Student Assist Plus

Student Assist Plus reviews all complaints to ensure we are providing the highest-level of customer serviceWe reviewed Mr [redacted] 's application details and have determined that his complaint was made to the wrong companyStudent Assist Plus is a member-benefit program; our company does not complete loan applications nor do we take an upfront processing fee Student Assist Plus accepts referral business from many different types of companies some of which may offer the type of service Mr [redacted] is referring toHowever, just to clarify once more, our company does not offer this serviceNo payments have been processed or collected by Student Assist Plus We wish Mr [redacted] the best of luck and hope his complaint finds the right party

Thank you for your swift response and for placing a notice on my accountPlease understand that whomever claimed to represent you was from the number I called and did require that informationIf the company does in fact send out mailers to help students, there needs to be a disclaimer on the notice assuring recipients of the legitimacy of the companyAlso, there should not have to be "closing costs" to switch a student from one servicing company to another, this creates a high amount of tension for students like me, who already owe significant debtThank you again for your response [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Student Assist Plus fully evaluates all reviews and complaints to ensure the utmost customer satisfactionWe reviewed Mr [redacted] ’s application details to determine that no wrong-doing ever took place Mr [redacted] states that Student Assist Plus required his social security number, driver’s license number, as well as other personal informationHowever, we do not ask for any of this informationStudent Assist Plus works with many affiliates that refer business to us which may ask for personal informationAgain, Student Assist Plus does not require this information from its members Mr [redacted] has already been refunded in full by the company he contracted with and Student Assist Plus never billed nor created an account for himWe would like to assure Mr [redacted] that no identity theft or fraud has been committed and we wish him the best of luckWe hope he can be comfortable knowing his contact information has been placed into a “do not contact” status within our membership database and any personal information has been deleted

Hello Ms [redacted] and the Revdex.com, Thank you for reaching out todayAs always, great customer service is of the utmost importance to Student Assist PlusWe’re sorry that you were unhappy with the services of our companyWe will take your suggestions and find ways to improve our services and knowledge of our products to our clientele Just to clarify, our membership plan is only $The initial consolidation/upfront cost of $was for the TFSC GroupTFSC Group connects us with borrowers that are on an income-driven planThe reason is so that we maintain one’s recertification needs annually Student Assist Plus is an optional service and clients are free to cancel membership at any time Student Assist Plus does not charge any fees for document preparationThe $is only for the main membership benefits which include the following services: -Tax Hotline & Preparation Services -Credit Monitoring -Identity Theft Monitoring According to our system, we have your signed agreement stating you wanted to enroll in Student ASsist Plus and you agreed to be debited by RAM DailyWe do apologize if you were signed up in error but we are more than happy to cancel out your membership and provide you a refund We appreciate your time in reading this Thank you, Dispute Resolution Department

Student Assist Plus takes any and all complaints seriouslyWe have a dedicated compliance team to review all call recordings and file information in order to ensure we provide the highest-level of customer serviceWe would like Ms [redacted] to know that, first of all, we have initiated a full refund on her behalf due to any inconvenience she experiencedHowever, had Ms [redacted] simply called our customer service department for an update, she would have been told her application would be filed shortlyWe help thousands of clients with their applications and would simply not be in business if we are a "scam" as Ms [redacted] states We urge our clients to understand what is available to them before claiming fraud or scamThe real victims of scams are the millions of borrowers out there who diligently make their student loan payments while never exploring the government benefits that may be available to them We ask that borrowers dig deeper into lawsuits such as the one against Sallie Mae for over $million dollars or the even more recent lawsuit against NavientSee the following link for more information: http://www.huffingtonpost.com/2015/04/24/navient-government-investigations_n_ [redacted] We wish Ms [redacted] the best however if she had simply called and asked for an update she would have been informed immediately as to the status of her applicationWe hope she is satisfied with a full refund

My experiences with Student Assist Plus have been fantasticVery positive and helpful

