Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
[GE called us once. We responded and left a message on a voice mail. This call was not returned.  GE also sent an email, it stated that if we did not reply they would consider the case closed. I responded to them letting them know that we are not using the dryer and feel it is a fire hazard. The day after their repair the dryer shut off within a minute and was very hot on the sides.I feel they should replace the unit. it is unsafe.]
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] today 11/16/16 and offered a discount into a new refrigerator to replace her 5 year old unit.  I gave her our website geappliances.com to select models for me to price out for her.   Please...

contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of reimbursing the purchase price of the unit in question and having it picked up. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I spoke with the consumer on 9/15/16 and apologized for her experience.  I agreed to buy back her GE refrigerator.  I also informed the consumer that we are resending the $225 check to her correct PO Box for food loss...

and the cost of a mini fridge.  I also processed another $100 check for her 2nd food loss event.  Finally I gave the consumer our [redacted] Insurance phone number if needed for loss of medicine.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

I have spoken to this consumer and we are working out a solution.

2/24/2016 Per customer her Case Manager [redacted] GE is buying back her refrigerator in the amount of $1271.00. The check has been cut and will be sent 3-5 business days. Per Leigh Ann she considers the case resolved unless she doesn't receive the check.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have re-opened the incident and will wait for Mr. [redacted] to return my phone calls.  I can be reached at [redacted] anytime between 8am - 2pm EST.  If he has any other phone number of where he can be reached other than [redacted], please let me know.  Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is false, I have not been contacted on 2/20/2018 are any other time by the business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are not satisfied with General Electric's Resolution as they have yet to give us a firm figure to repair a damaged dryer part due to poor assembly by their Company and Inspectors.  We request a technician out to diagnose the cost at their expense since we honestly feel this problem was related to poor workmanship by General Electric.  We are only asking to be treated fairly.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have tried calling Mrs. [redacted] on two different phone numbers but there was no answer and no place to leave voicemails. I do see that she is scheduled for repair tomorrow from 1-5. I will follow up after the repair.  If she...

would like to discuss this further before service is ran, I can be reached at [redacted] anytime from 8am - 1pm EST. Sincerely, [redacted]Program Manager

We have completed in-warranty service for this consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[You have not included, in writing to me, what steps have been taken to notify distributors the problem I had. You also need to acknowledge the fact that I sent photographs of the accident to prove my point. The model we had should be recalled until your company shows me what was done to correct this health issue.Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE will be replacing Ms. [redacted]’s refrigerator under the one-year manufacturer’s warranty.Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]...

[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE will be reimbursing Mr. [redacted] for the service charges he paid to have his washer repaired since the unit is still covered under the one-year manufacturer’s warranty. Please contact me if there...

are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:I returned her call today and left a message but she did not attempt to call me back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]In reference to Complaint ID #[redacted] about GE Cook Stove Serial #ZF252191; Model #[redacted]Received email from Revdex.com on 12/10/16 indicating complaint had been resolved due to me not contacting you back.  (not resolved, and I DID try to contact Revdex.com on 2 occasions)Called Revdex.com around December 22, 2016. I decided to wait until after the Holidays.During the Holidays, GE called me to inform me that under NO CIRCUMSTANCES would I receive a new stove.The last technician that looked at the stove, said it was wired incorrectly and sent a report to the company that does the wiring and a copy to GE.  I assume that was what prompted GE to call me.I am 83 years of age. I do not necessarily recognize prompts sent to my email directing me to go to a different site to look at messages.  If this caused me to miss responding to Revdex.com, please forgive me.We find it difficult to understand that a company such as GE would be comfortable with lifelong consumers of GE products simply being told that "yes, we sold you a defective stove, but you're stuck with it...tough luck."We would like to remind GE of that old adage about consumers...a happy customer tells about 2 people, while an unhappy customer tells about 10+ people.  We could not be more unhappy with GE and the piece of junk stove that will be the last dime we spend on anything from GE.Where do I go from here?Thank you,[redacted]

We have agreed to concession the parts required to complete repair for this consumer.