Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumers complaint. Please be advised that GE Appliances has agreed to replace Ms. [redacted] range. The replacement order has been processed. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by GE Appliance in reference to complaint ID [redacted]. A water heater was delivered and is expected to be installed before the end of June. After it is uncrated, inspected and determined to be in compliance with what GE said it would send, then, and only then would this be a satisfactory resolution.
Regards,
[redacted]t

we have agreed to exchange this consumer's microwave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am very much aware that my model was not apart of the recall. The offer I received was to purchase a new washer for the amount of $441.67. The cost I was quoted to repair my current washer is $442.90. This is not a significant savings or enough to make me want to continue being a customer of GE. The model which was selected has a msrp value of $500.00. My local retailer has that exact same model with a sale price of $359.00. It is redundant for me to pay $441.67 for the same washer that I can purchase from a local retailer at a lesser cost. Yes, my washer is eight years old but a complete tub and basket should not have to be replaced. My mother has a washer that she has had for twelve years that has not needed any repairs. I disagree with the statement about it not being a safety concern. A washer filling with smoke, smelling like burnt rubber that could have caught fire if I was not home is not a safety concern? As a result of the smoke and smell of burning rubber, I have to replace my work clothes which is an inconvenience since I have to spend more money. If the Representatives of GE are willing to sell me the washer for the exact price as my local retailer of $359.00 with an extended 3 year warranty, I will purchase the washer and give the GE brand another try as oppose to one of its competitors.
Regards,
[redacted]

We have reviewed the consumer's response and our position remains unchanged. Because of the consumer's threat to our technician he will remain on our "do not service" list. We have listened to recorded calls that reinforce our position.  Since the dryer is under warranty we have offered to let...

the consumer find someone locally to repair and we would reimburse that expense. To further speed the process we also offered to expedite any needed parts once diagnosed. The consumer has rejected our offer.

We have agreed to buyback this consumer's dishwasher.  The consumer has now received her check and we have picked up her faulty dishwasher.

Revdex.comc/o [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be most satisfactory to me.  I will wait for the business to perform this action and send all necessary documents on the new washer. At which time I receive everything, I will consider this matter resolved.Thank you for your professionalism.
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer's situation. I just called Dr. [redacted] again but received her voicemail. I am generally in the office from 8am - 2pm EST but I will be out of the office 10/6 - 10/9.  I hope to hear from her today or tomorrow. If not, I will call her again next...

week.Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. There is a part on back order that prevented the repair of this unit as scheduled.  I have left a voice mail for [redacted] to contact me when it arrives and I will schedule a service call to complete the repair.    ...

     Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I already did all of the...

trouble shooting steps including ensuring the water temperature that is entering the dishwasher is hot enough. The product I recieved was broken and was not working correctly when I got it and I will never buy a GE product again.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 3/22/18 and agreed to the discounted exchange he had with Consumer Relations for a new refrigerator in the amount of $129.09 after a service adjustment for a repair that was unsuccessful. The...

order has been placed and should be delivered no later than Tuesday or Wednesday of next week.  I will contact the delivery agent tomorrow when they receive the product and request they expedite the exchange.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with the glass in her oven. I explained that the issue is cosmetic and would not be covered under any sort of warranty.  If she would like repair, we can...

certainly arrange for a GE technician to come out.  She mentioned she wanted to make the company aware of the issue. I explained that I work at the Headquarters for GE Appliances and would forward her complaint to our product manager. She appreciated my follow up to discuss her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Although I disagree with their characterization, they are not worth any more of my time.  I am not concerned with future repair costs as the unit has already been replaced and sent to the recycling center.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted]’s range is over four years old and out of warranty. As a gesture of goodwill, due to her safety concern, GE has agreed to waive the home/ trip diagnosis fee for a GE technician to go out and...

take a look for a gas leak. She is scheduled for service June 14, 20016 between 1-5:00pm. Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. The [redacted] had continued to work with GE Consumer Relations regardingthis matter.  It appears that the refrigerator in question has been repaired. GE Consumer Relations had sent an email and left a voice mail in...

anattempt to confirm this.  I also left a voice mail just a short while ago.  Please contact me if there are any other questions or if I may be of further assistance.

[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]I responded to this complaint after the repairman came yesterday and wasunable to make the necessary repairs to our dishwasher.  It's been out since1/30.  I talked with [redacted] at GE this morning and he is sending a newdishwasher.  Hopefully that one will work properly and not flood ourkitchen.  Please note that GE resolved this issue.Thanks,[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] on 9/16/16.  I explained that since her 8 year old refrigerator has been deemed non-repairable by our service department we will not be coming back out.  However I did double her discount...

into a new unit model# [redacted] bringing the price down to $3,170.07.  She was pleased with the offer and now is taking time to look the unit over online and will call me back.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]