This complaint is regarding FRAUD I had on my Neiman Marcus Gift Card and the way I was treated by the Corporate Office I am a new customer of Neiman Marcus and after the way I was treated by the Corporate Office I will never be shopping their againI am a very respected and reputable professional in my fieldI would never treat a victim of fraud the way I was treatedIn January I opened a Neiman Marcus credit cardI did not use the card until a couple of months laterI made one purchase with that car which was a gift for my wifeOn April 28th I went to the Topanga, CA store to return that item because my wife did not like itWhen I returned that item the salesperson gave me a Merchandise Gift Card instead of crediting my Neiman Marcus Credit CardWhich was fine by me because I was going to give that to my wife to make a purchaseI made this return at approximately 7PM at the Topanga Store in Woodland Hills, CAI found out three weeks later that the gift card I r
On October 17, I placed order for a Nike Carbon Fiber Billfold LCF19_N5KKQ My order shipped on October 18th FedEx tracking said the package was delivered to my address on October 25, but it did not arrive with the rest of my mail and packages I waited to see if my package would still arrive On October 30th, I contacted customer service, and did not receive a reply I attempted to contact customer service, today, November 2nd, and am now contacting the Revdex.com Product_Or_Service: Nike Carbon Fiber Billfold Order_Number: LCXXXXXXXXXX
The store manager, Ms. Beverly Conte(sp?) called me a liar when I tried to explain why I had not been able to return timely return a dress. I tried to return a dress a few days after 90 days had passed. The store has a return policy, however due to a serious health issue with my husband I was unable to return it within the time. I was told to talk to the manager, but when I started saying that "My husband got sick", the manager, who was already not being polite cut me off saying "They all say that". I filed an online complaint on April 14, and have repeatedly followed up with them, but to this day, a different "assistant" each time tells me they will address my complaint, but nobody ever contacts me back. I have never been treated with such disrespect as a customer. It would have been ok for her to say she was very sorry but there was nothing she could do - the one thing a manager at a store charging the prices Neiman Marcus charges cannot do is call a customer a liar to her face a
Made purchase promised mos interest free financing and the Store Manager after a month rescinded that offer and is now charging us interest Purchased David [redacted] watch and the mos interest free financing was rescinded
The package is delivered to a wrong address, the customer service manager refused to give me refund on the order and she was in a rude attitude Order number: WNXXXXXXXXXXXPurchase Date: XXXXXXXX Before the order was shipped, I realized that the apartment number was wrongI contacted the customer service and they told me they could help me to change the address; and if they couldn't change the address successfully, they would help me to pick up the package and reship it to meAnd they said that I can choose to cancel the order by that timeBut I didn't cancel the order since they guaranteed that I can receive my orderAfter that I received an email said my order was shipped to the wrong address, and I called customer service immediately again, and they told me that they can pick up the order to reship itI also called them for the third time this morning, and they told me the order was shipped to the correct addressBut I was notified that it's delivered to the wrong addres
I bought a shoes, NM cancelled my order and did not tell me I bought a shoes on NM last call (LCXXXXXXXXXX) and used codeHowever, NM cancelled this order and did not tell me by emailI waited for so many day and contact the customer service, she just told me it's out of stock, no apologies and compensation (eggive me a new code)
Bergdorf Goodman does not honor SKII beauty offer (gift with purchase) they are marketing on their website I placed an online order with Bergdorf Goodman on 9/15/and the order number is WBXXXXXXXXXXThis order qualifies for a SKII gift (see detail below) they are marketing on their web site and the gift also showed up in my shopping cart automaticallyHowever, the gift disappeared after I finished checking outOn 9/16/18, the SKII beauty offer is still available on Bergdorf Goodman site and it says it's for any $purchaseI called their customer service on 9/16/around 11:AM CST (talked to an unknown male customer service person and the supervisor - Amakari)They offered no explanation as why the gift disappeared after I finished checkout other than my order is not qualified for this offerThey also agreed that they could see this offer but offered no explanation/or helpIf this offer is not for "ALL" SKII products, Bergdorf Goodman needs to include the info
