Client signed on with SLS on 9/30/at which time she signed the Client Agreement which states that SLS will not make any payments on behalf of Student, and that the Document Processing Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the loan payments Client initialed next to each of these items:**Per privacy concerns the image cannot be published**Client also watched a Welcome Video which states that SLS will not make any payments towards your loans on your behalf, or pay off your loans in any waySLS is a document preparation service.The Welcome Video also states, "Turn up your speakers, this one is very important: The Document Processing Fee and recurring Monthly Maintenance and Administration Fee are fees paid to SLS, and do not go towards your loan payments."Client signed the form acknowledging that she viewed and understood the video in its entirety on 9/30/Please see attached Welcome Video Acknowledgment form and Client AgreementClient called SLS on 1/20/with a complaint that no payments had been made towards the loansSLS clarified with Client in January of 2015that SLS does not make payments towards the loans, and that SLS needed Client to send in her Proof of Income to finalize the consolidation applicationSLS prepared the application for Client's consolidation and Income Based Repayment plan, not income-based deferment as Client states in the complaintClient's loans were successfully consolidated on 4/8/2015, excluding two loans which were not eligible for consolidation, and Client qualified for $loan payments under the Income Based Repayment plan**Per privacy concerns the image cannot be published**Client sent in her Proof of Income and returned the signed consolidation application form son 1/20/On 1/21/2015, SLS submitted the signed documents and POI to FedLoan, her loan servicerAt the time of consolidation, Client had two loans that were ineligible to be included in the consolidationClient had one loan that was in an in-school deferment status, and another loan that was in default statusPlease see the attached Summary Statement sent to Client from FedLoan on March 25, 2015, showing the defaulted loan as ineligible for consolidationOn 4/15/2015, SLS called Client to conduct a conference call with Navient, the loan servicer of the defaulted loan to have the defaulted loan included in the consolidation, however Client was unavailableOn 4/28/2015, SLS left Client a voice message, as well as e-mailed Client regarding the defaulted loanOn 12/9/2015, SLS spoke with Client regarding the defaulted loan, and that we would need Client to return signed documents to have the defaulted loan added to her consolidationOn 12/21/2015, SLS sent Clients the documents and left a voice messageOn 1/5/2016, SLS again left a voice message and resent Client the documents through e-mail to be signed and returnedOn 1/13/16, SLS emailed client to follow up on the documentsOn 1/21/2016, SLS left a voice message and sent an email regarding the add-loan form to add the defaulted loan to the consolidationOn 1/22/2016, SLS completed the renewal application for Client's loans in the original consolidationOn 2/8/2016, SLS again left a voice message and emailed Client regarding the add loan formOn 2/18/2016, SLS again called Client, but was not able to leave a message, and e-mailed ClientClient did not respond to the numerous emails and voice messages, and failed to return the signed documentsWithout the signed forms, SLS cannot move forward to add the defaulted loan to her consolidationIf Client's defaulted loan has entered judgment, SLS will not be able to add the loanClient will need to contact her school to lift the in-school status if she desires to add it to her consolidation
Client signed on in November 2014, at which time she signed the Client Agreement which states that the fees go to SLS and do not go towards the balance of the student loans and that SLS does not make payments or forward payments on the Client's behalf towards the student loans Client also signed the Acknowledgment page prior to signing the Client Agreement which also states that the fees go to SLS and do not go towards the balance of the student loans Consolidation completed in April Client was incorrectly placed on the Standard repayment plan by FedLoan, her loan servicer, with a $monthly loan paymentSLS was able to correct this error with Fedloan and have Client placed in the Pay As You Earn repayment plan with a $payment term Client called in June to clarify the monthly service feesSLS was able to clarify the fees, and Client elected to continue servicesClient did not call in to cancel until March 22, at which time she informed SLS that she initiated the renewal of the PAYE plan on her ownSLS was able to reach out to Client and refund the monthly service fees which cover the renewal / [redacted] Style Definitions */
Client signed on with SLS on 12/5/At that time, Client was still in school and not all of her loans were eligible for consolidationAdditional loans were added to her consolidation on 4/25/The loan that was not included in her current consolidation is a loan that was not eligible to be consolidated until 8/8/Because SLS did not notify Client that her loan could not be added until 8/814, a refund of monthly service fees of $was issued on 1/16/ SLS includes on the Client Agreement, the website, and during all enrollment sessions that Client can apply for consolidations on their own, without paid assistance / [redacted] Style Definitions */
