Street Track N Trail

Lush Lawn Safari Tree renews services from year to year for the convenience of our customers This is stated on our invoice as well as letters that are sent out over the winter months A letter was sent on 10/20/to Mr and Mrs *** letting them know that we had them on the schedule
for this season Mrs*** states that she did not receive that letter Mrs*** was prompt after we came out for the start of the season to let us know that she did not want service this year Lush Lawn Safari Tree has cleared the balance on the account to $ Mrs*** agreed that this was a suitable resolution to the matter and has agreed that she considers this matter closed

We do have recordings where Mr verifies wanting service done at his property One by our Sales Consultant and another by our Sales Auditor We haven't received payments on the service done and now his acct is canceled and on hold due to the balance in question We would be
willing to split the cost of the application with Mr since we do have recordings of him verifying and our truck tracking shows we were at his location We did put product down and man hours to do the application If splitting the overdue balance would be satisfactory we would like to close this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***,I was a pleasure talking to you as we discussed the application will be credited I hope in the future we can help you with your lawn Have a wonderful day***Branch Manager

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved*** ***, ***
*** Lush Lawn 5/23/05/26/Pending consumer Response ***, *** 2
05/31/2015-----Original Message-----From: *** [mailto:G***[email protected]] Sent: Wednesday, May 27, 7:PMTo: *** ***Subject: RE: CR***DEAR Revdex.com:THANK YOU FOR YOUR VERY QUICK RESPONSE TO MY PROBLEMIT
WAS RESOLVED THE NEXT DAY BY THE BUSINESS THAT HAD CAUSED MY ANXIETY.SINCERELY
*** ***
Regards,
*** ***

We will waive the charge for the application done and she will not be sent to collections This should be satisfactory to both parties No other services will be done on the property

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***,You became a customer on 5-4- On all of our invoices and the prepay letter envelope it states "For your conveniences the services renew for year to year." We went out on 4-26-and did your lawn care application for and on 4-25-we preformed a wedgle injections into
your trees for On 5-2-at 11:pm you called our office and stated you where upset about the renewal of our services, you also stated that you cancelled your services last year over the phone, we do not have record of your call At this time you requested a manager call you back which our Office Manager did call you back, you expressed you where unhappy about the renewal and you did not want anything more to do with our company, but at the end of the conversation you stated you would pay for the bill. I have tried to reach out to you on this matter to resolve thisWill you please call me so we can work something out to resolve this issue###-###-#### ext: 1203 *** ***Branch Manager

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response Any balance on all of my properties must be removed This includes *** *** *** *** *** **All of these properties are under my account, paid by me, and we're supposed to be cancelled
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAs long as the account is canceled and no other visits to my home.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***-***

Lush Lawn has been in contact with Mr*** and have come to an agreement that works for both parties

The account has already been credited and there is no balance with us The account has been canceled and we will not be doing any more services out there This should be satisfactory to both parties

To whom, it may concern,We did not threaten to call the police on you I told you if you did not came down you I was going to let you go, you Sir, Threatened to bring a bomb in our place of business, after you told my office assistant that you hope her family dies Did I
call the Police after that yes All over 34.99? We have you agreeing to the service, you even said yourself that you said yesYou also agreed to pay for the application that was performed on Friday Your account is cancelled as of Friday when I told you I was hanging up because how rude and unethical you where on the phone No one EVER should be talked to the way you talked to myself and my staff We will not EVER contact you again, The application will need to be paid, as you promised on Friday

Good morning, [redacted] disputed services in which we confirmed were completed by our most veteran tech of 10 years. With that being said we did honor his demand and credited half on Sep 6, 2017. Therefore [redacted] has no balance and hasn't  received an invoice since 9-5-2017. I believe...

[redacted] is referring to a cancellation letter that we send to all customers that cancel services from the Branch Manager allowing the opportunity to rate and share why they were dissatisfied.

We have came to agreement with customer and have solved the issue with them.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have discussed with customer what had happened and sent refund check on 6-21-17.