NM is not following the correct steps to complete my credit increases which could lead to identify theft I contacted NM on 2 occasions regarding credit increases both were denied I'm fine with that however both times they didn't follow the proper channels which is to call me on the phone number listed due to my fraud alert. This is definitely unacceptable and NM seems to think its ok at some point they need to held accountable . I spoke to Amber Benazeer today in which he was very rude. I reached out to him on a prior occasion for the same problem and it's the same results
I made $cosmetics purchase on Neiman Marcus on 07-16-2018, and now it is 10-23-2018, they still cannot ship one product ($50) to me At the same time, I didn't receive any of the gifts related to the entire purchaseIf I cancel the $order, then I spent $without getting any gift as they advertised! I would not have bought cosmetics from them without the gift temptation, which turns out to be a FAKE advertisement Do they plan to let me wait forever'??
I am also a Neiman Marcus cardholder who have made multiple purchases over the years However, several recent purchases have also resulted in returns for a variety of reasons I did not get a letter canceling my account as noted by another customer but I did recently return two jewelry items in the same return box and I was only credited for one They said they did not receive the other item THAT WAS RETURNED IN THE SAME BOXNumerous inquiries yielded no results Free returns cost me $
Cancellation issue about an cancelled order I am very disappointed about a recent shopping experience on Neiman MarcusI placed two orders on Nov and those two order number are WNXXXXXXXXXX and WNXXXXXXXXXX and after that I received two emails said that Customer Action RequiredI called the Neiman Marcus representatives to resolve the issue on both of those two orders due to the address correctionNO ONE MENTIONED ABOUT THE CREDIT CARD ISSUE TO MEBesides, I called my credit company, Chase, to ensure both of those two orders go throughI wasted a lot of time to call both Neiman Marcus and my credit card company to resolve this issueHowever, today I received the email said that the order WNXXXXXXXXXX has been cancelled and there is no way Neiman Marcus would re-process this charge using my payment methodThe only way for me is to replace the orderHowever now I could not use the promotion code which was valid on Nov anymoreIt does not make any sense that the first one
I went online to Neiman's [redacted] and I ordered the brownie points.baby brownie classic dozen..and the rush patisserie cupcake in ajar both products were stale and tasted really horrible.and I had too throw them away.could not evan eat any of them.and they were nothing like the picture or discription.very disappointed.will never buy anything again from this website
Ordered Online & received FedEx delivery notification.But haven't received anything.contact NM & found out they split my order to different carriers I ordered online on NM website worth ($106.09) on 8/09/(order number: WNXXXXXXXXXXX)Received delivery notifications from FedEx (tracking number: XXXXXXXXXXXX) but have not received any pkgI contacted NM to resolve the issue so I notified them that I haven't receive anything.I explain them that I am leaving the states 8/15/and will be back 9/17/but then I have told they separate my order to two different carriers FedEx and USPSPer NM one package delivered via fedex (which I have not received) and the other one will be delivered via USPS (tracking number: XXXXXXXXXXXXXXXXXXXXXX)I asked them to change detracking number but there was no livery address to my parents but they refusedI checked USPS website with given pkg under this tracking numberI have told to wait for more days and call back again to notify them if I r
I am a Chinese customer and make a complaint against Neiman Marcus( [redacted] To Whom It May Concern I am writing to make a complaint against Neiman Marcus online shop( [redacted] I am a Chinese customer and this is really a terrible shopping experience for me There was a promotion on their website in (315),that is if your total shopping amount over USD2000,then will return you USDgift card.Just due to this advertisement, I placed an order# [redacted] total amount USD2005.So I met their requirement and should receive USDgift card.But something happened, even I don't know it was on purpose or not.Just a few days later,they told me the cheapest item in my order was out of stock, and total amount of my order became USD1990???????,so that I can only receive USD150,what a coincidence! Is there anybody can tell me what did I do wrong?Why my gift card lost?I contacted with their customer service executive immediately, they gave me a solution that is placin