Hello Ms [redacted] and the Revdex.com,Thank you for reaching out todayAs always, great customer service is of theutmost importance to Student Assist PlusWe’re sorry that you were unhappywith the services of our companyWe will take your suggestions and find waysto improve our services and knowledge of our products to our clienteleAlso, amanager from Student Assist Plus has reached out personally to Ms [redacted] inorder to discuss her claim.Just to clarify, our membership plan is only $The initial consolidation/upfrontcost of $was for the Student Loan Education CenterStudent Loan EducationCenter connects us with borrowers that are on an income-driven planThe reasonis so that we maintain one’s recertification needs annuallyStudent AssistPlus is an optional service and clients are free to cancel membership at anytime.Under the $Student Assist Plus membership, we provide our clients with assistanceon document preparation for federal student loan paymentsWith all the confusinginformation regarding student loan consolidations, repayment plan changes,forbearance/deferment, forgiveness, and discharge programs, we act a resourcefor one’s student loan solution needsWe complete, review, assess, and submitpaperwork on the client’s behalf to the Department of EducationIn addition,we provide consultations over the phone on how to ensure the lowest paymentpossible will be rendered as well as be completed on time to the Department ofEducation servicerThird party services are used all the time: the car wash, a gardener, a taxaccountant, a babysitter, etcIn the same instance, some borrowers wouldprefer to use our services instead of doing it on their ownIn regards to therepresentative at the Department of Education, servicers can misinterpret theservices we provide because all of the facts are not being givenWe are not a hoax.We provide an invaluable service, should one choose to retain it.Along with our client’s monthly membership, clients are enrolled in thefollowing services (depending on your enrolled program):-Tax Hotline & Preparation Services-Credit Monitoring-Identity Theft Monitoring-Roadside Assistance-Fitness Discounts-Doctor by Phone-Dental Discounts-Pharmacy Discounts-Everyday Savings (Grocery, Shopping, Dining, Movies, Auto Services, RentalCars, and Recreation)These aforementioned benefits do not get as much recognitionas it should due to misinformationAs you can see, the student loan solutionsbenefit is only one aspect of our program.Again, we do apologize that our membership program was notcommunicated properly as well as the frustration you encountered when speakingto a customer service representativeWe will look deeper into this matterWeappreciate your time in reading this.Thank you,Dispute Resolution Department

I had an issue with my my repayment plan ending sooner than expected [redacted] went above and beyond and held my hand through the entire process of getting this issue resolved

To Whom It May Concern:Student Assist Plus is a membership-services companyFor $29.99, we offer a subscription for Credit Monitoring, Identity Theft Monitoring, and Tax Hotline [redacted] is a subscribed member for our serviceHowever, we do not charge any upfront document preparation fees as the complaint describesStudent Assist Plus accepts referral business from many different types of companiesSome of which may offer the type of service Mr [redacted] is referring toHowever, our company does not offer this serviceWe have contacted the client about his subscription service but unfortunately we are unable to address his claim for the $since it was directed toward the incorrect companyWe would be glad to resolve his issue with his subscription service if he can return our phone call back at [redacted] Until we have resolved the matter, we will cancel out his membership until he advises for it to be reinstated.Thank you,Dispute Resolution Department

We respectfully disagree with Ms [redacted] ’s rejection of our responseStudent Assist Plus does not ask for this information from our clientsMs [redacted] has not been charged for any services by our companyIn addition, no representatives of Student Assist Plus have ever spoken with Ms [redacted] Our business is referral-based; we do not contact a member directly until they have enrolled into our membership program by making an initial paymentNo payment was ever processed for Ms [redacted] as she never proceeded beyond the initial agreement with the company she contracted withTo summarize, Ms [redacted] ’s agreement with the company she contracted with was never agreed to by Ms [redacted] therefore her information and application details would not be referred to our company

Student Assist Plus reviews any and all complaints to ensure the best-possible customer service is being provided to our customersWe reviewed Ms***’s application however she is clearly mistaken as we do not offer the service she discusses in her complaint Student Assist Plus is a member-benefit program that accepts referral business from other companiesJust to clarify, we do not offer the services Ms [redacted] discusses nor do we charge a fee of $ We apologize for any inconvenience and have cancelled Ms [redacted] from Student Assist PlusShe has not been charged our monthly fee of $

Hello Ms [redacted] and the Revdex.com,The following phone conversations have taken place with Ms [redacted] 's mother, who has acted as a Power of Attorney on her daughter's behalfWe have all recorded conversations between our staff and the person who represented [redacted] for the following days:12/Spoke to one representative01/Spoke to one representative01/Spoke to two representatives02/Spoke to managerIf Ms [redacted] would like, we can continue to resolve this matter amicably if we are able to speak directly with [redacted] and not her motherUnfortunately, her mother has caused distress among our staffWe would like to come to a mutual agreement so that Ms [redacted] is satisfied with the outcomeWe do not wish for any unhappiness or discontent for Ms [redacted] Please let us know how we can help.Thank you,Dispute Claims Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Student assist plus claims that it does not require my social security number and other personal information, but when I talked to them they asked me for all of this informationI was told that I was speaking with student assist plus, not any other affiliates Regards, [redacted]

