Student Assist Plus

Student Assist Plus reviews all complaints to ensure we are
providing the highest-level of customer serviceWe reviewed Mr***'s
application details and have determined that his complaint was made to
the
wrong companyStudent Assist Plus is a member-benefit program; our company
does not complete loan applications nor do we take an upfront processing fee.
Student Assist Plus accepts referral business from many
different types of companies some of which may offer the type of service Mr*** is referring toHowever, just to clarify once more, our company does
not offer this serviceNo payments have been processed or collected by Student Assist Plus.
We wish Mr*** the best of luck and hope his complaint finds
the right party

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint was made to the RIGHT companyIt was failure of Student Assist Plus's behalf to respond to my email and/or call me in regards to what is happeningInvalid excuses were made as to why I could not receive an account and they were not able to consolidate my loansAfter contacting my original provider of federal loans, who legitimately works with the Department of Education, they mentioned that Student Assist Plus does not have the legal power TO CONSOLIDATEFurthermore, by making a promise for consolidation AND a lower interest rate and payment, an upfront "close out fee" for the loans was applied which should NOT even existAdditionally, they would begin charging $per month for a service that cannot, nor have power to provide
Regards,
*** ***

Student Assist Plus reviews any and all complaints to ensure the
best-possible customer service is being provided to our customersWe reviewed
Mr***’ application however he is clearly mistaken as we
do not offer
the service he discusses in his complaint
Student Assist Plus is a member-benefit program that accepts
referral business from other companiesJust to clarify, we do not offer the
services Mr*** discusses nor do we charge an upfront “start up” fee
We apologize for any inconvenience and have cancelled Mr
*** from Student Assist PlusWe have also processed a full refund for
his $monthly feeWe wish him the best

Thank you for great service *** My representative *** was very helpful and thorough He addressed all my concerns and expedited our way call with FedLoan by being concise and knowledgeable

Hello,
We are currently working with Ms*** on resolving her issueWe have spoken to her on 10/19/and left another voicemail to resume the conversation on 10/24/We patiently await for her return callThank you,
Dispute Resolution Department

Hello Revdex.com,
Student Assist Plus has reached out to the clientAfter a good dialogue between the consumer and business, the consumer has decided to remain in the programThank you for notifying us about this
client's concern
Dispute Resolution Department

Student Assist Plus reviews all complaints to ensure we are
providing the highest-level of customer serviceWe reviewed Mr***’s
application details and have determined that his complaint was made to
the
wrong companyStudent Assist Plus is a member-benefit program; our company
does not complete loan applications nor do we take an upfront processing fee
Student Assist Plus accepts referral business from many
different types of companies some of which may offer the type of service Mr
*** is referring toHowever, just to clarify once more, our company does
not offer this service
We wish Mr*** the best of luck and hope his complaint finds
the right party

TODAY I CAME TO FIND OUT THAT STUDENT ASSIST PLUS IS A SCAM!! AFTER A WHOLE YEAR AND A HALF OF LETTING STUDENT ASSIST PLUS TAKE $OUT OF MY CHECKINGS ACCOUNT TO PAY OFF MY STUDENT LOANS FOUND OUT THAT MY LOANS HAVE NOT RECIEVED A SINGLE PENNYDUE TO THESE NEW, IM VERY UPSET AND ANGRYTHIS PLACE HAS COMPLETELY ROBBED, AND TAKEN ADVANTAGE OF STUDENTS LIKE ME, WHO ARE THOUSANDS OF DOLLARS IN DEBT WITH STUDENTS LOANSI COMPLETELY TRUSTED THAT THIS WOULD HELP ME AND NOT DAMAGE MEI WOULD GREATLY APPRECIATE IT IF THAT MONEY COULD ACTUALLY BE GIVEN TO MY STUDENT LOANS, THAT REMAIN AT ZERO PAID DUE TO THIS INCCIDENT