Business shipped my order to the wrong address On Tuesday, July 17, 2018, I ordered (#XXXXXXXX) pair of printed manolo blahnik hangisi flats that were on sale for $regularly priced at $over the phone with my Neiman Marcus Credit CardI provided the representative with the address to ship them to which is Hazel Avenue Philadelphia, PA XXXXX however, she shipped them to the billing address that's listed on my account which is Hazel Avenue A Philadelphia, PA (an old address)I called Neiman Marcus on Saturday, June 21, to inform them that I didn't receive my merchandise and that the delivery confirmation email says it was delivered to my billing address (an old address of mine)The rep informed me that the only resolution was to do a day investigation to try to retrieve the package or give me my money backMy issue is that if they can't retrieve the shoe, it is now sold out on the Neiman Marcus website and I needed to wear the shoe on Monday, July
Hi I paid online for mail order catalogs in March from Neiman Marcus website Neiman Marcus Books subscriptions $ Bergdorf Goodman Books subscriptions $ Horchow catalogs subscriptions $ Neiman Marcus catalogs subscriptions $ Each subscription is for one year each but in the last months, I never received anything, no books, no catalogs I tried contacting their online customer service by phone, by chat, by email, but never got a satisfactory answerThey always avoided the issue Now I'm completely fed up with this companyI want them to reimburse me in full for $into my debit MasterCard Please file this complaintThe Revdex.com site didn't work well so I'm emailing it to you Thank you
Ordered stroller with associated promotion 7/After various problems do not have my order, which is now canx; lost alternative promotions My husband and I placed an order for a stroller on July 13th with associated promotion worth $in gift card to be followedFirst was notified (two weeks after!) that product is no longer available, then was offered alternative which identically showed chosen product which was fine (minus the delay)In the meantime we ordered associated to product, other accessories matching the purchaseThen received wrong item being told product ships directly from vendor; then arranged exchange, asked several times to contact their vendor with confirmation of purchase details, as products are very similar and there might have been confusion with serial/item numbers between both systemsAfter item was incorrectly received for 2nd time, manager of customer service said it is their vendor to be blamedas we deal with vendor, who happened to be Stokke
The order I placed qualified for $gift card, but they only give me $ I placed my order WNXXXXXXXXXX online on April 20th, This order total is $2003, which should qualify for $promotional gift card On April 29th, I initiated a online chat with Neiman Marcus online customer service, a representative named [redacted] C confirmed that this order qualifies for $gift card However, Neiman Marcus only sent me $of gift card on June 15thI called Neiman Marcus customer service line at XXX-XXX-XXXX, and I was told that I only received $gift card because not all items in my order was shippedThe service representative assured me that once all the items in my order get shipped, I would receive the other $gift card The last item in my order was shipped on Aug 8thAbout one week after later, I called Neiman Marcus customer service line at XXX-XXX-XXXX againThe service representative first confirmed that my order indeed qualifies for $gift cardUp
I've tried unsuccessfully several times to reach MsKatzToday I received a call from Neiman Marcus telling me not to call members of the ex team My experience with Neiman Marcus (Dallas) was rude and disrespectfulRandy Vines called me on July 27, 2016, and asked me not to call members of the administrative teamHis decorum was not customer friendlyFor two weeks I have tried to reach members of the administrative team, to no avail.The origin of this complaint was Atlanta; the GM was kind and professionalI've shopped many places home and abroad; I've not ever experience this kind of rudeness
Last Call Site says percent off everything on 5/with no posted exclusionsWhen I went to purchase a Longchamp bag, it did not did not honor I chatted with CS before I checked out to make sure the Longchamp bag that I was going to purchase was percent off as promised on banner image on site on 5/26/I was told that it was not offThere is no were on the banner image that says there are exclusions to the discountIt says EVERYTHING is offI was told that I could not get that discount
