Student Assist Plus

Very helpful and quick response!

Student Assist Plus takes any and all complaints seriouslyWe have a dedicated compliance team to review all call recordings and file information in order to ensure we provide the highest-level of customer serviceWe would like Ms*** to know that, first of all, we have initiated a full
refund on her behalf due to any inconvenience she experiencedHowever, had Ms*** simply called our customer service department for an update, she would have been told her application would be filed shortlyWe help thousands of clients with their applications and would simply not be in business if we are a "scam" as Ms*** states. We urge our clients to understand what is available to them before claiming fraud or scamThe real victims of scams are the millions of borrowers out there who diligently make their student loan payments while never exploring the government benefits that may be available to them We ask that borrowers dig deeper into lawsuits such as the one against Sallie Mae for over $million dollars or the even more recent lawsuit against NavientSee the following link for more information:http://www.huffingtonpost.com/2015/04/24/navient-government-investig...⇄ wish Ms*** the best however if she had simply called and asked for an update she would have been informed immediately as to the status of her applicationWe hope she is satisfied with a full refund

Hello Revdex.com,Student Assist Plus has reached out to the clientAfter a good dialogue between the consumer and business, the consumer has decided to remain in the program.Thank you for notifying us about this client's concern. Dispute Resolution Department

Yair Awas wonderful in assisting me, he knew all the necessary info and was polite and proactive, I can't say enough how appreciative I am!

Hello Ms*** and the Revdex.com,
Thank you for reaching out todayAs always, great customer service is of the utmost importance to Student Assist PlusWe’re sorry that you were unhappy with the services of our companyWe will take your suggestions and find ways to improve our
services and knowledge of our products to our clientele
Just to clarify, our membership plan is only $The initial
consolidation/upfront cost of $was for the TFSC GroupTFSC Group connects us with borrowers that are on an income-driven planThe reason is so that we maintain one’s recertification needs annuallyStudent Assist
Plus is an optional service and clients are free to cancel membership at any time
Student Assist Plus does not charge any fees for document preparationThe $is only for the main membership benefits which include the following services:-Tax Hotline & Preparation Services-Credit Monitoring-Identity Theft MonitoringThese aforementioned main benefits do not get as much recognition as it should due to misinformationAssistance with filing the annual recertification paperwork comes for free with no additional cost to our clients
Again, we do apologize that our membership program was not communicated properly as well as the frustration you encountered when speaking to a customer service representativeWe appreciate your time in reading this.
Thank you,
Dispute Resolution Department

To Whom It May Concern:Student Assist Plus is a membership-services company. For $29.99, we offer a subscription for Credit Monitoring, Identity Theft Monitoring, and Tax Hotline. [redacted] is a subscribed member for our service. However, we do not charge any upfront document preparation fees as...

the complaint describes. Student Assist Plus accepts referral business from many different types of companies. Some of which may offer the type of service Mr. [redacted] is referring to. However, our company does not offer this service. We have contacted the client about his subscription service but unfortunately we are unable to address his claim for the $600 since it was directed toward the incorrect company. We would be glad to resolve his issue with his subscription service if he can return our phone call back at [redacted]. Until we have resolved the matter, we will cancel out his membership until he advises for it to be reinstated.Thank you,Dispute Resolution Department

Hello Ms. [redacted] and the Revdex.com,
The following phone conversations have taken place with Ms. [redacted]'s mother, who has acted as a Power of Attorney on her daughter's behalf. 
We have all recorded conversations between our staff and the person who represented [redacted] for the following days:
12/29 Spoke to one representative
01/14 Spoke to one representative
01/26 Spoke to two representatives
02/01 Spoke to manager
If Ms. [redacted] would like, we can continue to resolve this matter amicably if we are able to speak directly with [redacted] and not her mother. Unfortunately, her mother has caused distress among our staff. 
We would like to come to a mutual agreement so that Ms. [redacted] is satisfied with the outcome. We do not wish for any unhappiness or discontent for Ms. [redacted]. Please let us know how we can help.
Thank you,
Dispute Claims Department

Student Assist Plus fully evaluates all reviews and complaints to ensure the utmost customer satisfaction. We reviewed Mr. [redacted]’s application details to determine that he is confused as to which company he signed up with for document preparation services....

