Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE washer. After exchanging it and Mr. [redacted] having the same issue, we agreed to pick up the unit from his home and refund his original...

purchase price. He accepted this as a fair resolution to his complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]

Thank you for the opportunity to re-review. The offers originally given is how GE can assist Ms. [redacted]. I have extended the decision date until November 30, 2016 per her request.Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation.
I have been in touch with Mrs. [redacted] regarding the refrigerator located at this address.
I offered to replace the unit on 7/23.  She is aware that it has to be processed directly through me and any difference in cost based...

off of the GE website has to be placed on a Visa or Mastercard.
She is currently shopping for models with her[redacted] and will get back to me after doing further research.
Please let me know if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  However, this is the second time this brand new refrigerator has fixed.  The first time it was fixed, it worked fine for about 2-3 weeks.  Then the same exact symptoms reappeared.  [redacted], GE Representative, has been very conscientious about following up with me.  I'm assuming she will remain so for at least a month or so after this is resolved.  Thank you.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  UPS tracking states that the check in question was delivered on 4/17/18.   Please contact me if there are any other questions or if I may be of further assistance.

The consumer has replaced the washer and the local dealer is working with in on a refund/return of the original unit.

Thank-you for the opportunity to review this consumer’s situation.  GE did not agree to cover currently needed repairs to this product.    Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has offered Ms. [redacted] a replacement water softener under the one-year manufacturer’s warranty. GE has also advised her that she will be responsible for having the unit uninstalled and the new...

unit installed. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble they've had with their GE dishwasher. We've agreed to send out two kinds of cleaners to see if that improves the appearance of the inside of the appliance.  I...

informed him that I would follow up in about a week. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 The "repairman" showed up early which was great.  No phone call.  States he did not know the problem nor model to service and did not have the parts on his truck!  All of this info was given to dispatch when the original visit was scheduled along with our address which he had.. The resolution was to get the part over-night to us and my husband will install the part.
 
Poor service

I received an e-mail from Ms. [redacted] asking that we refund her 80% of the cost of the unit instead of my offer of 75%. 
I agreed to 80% refund of the unit cost.  I offered to send a check in the amount of $600 and asked that she have the unit disconnected for our local delivery company to pick it up at the same time they deliver the check to her.
I am waiting for her response.
Sincerely,
[redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.   A service call was scheduled for the consumer for 3/14/16.  Our consumer relations department waived the consumer's $99.95 home call charge even though the unit was a year and a half outside our 1 year manufacturer's...

warranty.  The technician also discounted the consumer 25% off parts and labor.  Overall we saved the consumer a total of $171.48 on the service call.    Please contact me if there are any other questions or if I may be of further assistance.

I left another voicemail yesterday at 1:27pm at the number requested: [redacted] Please have [redacted] call me at her earliest convenience.  I can be reached at [redacted] anytime today between 8am - 2pm EST. Sincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing $200.00 regarding this matter. Please contact me if there
are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have tried reaching out to Mr. [redacted] 3 different times today but the phone ends up just going to a fast busy signal. If you have an alternate phone number of where he can be reached, please let me know. Sincerely, [redacted]...

[redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted] is scheduled for a repair on her washer tomorrow (1/11/17) with Mr. Appliance. As a gesture of goodwill GE has issued Ms. [redacted] $40 towards laundry expenses. Please contact me if there are...

any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I was contacted by GE and they offered compensation for the repair but most importantly the individual I spoke to actually listened, apologized & showed some genuine empathy and remorse. This was appreciated and he also listened to my suggestion that they needed an automatic response option for individuals like myself that have no way of contacting them because they close when the do.

Thank you for the opportunity to review this consumer’s situation. Please be advised that the service charges are valid charges. However, due to the miscommunication between Ms. [redacted] and the GE technician GE has agreed to reimburse her $50 of the service fee. Please contact me if there are any...

other questions or if I may be of further assistance. Sincerely,[redacted]

we have agreed to exchange this consumers microwave

Thank-you for the opportunity to review this consumer’s situation.   GE completed repairs on the dishwasher on 10/7/16.    Please contact me if there are any other questions or if I may be of further assistance.