I've placed an order online on Bergdorf Goodman. They asked me to wait more than 18 days and then cancelled my order without any explaination. First I have to say that this case is the problem of my unpleasant online order experience with Bergdorf Goodman. I placed an order on Bergdorf Goodman on Sep 17th, 2016. It was during the big discount of the year. The total value of my order was $1001 before discount.It was $800 after discount and there was no tax involve. I made the first call on Sep 21st because I've checked the status of my order and it was still in process. The customer service told me my order was still under review, she've sent an urgent e-mail to the department to push them and asked me to wait two more business days. She confirmed that I would get response no later than the next monday, Sep 26th. On 26th, I've checked my email and my account, there was nothing. The order status was still in process. I called again on 29th, then got the exactly same answer. The third ca
I bought orders online,on the bergdorfgoodman,it is belong to the Neiman Marcus.But I did not receive.When I contact them,they said they can not issues a replacement because it is signed by an adultBut when I contact the carrier Fedex,the fedex ask me to file a claim with the shipper for refund,so I go back to conctact the shipper,the shipper said the fedex denied their claim.I am very angry with the shipper because I did not see any door tag and I did not sign any papaer,the shipper should issue the refund.And the receiver name of my order is [redacted] ***,it is me.So I should sign [redacted] ***,not the one shown on the paper Order_Number: WBXXXXXXXXXX [redacted]
fraud advertising and cancel orders without any informing Neiman Marcus Last Call have these Ferragamo women's shoes sold on their website at 50% offBut they cancled the orders after days of we placed orders, without any apologize or even canclation emails! If the deal was a system error, they should at least call to explain and apologize! This is totally unacceptable! What do they treat their customers as?
Placed an order on 3/13/18, fedex indicated they delivered the pacakage but apt office said they never did Made a purchase online on 3/13/18, according to fedex it was delivered 3/16/to apt office, but office said they never received itThere was another fedex package delivered and stamped at the same time, talked to the office and they said whenever they deliver package no matter 1-or other quantities they just do one signature, but assured me they only did delivered one packageNeiman has requested many of my high values package for direct signature but the deliver guy never did and just dropped them off or at my doorContacted Neiman Marcus right after, with the email replied indicating us not to worry and promised for replacement or refund, but weeks after they told us it's been denied and told us to ask neighbors!! The package was over $1700, they should've make sure delivery company not placing it at doorstep and with direct signature they should handed to me straight
Company failed to credit my PayPal with refund promised in email 6/18/Ticket #XXXXXX Company agreed to honor special promotion for purchase of Derek Rose Navy Blue Men's Robe, original retail price $(retail price including tax), special promotion price $including taxNM billed my PayPal account for the full retail price but on 6/21/Ticket #XXXXXX sent an email verifying the correct price as $signed by [redacted] followed by another email on 6/25/stating a credit had been issued for $signed by [redacted] PayPal states the credit was not issued by NM and NM refused to credit my account
I have purchased a dress on neiman website on 02/and charged successfulI received an email shows it has been cancelled due to popularity reason account: [redacted] @sina.com order:self portrait Lace-Trim Crepe Mini Dress NMF17_TCAGJ WHITE order number: WNXXXXXXXXXX order date: XXXX- payment amount: $ payment method: debit card VISA [redacted] *** I have received an email shows me that Cancelled 03/06/ Due to popularity and demand, we are unable to fulfill your requestLook for a 20% off email in the next hours to use towards your next catalog or online orderWe regret the inconvenience and thank you for shopping with Neiman Marcus I have purchased this item on 02/28/2017, and I have waited for this dress for a weekduring this week, nobody contact me until they cancel itFirstly, I have purchased it by using promotion code, and the promotion code has been used require their requirementSecond, they have charged me successfull
Order cancel for no reason, no email or phone communication everThe representative had no idea why order was canceled, and cannot create same order I have been a loyal client for Neiman Marcus for years, every year my family spend thousands in the once great department storeHowever the service is going down dramaticallyMy order got cancel before as well, but I did receive email right the way and stating reason, this time I got nothingWhen I called the customer service, you can understand they don't care about their customers, and the rep is just keep telling me to pay the full price for a new orderThis is the first time, I got into the gift card event, I think this will be my last visit with Neiman Marcus since there are just so many other optionsAnd they do care about their clients
my order number is WNXXXXXXXXXX.I place it on Nov,it was cancelled on 15,Nov without email notification.my items are back ordered for several days,and I was waiting all the timeNow the $off $discount and items are all gone.I don't want to place orders by phone,I think it's not safe for me,because I am live in china Order_Number: WNXXXXXXXXXX