11/13/2016, I placed an online order with Neiman Marcus to take advantage of their contract with Ebates to give 10% cash back and a $gift card I placed order #WNXXXXXXXXXX with Neiman Marcus in the amount of $through Ebates on 11/13/to take advantage of the 10% cash back offer for that date along with a "TOGETHER" gift card promotion The gift card entitled customers to receive a gift card in the amount of $for the qualifying items in this order I have copies of the receipt stating that both items "qualify" for the TOGETHER gift card and I have a receipt which shows the Ebates promotion of 10% for that date and also I have the amount of $in my Ebates cash back which is temporarily put into the account until verification of the order from Neiman Marcus On 11/XXXXXX, Neiman Marcus canceled the online order and made it a store order which voids the Ebates cash back as well as the TOGETHER gift card This is totally fraudulent because I have cou
The Dyson hair dryer made my hair dry, brittle and damaged I purchased the hairdryer on [redacted] 2, 2018t the Galleria Ft Lauderdale location of Meiman Marcususing my Neiman Marcus credit cardI moved and was not able to use the dryer until March The first time I used it my hair was very dry and brittleI tried again using different settings and still the same resultI went to my hairdresser who stated that the dryer singed my hairI had to have my hair cut shorter to remove damage On May 28, I sent the dryer back in the original box to Neiman Marcus explaining the situation requesting a refundI received the first email from Maria Gittleman on 6/rejecting the return due to being passed [redacted] day policy and a promise to return the dryer via FedExI immediately responded to Maria with a request for the store manager to call meOn 6/I had not received the dryer back as promised nor had I received a call from the manager so I sent another email to MariaOn 6/I
Neiman Marcus cancelled order of discount shoes purchased online at Neiman Marcus website I purchased a pair of shoes (order# WNXXXXXXXXXX) that were on discount online at Neiman Marcus website on March 11, The order was accepted immediately and credit card was charged A few days later, order status on Neiman Marcus website indicated that the shoes were backordered and eventually the order was cancelled and credit was issued back to the my credit card account I called Neiman Marcus customer service and the explanation was after my order was placed, they could not locate the shoes anywhere in the warehouse or in the store I am disappointed that Neiman Marcus would advertise and sell an item that they are not actually sure they have in stock
I paced an order on the website on Nov.28th 2017, and items from the order still haven't been shippedI contacted the customer service several times and they told me it would be shipped no later than late Feband then early March then late March and now I asked again it said the current expect shipping date is April 12th and they said it might still be delayedIt is already months and I still don't know the exact shipping dateI have missed all promotion on that items from other department stores because of this order Product_Or_Service: Shiseido cream set* Order_Number: WBXXXXXXXXXX Account_Number: WBXXXXXXXXXX
I've tried unsuccessfully several times to reach MsKatzToday I received a call from Neiman Marcus telling me not to call members of the ex team My experience with Neiman Marcus (Dallas) was rude and disrespectfulRandy Vines called me on July 27, 2016, and asked me not to call members of the administrative teamHis decorum was not customer friendlyFor two weeks I have tried to reach members of the administrative team, to no avail.The origin of this complaint was Atlanta; the GM was kind and professionalI've shopped many places home and abroad; I've not ever experience this kind of rudeness
Was sent wrong item and company giving me a hassle I placed an order on December 12th (WNXXXXXXXXXXX) for a $designer candle and another item and took advantage of the bonus gift card promotionSo imagine my dismay when I get a box shipped to me from one of your stores and it's a $Christmas ornamentFirst off, this is beyond a mistakeIt's negligenceNo one in their right mind would mistake a feather light ornament with a glass candleI called customer service immediately and couldn't get help because your "system was down"The next day I called and was told in order to receive my item I had to pay for it again and return the ornament to get the funds returned from the original orderI was told I can get early return credit due to the circumstances of it being a mistake that resulted on your endWhen I went to get early return credit it would not allow meI called customer service again and was told by an apathetic CS rep that my item didn't qualify for early re
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processing Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processingThey keep saying my order is under review, review my account and identity.I am not sure what they need to approve, I never have this kind of issue with any online shoppingMy bank account and my address have no problem at allI think maybe because my email is end with cn, instead com, is that becuase I AM CHINESE?? This is big issue!
