Street Track N Trail

Mr. [redacted] signed up for a Fall Aeration in 2015.  This service auto renews from year to year for the convenience of our customers.  This auto renew process is labeled on the invoices that we leave for services.  Lush Lawn also sent out two letters before the start of the...

season (one on 10/16/15 and one on 1/21/16 ) making Mr. [redacted]  aware that we will be out that season for service.  The aeration was performed on 9/20/16.  Lush Lawn did not hear anything from the customer until 10/24/16 when Mrs. [redacted] requested to cancel the account.  During that conversation she never disputed the service that was done on 9/20/16.  The account was canceled at that time.  There have been two late charges that have been added to the account of $1.50 each (10/21/16 and 11/21/16) due to lack of payment.  The account is canceled but the balance remains $82.99

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted]The Salesman was extremely clear with what you wanted to purchase.  He was not at anytime hiding anything in the conversation.  You both had a very engaged conversation about what you purchased from our company.  We take pride in our work and we do not ever want to upset any...

future customers.  You agreed to the services and even talked about the weather after our Salesmen confirmed the programs you requested.   You did not call to cancel this account until a month in a half later.  I understand that there can be some kinds of miscommunication but on our end it is very clear.  I have tried to reaching out to you to understand the issue, I called three times and it rings one time and there is dead air.   I would like to help any way I can, but crediting the application after it was completed I can not do.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
Although I also want to resolve this matter, I do not agree with the assertion that I should have known that all Lush Lawn's services auto-renew.  As I have explained numerous times in my communications with Lush Lawn, the Lush Lawn telemarketer never said that the additional services Lush Lawn recommended would auto-renew. Regardless, there is more to my complaint than that one issue.   I have not heard from any Lush Lawn representatives since receiving their response to my Revdex.com complaint.  Therefore, I am concerned that by accepting Lush Lawn's vague response, I may have to start this process all over again. Thus the rejection.
Regards,
[redacted]

I apologize that we did not handle this in a prompt fashion and that your account was not credited. I am taking care of this today and your account balance will be credited and brought to zero.

[redacted],05/01/2015 08:11 AM - DT: went to customers house to look at damage no one home.  i will try to call and set up time to meet,  --notes from the Manager [redacted] will be following up with you soon, We needed to see for ourselves if what you are saying it true.  We have a whole new staff in [redacted], I originally signed you up in July of 2013.  I don't want to lose you as a customer.   We also inform our customers on each piece of paperwork we send to you invoices, statements, prepay letters confirmations for additional services, ect... we have service auto renew year to year.  We hear what your issue is we are trying to come up with a solution for you. [redacted] will be in contact shortly.[redacted]Branch Manager

We have taken this customer off our dialing list and will no longer receive any calls.

Lush Lawn reached out to [redacted] immediately after receiving this complaint. There was a misunderstanding that we resolved privately with [redacted].

Mrs [redacted] I am sorry to hear that your interaction with Lush Lawn has not lived up to the standard that we strive to provide for all our customers. In regards to the bill that was left on your door for the amount of $40.99. We will be removing this from the account and you do not owe anything to...

us for the 2015 season. You will be receiving a cancel survey in the mail shortly that we have canceled your services for 2015. I apologize for any inconvenience this has caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

-----Original Message-----From: [redacted] [mailto:p[redacted]@yahoo.com] Sent: Monday, March 20, 2017 3:06 PMTo: [redacted]Subject: Re: You have a new message from the Revdex.com complaint...

#[redacted]. It shows I have rejected the offer?they have agreed to refund my husband for the $75.00 and clear my name from the collection agency.If this is what they are saying we are in agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] We are so sorry, for any inconveniences this has causes you or your family.  We are working on getting the funds back to you as quickly as possible. [redacted]

We have tried contacting customer on 8-21, 8-25, 8-26 and 8-28 with no answer. We were trying to let them know that there is no balance on their account and had already been taken care of. We apologize for confusion on this matter.

I am very truthful in what happened.  You where VERY unprofessional and WE both know what happened,  what do we gain as a business if I where to fabricate lies like this?  Mr [redacted],  you did agree to service and you did agree to pay for the application.  We have been in business for many years and we are very successful we do not lye to get business, we don't need to.  We would like to be done with this even though you said you would pay for the entire application I will settle for half, and lets part our ways.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12005833, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

We have a recorded confirmation of services from Mr [redacted].  he spells his last name for us and verified the address to be serviced along with his phone number.  He signed up in November and chose not to prepay but pay as he goes.  We did not service their property in 2015 so i'm not...

sure who they would have prepaid with but they did not use our services that season.  In 2016 we provided 3 lawn care services and a Service Call Manager in  to go onto the property.  During our second application on the lawn Mr talked to our technician and let him finish the application and asked to have a manager come out and look at his lawn and talk to him and still did not say that they didn't want service this season.  I don't feel that we did anything wrong or scammed them due to them signing up in November and verified service during our confirmation process.  We were on their property 4 times before it came up that they didn't want our services.

This is a mistake on our end and we do apologize for the inconvenience.  We will waive the charge of the application because we shouldn't have done it.  They did call in within our auto renew policy.  The balance is now $0 and should be satisfactory for both parties.

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]
  First of all I DID NOT  say I  was going to bomb anything.Next  your way of doing business is very unethical .just because someone does not say no doesn't mean you take it as a yes. I SAID NOT RIGHT NOW.  You are not being truthful about the way that the situation went-but I can't expect you too with the way you handle your business!!!! The way you use blackmail and intimation to ruin peoples credit by doing underhanded tactics is not what a descent person or business would do.If  that is the only way you can make money you won't be in business long. I did not order or sign a paper for you to do anything to my lawn and I DO NOT BELIEVE I SHOULD PAY YOU ANYTHING.

We were able to resolve the issue that is satisfactory to both parties.  We both consider the issue resolved.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]