I ordered a pair of shoes through online Neiman Marcus in March In July of 2018, I returned the below shoes into the Neiman Marcus Store (Pair of shoes: BIBI BUTTERFLY [redacted] FLAT Item [redacted] Because these shoes were defective and these shoes were not manufactured with an acceptable fabricIn June, I wore them once and within minutes, the fabric toreI took it to the store and explained the situationThe customer service representative agreed and took the pair of shoes and issued a refundThe shoes were sent back to the online department and the online department charged me and sent me the same defective shoesThey argued that I wore the shoesI understand that but I expect Neiman Marcus to take responsibilityThey sold me a defective product and these shoes tore within minutes when I wore them the first time and this is unacceptableI am requesting a refund Product_Or_Service: pair of shoes Order_Number: WNXXXXXXXXXXX
Neiman Marcus has the terrible customer servicesThey cut off my gift card amount from the promotion, ignored my calls, and refused to contact me I joined the January 2017's promotion: JANGCThis promotion reward the customers with $gift card if the customers purchased over $in one orderIn order to meet the requirement of $2000, I picked one Giorgio Armani's lip magnet to meet the requirement of an order which is over $before taxI have received all the items from the order except the lip magnetI have waited for over a month, and suddenly the company just cancelled the order of lip magnetThis means that my order was not able to meet the $requirement in order to get the $gift cardI called the customer services to complain the problem that I should still qualify for the gift card because this was not my fault, the company should take the responsibility because I was able to purchased the order without any problem, and it was the company's fault by canc
I bought lamer, Order WNXXXXXXXXXXX neimanmarcus canceled the order and no refund I bought lamer, Order WNXXXXXXXXXXX on the neimanmarcus line on September 5th, using the gift code BG Gift Card ***$5.75, NM Gift Card ***$200.00, NM Gift Card ***$, Shipping to [redacted] XXXXXX [redacted] OR XXXXX United States but neimanmarcus canceled my order, and then must refund the money to the cardholder of the original gift card, but the gift card is purchased by me, the order on neimanmarcus is also my own, why can't I return the gift card to I, I lost $now, this is a disaster
Nov.4,at approx2:30-2:pmI placed an order as a first time, online customerI was invited to give my e-mail address to receive a discount of 15% on my order as a first-time customerBefore I submitted my order, I was informed by an online-chat rep that I would receive the full discounted price on my ordered items after I made a complete order and submitted itAfter I did this, I was informed that I would not receive the 15% discount on items which were already sale-pricedSince I did not get the full discount, I informed them that I wanted to cancel my order Order_Number: WNXXXXXXXXXXX
Neiman [redacted] didn't do what they promised in the advertisement On November 9th 2016, some deal sites started promoting a deal of Neiman [redacted] , which is regarding skincare and makeupThe content of the deal is $OFF $200, $OFF $500, $OFF $1000, and $$when you purchased by using MasterPass [redacted] and the expired date is November XX XXXXHowever, on November XX XXXX, around am, the promote code didn't work anymoreWhat is more ridiculous is that when I tried to checkout on November 9th 2016, Neiman [redacted] website went done, and could not allow me to purchaseSo I tried to checkout the next day in the morning, and the promo code didn't workI tried the whole day long, promo code still did not workI saw some consumers complained on the deal sites, and the deal site said that Neiman [redacted] canceled the deal because they didn't expect so much people using the dealIf the merchant didn't expect sales, and not able to afford the discount, why do it at the be
NM is not following the correct steps to complete my credit increases which could lead to identify theft I contacted NM on 2 occasions regarding credit increases both were denied I'm fine with that however both times they didn't follow the proper channels which is to call me on the phone number listed due to my fraud alert. This is definitely unacceptable and NM seems to think its ok at some point they need to held accountable . I spoke to Amber Benazeer today in which he was very rude. I reached out to him on a prior occasion for the same problem and it's the same results
I made $cosmetics purchase on Neiman Marcus on 07-16-2018, and now it is 10-23-2018, they still cannot ship one product ($50) to me At the same time, I didn't receive any of the gifts related to the entire purchaseIf I cancel the $order, then I spent $without getting any gift as they advertised! I would not have bought cosmetics from them without the gift temptation, which turns out to be a FAKE advertisement Do they plan to let me wait forever'??