Student Assist Plus is a member-benefit program where clients are referred to us via third parties that offer separate services. We do not provide document preparation services for student loans nor do we offer to reduce monthly payments. We wish Mr. [redacted] the best and hope he is satisfied with a full refund of his Student Assist Plus fees even though his request fell outside of the normal refund parameters.

Student Assist Plus reviews any and all complaints to ensure the
best-possible customer service is being provided to our customers. We reviewed
Mr. [redacted]’ application however he is...

clearly mistaken as we do not offer
the service he discusses in his complaint.
 
Student Assist Plus is a member-benefit program that accepts
referral business from other companies. Just to clarify, we do not offer the
services Mr. [redacted] discusses nor do we charge an upfront “start up” fee.
 
We apologize for any inconvenience and have cancelled Mr.
[redacted] from Student Assist Plus. We have also processed a full refund for
his $30 monthly fee. We wish him the best.

Student Assist Plus reviews all complaints to ensure we are
providing the highest-level of customer service. We reviewed Mr. [redacted]'s
application details and have determined that his...

complaint was made to the
wrong company. Student Assist Plus is a member-benefit program; our company
does not complete loan applications nor do we take an upfront processing fee. 
 
Student Assist Plus accepts referral business from many
different types of companies some of which may offer the type of service Mr. [redacted] is referring to. However, just to clarify once more, our company does
not offer this service. No payments have been processed or collected by Student Assist Plus. 
 
We wish Mr. [redacted] the best of luck and hope his complaint finds
the right party.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from the company is a completely false aligation. I have not spoken to a single representative on the phone since this complaint was posted. I did receive an angry email from one of their representatives on 2/1/16 demanding I remove this complaint because I was mistaken about the nature of their company. I told him that I'd look into his claims further when I got home and I'd check my bank statements to see if what he said was true (if it was I agreed to remove my complaint, if not I would leave it). He said this was fine with him and sent me some "proof" from his end. I did not however get a change to look in to my own documents since I have been in and out of the hospital dealing with my pregnancy. When I got my most recent message from the Revdex.com this morning I realized I had forgotten all about this complaint with everything else going on so I logged in to read the company's response. I have never spoken nor typed a single curse word or derogatory remark towards any individual who works at or for this company. I do not appreciate this company's attempt to defame my character by publishing libelous claims against me. I will happily provide my phone records as well as the email correspondence between myself and the individual I "talked" to in order to prove their statement in false.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would loved to speak to your...

company about this problem. The managers of company's every time I called to cancel my membership they would talk me into keeping services because It's Helping me with my debit! That is FALSE ! 
Regards,
[redacted]

Hello Ms. [redacted] and the
Revdex.com,
Thank you for reaching out today. As always, great customer service is of
the utmost importance to Student Assist Plus. We’re sorry that you...

were
unhappy with the services of our company. We will take your suggestions
and find ways to improve our services and knowledge of our products to our
clientele.
Just to clarify, our membership plan is only $29.99. The initial
consolidation/upfront cost of $700 was for the TFSC Group. TFSC
Group connects us with borrowers that are on an income-driven plan. The
reason is so that we maintain one’s recertification needs annually.
Student Assist
Plus is an optional service and clients are free to cancel membership at
any time.
Student Assist Plus does not charge any fees for document preparation. The
$29.99 is only for the main membership benefits which include the following
services:
-Tax Hotline &
Preparation Services
-Credit Monitoring
-Identity Theft Monitoring
According to our system, we have your signed agreement stating you wanted to enroll in Student ASsist Plus and you agreed to be debited by RAM Daily. We do apologize if you were signed up in error but we are more than happy to cancel out your membership and provide you a refund. 
We appreciate your time in reading
this. 
Thank you,
Dispute Resolution Department