This complaint is regarding FRAUD I had on my Neiman Marcus Gift Card and the way I was treated by the Corporate Office I am a new customer of Neiman Marcus and after the way I was treated by the Corporate Office I will never be shopping their againI am a very respected and reputable professional in my fieldI would never treat a victim of fraud the way I was treatedIn January I opened a Neiman Marcus credit cardI did not use the card until a couple of months laterI made one purchase with that car which was a gift for my wifeOn April 28th I went to the Topanga, CA store to return that item because my wife did not like itWhen I returned that item the salesperson gave me a Merchandise Gift Card instead of crediting my Neiman Marcus Credit CardWhich was fine by me because I was going to give that to my wife to make a purchaseI made this return at approximately 7PM at the Topanga Store in Woodland Hills, CAI found out three weeks later that the gift card I r
On October 17, I placed order for a Nike Carbon Fiber Billfold LCF19_N5KKQ My order shipped on October 18th FedEx tracking said the package was delivered to my address on October 25, but it did not arrive with the rest of my mail and packages I waited to see if my package would still arrive On October 30th, I contacted customer service, and did not receive a reply I attempted to contact customer service, today, November 2nd, and am now contacting the Revdex.com Product_Or_Service: Nike Carbon Fiber Billfold Order_Number: LCXXXXXXXXXX
The store manager, Ms. Beverly Conte(sp?) called me a liar when I tried to explain why I had not been able to return timely return a dress. I tried to return a dress a few days after 90 days had passed. The store has a return policy, however due to a serious health issue with my husband I was unable to return it within the time. I was told to talk to the manager, but when I started saying that "My husband got sick", the manager, who was already not being polite cut me off saying "They all say that". I filed an online complaint on April 14, and have repeatedly followed up with them, but to this day, a different "assistant" each time tells me they will address my complaint, but nobody ever contacts me back. I have never been treated with such disrespect as a customer. It would have been ok for her to say she was very sorry but there was nothing she could do - the one thing a manager at a store charging the prices Neiman Marcus charges cannot do is call a customer a liar to her face a
Made purchase promised mos interest free financing and the Store Manager after a month rescinded that offer and is now charging us interest Purchased David [redacted] watch and the mos interest free financing was rescinded
The package is delivered to a wrong address, the customer service manager refused to give me refund on the order and she was in a rude attitude Order number: WNXXXXXXXXXXXPurchase Date: XXXXXXXX Before the order was shipped, I realized that the apartment number was wrongI contacted the customer service and they told me they could help me to change the address; and if they couldn't change the address successfully, they would help me to pick up the package and reship it to meAnd they said that I can choose to cancel the order by that timeBut I didn't cancel the order since they guaranteed that I can receive my orderAfter that I received an email said my order was shipped to the wrong address, and I called customer service immediately again, and they told me that they can pick up the order to reship itI also called them for the third time this morning, and they told me the order was shipped to the correct addressBut I was notified that it's delivered to the wrong addres
I bought a shoes, NM cancelled my order and did not tell me I bought a shoes on NM last call (LCXXXXXXXXXX) and used codeHowever, NM cancelled this order and did not tell me by emailI waited for so many day and contact the customer service, she just told me it's out of stock, no apologies and compensation (eggive me a new code)
Bergdorf Goodman does not honor SKII beauty offer (gift with purchase) they are marketing on their website I placed an online order with Bergdorf Goodman on 9/15/and the order number is WBXXXXXXXXXXThis order qualifies for a SKII gift (see detail below) they are marketing on their web site and the gift also showed up in my shopping cart automaticallyHowever, the gift disappeared after I finished checking outOn 9/16/18, the SKII beauty offer is still available on Bergdorf Goodman site and it says it's for any $purchaseI called their customer service on 9/16/around 11:AM CST (talked to an unknown male customer service person and the supervisor - Amakari)They offered no explanation as why the gift disappeared after I finished checkout other than my order is not qualified for this offerThey also agreed that they could see this offer but offered no explanation/or helpIf this offer is not for "ALL" SKII products, Bergdorf Goodman needs to include the info