I am also a Neiman Marcus cardholder who have made multiple purchases over the years However, several recent purchases have also resulted in returns for a variety of reasons I did not get a letter canceling my account as noted by another customer but I did recently return two jewelry items in the same return box and I was only credited for one They said they did not receive the other item THAT WAS RETURNED IN THE SAME BOXNumerous inquiries yielded no results Free returns cost me $
Cancellation issue about an cancelled order I am very disappointed about a recent shopping experience on Neiman MarcusI placed two orders on Nov and those two order number are WNXXXXXXXXXX and WNXXXXXXXXXX and after that I received two emails said that Customer Action RequiredI called the Neiman Marcus representatives to resolve the issue on both of those two orders due to the address correctionNO ONE MENTIONED ABOUT THE CREDIT CARD ISSUE TO MEBesides, I called my credit company, Chase, to ensure both of those two orders go throughI wasted a lot of time to call both Neiman Marcus and my credit card company to resolve this issueHowever, today I received the email said that the order WNXXXXXXXXXX has been cancelled and there is no way Neiman Marcus would re-process this charge using my payment methodThe only way for me is to replace the orderHowever now I could not use the promotion code which was valid on Nov anymoreIt does not make any sense that the first one
I went online to Neiman's [redacted] and I ordered the brownie points.baby brownie classic dozen..and the rush patisserie cupcake in ajar both products were stale and tasted really horrible.and I had too throw them away.could not evan eat any of them.and they were nothing like the picture or discription.very disappointed.will never buy anything again from this website
Ordered Online & received FedEx delivery notification.But haven't received anything.contact NM & found out they split my order to different carriers I ordered online on NM website worth ($106.09) on 8/09/(order number: WNXXXXXXXXXXX)Received delivery notifications from FedEx (tracking number: XXXXXXXXXXXX) but have not received any pkgI contacted NM to resolve the issue so I notified them that I haven't receive anything.I explain them that I am leaving the states 8/15/and will be back 9/17/but then I have told they separate my order to two different carriers FedEx and USPSPer NM one package delivered via fedex (which I have not received) and the other one will be delivered via USPS (tracking number: XXXXXXXXXXXXXXXXXXXXXX)I asked them to change detracking number but there was no livery address to my parents but they refusedI checked USPS website with given pkg under this tracking numberI have told to wait for more days and call back again to notify them if I r
I am a Chinese customer and make a complaint against Neiman Marcus( [redacted] To Whom It May Concern I am writing to make a complaint against Neiman Marcus online shop( [redacted] I am a Chinese customer and this is really a terrible shopping experience for me There was a promotion on their website in (315),that is if your total shopping amount over USD2000,then will return you USDgift card.Just due to this advertisement, I placed an order# [redacted] total amount USD2005.So I met their requirement and should receive USDgift card.But something happened, even I don't know it was on purpose or not.Just a few days later,they told me the cheapest item in my order was out of stock, and total amount of my order became USD1990???????,so that I can only receive USD150,what a coincidence! Is there anybody can tell me what did I do wrong?Why my gift card lost?I contacted with their customer service executive immediately, they gave me a solution that is placin
I've placed an order online on Bergdorf Goodman. They asked me to wait more than 18 days and then cancelled my order without any explaination. First I have to say that this case is the problem of my unpleasant online order experience with Bergdorf Goodman. I placed an order on Bergdorf Goodman on Sep 17th, 2016. It was during the big discount of the year. The total value of my order was $1001 before discount.It was $800 after discount and there was no tax involve. I made the first call on Sep 21st because I've checked the status of my order and it was still in process. The customer service told me my order was still under review, she've sent an urgent e-mail to the department to push them and asked me to wait two more business days. She confirmed that I would get response no later than the next monday, Sep 26th. On 26th, I've checked my email and my account, there was nothing. The order status was still in process. I called again on 29th, then got the exactly same answer. The third ca