We respectfully disagree with Ms. [redacted]’s rejection of our
response. Student Assist Plus does not ask for this information from our
clients. Ms. [redacted] has not been charged for any services by our company. In
addition, no representatives of Student Assist Plus have ever spoken with Ms.
[redacted].
Our business is referral-based; we do not contact a member
directly until they have enrolled into our membership program by making an
initial payment. No payment was ever processed for Ms. [redacted] as she never
proceeded beyond the initial agreement with the company she contracted with. To
summarize, Ms. [redacted]’s agreement with the company she contracted with was
never agreed to by Ms. [redacted] therefore her information and application details
would not be referred to our company.

My experiences with Student Assist Plus have been fantastic. Very positive and helpful.

Yair's customer service was competent and friendly. I'd definitely recommend him and student assist plus.

Hello Ms. [redacted] and the Revdex.com,Thank you for reaching out today. As always, great customer service is of theutmost importance to Student Assist Plus. We’re sorry that you were unhappywith the services of our company. We will take your suggestions and find waysto improve our...

services and knowledge of our products to our clientele. Also, amanager from Student Assist Plus has reached out personally to Ms. [redacted] inorder to discuss her claim.Just to clarify, our membership plan is only $29.99. The initial consolidation/upfrontcost of $600 was for the Student Loan Education Center. Student Loan EducationCenter connects us with borrowers that are on an income-driven plan. The reasonis so that we maintain one’s recertification needs annually. Student AssistPlus is an optional service and clients are free to cancel membership at anytime.Under the $29.99 Student Assist Plus membership, we provide our clients with assistanceon document preparation for federal student loan payments. With all the confusinginformation regarding student loan consolidations, repayment plan changes,forbearance/deferment, forgiveness, and discharge programs, we act a resourcefor one’s student loan solution needs. We complete, review, assess, and submitpaperwork on the client’s behalf to the Department of Education. In addition,we provide consultations over the phone on how to ensure the lowest paymentpossible will be rendered as well as be completed on time to the Department ofEducation servicer. Third party services are used all the time: the car wash, a gardener, a taxaccountant, a babysitter, etc. In the same instance, some borrowers wouldprefer to use our services instead of doing it on their own. In regards to therepresentative at the Department of Education, servicers can misinterpret theservices we provide because all of the facts are not being given. We are not a hoax.We provide an invaluable service, should one choose to retain it.Along with our client’s monthly membership, clients are enrolled in thefollowing services (depending on your enrolled program):-Tax Hotline & Preparation Services-Credit Monitoring-Identity Theft Monitoring-Roadside Assistance-Fitness Discounts-Doctor by Phone-Dental Discounts-Pharmacy Discounts-Everyday Savings (Grocery, Shopping, Dining, Movies, Auto Services, RentalCars, and Recreation)These aforementioned benefits do not get as much recognitionas it should due to misinformation. As you can see, the student loan solutionsbenefit is only one aspect of our program.Again, we do apologize that our membership program was notcommunicated properly as well as the frustration you encountered when speakingto a customer service representative. We will look deeper into this matter. Weappreciate your time in reading this.Thank you,Dispute Resolution Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate the speedy response. However, I feel that I should receive a full refund of $199.96(all four payments made to Student Assist Plus). Instead of just $59.98 (a total of two $29.99 payments). 
Regards,
[redacted]

Although I could do all the student loan stuff myself, for me it's worth paying Student Assist Plus $30 a month to do it for me. The staff is knowledgeable and courteous, and it's much easier to deal with them than my student loan servicer ([redacted]).

Hello [redacted], Thank you for your email. We have fully refunded all months of your membership with Student Assist Plus. I do apologize that you were not sold properly on the membership program. We do not wish to confuse, harm, or force any client into our program.  We receive referral business...

from companies that assist borrowers in the consolidation process. Customer satisfaction is extremely important to us and we are committed to improving our company in every way possible. Again, I apologize for your troubles and will remove all of your information from our system. Thank you, Dispute Resolution Department