I contacted Student loan services do to more information on the Student Loan dept forgivenessI have a loan that I could not make payments for as I for many year have tried to build a business for myself and my income did not exceed my pay out and needed help I was told that for a fee they would consolidate my loan and keep it at a 0%interest rate for months wow what a great deal so I processed the paper work paid my fee I have to have loaned to me and had a weight lifted off my shouldersso I thought Student loan services took $ out of my account I was under the impressing that that was going towards my loan! I received my statement from fed loans and not payment was posted? I then called to see what was going on I was told by student loan services that the 49$ was a service fee, for what I asked? they said it was to keep my loan for inquiring interest while on the program I then was very upset and felt lied to they assured me that if I canceled my service tha
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.These are all liesI never received an agreement through email or regular mail and there was no way of finding the agreement when I needed to on a websiteYou stated you just sent agreement again? NopeYou have reached out once during this process through a phone call (not email)Will you offer a settlement if I call you? SLS uses vague language to lure clients in and then withdraws money from your account monthly without doing any workI am requesting a refund of $1075: $for my processing fee and $for months of $withdrawalsRegards, [redacted]
I was told by this company that they would forgive my student loan debtFor $445, they said they would take care of my debt from and I would pay them a service fee of $per month to do it I was also told that after years if my loan was completely paid off, my loan would be forgiven Then I received notices from the Department of Education stating that my loan was deferredWhy would I defer my loan, I want to pay my loan not ad more fees to itI tried contacting [redacted] ***, he was the one that signed me up and also told me that $of the fee would go toward my loans and the rest would be to them for their fee However, I was unable to get into contact with himIn fact every time I talk to someone, it's always a different personNever the same the personI have spoken with different people since I began my service with this companyI called many times asking why am I receiving notices from the Deptof Education, however they reassured me that everything was fine and
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] was affiliated with Student Loan Service, as he directly provided my business (a new account) to SLS (on a commission basis no doubt)All of the documentation subsequent to my conversation with him was provided by Student Loan ServicesYou contracted with him for the purposes of misrepresenting the products and services I would receive and are now denying any responsibility by stating he didn't work for us and we do not associate with himThis is why the Revdex.com exists, to keep companies such as SLS from taking advantage of individuals trying to straighten out their financesStudent Loan Services benefited from [redacted] 's inappropriate activity, leading me to believe I was "locking in" a low payment for years through the William Ford ActHad I been informed of the actual service I would receive, I would not have signed on, no one in their right mind wouldI could have gone straight through the dept of education and not paid $plus $a month in fees Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Multiple representatives I spoke with over the phone represented themselves in affiliation with the DOEThey stated that [redacted] could not provide these same services [redacted] stated they are able to provide me with these services at no cost and that SLS was basically "pocketing my money." Regards, [redacted]
My student loan account has been temporarily closed twice now due to suspected hacker attemptsThis company continues to ask for all of my access code information via email which is not secureI have asked for weeks now to be put in touch with someone who could help meI get a short answer "someone will," every 3-days and no one ever does reach out I get extremely frequent emails whenever they need money from me, but when I'm actually concerned over the handling of my most personal information and have a potential hacker situation I can't get someone to contact me I wish this company were more interested in actually helping their customers get out of debt than just their bottom lineMaybe then they'd have an employee stick around longer than a week (I literally get a new account person every weekI emailed each account person out of the 1) that I've been in contact with over my year working with them so I could try and get this present issue resolvedEvery single email
I was told by this company that they would forgive my student loan debt. For $445 split up into 2 payments, they said they would take my debt from current $13,000 to $3,000 and I would pay them a service fee of $39 per month to do it.. It is not possible to forgive this amount, they do not have the power to do that but I was not aware of this. I made the 2 payments totaling $445 and then a fee of $39 came out of my account. They said this is their processing fee. Then said $10 of the fee would go toward my loans and the rest would be to them for their fee. I then talked to FedLoan, where my loan is now, and they let me know that I got scammed. That everything Student Loan Service did for me, could've been done for free. They also let me know that it is illegal for them to do that to me and they gave me the number to file a complaint on them.
