property to do any services when no one is home. 
Regards,
[redacted]

I apologize for any inconvenience. I have verified that your number is no longer in our system. If you have any questions or concerns that come up, please call our office.

Hi [redacted]We will resolve this issue, I looked at account and noticed you have been with us for a couple of years.  Our services do auto renew which you are aware of after being with us 2013, 2014, and some of this year. We value you as a customer and we would like to rebuild this relationship I...

 will have someone come look at the sprinkler system.  Im sorry you had to take it this far.  We will contact you shortly. [redacted] Branch Manager

This was an auto renewal error and has been cancelled and taken care of with a zero balance.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]e

Mr [redacted] agreed to Lush Lawn service on 12/10/2015.  I have attached a recording of the verification he made with our Sales Manager, [redacted].   He was also sent out a welcome package, outlining all his services.   This was mailed on 12/14/2015.    We performed a service on...

3/24/2016.    After that was performed, Mr. [redacted] called and said that he used another lawn care company and he did not know why we came out.  The office associate explained that he signed up on Dec. 10 and offered for Mr [redacted] to listen to the recording of the call.    We  immediately cancelled his account at that time.  Mr. [redacted] does owe for the March 24 application at this time.

Mr. [redacted],We have talked to you several times, we have played the recording for you agreeing to the services.  Your wife even moved the vehicle so we could do the application. We tried settling with you before sending you to collections. Since we did send you to collections you paid what was...

owed.  We never want to take anyone to collections but if you work and your boss said you are not going to be paid you would be upset.   We wish we could have settled before going to collection, one day we hope to earn your business back.

I spoke to Mrs. [redacted] on 6/8/15.  After reading her story and checking our records, I felt an adequate settlement to this issue would be a $20.00 payment for "partial services rendered".  Mrs. [redacted] was pleased with the resolution.[redacted]branch Manager-Rochester Hills

I do apologize for any inconvenience.  The account is marked DO NOT TELEMARKET.  I will make sure that the number is removed from any of our calling material.  Again I do apologize and will make sure it doesn't happen anymore.

[redacted],We contacted you over the winter you spoke to our Sales Manager on 12/12/14 and you agreed to have our services for this season.  You even asked if we do snow removal in the recording.  We came out on 4-15-15 to do your first treatment of preemergent, then on 4-16-15 we...

did your spring slit seeding as you requested.  No calls from you until the second application was completed, at that time you wanted to cancel, and we cancelled the account as you requested.   It was stated very clearly on 12-12-14 that you wanted the services that where performed.  We had you a customer as of that day and sent you a prepay letter on 12-15-15 then another letter on 1-21-15 giving you another chance to either prepay or if you changed your mind you could have called and said you did.  Mr [redacted] I will call you today and try to resolve this issue.Thank you,[redacted]  Branch Manager

We have reached our to Mrs multiple times by phone have left messages, we have also emailed Mrs and have not heard back.  Mrs originally tried to pay her bill for the application that was done but her card but we have an invalid card number on her account, she also wanted more services for free...

on top of that.  If Mrs will pay for the application we will come our and do a Perimeter Pest spray on her home free of charge.  That would be satisfactory to both parties.

[A default letter is provid** here which indicates your rejection of the business's response. 
Revdex.com:
I have review** the response made by the business in reference to complaint ID [redacted], and have determin** that this propos** action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfi** with this resolution. Please type details here:]
Regards,
[redacted]Lush Lawn stat** all moles would be gone for 2 to 3 lawns if I purchas** 3 applications. they stead that they would provide a 4th application  for free if needed. I have the email from them stating these facts and have provid** it to Lush Lawn. If this promise is not their normal promise, this is a n issue for them to address with their agent/employee. I made my decision to buy their service bas** on the statements made by their agent. I expect them to provide what they promised. That is they will continue to provide applications as need** for two years. I do not understand why Lush Lawn feels it is reasonable to make promises to get a sale and then not provide what they said they would. [redacted]

We have taken charge off for the grub preventative.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]I know this reply has absolutely no bearing towards the outcome of the report. I don't care about that. I figured I'd respond since the reply from the company is laughable at best. Let's get things straight, you only left 1 voicemail. That was after you missed both appointments to come fix something you guys easily broke. Two, I had to call 4 or 5 times to get a response from you guys. I just find it hilarious that you can't just own up to a mistake at this point. I've already paid to fix everything, I've already fixed it at this point. You guys wasted too much of my time. It's clear that other customers feel the exact same way. Seeing as you've been getting a good bit of 1 star reviews and more Revdex.com complaints over the past year. Really shows the amount of character the company holds. I will continue to advise anyone looking to use Lush Lawn to avoid them until they can just own up to their own mistake. It's done, it's been fixed, just own up to a mistake and teach your drivers how to....uh drive.
Regards,
[redacted]