Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of issuing a check in the amount of $150.00
regarding this matter. Please contact me if there are any other questions or if I may be of
further assistance.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   Please be advised that Mr. Mclean and I have exchange multiple voice messages but unfortunately have been unable to discuss the complaint. I am happy to discuss the issue further and he is welcome to give me a return call at...

his convenience at [redacted] (8:00-5:00 EST).   Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]if I bought a new dishwasher why would it need repair before it was installed?  I feel it was a damaged return not new or defective from the factory.  I should receive a new non defective model or some other compensation for this problem.  Perhaps they should extend my warranty if they truly believe the dishwasher is fine instead of suggesting I pay for extension.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Hi 
the Item delivered on 7/3/2015 was defective.
It has scratches and a dent. Furthermore the appliance is defective my kitchen flooded on 7/4 / I turned all water off. There was residual water and I got flooded on both on 7/4 and 7/5
I have had no water in my kitchen since  7/4.
In addition I have emails to prove I was asking for a replacement since 5/16 that is over 9 weeks.
I took five day off from work
I am asking for a replacement refrigerator at this point the full cost of refrigerator should be reimbursed.
It has been 9 week with a defective refrigerator and Saturday will be a week with no water in my kitchen due to refrigerator

[redacted]...

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service and inconvenience, I have agreed to exchange the unit under the one-year...

warranty. She has accepted this as a fair resolution to her complaint. She should receive the new unit in approximately 5-7 business days. The delivery agency will have to haul away the current unit at the same time they deliver the new appliance. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   The company has been “checking for the part” for 6 weeks!! This is the same response I’ve gotten a thousand times. 
Regards,
[redacted]

Service is scheduled for 11/20    I left her a voice mail today 11/16

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution of issuance of the rebate would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]

Thank you for the opportunity to review this consumer’s situation. GE completed the recall repair at no charge on 6/6/16.  The consumer wants another service call at no charge.  The consumer’s dishwasher is going on 12 years old and we will not be offering anymore service calls at no...

charge.  However we did offer to schedule a service call.  GE also offered a 30% discount into a new comparable GE Profile dishwasher.  The consumer refused.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
The refrigerator was repaired on August 11th, replacing it he same parts.   I am still looking for a full refund on it.  This repair, like all others, will only last a few weeks and the problem begins again.  The refrigerator will not dehumidify and creates all fresh milk, veggies, cheese etc to spoil within 3 to 5 days due to too much moisture and warm temperatures.  Temperatures run between 40 tO 50 degrees
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted]'s fiancee' and apologized for the trouble they've had with their microwave as well as the trouble they've had in getting the unit returned. As long as I receive the Good Will Certificate mailed...

back to me, along with the original serial sticker off of the microwave, I have agreed to refund her for the original unit price, plus tax. She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again, Our refrigerator's filter housing needed to be replaced and we called GE to come fix the problem.  While fixing it the GE technician damaged both doors.  The company over a 3-5 month period tried sending out 7 different sets of doors to replace the ones that they damaged, but every door they sent was damaged as well.  The told us they could not send anymore doors and can't fix the problem.  Their solution to this problem is basically selling me a refrigerator at their cost.  I will still have to pay close to $1000 to get the same model as the one I have now.  I don't see how this is a fair solution to my complaint.  GE is not arguing that their technician came into my house and caused more damage that they can't fix.  I can't believe we keep going back and forth with this.  The only solution is for them to replace my refrigerator with the same one.I find it interesting in a new report that GE's last CEO [redacted] used to travel in a private jet with another private jet following him just in case that one had mechanical issues.  It is no wonder that GE profits are spiraling downward with customer service like this.  FIX MY REFRIGERATOR SO THAT IT LOOKS LIKE IT DID WHEN YOU ENTERED MY HOUSE THE FIRST TIME OR REPLACE WITH AN EQUIVALENT MODEL!!!  THAT IS THE RIGHT THING TO DO!!!
Regards,
[redacted]

I just left Mrs. [redacted] a voicemail in hopes that we can discuss this further. I will send another update after I touch base with her. Thanks, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with [redacted] and informed him that a service company will be coming out to his home to access the washer this Thursday, 3/16 at no charge.  I will follow up with him afterwards to see how we will move...

forward. Please contact me if you have any questions or concerns. Sincerely, [redacted]

we have agreed to send her a check in the amount requested