I recieved a call from [redacted] representing Student Loan Services advising that I might qualify for Student Loan Forgiveness through the William Ford Act where I would have one monthly payment for years, afterwhich (if paid consistently ontime) my student loans would be forgiven He advised that he was not with the dept of education but instead a private company that would help me reduce my payments by doing all of the necessary legwork and paperwork When I asked how he would do this he said that we could include anyone who I may have supported financially in the past in my family size (leading me to believe that this was an acceptable practice) as he was representing a companyI was also promised a case manager who would be responsible for my account and communicating with my lendersI payed two payments of $for a total of $as their initial fee to "lock in" my monthly payment of $a month After a year of making payments (for my loan and fo
There is no record of SLS ever informing Client of forgiveness after two yearsNo repayment plan offered by the DOE includes the option of forgiveness after two yearsThe fees are clearly explained in the Client Agreement and third party voice verification callThe Power of Attorney is to allow SLS to advocate on behalf of the Client with the loan servicers for any changes that Client requests including changes in debit dates, changes in repayment plans, updates on factors that may change the repayment amount such as family size or income, requests for forbearance, among other tasks for which Client may request the assistance of SLSSLS successfully prepared Client's consolidation application paperwork, and Client's consolidation was complete on 2/7/SLS also prepared the application for renewal the next year, and Client's renewal was successfully completed on 1/29/Because SLS did not get a chance to complete the renewal for before Client cancelled, SLS has issued a courtesy refund for a year's service fees via FedEx, Tracking #: [redacted] , delivery confirmed 4/22/
SLS has reached out to Client to resolve this issueClient signed on with SLS on 1/8/2015, at which time Client signed the Acknowledgment form which states that the Document Processing Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the balance of the student loansClient chose the Pay As You Earn (PAYE) repayment plan which requires annual renewalSLS prepared Client's consolidation and PAYE application documents and Client's loans were successfully consolidated by the DOE and the loan servicer on 3/5/At the time of consolidation, FedLoan, Client's loan servicer placed Client in the incorrect repayment plan with a much higher monthly paymentSLS was able to work on behalf of the Client to have FedLoan place Client in PAYE, the correct repayment plan, with a much lower monthly paymentPAYE is an income-driven repayment plan which requires annual renewal [redacted] contacted Client for information to complete the renewal applicationDuring the renewal process, FedLoan will often place the client on a deferment so that payments are not due while the renewal is processingIt was explained to Client at the time of sion 1/8/that Public Service Loan Forgiveness (PSLF) is only for people who are employed at least hours a week at a qualifying non-profit organizationClient's sales rep explained to Client that because Client does not work for a non-profit entity, she does not qualify for PSLFIt was explained to Client that under the PAYE program, Client is under a payment, year repayment termThe payment terms was repeated several timesUnder PAYE, after the year repayment term, any remaining balance is forgiven by the Department of EducationMore information regarding PAYE and forgiveness can be found on the Department of Education website here: https://studentaid.ed.gov/sa/repay-loans/understand/plans/income-driven#repaymen...⇄
This is a case of buyer's remorseSLS gave Client the disclosures regarding the ability of Client to consolidate on his own at no cost using resources provided by the Department of Education, and the fact that the Document Processing Service Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the balance of his loans in the Acknowledgment form, which the client views before the Client Agreement, then in the Client Agreement, on a form titled, Important Information for you to Consider, which the Client is required to read and initial next to each item, and then again in a live Welcome Call, where the same disclosures are repeated verballyThe Client then has five days to cancel for any reason for a full refundIt is explained in the Client Agreement that after the five-day cancellation period, Client will not qualify for a refund unless the consolidation application documents prepared by SLS are rejected by the Department of Education Client signed on with Student Loan Service on 9/4/at which time he signed the pre-Client Agreement Acknowledgment form, the Client Agreement, and completed the Welcome CallIn the pre-Client Agreement Acknowledgment form, it states: You can apply for loan consolidation, without paid assistance through the Department of Education (DOE), but you are choosing to use SLS services to assist you prepare and process the consolidation and repayment option application paperwork for programs offered by the DOE.The Document Processing Service Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the balance of your loans The Acknowledgment form clearly states that "You can apply for loan consolidation without paid assistance" and that fees go to SLS "and do not go towards the balance of your loans." Client signed this on 9/4/2015, indicating that he understood and acknowledged these disclosuresSLS gives this form before the Client Agreement, so that there is no confusion regarding these pointsNext, Client signed the Client Agreement which includes an Important Information for you to Consider page, which states in section C, E, and F the following: C All of the services provided by SLS can be performed using resources provided at no cost by the DOE without paid assistance if Student has the time and energy to learn the procedures and to obtain, complete and submit the paperwork necessary to do soServices provided by SLS are private, optional and not required to be used E SLS will not make any payments on behalf of Student FThe Document