Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's having with the noise in her GE microwave. She said that a technician has been out to diagnose it and ordered the part but she doesn't feel...

comfortable with having the unit repaired. I explained that it was under warranty and that the repair would be at no cost to her. I also offered a one year extended warranty (beyond the one-year manufacturer's warranty) but she would not accept.  She did not accept our offer of repair and extended warranty at this time and was dissatisfied with our offers of resolution.  Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. The repairs to the unit in question are now scheduled to be completed on 5/23.Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You have not addressed the fact that I have been without a washer since 9/28/2015. These "solutions" should have been offered immeadiately, in my first call with [redacted] at the call center and her follow up call you all were aware that there were no repair people here that are GE certified so why were these "solutions" not offered then. By not addressing this issue in a TIMELY manner I have been forced to spend over $200. at the laundromat and $50. in gas to get to there not to mention the time I have had to spend. The repair time is out by several weeks now, especially with the holidays. And should I mangle the washer to send the cord etc. who is responsible for removing the now mangled machine??? how will I be reimbursed for it's removal.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
 
GE reached out to the rebate center and the $500 rebate gift card will be processed today and mailed asap.  GE left a voicemail for Mr. [redacted] explaining the resolution. 
 
Please contact me if...

there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to re-review this consumer’s situation.  Please be advised that a GE Factory Service technician was out to service Mr. [redacted]’s washer on April 30, 2016 and found no fault with the unit. The unit is out of the one-year manufacturer’s warranty. As a gesture of goodwill GE has offered Mr. [redacted] a buyback in which he has not accepted and the offer is due to expire today, May 16, 2016. If he wishes to accept the offer he is welcome to give me a return call at [redacted] 8-5:00 EST. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

we have agreed to an exchange for this consumer.  she is only paying for the installation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[i spoke with [redacted] and he failed to recognize the issue with open mind. He kept saying unsble to fix the issue because that is what told by GE and policy manual. With some discussion  we agreed to reach back again to his engineering department. Tv]
Regards,
[redacted]

We are working with this consumer.  She will call me back after her service call.

Thank-you for the opportunity to review this consumer’s situation.  There was a delay in the printing and mailing of the check in question.  It was mailed on 1/5/17.   Please contact me if there are any other questions or if I may be of further assistance.

From: [redacted] [mailto:[redacted]] Sent: Thursday, December 03, 2015 10:34 AMTo: [email protected]: Re: You have a new message from the Louisville Revdex.com Complaint #[redacted]
 
We are still working through some problems with the new microwave that came scratched and was not installed properly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 The GE Tech left my house and BEFORE leaving driveway.... the unit stopped producing cold air. The tech week before said MORE work needed to be done since "something" had blown the fuse. The tech out last ONLY REPLACED fuse and unit did not stay working for longer than FIVE minutes. I called GE right away since tech was literally leaving. GE said the best they can do it make YET ANOTHER appointment for JUNE 9, 2015 , move than a week away again.  AND WANTS ME TO PAY FOR THIS SERVICE,.. I am at wits end over this. I FINALLY called ANOTHER company to fix unit, they looked at it and in less than FIVE minutes replied (to which I have written statement) the unit is DONE.. there is rusted lines leading to coolant and it can not be repaired..  I am now REFUSING to pay GE any monies for ANY time at my home.  This is very underhanded that they would NOT know that unit is DONE and order a fuse when they know another issue is problem.. not to mention charging me again since they did not have the fuse in hand... AND this has been going on for over a month, so NO I AM REFUSING TO accept their response.
thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]GE gave a horrible response. Someone is lying and I don't think it was the repairman. After he talked on the phone with GE tech support he said the switch wasn't defective since it still buzzed. It's a variable buzzer and should buzz at any setting. It wasn't and the repairman witnessed it. The repairman's paperwork he gave to us and  nowhere on it does he say no problem found. The only thing I can think of why GE isn't replacing the switch is that there must be major failures in the field and  they don't want to spend anymore money. If the send out another repairman he better have a replacement switch in his hand.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. GE has spoken with Mr. [redacted] regarding the issue with his GE range. GE has also advised him that the unit is over one-year old and out of warranty. As a gesture of goodwill GE has offered him a discount into a new range in which he...

has not accepted. GE has agreed to review service receipts in which he has paid for service and review for further discount. At this time GE is pending the receipt from Mr. [redacted]. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has agreed to supply the knobs in question.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. According to GE service records a new control panel was installed on 12/17/16 to resolve the washer issue.  I left a voicemail today for Isabella with my phone number if she needs further assistance.   Please contact me...

if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Mrs. [redacted] yesterday and scheduled the repair appointment for next week. I'll follow up with her after the repair visit. Sincerely, [redacted]Program Manager