Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The range in question has been repaired.Please contact me if there are any other questions or if I may be of further assistance.

I am writing to you to express my dissatisfaction with General Electric. The contents of this package include several letters to various levels of GE in my attempt to reach the Connecticut Headquarters, as well as a photograph detailing my fire.My dissatisfaction with GE is prompted by my...

disagreement with the assessment of the GE repairman, in which he stated that there was no defect with the range. This assessment was supported by the GE Appliance Headquarters in Kentucky. They offered $700.00 towards a new GE range, but could not guarantee a different repairman in the future. Therefore I decided on another brand and am seeking $700.00 reimbursement for my range, which was only five years old. The Appliance Headquarters denied me again.Due to my dissatisfaction with General Electric and the potential hazard this poses to others, I would like to file this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The GE rep who called made it very clear that he was not going to provide any other relief than repeating what their company had already stated and was really only calling out of courtesy.  I contend that the washer is of poor design.  The washer has destroyed multiple items over the months that I have owned it ( I have sent them pictures and am keeping the items for further pursuit), including a bath rug that had been brand new before it was washed for the first time, and GE can only say this is normal wear and tear.  GE went on to say that with new gov't regulations regarding appliances in regards to water savings, that all manufacturers are facing the same dilemma.  This is unacceptable!  Without relief, I am considering that my only other relief is small claims court.

Thank-you for the opportunity to review this consumer’s situation. GE has offered to replace the product in question on a prorated basis.  The [redacted] have needed to attend to some personal issues and have not made a decision on this offer.            Please...

contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that a new GE refrigerator was delivered to Mr. [redacted] on June 3, 2015 per a prorated agreement with him and GE. A partial reimbursement of the prorate price to him was processed today in the amount of...

$68.97. As a gesture of goodwill GE has also issued him a one-year letter of commitment for functional repairs a year beyond the manufacturer’s warranty.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After speaking with Mrs. [redacted] we both agreed that switching the dishwasher was the best option, but I did want to make sure the dishwasher was comparable. After completing some research we felt like the one she agreed to switch the dishwasher with was not up to the standard that we selected our current dishwasher with. I then sent her 5 other dishwasher options that met our priorities. I am attaching this e-mail. After Mrs. [redacted] reviewed the dishwashwers, we were informed she would be able to replace current broken model with one of the models, but we would need to pay $100.This is not a reasonable solution to this issues. In addition,  after telling Mrs. [redacted] our current model was full of water she suggested that I get a turkey baster to get the dirty water out before it was replaced.  At this point the only other option that was given was a  refund to be issued and the dishwasher would be picked up. I am very unsatisfied with this option as well, but we have been backed into no other options.  As mentioned the dishwasher has not functioned in 6 weeks and we are not paying to have it replaced. We are still asking that we be provided with the option we have  selected.]
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the microwave in question.Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  I called and let the consumer know today that we are waiving the charge for the Wall Oven Glass part.  We have also waived the home call.  Finally we have discounted the labor for our technician...

to install the part by 25%.  The consumer is responsible for paying 75% of the labor charge.   Please contact me if there are any other questions or if I may be of further assistance.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] this morning 9/19/16.  We discussed his service experience and I apologized for the inconvenience and frustration he experienced.  We will share his concerns with our service...

department.  He thanked me for allowing him to voice his concerns and for addressing the issues.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 5/10/17 and offered to reverse her $99.95 Service Call Home Fee from 4/5/17 and to reimburse her for the $110 delivery fee on her new washer.  She accepted.   Please contact me if...

there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and offered to give her a substantial discount on a new refrigerator which would come with a brand new one-year warranty. She called back today and accepted the offer as a satisfactory...

resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

We have agreed to buyback this consumer's refrigerator.  They will not allow in warranty repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are right that its not under warranty, but im trying already from the beginning when it was still under warranty and they didn't do a thing, (and they made sure to push it of till I dont have warranty anymore..) 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has spoken with Ms. Miller regarding her complaint with her dishwasher. Although there has been no functional failure found with the unit as a one-time gesture of goodwill GE has agreed to replace her...

dishwasher with the same model. The order has been processed. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Replacement fridge that was provided appeared damaged as well, both replacement and original fridge were returned to GE. I have since purchased a new fridge. Receipt for new fridge was faxed to GE and I did ask for full reimbursement. Still pending response
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I tried to reach Ms. [redacted] on August 24, 2017 at [redacted] however, I was unable to reach her and had to leave her a voice message. I am happy to discuss her concerns with her delivery...

and rebate submission further. At her convenience she is welcome to give me a return call at [redacted].  Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.it is absolutely ridiculous that I had to wait from November 13th to February 8th to receive a working oven, the product I paid for. In fact, it is appalling. I had to fight GE consumer relations tooth and nail to get a replacement for the broken oven. I had two service men tell me the gas valve on the range was faulty and it still took GE that long to replace my oven. They also blatantly lied to me. They told me that the first service man they sent told them I “refused repairs” when I inquired to the service company about this they sent me their report. No where in the report did it say I “refused repairs”. I am irate with GE. I demand compensation for my troubles.   
[redacted]
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE was called to schedule a service appointment to inspect and proved a repair estimate for a range.  GE inspected and provided a repair estimate for the range in question.  The fee for this service is fully disclosed at...

the time the service call is scheduled.      Please contact me if there are any other questions or if I may be of further assistance.