Processing Fee and Monthly Maintenance and Administration Fee are fees paid to SLS, and do not go towards your loan payments Client initialed next to each item, again indicating that he understood and acknowledged that the services provided by SLS can be performed at no cost, that SLS does not make any payments on behalf of student, and that the fees are paid to SLS and do not go towards the loan payments After signing the Acknowledgment form, the Important Information for you to Consider form, Client then completed a live Welcome Call where he was asked "All of the services provided by SLS can be performed using resources provided at no cost by the Department of Education...You understand this as well, correct?" Client answers "Yes." Client did not indicate that he had any questions at this timeThe SLS rep then confirms with Client that he is consolidating an estimated $74,and that Client chose the Pay As You Earn repayment plan with an estimated monthly payment of zero dollars Client answers affirmatively, "Yes." The rep then goes over the fee and fee payment schedule and asks "You are aware that the Document Processing Fee and Monthly Maintenance and Administration Fee are fees to Student Loan Services charges, and do not go towards the balance of your loans, correct?" Client answers "Yes." On 9/4/2015, SLS processed Client's consolidation and repayment plan application documents, and sent them to Client for review and approvalClient called in to cancel on 9/25/at which time he was informed that he did not qualify for a refundClient indicated that he understood and that he still wished to cancel SLS cancelled Client's account at his request on 9/25/ SLS strives to give all necessary disclosures so that clients can make an informed decision regarding its servicesClient was given the disclosure regarding the fact that all services can be done without paid assistance during the sales call, the pre-Client Agreement Acknowledgment Form, the Important Information for you to Consider form in the Client Agreement, and the live Welcome CallUnfortunately, Client does not qualify for a refund because SLS gave the disclosures that services can be done by Client at no cost, and that the fees are to SLS and do not go towards the balance of the loans in the sales call, the Acknowledgment form, the Important Information for you to Consider form in the Client Agreement, and Welcome Call / [redacted] Style Definitions */ 9/3/ Complaint Having been referred to Student Loan Services to help with student loan information I was informed by one of their representatives the help they offer to consolidate and manage student loans that are needed to be done and that involves a costI was convinced to sign up for this program in which I signed a contract and paid Student Loan Services a total of $to do loan management I have recently been informed that I am perfectly able to do on my ownIf I had known that this is a service that can be done by myself at no cost I would have never signed up for this programSome may call it a good sales pitch, but I feel like this was a scamPreying on vulnerable recent college graduates to get their money as you take care of services they can easily take care of through Federal Loan Services at no cost is a scamI realized this months to enrolling with them, and thankfully did not continue any further with their services where I would lose more than $to them Desired Resolution I was informed by a supervisor at Student Loan Service that they do not refund clients their money, that is also part of the contract I signed with themI do not desire a refund of my money, I desire a replacement of my money in an apologetic compensation form for what they have doneThat is different than a refund or a reimbursement Consumer Business Dialog
Stay away from this companyThey will tell you that they can do all of the paperwork and you won't be botheredThey do nothing but drag out the consolidation of the loansDo it yourself on the Federal Loans site FOR NO CHARGEThis company charges $to do nothingThey also collect a fee upfront of around $My student loan has doubled in payment amount, which I cannot pay, and the reduced payment options are still more than what I was paying with my lenderAlso, the amount to pay back has increased due to interest accruing while they "submit my paperwork." In addition, the reduced payment options are not eligible for loan forgiveness anyway, which I why I went with this companyAs an educator, loan forgiveness after years is a wonderful, but apparently imaginary carrotHorrible companyWaste of your timeSTAY AWAY
SLS apologizes for the inconvenienceWe do not show a record of missed calls from clientOur records show that we last spoke with client before her complaint on 2/2/It is possible she was reaching out to affiliateSLS spoke with Client on 3/30/and canceled services upon requestSLS can be reached at [redacted] Monday through Friday 8AM to 5PM PST, holidays excepted
I've heard about the student loan forgiveness program and spoke with someone from thereThey told me to pay $up front and $monthly All I had to do was sign off some papersI've told them multiple times to mail me those forms but they would only send it electronically which at the time I had no access to the computerSomeone called me once and I had told them I wanted to discontinue my service and get my money backThat person just kept convincing me to keep paying my monthly fee and saying everything will be fineI did sign some electronic paperworks online thru my phoneI believe it was to get enrolled but the rest of the documents were requiring a computer to print out the formsI told them to mail the forms to me and they have never did thatToday I spoke with [redacted] and she stated that its been months since they tried to contact meI had told her that evrytime I talk to someone they wouldn't give me back my refund and kept convincing me to stick with the progra
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I maintain that the description and stipulations of the Document Management Fee were unclearly and ambiguously described during the sales process, the business has provided me with the refund I requested, and I accept the outcome of this resolution as satisfactory to me I have received two checks from the business totaling $348.00, and so I consider this complaint resolved Regards, [redacted]