Hello [redacted] , Thank you for your emailWe have fully refunded all months of your membership with Student Assist PlusI do apologize that you were not sold properly on the membership programWe do not wish to confuse, harm, or force any client into our program We receive referral business from companies that assist borrowers in the consolidation processCustomer satisfaction is extremely important to us and we are committed to improving our company in every way possibleAgain, I apologize for your troubles and will remove all of your information from our systemThank you, Dispute Resolution Department

Hello Revdex.com, Student Assist Plus spoke with [redacted] and through a productive conversation, we have been able to address this misunderstandingThank you for bringing this matter to our attention so we may resolve our customer concerns in a prompt mannerThank you, Dispute Resolution Department

Hello Ms [redacted] and the Revdex.com, Thank you for reaching out todayAs always, great customer service is of the utmost importance to Student Assist PlusWe’re sorry that you were unhappy with the services of our companyWe will take your suggestions and find ways to improve our services and knowledge of our products to our clienteleJust to clarify, our membership plan is only $The initial consolidation/upfront cost of $was for TFSC Group.TFSC Group connects us with borrowers that are on an income-driven planThe reason is so that we maintain one’s recertification needs annuallyStudent Assist Plus is an optional service and clients are free to cancel membership at any timeUnder the $Student Assist Plus membership, we provide our clients with assistance on document preparation for federal student loan paymentsWith all the confusing information regarding student loan consolidations, repayment plan changes, forbearance/deferment, forgiveness, and discharge programs, we act a resource for one’s student loan solution needsWe complete, review, assess, and submit paperwork on the client’s behalf to the Department of EducationIn addition, we provide consultations over the phone on how to ensure the lowest payment possible will be rendered as well as be completed on time to the Department of Education servicerThird party services are used all the time: the car wash, a gardener, a tax accountant, a babysitter, etcIn the same instance, some borrowers would prefer to use our services instead of doing it on their ownIn regards to the representative at the Department of Education, servicers can misinterpret the services we provide because all of the facts are not being givenWe are not a fraudulent companyWe provide an invaluable service, should one choose to retain itAlong with our client’s monthly membership, clients are enrolled in the following services (depending on your enrolled program): -Tax Hotline & Preparation Services -Credit Monitoring -Identity Theft Monitoring -Roadside Assistance -Fitness Discounts -Doctor by Phone -Dental Discounts -Pharmacy Discounts -Everyday Savings (Grocery, Shopping, Dining, Movies, Auto Services, Rental Cars, and Recreation) These aforementioned benefits do not get as much recognition as it should due to misinformationAs you can see, the student loan solutions benefit is only one aspect of our programAgain, we do apologize that our membership program was not communicated properly as well as the frustration you encountered when speaking to a customer service representativePer your request, all of your personal information was removed from our system and your one payment of $toward Student Assist Plus will be refundedWe appreciate your time in reading thisThank you, Dispute Resolution Department

My experience with agency representative was very pleasantI was very nervous and my stress level was up and the agent was able to help me and calm down my nervesI really feel a lot better after speaking with you guys, I can't thank you enough

I had significant trouble getting my re-application approved by Fed Loan Services After multiple application rejections for confusing and obscure reasons, I was faced with a pending loan repayment $higher than my previous, and with a lower income I called Student Assist Plus, and [redacted] promptly conducted a three-way call to Fed Loan Services Within a short time, he'd managed to negotiated a more reasonable lower monthly payment and got them to accept my original IBR documents

Like any payment plan or loan taking on-it's complicatedHowever, when talking to anyone at Student Assist Plus they are able to talk to you like a human and answer any questions you have, and I mean answer ANY questions you haveManuel helped me the last time I called and was very helpful in what I needed

Student Assist Plus does a very important job if you are not a responsible person and can't turn in paperwork by yourselfHowever, if you are capable of signing some papers and faxing/uploading them to your loan borrow you don't need to pay Student Assist PlusWhen I called to cancel they told me my loan would no longer be a income based repayment planI called Navient and they said that Student Assist Plus can not change my repayment planThey swear up and down that you need to pay them $a month or you will be charged more money from the loan collectorIt is nearly impossible to cancel your account they try to guilt you into stayingI paid for a year and got no benefitWhen it came time to resubmit my documents I did it on my own before they even told me I needed toIf I were you I would just set a reminder on your calendar when to resubmit your documents and save yourself $a month