Sun Chemical Corporation

We are scheduled to go back out for service on 7/14.

Thank-you for the opportunity to review this consumer’s situation.
GE has declined to send additional potential replacement parts regarding
this matter.  GE did offer a $200.00
allowance to keep...

the unit as-is but this offer was rejected.
Please contact me if there
are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. Although we have not been able to catch each other via phone, I have reviewed Ms. [redacted]'s case and have agreed to refund the home call visit in the amount of $108.95 as a one-time good will gesture.  The unit was out of...

warranty and this is the standard charge to have a technician come to the home.  The refund will be given as a cash refund vs. a credit to the card she used at the time of service. Please let me know if she accepts this as a resolution to her case. Sincerely, [redacted]Program Manager

I spoke with Mrs. [redacted] again today and apologized for the trouble she's had with her appliance.  I explained the feedback I had received from the product quality team.  As a good will gesture, we agreed to send out a new pan to see if that improves the cooking performance. I will follow up with her after she has an opportunity to use it.  Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Even though Sherman's replaced my washer, GE did NOTHING to help resolve my issue.  I'm not sure how this works from here as far as making GE accountable for the terrible customer service.  I just want someone to know that they did nothing to help my situation!
Regards,
[redacted]

We have agreed to buyback this consumer's refrigerator.

Thank-you for the opportunity to review this consumer’s situation. The consumer accepted an upgrade washer replacement that will allow more water during the wash and rinse. 
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is still an unsatisfactory resolution. The attitude and indifference shows that GE does not value their customers or their customers time. One is at the "mercy" of GE service calls and if they had taken action to resolve the dishwasher service calls earlier than the 6 weeks of service calls then so much vacation time would have not been necessary. They showed no remorse or empathy for having to take so much time off of work, including the fact that there was a complete no call/no show, and that on my day off I had to sit around because they could not even locate their service tech who was 2 ½ hours later. If they could replace the appliance after 7 service calls, they could have replaced it after 2. I had planned on purchasing a gas range as well as a refrigerator, but no longer have faith in GE products, their customer service, their confidence in their products, or their attitude about their customers. I will explain my experience to all of my friends, family, and coworkers, as well as posting it on social media sites and customer focused websites. I will also be filing a complaint with the Ohio Attorney General's office. 
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE agreed to replace Mr. [redacted]'s unitized laundry with a new unit at no extra charge. 
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
I have been contacted by [redacted] in Consumer Relations and she refuses to process a buy back on the dryer. I never received a call from the supervisor as promised within 24-48 hours. I called back and was told there was never a request that was put in to have a supervisor call me back and consumer relations refused to escalate my call upon request several times.  The above response provided from GE in this complaint says that the consumer relations has agreed to do a buy back on both appliances and is untrue. I was advised by [redacted] the only recourse I have is to contact the legal department.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I just let [redacted] a voicemail letting her know that I would be handling her case going forward.  I also informed her that I have processed her refrigerator replacement order today to arrive at our local GE delivery agent in...

Slidell, LA on Monday 12/26/16.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have left a voicemail for Mr. [redacted].  I will respond with an update when I hear back from him. I did provide my direct phone: 502 [redacted] and the hours that I can be reached: Monday - Thursday this week from 8am...

-2pm EST. Sincerely, [redacted]Program Manager

Warranty service was completed on 7/20.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attempting to misdirect and confuse the issue, GE has responded by indicating my microwave oven is almost 12 years old.  What they fail to note is that the part at issue here was replaced one year and 3 months ago (a new GE part at the time).  This was the door switch on the microwave.  The service that was needed last week was for that very same part.  That "slightly older than one year" part had failed, and is clearly faulty/defective.  What GE explained to me over the phone AFTER THE SERVICE CALL was that they replace the faulty part; BUT guess what . . .  if any new parts we (GE) put in during a service call fail after 30 days, we (GE) will charge you (the consumer) $150.94 and up EACH TIME to come out and replace that faulty/defective part we put in.So, in other words, the consumer isn't charged $27 for the part that was supposed to work the first time they put it in, but the consumer WILL INSTEAD be charged $150 and up for someone to come out and fix GE's mistake.  This is an underhanded way to make money and this deceptive business practice is ripe for class action status; and I wish the state attorneys general would look into this as well in the interim.Also, in the interim, I will relate this dissatisfaction to all I know and will recommend staying far away from GE appliances and service.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] on 6/21/16.  I scheduled a service call for 6/27/16 and waived the home call charge.  A follow up call is set for today 7/5/16 from 8-12 to install a new control board and evaporator.   ...

Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.Please be advised that Ms. [redacted]’s unitized washer/dryer combo is over two years old and out of warranty. As a gesture of goodwill GE has offered to either repair at no charge or offered her a discount into a comparable model. She...

has not made a decision at this time. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 4/12/17 and offered to replace her washer top at no charge and waive the home call fee of $99.95 if they would take care of the labor.  She will have her husband attempt to install the top,...

but if there are issues she will call me to schedule a GE technician to come out.   Please contact me if there are any other questions or if I may be of further assistance.  
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE shipped a replacement kit to resolve this matter.   Please contact me if there are any other questions or if I may be of further assistance.

[redacted]  1.      GE stated in their reply to the Revdex.com that they would have their Maintenance Department contact me and schedule repairs to my oven.  No one from GE called and therefore, no repair attempt has been made. 2.      GE needs to repair my oven or otherwise resolve the issue, such as providing a new oven at their expense. Thank you in advance for considering my request.  In addition to e-mail, I can be reached by phone at [redacted] Best regards, [redacted]