Client signed on with SLS on 9/26/14, and all consolidation application documents were mailed to Client on 10/14/SLS sent Client an email with her login information as well as a voice message to check her email for the login information on 10/28/SLS has no record of Client being placed on hold or calling inShe may have called another company, Student Loan Repair Group, which initially contacted Client (http://studentloanrepairgrp.com/) SLS has terminated its relationship with SLRGSLS updated Client on 11/18/ to let her know that her consolidation entered the summary statement phase with her loan servicer on 11/5/14, and should be completed within the next two weeks On 12/4/2014, her consolidation was complete, however FedLoan, her loan servicer, placed her on the wrong repayment programSLS was able advocate for Client and corrected the repayment plan on behalf of Client with her servicerOn 1/12/15, Client contacted SLS to request a forbearance with her servicer and set up her student loan account on autopaySLS sent autopay forms on 1/12/and again on 1/26/for Client to fax back to SLS SLS left a message on 3/13/to see how Client would like to set up payments, since she had not returned the autopay forms to SLSClient did not respond / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI would like to know what the full refund includes the dollars and the $monthly payments I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Client signed on with SLS on 9/30/at which time she signed the Client Agreement which states that SLS will not make any payments on behalf of Student, and that the Document Processing Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the loan payments Client initialed next to each of these items:**Per privacy concerns the image cannot be published**Client also watched a Welcome Video which states that SLS will not make any payments towards your loans on your behalf, or pay off your loans in any waySLS is a document preparation service.The Welcome Video also states, "Turn up your speakers, this one is very important: The Document Processing Fee and recurring Monthly Maintenance and Administration Fee are fees paid to SLS, and do not go towards your loan payments."Client signed the form acknowledging that she viewed and understood the video in its entirety on 9/30/Please see attached Welcome Video Acknowledgment form and Client AgreementClient called SLS on 1/20/with a complaint that no payments had been made towards the loansSLS clarified with Client in January of 2015that SLS does not make payments towards the loans, and that SLS needed Client to send in her Proof of Income to finalize the consolidation applicationSLS prepared the application for Client's consolidation and Income Based Repayment plan, not income-based deferment as Client states in the complaintClient's loans were successfully consolidated on 4/8/2015, excluding two loans which were not eligible for consolidation, and Client qualified for $loan payments under the Income Based Repayment plan**Per privacy concerns the image cannot be published**Client sent in her Proof of Income and returned the signed consolidation application form son 1/20/On 1/21/2015, SLS submitted the signed documents and POI to FedLoan, her loan servicerAt the time of consolidation, Client had two loans that were ineligible to be included in the consolidationClient had one loan that was in an in-school deferment status, and another loan that was in default statusPlease see the attached Summary Statement sent to Client from FedLoan on March 25, 2015, showing the defaulted loan as ineligible for consolidationOn 4/15/2015, SLS called Client to conduct a conference call with Navient, the loan servicer of the defaulted loan to have the defaulted loan included in the consolidation, however Client was unavailableOn 4/28/2015, SLS left Client a voice message, as well as e-mailed Client regarding the defaulted loanOn 12/9/2015, SLS spoke with Client regarding the defaulted loan, and that we would need Client to return signed documents to have the defaulted loan added to her consolidationOn 12/21/2015, SLS sent Clients the documents and left a voice messageOn 1/5/2016, SLS again left a voice message and resent Client the documents through e-mail to be signed and returnedOn 1/13/16, SLS emailed client to follow up on the documentsOn 1/21/2016, SLS left a voice message and sent an email regarding the add-loan form to add the defaulted loan to the consolidationOn 1/22/2016, SLS completed the renewal application for Client's loans in the original consolidationOn 2/8/2016, SLS again left a voice message and emailed Client regarding the add loan formOn 2/18/2016, SLS again called Client, but was not able to leave a message, and e-mailed ClientClient did not respond to the numerous emails and voice messages, and failed to return the signed documentsWithout the signed forms, SLS cannot move forward to add the defaulted loan to her consolidationIf Client's defaulted loan has entered judgment, SLS will not be able to add the loanClient will need to contact her school to lift the in-school status if she desires to add it to her consolidation
Client signed on in November 2014, at which time she signed the Client Agreement which states that the fees go to SLS and do not go towards the balance of the student loans and that SLS does not make payments or forward payments on the Client's behalf towards the student loans Client also signed the Acknowledgment page prior to signing the Client Agreement which also states that the fees go to SLS and do not go towards the balance of the student loans Consolidation completed in April Client was incorrectly placed on the Standard repayment plan by FedLoan, her loan servicer, with a $monthly loan paymentSLS was able to correct this error with Fedloan and have Client placed in the Pay As You Earn repayment plan with a $payment term Client called in June to clarify the monthly service feesSLS was able to clarify the fees, and Client elected to continue servicesClient did not call in to cancel until March 22, at which time she informed SLS that she initiated the renewal of the PAYE plan on her ownSLS was able to reach out to Client and refund the monthly service fees which cover the renewal / [redacted] Style Definitions */