I bought orders online,on the bergdorfgoodman,it is belong to the Neiman Marcus.But I did not receive.When I contact them,they said they can not issues a replacement because it is signed by an adultBut when I contact the carrier Fedex,the fedex ask me to file a claim with the shipper for refund,so I go back to conctact the shipper,the shipper said the fedex denied their claim.I am very angry with the shipper because I did not see any door tag and I did not sign any papaer,the shipper should issue the refund.And the receiver name of my order is [redacted] ***,it is me.So I should sign [redacted] ***,not the one shown on the paper Order_Number: WBXXXXXXXXXX [redacted]
fraud advertising and cancel orders without any informing Neiman Marcus Last Call have these Ferragamo women's shoes sold on their website at 50% offBut they cancled the orders after days of we placed orders, without any apologize or even canclation emails! If the deal was a system error, they should at least call to explain and apologize! This is totally unacceptable! What do they treat their customers as?
Placed an order on 3/13/18, fedex indicated they delivered the pacakage but apt office said they never did Made a purchase online on 3/13/18, according to fedex it was delivered 3/16/to apt office, but office said they never received itThere was another fedex package delivered and stamped at the same time, talked to the office and they said whenever they deliver package no matter 1-or other quantities they just do one signature, but assured me they only did delivered one packageNeiman has requested many of my high values package for direct signature but the deliver guy never did and just dropped them off or at my doorContacted Neiman Marcus right after, with the email replied indicating us not to worry and promised for replacement or refund, but weeks after they told us it's been denied and told us to ask neighbors!! The package was over $1700, they should've make sure delivery company not placing it at doorstep and with direct signature they should handed to me straight
Company failed to credit my PayPal with refund promised in email 6/18/Ticket #XXXXXX Company agreed to honor special promotion for purchase of Derek Rose Navy Blue Men's Robe, original retail price $(retail price including tax), special promotion price $including taxNM billed my PayPal account for the full retail price but on 6/21/Ticket #XXXXXX sent an email verifying the correct price as $signed by [redacted] followed by another email on 6/25/stating a credit had been issued for $signed by [redacted] PayPal states the credit was not issued by NM and NM refused to credit my account
I have purchased a dress on neiman website on 02/and charged successfulI received an email shows it has been cancelled due to popularity reason account: [redacted] @sina.com order:self portrait Lace-Trim Crepe Mini Dress NMF17_TCAGJ WHITE order number: WNXXXXXXXXXX order date: XXXX- payment amount: $ payment method: debit card VISA [redacted] *** I have received an email shows me that Cancelled 03/06/ Due to popularity and demand, we are unable to fulfill your requestLook for a 20% off email in the next hours to use towards your next catalog or online orderWe regret the inconvenience and thank you for shopping with Neiman Marcus I have purchased this item on 02/28/2017, and I have waited for this dress for a weekduring this week, nobody contact me until they cancel itFirstly, I have purchased it by using promotion code, and the promotion code has been used require their requirementSecond, they have charged me successfull
Order cancel for no reason, no email or phone communication everThe representative had no idea why order was canceled, and cannot create same order I have been a loyal client for Neiman Marcus for years, every year my family spend thousands in the once great department storeHowever the service is going down dramaticallyMy order got cancel before as well, but I did receive email right the way and stating reason, this time I got nothingWhen I called the customer service, you can understand they don't care about their customers, and the rep is just keep telling me to pay the full price for a new orderThis is the first time, I got into the gift card event, I think this will be my last visit with Neiman Marcus since there are just so many other optionsAnd they do care about their clients
