Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] on 3/15/18.  I explained to him that his unitized laundry unit was WIFI capable on the washer only and not the dryer.  The WIFI port is on the washer.  The washer is fully electronic whereas the dryer is not.  [redacted] also asked if he could start a cycle through WIFI remotely.  Our unitized laundry only allows you to check the status of the cycle and does not allow for commands. Even though the WIFI is functioning correctly, I offered to reimburse [redacted] the $70 he paid through Amazon for his WIFI accessory.  That offer still stands.  All I need is a receipt of the purchase.  I have sent [redacted] an email today 3/19/18 so that he may attach the proof of purchase.  GE will not be offering a full refund on the laundry unit.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s washer is over three years old and out of warranty. As a gesture of goodwill GE has offered him a discount into a comparable model or a discount on a repair. At this time he has not...

accepted either offer. The offers will be open until September 26, 2016 Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

[ The rep for the company contacted me and I...

was  able to negotiate a satisfactory resolution to my problem. I would like to thank you for all your assistance.  It certainly cut through the red tape I was stuck in. ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Since I purchased the part on my own and repaired the appliance on my own, GE is unwilling to reimburse me for the expense of the part, which should have been under warranty.  I was told that if I had not done this, something could have been worked out to a certain extent.  I assume GE expected me to go weeks without a working refrigerator/freezer while this issue was on the table.  It appears the matter will not be resolved, so I will not be amending my complaint the GE has failed to back their faulty product.
Regards,
[redacted]

Thank you for the opportunity to re-review this consumer's situation. Please be advised that Mr. [redacted]'s unit is over three years old and only has a parts warranty remaining. As a gesture of goodwill GE has offered to waive the home/trip diagnosis fee, the parts are covered under warranty and Mr. [redacted] would be responsible for labor.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

[redacted]
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[redacted]
GE replaced our stove. It was delivered yesterday with an upgraded model. It works perfect . They did a great job once I got the right person involved .

I have filed a complaint on this before, but a GE customer rep. called and was really rude about the fact that I did not reveal all the facts. I thought that...

the warranty issue was enough. The rep. seemed mad because I complained about [redacted] not handling the warranty but to make GE honor the warranty. That was my main complaint. I did not tell Revdex.com about the machine sparking out and smoking up the laundry room, the machine broke down no matter what. The repair men were incompetent ordering parts before they came to the house and looking at the machine. Now I hope the GE rep is happy that the Revdex.com got all the more info to carry this complaint to the end. I hope that this clears up all matters. Thank you, Mr [redacted] p.s. I bought another new washer from [redacted] ([redacted]) Credit my account for a 6month old washer that broke. Bought on 12-2-2015/broke on 6-18-2016 the machine has factory warranty for a year. Have GE pick up after my account is credited. $538.00 Billing Adjustment

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs[redacted] and apologized for any confusion regarding her refrigerator replacement. I informed her that our delivery companies do not run or supply water lines but will hook up a water line if one is already...

existing. She wanted to return the refrigerator.  I told her that she had accepted this as a replacement and if we returned, this brand new unit would have to be thrown away and she would incur restock fees.  She was not happy with this resolution.  She said she was going to put a stop on the credit card payment. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE washer.
He said he has not had any service on this unit but currently has a call set up with[redacted] for this Saturday, May 9th.
We...

have offered him a check in the amount of $30 as a good will gesture.  
I told Mr. [redacted] that I would follow up with him the week of the 11th.
Please don't hesitate to contact me with any further questions or concerns.
Sincerely,
[redacted]Program Manager

[redacted]  [redacted]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Ms. [redacted] last week and apologized for the trouble she's had with her GE washer. Although the unit is out of the one-year manufacturer's warranty, we have agreed to exchange this unit for a comparable model at no...

charge to her.  The order would have to be generated directly through me.  The original washer would have to be picked up and scrapped at the same time our delivery company brings the new one out to her. We have been in discussion regarding a few features on the washer and hope to touch base soon to get any further questions answered. Please contact me if you have any further questions or concerns.  Sincerely, [redacted]Program Manager

I am sorry that we are not able to offer any concessions on this 10 year old appliance. The parts warranty from the repair in 2010 has expired. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dryer. I provided a few options for resolution.  She chose to take the refund of the home call fee vs. discounted repair.  I...

have issued a check in the amount of $108.95 which she should receive in 5-7 business days.  She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement check and is picking up the unit in question. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I accept this resolution after speaking with Ms. [redacted] and receiving her personal guarantee that if their inferior, defective range malfunctions again, she will be the only contact person to resolve the issue. I am trusting at the time of the new malfunction (which I am sure will happen soon), a new unit will be provided free of any charge. A new unit was offered to me at this time by Ms. [redacted] for $595.00. This was totally unacceptable for the major inconveniences I have suffered due to GE's shameful product quality and poor customer service .
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
I lost his e-mail. Finally found it and  I did forward the scans of the receipt and all the phone #'s I spoke to.  I have yet to receive his response. I will accept it once I find out what GE will do for me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Refrigerator ORIGINALLY has been manufactured with NO INSULATION - it is just fraud comitted by GE Appliances. They did it deliberately. For refrigiretor that cost is $2.5K having lifetime 1.5 year - it is when the first sign of refrigerator failure appeared-water supply and ice-maker stop working because freezing water pipes  and it is when I first contacted GE Appliances. GE Appliances commititng a fraud and to offer to buy a new GE refrigerator  is humiliating. I am requesting ARBITRATION. For public release here photo of refrigerator chamber split in half because of ABSENCE OF INSULATION  
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with Mr. [redacted] today 5/9/17 and offered to schedule a Factory Service Technician to come out to diagnose the issues he was experiencing.  He requested that we waive the Home Call fee of $99.95.  His unit...

is nearly 7 years old and nearly 6 years out of warranty.  I refused to waive the Home Call fee.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From the response of GE officer, it is obvious that GE concealed important details about this complaints.  The refrigerator has experienced defect in year one, instead of fixing the problem, GE decided to put on a temp fix and agreed to do the same fix if the temp fix did not work.  It is not like what GE officer said, I asked him to repair the 5 year old refrigerator and never paid anything for the past 4 repairs.  People can understand GE would not pay for 4 repairs without charge to me unless for special reason.  Because the refrigerator has defect, never got fixed by GE, so GE covered the temp fix cost.   I would like Revdex.com help.  I bought a defect refrigerator, manufacturer has responsibility to fix/replace the defect.  GE should treat this complaint as a defect product but not properly handled under warranty period, which is positive and responsible way to handle product quality.  Now GE treats this complaint as GE did not want to repair a 5-year old product. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke to [redacted] on July 14th 2016 and after reviewing her service history and unit failures GE has agreed to replace both her room air conditioners at no charge to the consumer.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]