Client signed on with SLS on 12/5/At that time, Client was still in school and not all of her loans were eligible for consolidationAdditional loans were added to her consolidation on 4/25/The loan that was not included in her current consolidation is a loan that was not eligible to be consolidated until 8/8/Because SLS did not notify Client that her loan could not be added until 8/814, a refund of monthly service fees of $was issued on 1/16/ SLS includes on the Client Agreement, the website, and during all enrollment sessions that Client can apply for consolidations on their own, without paid assistance / [redacted] Style Definitions */
I contacted Student loan services do to more information on the Student Loan dept forgivenessI have a loan that I could not make payments for as I for many year have tried to build a business for myself and my income did not exceed my pay out and needed help I was told that for a fee they would consolidate my loan and keep it at a 0%interest rate for months wow what a great deal so I processed the paper work paid my fee I have to have loaned to me and had a weight lifted off my shouldersso I thought Student loan services took $ out of my account I was under the impressing that that was going towards my loan! I received my statement from fed loans and not payment was posted? I then called to see what was going on I was told by student loan services that the 49$ was a service fee, for what I asked? they said it was to keep my loan for inquiring interest while on the program I then was very upset and felt lied to they assured me that if I canceled my service tha
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.These are all liesI never received an agreement through email or regular mail and there was no way of finding the agreement when I needed to on a websiteYou stated you just sent agreement again? NopeYou have reached out once during this process through a phone call (not email)Will you offer a settlement if I call you? SLS uses vague language to lure clients in and then withdraws money from your account monthly without doing any workI am requesting a refund of $1075: $for my processing fee and $for months of $withdrawalsRegards, [redacted]
I was told by this company that they would forgive my student loan debtFor $445, they said they would take care of my debt from and I would pay them a service fee of $per month to do it I was also told that after years if my loan was completely paid off, my loan would be forgiven Then I received notices from the Department of Education stating that my loan was deferredWhy would I defer my loan, I want to pay my loan not ad more fees to itI tried contacting [redacted] ***, he was the one that signed me up and also told me that $of the fee would go toward my loans and the rest would be to them for their fee However, I was unable to get into contact with himIn fact every time I talk to someone, it's always a different personNever the same the personI have spoken with different people since I began my service with this companyI called many times asking why am I receiving notices from the Deptof Education, however they reassured me that everything was fine and
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] was affiliated with Student Loan Service, as he directly provided my business (a new account) to SLS (on a commission basis no doubt)All of the documentation subsequent to my conversation with him was provided by Student Loan ServicesYou contracted with him for the purposes of misrepresenting the products and services I would receive and are now denying any responsibility by stating he didn't work for us and we do not associate with himThis is why the Revdex.com exists, to keep companies such as SLS from taking advantage of individuals trying to straighten out their financesStudent Loan Services benefited from [redacted] 's inappropriate activity, leading me to believe I was "locking in" a low payment for years through the William Ford ActHad I been informed of the actual service I would receive, I would not have signed on, no one in their right mind wouldI could have gone straight through the dept of education and not paid $plus $a month in fees Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Multiple representatives I spoke with over the phone represented themselves in affiliation with the DOEThey stated that [redacted] could not provide these same services [redacted] stated they are able to provide me with these services at no cost and that SLS was basically "pocketing my money." Regards, [redacted]
My student loan account has been temporarily closed twice now due to suspected hacker attemptsThis company continues to ask for all of my access code information via email which is not secureI have asked for weeks now to be put in touch with someone who could help meI get a short answer "someone will," every 3-days and no one ever does reach out I get extremely frequent emails whenever they need money from me, but when I'm actually concerned over the handling of my most personal information and have a potential hacker situation I can't get someone to contact me I wish this company were more interested in actually helping their customers get out of debt than just their bottom lineMaybe then they'd have an employee stick around longer than a week (I literally get a new account person every weekI emailed each account person out of the 1) that I've been in contact with over my year working with them so I could try and get this present issue resolvedEvery single email
I was told by this company that they would forgive my student loan debt. For $445 split up into 2 payments, they said they would take my debt from current $13,000 to $3,000 and I would pay them a service fee of $39 per month to do it.. It is not possible to forgive this amount, they do not have the power to do that but I was not aware of this. I made the 2 payments totaling $445 and then a fee of $39 came out of my account. They said this is their processing fee. Then said $10 of the fee would go toward my loans and the rest would be to them for their fee. I then talked to FedLoan, where my loan is now, and they let me know that I got scammed. That everything Student Loan Service did for me, could've been done for free. They also let me know that it is illegal for them to do that to me and they gave me the number to file a complaint on them.