my order number is WNXXXXXXXXXX.I place it on Nov,it was cancelled on 15,Nov without email notification.my items are back ordered for several days,and I was waiting all the timeNow the $off $discount and items are all gone.I don't want to place orders by phone,I think it's not safe for me,because I am live in china Order_Number: WNXXXXXXXXXX
I ordered a pair of shoes through online Neiman Marcus in March In July of 2018, I returned the below shoes into the Neiman Marcus Store (Pair of shoes: BIBI BUTTERFLY [redacted] FLAT Item [redacted] Because these shoes were defective and these shoes were not manufactured with an acceptable fabricIn June, I wore them once and within minutes, the fabric toreI took it to the store and explained the situationThe customer service representative agreed and took the pair of shoes and issued a refundThe shoes were sent back to the online department and the online department charged me and sent me the same defective shoesThey argued that I wore the shoesI understand that but I expect Neiman Marcus to take responsibilityThey sold me a defective product and these shoes tore within minutes when I wore them the first time and this is unacceptableI am requesting a refund Product_Or_Service: pair of shoes Order_Number: WNXXXXXXXXXXX
Neiman Marcus has the terrible customer servicesThey cut off my gift card amount from the promotion, ignored my calls, and refused to contact me I joined the January 2017's promotion: JANGCThis promotion reward the customers with $gift card if the customers purchased over $in one orderIn order to meet the requirement of $2000, I picked one Giorgio Armani's lip magnet to meet the requirement of an order which is over $before taxI have received all the items from the order except the lip magnetI have waited for over a month, and suddenly the company just cancelled the order of lip magnetThis means that my order was not able to meet the $requirement in order to get the $gift cardI called the customer services to complain the problem that I should still qualify for the gift card because this was not my fault, the company should take the responsibility because I was able to purchased the order without any problem, and it was the company's fault by canc
I bought lamer, Order WNXXXXXXXXXXX neimanmarcus canceled the order and no refund I bought lamer, Order WNXXXXXXXXXXX on the neimanmarcus line on September 5th, using the gift code BG Gift Card ***$5.75, NM Gift Card ***$200.00, NM Gift Card ***$, Shipping to [redacted] XXXXXX [redacted] OR XXXXX United States but neimanmarcus canceled my order, and then must refund the money to the cardholder of the original gift card, but the gift card is purchased by me, the order on neimanmarcus is also my own, why can't I return the gift card to I, I lost $now, this is a disaster
Nov.4,at approx2:30-2:pmI placed an order as a first time, online customerI was invited to give my e-mail address to receive a discount of 15% on my order as a first-time customerBefore I submitted my order, I was informed by an online-chat rep that I would receive the full discounted price on my ordered items after I made a complete order and submitted itAfter I did this, I was informed that I would not receive the 15% discount on items which were already sale-pricedSince I did not get the full discount, I informed them that I wanted to cancel my order Order_Number: WNXXXXXXXXXXX
Neiman [redacted] didn't do what they promised in the advertisement On November 9th 2016, some deal sites started promoting a deal of Neiman [redacted] , which is regarding skincare and makeupThe content of the deal is $OFF $200, $OFF $500, $OFF $1000, and $$when you purchased by using MasterPass [redacted] and the expired date is November XX XXXXHowever, on November XX XXXX, around am, the promote code didn't work anymoreWhat is more ridiculous is that when I tried to checkout on November 9th 2016, Neiman [redacted] website went done, and could not allow me to purchaseSo I tried to checkout the next day in the morning, and the promo code didn't workI tried the whole day long, promo code still did not workI saw some consumers complained on the deal sites, and the deal site said that Neiman [redacted] canceled the deal because they didn't expect so much people using the dealIf the merchant didn't expect sales, and not able to afford the discount, why do it at the be