Student Assist Plus

I would like to thank Student Assist Plus personnel for their excellent support Your representative, ***, took care of all my queries in regards to my son's student forgiveness recertification He provided outstanding service which gave me complete satisfaction I've had to make several calls to [redacted] and on every occasion, he very willingly assisted me I would especially like to commend [redacted] for his professionalism and superlative skills I believe that [redacted] is an asset not only to Student Assist Plus but also to the many people who are seeking assistance

Let me just say that when it comes to paying back your student loans, it is NEVER going to be simpleI was dreading having to call Student Assist Plus, not because they (or I for that matter) have done anything wrong, but rather for the fear that I might get charged more money than I can actually affordEmmanuel answered all my questions and it was a very great experienceHe was able to explain to me what was going on, what the re certification process meant and why they needed the information they were asking forI felt really comfortable discussing my financial issues with him and he gave me the human connection that not many large companies haveIn fact, in a matter of seconds, he knew who I was, my position and what I could do to find a way to repay my debts without going bankruptThanks Emmanuel, thanks Student Assist Plus!

This company is amazing! [redacted] went above and beyond anytime I had a question, concern, or needHe not only assisted me with my needs, but helped me get my payments so low that I can actually start saving money each month now! I had over $23k that I needed help with and I'm so excited that I'm now in the process of getting into their other programs as wellTotally use these guys!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Tyler was a giftI was starting to think I was scammed into thinking their company was really helping me with my loansBut talking to Tyler in solutions assuaged my fears and concernsWhen he said he would call me back he actually didHe was very sincere about wanting to help me and I appreciate thatTyler is a blessing and a keeperThere should be more like him

Revdex.com: Three days after the cancellation they still charged my account $I left a complaint on Revdex.com and I received an email from Student Assist Plus stating that they refused to refund my account until I deleted my complaint, I refused to delete it so they responded to Revdex.com stating that I was threatening and abusive to their employees on the phone so they would no longer communicate with meI have NEVER spoken with them on the phone and they do not even have my phone numberI have only spoken to them via email where I was the one threatenedThey never refunded my money that they took after the cancellation of their "service" which is nothing but a scamThey do not provide anything to students that is remotely worth $They're abusive and scam artist who try to steal from young people who are vulnerableDO NOT work with student assist plus! They're an awful company with no morals Regards, [redacted]

Hello [redacted] , Thank you for your assistanceWe received the complaint from [redacted] ***, formerly [redacted] A manager attempted to resolve the complaint and called the client during this time01/24/11:AM The phone call rang and then a busy signal.01/24/1:PM [redacted] answered the call then promptly hung up on a managerNo conversation was able to take placeA manager attempted to call back several times afterwards but each phone call was rejectedDue to the shortened length of the call, no resolution was able to be madeWe provided membership services to the client over the course of her membershipUnder her membership, she received the following services: Credit Monitoring, Identity Theft Monitoring, Tax Hotline, and [redacted] Due to the client’s dissatisfaction with our services, we would like to speak with her in order to help resolve her claimWe apologize if she was unhappy with any services renderedWe would like the opportunity to improve on our services and resolve [redacted] ’s claimThank you, Management

Hello Ms. ***, Thank you for your reply. Please note that your full refund is currently processing. There were only three successfully paid transactions toward your membership. Since two months have been refunded, please allow 2-3 business days to see the remainder of the refund to reflect in your account. Thank you, Claims Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the company is a completely aligationI have not spoken to a single representative on the phone since this complaint was postedI did receive an angry email from one of their representatives on 2/1/demanding I remove this complaint because I was mistaken about the nature of their companyI told him that I'd look into his claims further when I got home and I'd check my bank statements to see if what he said was true (if it was I agreed to remove my complaint, if not I would leave it)He said this was fine with him and sent me some "proof" from his endI did not however get a change to look in to my own documents since I have been in and out of the hospital dealing with my pregnancyWhen I got my most recent message from the Revdex.com this morning I realized I had forgotten all about this complaint with everything else going on so I logged in to read the company's responseI have never spoken nor typed a single curse word or derogatory remark towards any individual who works at or for this companyI do not appreciate this company's attempt to defame my character by publishing libelous claims against meI will happily provide my phone records as well as the email correspondence between myself and the individual I "talked" to in order to prove their statement in false

