Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation.
Mr. [redacted] continued to work with GE Consumer Relations.  GE serviced the refrigerator in question on
6/23/15.  GE also...

reversed some service charges
associated with a previous service call on 6/17/15.
Please contact me if there
are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. Offered the consumer a 50% prorated discount on a new unit.  She didn't wanted to pick up and not pay delivery, but we didn't have that as an option.  I offered the consumer a $150 Good Will Certificate to purchase a new GE...

Microwave of her choosing.  She accepted.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.
GE has setup a first call service appointment this Friday 7/17 at 7am to avoid Mr. [redacted] missing any work time.  Mr. [redacted] has informed me that he has purchased another microwave, but we felt it necessary to have our service...

technician look at the GE microwave. 
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with our Cer.  They stated that the technician found no issues with the sound buzzer.  The consumer stated that the end of cycle signal was too loud and that the lower 3-4 settings didn’t work...

at all.  The tech and our Technical Assistance Group (TAG) didn’t find any issues, but we did add some foam over the buzzer to soften the sound which it did.  The consumer is still not satisfied.  GE will not be sending out another technician in regards to the buzzer.    Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing the charges in question.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. GE sent a technician out on 5/5/16 without charging a trip charge.  The technician found no fault with the refrigerator.  Consumer relations has also offered a discount into a new refrigerator.   Please contact me...

if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that GE has explained to Ms. [redacted] that the home trip charge was avalid charge. GE has agreed as a gesture of goodwill to reverse the charge andstop the collection letters with the understanding that she would no...

longer beable to have service by GE Factory Service. Ms. [redacted] said she understood. Thecharge has been reversed and the collection letters stopped.Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]

Thank-you for the opportunity to re-review this consumer’s situation. GE Consumer Relations offered to cover the cost of parts needed for the currently needed repair as well as one-half of the normal labor charge for the job that needs to be done.  The cost of the repair cannot be determined until the unit is inspected. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if...

it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is currently scheduled to complete the needed repair on 10/16/17.  Please contact me if there are any other questions or if I may be of further assistance.

I HAVE AGREED TO EXCHANGE THIS CONSUMER'S RANGE.

While I'm happy my refrigerator was finally repaired I'm not happy that the only way they would honor the warranty, or even respond to my concerns, was to file a complaint.  Prior to the complaint I was told that parts were covered as a favor but I'd have to pay for labor, a two person job, starting at around $470,.  I tried to reach my two multiple times and continued to be told I would hear back in 24 hours.  I could only get to the first tier after the first call.  I kept asking them to cover labor, and continually was told no, and that my only real option was to buy another refrigerator at a reduced cost.  THIS WAS  the replacement refrigerator that I bought at a reduced cost To replace my monogram that kept failing.   I was told that I could request a review, which I did.  their response was that  I could pay for labor but it was going to be expensive and they suggested buying a replacement.  I asked for a second review.  Same response.  They just wanted me to buy a new refrigerator.  They only admitted it was under warranty once I filed a complaint..   how many customers are they denying coverage to and then pushing them into buying replacements so that they don't have to honor the warranty.  Did they really think I wanted to buy my third refrigerator in six years.  I pointed out that if they were telling me my only logical option was to buy a replacement I asked them why that wasn't what they were doing for me.  I was spoken to in a less than apologetic way.   and when I pointed out how many people had their hands on this that could have admitted that this was covered in full, posts and labor, by the warranty, all they could say was that this was a learning experience.  I don't think it is likely  that, at a minimum six people, honestly made a mistake in knowing what was covered, particularly after two reviews.  The only upside of this experience was that the technicians were pleasant, respectful and professional.  
 
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has offered to replace the unit in question. Please contact me if there are any other questions or if I may be of further assistance.

I have agreed to buyback this consumer's washer.  I am just waiting for the consumer to send me a copy of the removed serial tag.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]Y]
Regards,
[redacted] My tenant was without a working stove for over 20 days.  GE sold me a defective stove and then did not repair it as scheduled. I also do not recall anyone from GE calling me to resolve this issue.  I'm out rental income because of GE.  I had to agree to my tenants request for compensation for her and her children to eat out for 20 days at not fault of my own!  I can not legally have my tenant without a stove for over 20 days.  In addition, the stove caught on fire and could have burned my apartment building!

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted]’s washer was repaired on September 8,2015 by a GE Factory Service technician. Also as a gesture of goodwill GE hassent Ms. [redacted] $50 as an inconvenience allowance to assist with laundry...

expenseswhile waiting for the repair. GE has also issued her a 6 month letter ofcommitment extending the warranty for repairs. Please contact me if there are any other questions or if I may be offurther assistance.