Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation. Please be advised that as a one-time gesture of goodwill GE has agreed to replace Mr. [redacted]’s microwave. The order has been processed. Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes, I agreed to pay a fair amount which was acceptable to GE as well as myself. I appreciate GE's quick response on the issue. Thank you Revdex.com for providing the platform.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  It is a shame that their customer service department wasted 4 months of my time. For GE as a company they would really benefit from improving in that area.  As I told [redacted] their twitter feed is constant negative comments, and that should scare them.  I am optimistic after speaking with [redacted] that this issue is resolved. I have been authorized to get my dishwasher replaced with a newer model.
Regards,
[redacted]

Thank you for the opportunity to review this consumer¿s situation. I tried to reach Mr. [redacted] on December 15, 2015 but unfortunately I had to leave a voice message. Please be advised that the unit is over seven years old and out of warranty. A GE Factory Service technician was out on December...

10, 2015 and gave Mr. [redacted] an estimate to repair both the refrigerator and range but he chose not to proceed with the repair. Mr. [redacted] scheduled the service appointment online himself and was aware of the trip/diagnosis charge. The charge is a valid charge and therefore GE does not agree to reverse the charges and he is responsible for payment. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has declined to make a reimbursement towards the unit that has been purchased.        Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Dear GE Representative,
My GE Profile Refrigerator was serviced three (3) times in total.  First by a GE serviceman who said that there was nothing wrong with the refrigerator on 6/17/15.  That night the temperature kept rising in the refrigerator so I called again to have a GE Serviceman come back on or about 6/18/15.  By this time, I had experienced food loss due to the low temperatures that the refrigerator was operating at 34 degrees freezer and 48 degrees refrigerator section.  When the second GE serviceman arrived on 6/18/15, he did not diagnose the problem either and I called a third time for a service technician.  When the third (3) service technician came to service the refrigerator on or about Monday, 6/22/15, he said that the refrigerator has a slow leak in the line that is in a sealed compartment and the amount to fix was closer to $1,000 or more. 
My complaint will not be satisfied until GE Service refunds the amount for the service call of $95 I believe is the amount.  I was inconvenienced 2 times by GE service technicians that do not know basic troubleshooting. That is to check coolant level.
I like GE products but the direct GE service program needs some help.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The consmers invoice is valid and they still have an outstanding balance of $97.37.

The consumer's microwave was manufactured in May of 2013, then installed and registered in this consumer name in September of 2013.  The unit was past the one year warranty at the time of the disptuted service call.  This is why the consumer was charged. ...

However, as a goodwill gesture I am reversing the service charge the consumer is getting billed for.

Thank-you for the opportunity to review this consumer’s situation.  Ms. [redacted] will be forwarding pictures of the areas in question.  We will be speaking again after the holidays.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  GE offered to send the needed parts for repair at no charge to assist the consumer in the overall repair cost.  Consumer agreed and will have someone install the parts.     Please contact me if there are...

any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.
 
Due to Mr. [redacted]'s travel plans he requested a change in his service call scheduling.  We accommodated Mr. [redacted] and will be out to inspect his microwave on Monday 7/27.
 
Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I am working with Mr. [redacted] to review some receipts to see how GE can assist him with his Revdex.com complaint.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE Consumer Relations has confirmed that the refrigerator in question
has been repaired. Please contact me if there
are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please be advised that I tried to reach Mr. [redacted] on December 11, 2015
but unfortunately I had to leave a voice message. I am happy to discuss his
concerns and can be reached at [redacted] Please contact me if there...

are any other questions or if I may be of
further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Mrs. [redacted] yesterday and apologized for the trouble she's had with her GE washing machine. I told her that I would keep watch of the parts order ([redacted] tracking# [redacted] since her service call is scheduled for...

Friday morning.  I have also issued a one-year letter of commitment (extra year warranty) as a good will gesture.  She has accepted this as a fair resolution to her complaint. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE range. He informed me that the unit has been fixed and is not in need for any repairs at this time. I have cancelled his service visit and offered...

to have the parts picked up and returned back to General Electric. I told Mr. [redacted] to contact me if he has any further questions or concerns related to this appliance.  I can be reached at [redacted] anytime from 8-2pm EST. Sincerely, [redacted]Program Manager

Thank you for the opportunity to re-review this consumer’s situation.  Again, please be advised that Mr. [redacted]’s dishwasher is over a year old and out of warranty. As of February 15, 2018 the dishwasher has been deemed non repairable and GE offered Mr. [redacted] a prorate into a comparable model based on the age of his current unit but he declined the offer. GE has also reversed the service charges ($242.77) ,in which Mr. [redacted] did not pay but was billed, from the service repair on January 26, 2018. After reviewing the complaint further GE is also willing to refund him the $45.98 labor in which he paid for service on November 16, 2017 however, we do not agree to refund him for the home/trip diagnosis fee that was paid at that time. GE is also willing to extend the offer for the prorate should he wish to accept within the next 30 days (4/2/18) he is welcome to give me a return call to process. The refund check in the amount of $45.98 has been processed and he should receive it within 7-10 business days. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I did not agree to another all day weight time. 8-12 is what we agreed to in conversation this AM. I appreciate your support and assistance with my issue.
 
[redacted]

Thank you for the opportunity to review this consumer's situation. I am sorry to hear of the numerous issues Mr. [redacted] has had with one of our parts concerning his GE Double Oven. I have left him a voicemail to discuss this further and hope to hear back from him shortly. Please contact me if you...

have any questions or concerns.  I can be reached directly at [redacted]. Sincerely,
[redacted]Program Manager