Business shipped my order to the wrong address On Tuesday, July 17, 2018, I ordered (#XXXXXXXX) pair of printed manolo blahnik hangisi flats that were on sale for $regularly priced at $over the phone with my Neiman Marcus Credit CardI provided the representative with the address to ship them to which is Hazel Avenue Philadelphia, PA XXXXX however, she shipped them to the billing address that's listed on my account which is Hazel Avenue A Philadelphia, PA (an old address)I called Neiman Marcus on Saturday, June 21, to inform them that I didn't receive my merchandise and that the delivery confirmation email says it was delivered to my billing address (an old address of mine)The rep informed me that the only resolution was to do a day investigation to try to retrieve the package or give me my money backMy issue is that if they can't retrieve the shoe, it is now sold out on the Neiman Marcus website and I needed to wear the shoe on Monday, July
Hi I paid online for mail order catalogs in March from Neiman Marcus website Neiman Marcus Books subscriptions $ Bergdorf Goodman Books subscriptions $ Horchow catalogs subscriptions $ Neiman Marcus catalogs subscriptions $ Each subscription is for one year each but in the last months, I never received anything, no books, no catalogs I tried contacting their online customer service by phone, by chat, by email, but never got a satisfactory answerThey always avoided the issue Now I'm completely fed up with this companyI want them to reimburse me in full for $into my debit MasterCard Please file this complaintThe Revdex.com site didn't work well so I'm emailing it to you Thank you
Ordered stroller with associated promotion 7/After various problems do not have my order, which is now canx; lost alternative promotions My husband and I placed an order for a stroller on July 13th with associated promotion worth $in gift card to be followedFirst was notified (two weeks after!) that product is no longer available, then was offered alternative which identically showed chosen product which was fine (minus the delay)In the meantime we ordered associated to product, other accessories matching the purchaseThen received wrong item being told product ships directly from vendor; then arranged exchange, asked several times to contact their vendor with confirmation of purchase details, as products are very similar and there might have been confusion with serial/item numbers between both systemsAfter item was incorrectly received for 2nd time, manager of customer service said it is their vendor to be blamedas we deal with vendor, who happened to be Stokke
The order I placed qualified for $gift card, but they only give me $ I placed my order WNXXXXXXXXXX online on April 20th, This order total is $2003, which should qualify for $promotional gift card On April 29th, I initiated a online chat with Neiman Marcus online customer service, a representative named [redacted] C confirmed that this order qualifies for $gift card However, Neiman Marcus only sent me $of gift card on June 15thI called Neiman Marcus customer service line at XXX-XXX-XXXX, and I was told that I only received $gift card because not all items in my order was shippedThe service representative assured me that once all the items in my order get shipped, I would receive the other $gift card The last item in my order was shipped on Aug 8thAbout one week after later, I called Neiman Marcus customer service line at XXX-XXX-XXXX againThe service representative first confirmed that my order indeed qualifies for $gift cardUp
I've tried unsuccessfully several times to reach MsKatzToday I received a call from Neiman Marcus telling me not to call members of the ex team My experience with Neiman Marcus (Dallas) was rude and disrespectfulRandy Vines called me on July 27, 2016, and asked me not to call members of the administrative teamHis decorum was not customer friendlyFor two weeks I have tried to reach members of the administrative team, to no avail.The origin of this complaint was Atlanta; the GM was kind and professionalI've shopped many places home and abroad; I've not ever experience this kind of rudeness
Last Call Site says percent off everything on 5/with no posted exclusionsWhen I went to purchase a Longchamp bag, it did not did not honor I chatted with CS before I checked out to make sure the Longchamp bag that I was going to purchase was percent off as promised on banner image on site on 5/26/I was told that it was not offThere is no were on the banner image that says there are exclusions to the discountIt says EVERYTHING is offI was told that I could not get that discount