Student Assist Plus fully evaluates all reviews and complaints to ensure the utmost customer satisfactionWe reviewed Mr***’s application details to determine that he is confused as to which company he signed up with for document preparation servicesStudent Assist Plus is a member-benefit
program where clients are referred to us via third parties that offer separate servicesWe do not provide document preparation services for student loans nor do we offer to reduce monthly paymentsWe wish Mr*** the best and hope he is satisfied with a full refund of his Student Assist Plus fees even though his request fell outside of the refund parameters

Tyler was very helpful when I called about my student loan payment that was past dueHe helped me take care of it in a timely mannerHe even stayed on the line with me while I talked to FedLoans about a forbearanceTyler, as well as everyone else I've had an interaction with at Student Assist Plus has been very helpful and seem to sincerely want to help

Hello,We are currently working with Ms*** on resolving her issueWe have spoken to her on 10/19/and left another voicemail to resume the conversation on 10/24/We patiently await for her return call.Thank you,Dispute Resolution Department

Very very helpful

Yair and all the assistant managers great help Well definitely recommend this service

To Whom It May Concern:Student Assist Plus is a membership-services companyFor $29.99, we offer a subscription for a variety of benefits such as everyday savings,
roadside assistance, dental discounts, etc.We do not charge any upfront document preparation fees as the complaint describesStudent Assist Plus accepts referral business from many different types of companiesSome of which may offer the type of service Ms*** is referring toHowever, our company does not offer this serviceWe have contacted the client in order to assist her but unfortunately due to multiple conversations our customer service representatives were verbally berated with derogatory language and consistently hung up on so we were unable to resolve the claimDue to the violent nature of the Ms***'s interactions, we have decided to cease all initial communication for the safety and well-being of our staff
It is truly unfortunate that blame was incorrectly associated with our companyWe value all of our customers and wish to always provide the utmost client careWe wish Ms*** the best and hope she finds a resolution to her issueThank you,Dispute Resolution Department

Hello Ms*** and the
Revdex.com,
Thank you for reaching out todayAs always, great customer service is of
the utmost importance to Student Assist PlusWe’re sorry that you were
unhappy with the services of our companyWe will take your suggestions
and find ways to improve our
services and knowledge of our products to our
clientele
Just to clarify, our membership plan is only $The initial
consolidation/upfront cost of $was for the TFSC GroupTFSC
Group connects us with borrowers that are on an income-driven planThe
reason is so that we maintain one’s recertification needs annually
Student Assist
Plus is an optional service and clients are free to cancel membership at
any time
Student Assist Plus does not charge any fees for document preparationThe
$is only for the main membership benefits which include the following
services:
-Tax Hotline &
Preparation Services
-Credit Monitoring
-Identity Theft Monitoring
According to our system, we have your signed agreement stating you wanted to enroll in Student ASsist Plus and you agreed to be debited by RAM DailyWe do apologize if you were signed up in error but we are more than happy to cancel out your membership and provide you a refund. We appreciate your time in reading
this. Thank you,
Dispute Resolution Department

*** *** helped me TREMENDOUSLY!! I don't even have words for what she did for me todayWe ended up being on the phone with FedLoan for over an hour trying to deal with an issue that was their mistakeFedLoan even told us that it was their mistake but couldn't or wouldn't do anything about it since there was federal policies in place that they can't breakAlthough they went against their own policy when making the mistak they made on my accountI couldn't even believe what I was hearingI was blown away as I sat quiet an she fought for meFought for what was rightThere is no way I would have ever been able to get through this without herShe was extremely professional an to the point with FedLoan an was very persistent that this matter would be taken care of an it didn't matter what it took, it would be resolvedShe fought an she wonBless her heart for being so compassionate about her work an the customers that you serveI would highly recommend this company because they stand up for what is right an treating their customers rightI can't thank *** enough for what she did for me todayShe deserves million gold stars