I recieved a call from [redacted] representing Student Loan Services advising that I might qualify for Student Loan Forgiveness through the William Ford Act where I would have one monthly payment for years, afterwhich (if paid consistently ontime) my student loans would be forgiven He advised that he was not with the dept of education but instead a private company that would help me reduce my payments by doing all of the necessary legwork and paperwork When I asked how he would do this he said that we could include anyone who I may have supported financially in the past in my family size (leading me to believe that this was an acceptable practice) as he was representing a companyI was also promised a case manager who would be responsible for my account and communicating with my lendersI payed two payments of $for a total of $as their initial fee to "lock in" my monthly payment of $a month After a year of making payments (for my loan and fo
There is no record of SLS ever informing Client of forgiveness after two yearsNo repayment plan offered by the DOE includes the option of forgiveness after two yearsThe fees are clearly explained in the Client Agreement and third party voice verification callThe Power of Attorney is to allow SLS to advocate on behalf of the Client with the loan servicers for any changes that Client requests including changes in debit dates, changes in repayment plans, updates on factors that may change the repayment amount such as family size or income, requests for forbearance, among other tasks for which Client may request the assistance of SLSSLS successfully prepared Client's consolidation application paperwork, and Client's consolidation was complete on 2/7/SLS also prepared the application for renewal the next year, and Client's renewal was successfully completed on 1/29/Because SLS did not get a chance to complete the renewal for before Client cancelled, SLS has issued a courtesy refund for a year's service fees via FedEx, Tracking #: [redacted] , delivery confirmed 4/22/
SLS has reached out to Client to resolve this issueClient signed on with SLS on 1/8/2015, at which time Client signed the Acknowledgment form which states that the Document Processing Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the balance of the student loansClient chose the Pay As You Earn (PAYE) repayment plan which requires annual renewalSLS prepared Client's consolidation and PAYE application documents and Client's loans were successfully consolidated by the DOE and the loan servicer on 3/5/At the time of consolidation, FedLoan, Client's loan servicer placed Client in the incorrect repayment plan with a much higher monthly paymentSLS was able to work on behalf of the Client to have FedLoan place Client in PAYE, the correct repayment plan, with a much lower monthly paymentPAYE is an income-driven repayment plan which requires annual renewal [redacted] contacted Client for information to complete the renewal applicationDuring the renewal process, FedLoan will often place the client on a deferment so that payments are not due while the renewal is processingIt was explained to Client at the time of sion 1/8/that Public Service Loan Forgiveness (PSLF) is only for people who are employed at least hours a week at a qualifying non-profit organizationClient's sales rep explained to Client that because Client does not work for a non-profit entity, she does not qualify for PSLFIt was explained to Client that under the PAYE program, Client is under a payment, year repayment termThe payment terms was repeated several timesUnder PAYE, after the year repayment term, any remaining balance is forgiven by the Department of EducationMore information regarding PAYE and forgiveness can be found on the Department of Education website here: https://studentaid.ed.gov/sa/repay-loans/understand/plans/income-driven#repaymen...⇄
This is a case of buyer's remorseSLS gave Client the disclosures regarding the ability of Client to consolidate on his own at no cost using resources provided by the Department of Education, and the fact that the Document Processing Service Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the balance of his loans in the Acknowledgment form, which the client views before the Client Agreement, then in the Client Agreement, on a form titled, Important Information for you to Consider, which the Client is required to read and initial next to each item, and then again in a live Welcome Call, where the same disclosures are repeated verballyThe Client then has five days to cancel for any reason for a full refundIt is explained in the Client Agreement that after the five-day cancellation period, Client will not qualify for a refund unless the consolidation application documents prepared by SLS are rejected by the Department of Education Client signed on with Student Loan Service on 9/4/at which time he signed the pre-Client Agreement Acknowledgment form, the Client Agreement, and completed the Welcome CallIn the pre-Client Agreement Acknowledgment form, it states: You can apply for loan consolidation, without paid assistance through the Department of Education (DOE), but you are choosing to use SLS services to assist you prepare and process the consolidation and repayment option application paperwork for programs offered by the DOE.The Document Processing Service Fee and Monthly Maintenance and Administration Fee are fees to SLS and do not go towards the balance of your loans The Acknowledgment form clearly states that "You can apply for loan consolidation without paid assistance" and that fees go to SLS "and do not go towards the balance of your loans." Client signed this on 9/4/2015, indicating that he understood and acknowledged these disclosuresSLS gives this form before the Client Agreement, so that there is no confusion regarding these pointsNext, Client signed the Client Agreement which includes an Important Information for you to Consider page, which states in section C, E, and F the following: C All of the services provided by SLS can be performed using resources provided at no cost by the DOE without paid assistance if Student has the time and energy to learn the procedures and to obtain, complete and submit the paperwork necessary to do soServices provided by SLS are private, optional and not required to be used E SLS will not make any payments on behalf of Student FThe Document Processing Fee and Monthly Maintenance and Administration Fee are fees paid to SLS, and do not go towards your loan payments Client initialed next to each item, again indicating that he understood and acknowledged that the services provided by SLS can be performed at no cost, that SLS does not make any payments on behalf of student, and that the fees are paid to SLS and do not go towards the loan payments After signing the Acknowledgment form, the Important Information for you to Consider form, Client then completed a live Welcome Call where he was asked "All of the services provided by SLS can be performed using resources provided at no cost by the Department of Education...You understand this as well, correct?" Client