11/13/2016, I placed an online order with Neiman Marcus to take advantage of their contract with Ebates to give 10% cash back and a $gift card I placed order #WNXXXXXXXXXX with Neiman Marcus in the amount of $through Ebates on 11/13/to take advantage of the 10% cash back offer for that date along with a "TOGETHER" gift card promotion The gift card entitled customers to receive a gift card in the amount of $for the qualifying items in this order I have copies of the receipt stating that both items "qualify" for the TOGETHER gift card and I have a receipt which shows the Ebates promotion of 10% for that date and also I have the amount of $in my Ebates cash back which is temporarily put into the account until verification of the order from Neiman Marcus On 11/XXXXXX, Neiman Marcus canceled the online order and made it a store order which voids the Ebates cash back as well as the TOGETHER gift card This is totally fraudulent because I have cou
The Dyson hair dryer made my hair dry, brittle and damaged I purchased the hairdryer on [redacted] 2, 2018t the Galleria Ft Lauderdale location of Meiman Marcususing my Neiman Marcus credit cardI moved and was not able to use the dryer until March The first time I used it my hair was very dry and brittleI tried again using different settings and still the same resultI went to my hairdresser who stated that the dryer singed my hairI had to have my hair cut shorter to remove damage On May 28, I sent the dryer back in the original box to Neiman Marcus explaining the situation requesting a refundI received the first email from Maria Gittleman on 6/rejecting the return due to being passed [redacted] day policy and a promise to return the dryer via FedExI immediately responded to Maria with a request for the store manager to call meOn 6/I had not received the dryer back as promised nor had I received a call from the manager so I sent another email to MariaOn 6/I
Neiman Marcus cancelled order of discount shoes purchased online at Neiman Marcus website I purchased a pair of shoes (order# WNXXXXXXXXXX) that were on discount online at Neiman Marcus website on March 11, The order was accepted immediately and credit card was charged A few days later, order status on Neiman Marcus website indicated that the shoes were backordered and eventually the order was cancelled and credit was issued back to the my credit card account I called Neiman Marcus customer service and the explanation was after my order was placed, they could not locate the shoes anywhere in the warehouse or in the store I am disappointed that Neiman Marcus would advertise and sell an item that they are not actually sure they have in stock
I paced an order on the website on Nov.28th 2017, and items from the order still haven't been shippedI contacted the customer service several times and they told me it would be shipped no later than late Feband then early March then late March and now I asked again it said the current expect shipping date is April 12th and they said it might still be delayedIt is already months and I still don't know the exact shipping dateI have missed all promotion on that items from other department stores because of this order Product_Or_Service: Shiseido cream set* Order_Number: WBXXXXXXXXXX Account_Number: WBXXXXXXXXXX
I've tried unsuccessfully several times to reach MsKatzToday I received a call from Neiman Marcus telling me not to call members of the ex team My experience with Neiman Marcus (Dallas) was rude and disrespectfulRandy Vines called me on July 27, 2016, and asked me not to call members of the administrative teamHis decorum was not customer friendlyFor two weeks I have tried to reach members of the administrative team, to no avail.The origin of this complaint was Atlanta; the GM was kind and professionalI've shopped many places home and abroad; I've not ever experience this kind of rudeness
Was sent wrong item and company giving me a hassle I placed an order on December 12th (WNXXXXXXXXXXX) for a $designer candle and another item and took advantage of the bonus gift card promotionSo imagine my dismay when I get a box shipped to me from one of your stores and it's a $Christmas ornamentFirst off, this is beyond a mistakeIt's negligenceNo one in their right mind would mistake a feather light ornament with a glass candleI called customer service immediately and couldn't get help because your "system was down"The next day I called and was told in order to receive my item I had to pay for it again and return the ornament to get the funds returned from the original orderI was told I can get early return credit due to the circumstances of it being a mistake that resulted on your endWhen I went to get early return credit it would not allow meI called customer service again and was told by an apathetic CS rep that my item didn't qualify for early re
Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processing Placed my order on9/13,until9/I keep call them around 20times try to process my order, but my order still haven't ship yet and still in processingThey keep saying my order is under review, review my account and identity.I am not sure what they need to approve, I never have this kind of issue with any online shoppingMy bank account and my address have no problem at allI think maybe because my email is end with cn, instead com, is that becuase I AM CHINESE?? This is big issue!