To Whom It May Concern: Student Assist Plus is a membership-services companyFor $29.99, we offer a subscription for a variety of benefits such as everyday savings, roadside assistance, dental discounts, etc.We do not charge any upfront document preparation fees as the complaint describesStudent
Assist Plus accepts referral business from many different types of companiesSome of which may offer the type of service Ms*** is referring toHowever, our company does not offer this serviceWe have contacted the client in order to assist her but unfortunately due to multiple conversations our customer service representatives were verbally berated with derogatory language and consistently hung up on so we were unable to resolve the claim.Due to the violent nature of the Ms***'s interactions, we have decided to cease all initial communication for the safety and well-being of our staffIt is truly unfortunate that blame was incorrectly associated with our companyWe value all of our customers and wish to always provide the utmost client careWe wish Ms*** the best and hope she finds a resolution to her issue.Thank you, Dispute Resolution Department

Hello Ms*** and the Revdex.com, Thank you for reaching out todayAs always, great customer service is of the utmost importance to Student Assist PlusWe’re sorry that you were unhappy with the services of our companyWe will take your suggestions and find ways to improve our services and
knowledge of our products to our clienteleJust to clarify, our membership plan is only $The initial consolidation/upfront cost of $was for TFSC Group.TFSC Group connects us with borrowers that are on an income-driven planThe reason is so that we maintain one’s recertification needs annuallyStudent Assist Plus is an optional service and clients are free to cancel membership at any timeUnder the $Student Assist Plus membership, we provide our clients with assistance on document preparation for federal student loan paymentsWith all the confusing information regarding student loan consolidations, repayment plan changes, forbearance/deferment, forgiveness, and discharge programs, we act a resource for one’s student loan solution needsWe complete, review, assess, and submit paperwork on the client’s behalf to the Department of EducationIn addition, we provide consultations over the phone on how to ensure the lowest payment possible will be rendered as well as be completed on time to the Department of Education servicerThird party services are used all the time: the car wash, a gardener, a tax accountant, a babysitter, etcIn the same instance, some borrowers would prefer to use our services instead of doing it on their ownIn regards to the representative at the Department of Education, servicers can misinterpret the services we provide because all of the facts are not being givenWe are not a fraudulent companyWe provide an invaluable service, should one choose to retain itAlong with our client’s monthly membership, clients are enrolled in the following services (depending on your enrolled program): -Tax Hotline & Preparation Services -Credit Monitoring -Identity Theft Monitoring -Roadside Assistance -Fitness Discounts -Doctor by Phone -Dental Discounts -Pharmacy Discounts -Everyday Savings (Grocery, Shopping, Dining, Movies, Auto Services, Rental Cars, and Recreation) These aforementioned benefits do not get as much recognition as it should due to misinformationAs you can see, the student loan solutions benefit is only one aspect of our programAgain, we do apologize that our membership program was not communicated properly as well as the frustration you encountered when speaking to a customer service representativePer your request, all of your personal information was removed from our system and your one payment of $toward Student Assist Plus will be refundedWe appreciate your time in reading thisThank you, Dispute Resolution Department

Like many before me, my experience with Federal Student Loans and assigned Loan Servicers has been painful and anguishing, at every turn and every phone call with my assigned loan servicer I was given different and misleading information regarding issues and concerns about my Federal Student Loan and associated programs, one in particular, PSLF loan forgivenessBased on my experience and treatment I was receiving from my loan servicer it was very apparent to me that all attempts were being made to deny enrollment in spite of providing all necessary enrollment documentation many times overThe frustration level reached a breaking point, then I called Student Assist Plus, talking with Yair Ait was obvious that this tactic and treatment not only was widely practiced but encouraged, Yair Ahad the inside track and experience to represent me in a way that my loan servicer could not deny or ignoreI appreciate the support and professionalism exhibited by Yair Aand Student Assist Plus for helping me through this difficult experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I did not sign up for the program- and twice called to verbally opt out of it I was told the paper was generated automatically in the paperwork Thank you for refunding me my money I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***