answers "Yes." Client did not indicate that he had any questions at this timeThe SLS rep then confirms with Client that he is consolidating an estimated $74,and that Client chose the Pay As You Earn repayment plan with an estimated monthly payment of zero dollars Client answers affirmatively, "Yes." The rep then goes over the fee and fee payment schedule and asks "You are aware that the Document Processing Fee and Monthly Maintenance and Administration Fee are fees to Student Loan Services charges, and do not go towards the balance of your loans, correct?" Client answers "Yes." On 9/4/2015, SLS processed Client's consolidation and repayment plan application documents, and sent them to Client for review and approvalClient called in to cancel on 9/25/at which time he was informed that he did not qualify for a refundClient indicated that he understood and that he still wished to cancel SLS cancelled Client's account at his request on 9/25/ SLS strives to give all necessary disclosures so that clients can make an informed decision regarding its servicesClient was given the disclosure regarding the fact that all services can be done without paid assistance during the sales call, the pre-Client Agreement Acknowledgment Form, the Important Information for you to Consider form in the Client Agreement, and the live Welcome CallUnfortunately, Client does not qualify for a refund because SLS gave the disclosures that services can be done by Client at no cost, and that the fees are to SLS and do not go towards the balance of the loans in the sales call, the Acknowledgment form, the Important Information for you to Consider form in the Client Agreement, and Welcome Call / [redacted] Style Definitions */ 9/3/ Complaint Having been referred to Student Loan Services to help with student loan information I was informed by one of their representatives the help they offer to consolidate and manage student loans that are needed to be done and that involves a costI was convinced to sign up for this program in which I signed a contract and paid Student Loan Services a total of $to do loan management I have recently been informed that I am perfectly able to do on my ownIf I had known that this is a service that can be done by myself at no cost I would have never signed up for this programSome may call it a good sales pitch, but I feel like this was a scamPreying on vulnerable recent college graduates to get their money as you take care of services they can easily take care of through Federal Loan Services at no cost is a scamI realized this months to enrolling with them, and thankfully did not continue any further with their services where I would lose more than $to them Desired Resolution I was informed by a supervisor at Student Loan Service that they do not refund clients their money, that is also part of the contract I signed with themI do not desire a refund of my money, I desire a replacement of my money in an apologetic compensation form for what they have doneThat is different than a refund or a reimbursement Consumer Business Dialog
Stay away from this companyThey will tell you that they can do all of the paperwork and you won't be botheredThey do nothing but drag out the consolidation of the loansDo it yourself on the Federal Loans site FOR NO CHARGEThis company charges $to do nothingThey also collect a fee upfront of around $My student loan has doubled in payment amount, which I cannot pay, and the reduced payment options are still more than what I was paying with my lenderAlso, the amount to pay back has increased due to interest accruing while they "submit my paperwork." In addition, the reduced payment options are not eligible for loan forgiveness anyway, which I why I went with this companyAs an educator, loan forgiveness after years is a wonderful, but apparently imaginary carrotHorrible companyWaste of your timeSTAY AWAY
SLS apologizes for the inconvenienceWe do not show a record of missed calls from clientOur records show that we last spoke with client before her complaint on 2/2/It is possible she was reaching out to affiliateSLS spoke with Client on 3/30/and canceled services upon requestSLS can be reached at [redacted] Monday through Friday 8AM to 5PM PST, holidays excepted
I've heard about the student loan forgiveness program and spoke with someone from thereThey told me to pay $up front and $monthly All I had to do was sign off some papersI've told them multiple times to mail me those forms but they would only send it electronically which at the time I had no access to the computerSomeone called me once and I had told them I wanted to discontinue my service and get my money backThat person just kept convincing me to keep paying my monthly fee and saying everything will be fineI did sign some electronic paperworks online thru my phoneI believe it was to get enrolled but the rest of the documents were requiring a computer to print out the formsI told them to mail the forms to me and they have never did thatToday I spoke with [redacted] and she stated that its been months since they tried to contact meI had told her that evrytime I talk to someone they wouldn't give me back my refund and kept convincing me to stick with the progra
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I maintain that the description and stipulations of the Document Management Fee were unclearly and ambiguously described during the sales process, the business has provided me with the refund I requested, and I accept the outcome of this resolution as satisfactory to me I have received two checks from the business totaling $348.00, and so I consider this complaint resolved Regards, [redacted]
Client signed on with SLS on 9/26/14, and all consolidation application documents were mailed to Client on 10/14/SLS sent Client an email with her login information as well as a voice message to check her email for the login information on 10/28/SLS has no record of Client being placed on hold or calling inShe may have called another company, Student Loan Repair Group, which initially contacted Client (http://studentloanrepairgrp.com/) SLS has terminated its relationship with SLRGSLS updated Client on 11/18/ to let her know that her consolidation entered the summary statement phase with her loan servicer on 11/5/14, and should be completed within the next two weeks On 12/4/2014, her consolidation was complete, however FedLoan, her loan servicer, placed her on the wrong repayment programSLS was able advocate for Client and corrected the repayment plan on behalf of Client with her servicerOn 1/12/15, Client contacted SLS to request a forbearance with her servicer and set up her student loan account on autopaySLS sent autopay forms on 1/12/and again on 1/26/for Client to fax back to SLS SLS left a message on 3/13/to see how Client would like to set up payments, since she had not returned the autopay forms to SLSClient did not respond / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI would like to know what the full refund includes the dollars and the $monthly payments I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]