The people there are prompt and are helpful in getting problems solvedThey are willing to make sure that my loan process is easier

[redacted] was an amazing help to me in my situation

Hello Ms***, Thank you for your replyPlease note that your full refund is currently processingThere were only three successfully paid transactions toward your membershipSince two months have been refunded, please allow 2-business days to see the remainder of the refund to reflect in your account. Thank you,Claims Department

Student Assist Plus fully
evaluates all reviews and complaints to ensure the utmost customer
satisfactionWe reviewed Ms***’s file to determine that no wrong-doing
ever took place
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Ms*** stated that Student
Assist Plus required her social security number, driver’s license number, as
well as other personal informationHowever, we do not ask for any of this
informationStudent Assist Plus works with many affiliates who may ask for
this information for their product offerings. Again, Student Assist Plus
does not require this information from its members
Student Assist Plus never billed
nor created an account for Ms*** within our membership databaseWe would
like to assure Ms*** that no identity theft or fraud has been committed
and we wish her the best of luckWe hope she can be comfortable knowing her
contact information has been placed into a “do not contact” status within our
membership database and any personal information has been deleted

Hello Ms*** and the Revdex.com,
Thank you for reaching out todayAs always, great customer service is of the utmost importance to Student Assist PlusWe’re sorry that you were unhappy with the services of our companyWe will take your suggestions and find
ways to improve our services and knowledge of our products to our clientele
Just to clarify, our membership plan is only $The initial
consolidation/upfront cost of $was for the TFSC GroupTFSC Group connects us with borrowers that are on an income-driven planThe reason is so that we maintain one’s recertification needs annuallyStudent Assist
Plus is an optional service and clients are free to cancel membership at any time.Student Assist Plus does not charge any fees for document preparationThe $is only for the main membership benefits which include the following services:-Tax Hotline & Preparation Services-Credit Monitoring-Identity Theft Monitoring
These aforementioned main benefits do not get as much recognition as it should due to misinformationAssistance with filing the annual recertification paperwork comes for free with no additional cost to our clients
Again, we do apologize that our membership program was not communicated properly as well as the frustration you encountered when speaking to a customer service representativeWe appreciate your time in reading this.
Thank you,
Dispute Resolution Department

I really enjoy working with Student Loan Assist representatives! Damieka and Yair have been really helpful in the process of submitting my re-certification! I have recommended Student Loan Assist to my friends who have taken out substantial loans and need the guidance and support.Thank you!

I have used Student Assist Plus for about a year, now They have drastically reduced my monthly payments and I have been very happy with their service I submitted my recertification application and didn't fill it out correctly They were able to talk with the loan company with me on the line and get a forbearance with them so that I would have enough time to get my application reviewed and approved for my lower monthly rate without having to pay the higher rate

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, Student Assist Plus reviews all complaints to ensure we are providing the highest-level of customer serviceWe reviewed the complaint and found that her complaint was made to the wrong company. Student Assist Plus is a member-benefit program onlyWe do offer fringe
benefits such as credit monitoring, identity theft monitoring, assistance with tax preparations and recertifications, etcThe monthly cost is $29.99, which we have never debited from Ms***-***Student Assist Plus accepts referral business from many different types of companies some of which may offer the type of service Ms***-*** is referring toOur company name has never changedHer issue lies with another company and confusing the twoWe do not have $of Ms***-***'s money. We wish her the best of luck and hope her complaint finds the right partyThank you, Dispute Resolution Department Dispute Resolution Department

I talked to *** *She was very helpfulWe were on a three way call to resolve an issueShe was very polite and professionalThey are there when you need themI have been with this company 5+ years and have no complaintsI just want to say thank you

*** *** of student assist Plus had assisted me in doing a way call with ***, to place my amount in a forbearance and help me with all the paperwork and formalitiesI would like to say thanks and it helped a lot