Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE gas range. Although this is not a fault of the unit, we have agreed to cover the $166 repair fee as a one-time good will gesture. I will follow up with her after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

we have agreed to no charge service for this consumer.

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of reimbursing $500.00 regarding this matter.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke to a young lady at GE and was offered a refund on my service call fee. She is saying as did the other gentlemen from GE that appliances have about a life of 10 years. It was my belief that they should last a lot longer than they did years past due to the advancement of technology. I would think that over the years they would be a lot more advanced and not moving backward. I guess this is GE's position, which discourages me from ever patronizing the company in the future.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There has been no offer yet and the business's response was only that she left me a voicemail. I have spoken with [redacted] and sent the requested pictures on Friday, 3/2/18. I am awaiting her response to the pictures as she is requesting information from GE's engineering department. 
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the dishwasher in question and has been provided the delivery company’s phone number.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.   After speaking with the consumer, I agreed to a no charge exchange to replace her washer.  The exchange was completed on Friday 9/15/17.         Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

I have reviewed the most recent message from this consumer. Our decision remains the same. Thank you, [redacted]

Thank you for the opportunity to review this consumer’s situation. GE has advised Mr. [redacted] that his warranty is a repair warranty. GE is scheduled to service the unit in question on 3/24/15. Please contact me if there are any other questions or if I may be of further...

assistance.  Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that Ms. [redacted] has told GE that the dealer has replaced the refrigerator.
 
Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.
I understand that [redacted] is still dissatisfied, but GE will not be compensating him for any lost time or wages. I offered and he accepted an additional 1 year warranty. We are closing the case.
Please contact me if there are any other questions or if I may be of further assistance.
[redacted]

Revdex.com:
Te reason for rejecting their offer for repairs is the repair requires a main component of the microwave that should not go out within a year of purchase. The Mag tube is what needs to be replaced & that's what was wrong with my previous one I had for several years & it causes the microwave to arc when you use it. That's my fear of having this major repair done on such a new microwave. I feel if it needs a major component only having used it for approximately 9 months there are going to be even more issues to come. That's the reason for my request to replace. I think I must have purchased a defective model.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I was contacted too late and have since replaced my range with a Maytag product and will not purchase a GE appliance again! 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 9/20/16.  I offered to reimburse him the home call fee of $99.95 for his inconvenience he experienced due to our service team.  He accepted.   Please contact me if there are any other questions or if I may be of further assistance.  
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please advised that GE has submitted the phone number [redacted] provided on the complaint to our survey company to add the number to the do not call list. However, I tried to reach [redacted] at this number and I receive...

a recording that the telephone number has been disconnected. If this number [redacted] is not the correct number to add to our do not call list please send us the correct phone number and we are happy to also submit it to our survey company to add it to the do not call list.   Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted] has decided to purchase a new refrigerator due to her GE refrigerator being over 15 years of age.  Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]