Sundt Construction

I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email I purchased a virtual gift card yesterday morning via neimanmarcus.com for $on my American express to send to my daughter via email After several hours went by, I called the number ( listed in email order confirmation X-XXX-XXX-XXXX to find out why my daughter has not received the $gift card and I was told to contact neiman Marcus customer service at XXX-XXX-XXXX because they can only provide assistance if I have the gift card number After being hung up multiple times - I spoke to a representative that stated that my order Confirmation #: [redacted] is not valid in their system because they recently changed to a new system and that I would need to contact XXX-XXX-XXXX I explained to yet another representative that the people at the number were unable to provide assistance At the point - I am very disappointed in t

Neiman marcus charged me twice then returned once charged again then returned twice and now charged me twice again I purchased a pair of Gucci Kids Mary [redacted] in a size When my order came it was a size I called and the lady stated that she will send it just make sure I give it to the mail manThe day after I received the they charged my account for that pair I sent the back and called a week later about the refund The rep I spoke with stated that I would get it soon I was refunded and now charged twice for the same shoe This is a security issue because this should not happen There should be no way an organization is allowed to charge then refund and charge and refund and now charged double I am completely disgusted with neiman marcus and I want to return everything from that order so that I don't have to deal with this again I spoke with a supervisor named [redacted] who was apologetic however I was basically told because I used a visa, a third party, this

extremly long processing time I placed an order online at bergdorf goodman on Sept 17, the order number is WBXXXXXXXXXX, and the order has not been shipped todayI contacted the customer service and she told me that my order needs to be reviewed manuallyWhy? I asked when will the review be done and she is unclear about thisWhile the hold on my credit card, which I used to pay for that order, has disappearedDoes that mean I might wait for weeks and finally got a message saying that my order is canceled for no reason?! My Chase credit card has enough credit available for that orderI just want my order to be shipped ASAP, and I refuse to see this order to be cancelled for any reason

Removal of customer information from online systems I have requested multiple times to have my account removed from Nieman Marcus' online system I do not approve of their business practices, and I want ALL of my customer information deleted from their system I have emailed multiple times, starting back in late January

I have written Alison [redacted] Executive Ofc several times regarding my account, she had promised that her staff would be looking into this matterThis This account she promised was to be reviewedI do not want any LATE FEES attachedI need reolution fast

I bought baby stroller at neiman marcus baby section promotion $gift card It have been waiting for 4month they did not tell me anything now I bought baby stroller at neiman marcus baby section in orlando millenia mall when I bought it, there was promotion for $in neiman marcusand sales lady said that it takes 2weeks to 1month for getting gift card it has been waiting almost two monthI did not get any gift card even noticeso I called to neiman marcust baby section, she (name : Ivehe) kept to say it takes a little bit more timethen I waited it again after that, I walked in there and talked to lady(name : Ivehe)she wrote my receipt number and she said that they will call us in 2weeksHowever, it has been 1month more again I do not know how many time I need to go and talk to her about itI do not know she is trying to make me give up to get $or not she never call back and replyit is not first time she said purchase date ; 1/5/

Online order w/ NM LastCall-items; rec'd wrong items; called customer service; reordered; 2nd shipment rec'd wrong items; refund pending I had been corresponding with Michelle Storms NM Executive Specialist because I was sent wrong items I was concerned I would have a bit of a struggle resolving this issueGiven that I received wrong merchandise twice, I was concerned that the return process would be equally challenging with Last Call (Please note that, due to my inconvenience, NM issued me a $shipping credit and $gift card.) 1/31/Follow up email sent because my previous emails have gone unanswered: "I hope all is well with you I'm writing to follow up on the below email Thank you for your consideration." Email reply 1/29/2018: Forwarded email re 2nd order XXXXXXXX w' notation "I returned both the items that I received in the below shipment; plain Akris Punto top and Michael Kors sweater I did not order/want a plain Akris Punto top and I received

I returned one pair of boot on April 5th, Until now, Jan8th, 2018, I haven't received my refund I purchase two pairs of bootsThe first one on Feb 25, 2017, the second one on Mar 6, Since the size didn't fitI returned them on April 5, with their return labelThe first tracking number is XXXXXXXXXXXX, the second tracking number is XXXXXXXXXXXXThese two packages were delivered on April 7, However, until now, I just received the refund of one pair of bootsIt has been almost one yearI tried to contact their custom service many timesThey just tranfered my call again and again!! No one tried to slove the problem

Fraud Advertising, placed orders including items in Black Friday, most of them turn to out of stock after the orders were placed Placed orders including items during black Friday, most of them turn to out of stock after that, called customer service, waited for mins fking bh put me on hold for and half hour

I returned a pair of shoes for a full refund on Feb 2, 2017 and to this day I still do not have my refund. I have been lied to and taken advantage of by Neiman Marcus. I have exhausted all other options to resolve this issue and their fraud and incompetence has caused my family and I severe hardship. I returned a pair of shoes on February 2, 2017 in the store. They told me that they would apply the funds back to my original form of payment. Unfortunately, my bank no longer had a contract with MasterCard so the funds were never received by the financial institution. I let NM know more than once and was even told I would be receiving a check. When it didn't show up, I called back to be told the request to send me a check was denied because they did not have word from MasterCard that the funds were returned to them. I reached out to the corporate office and they put me in touch with an Executive Services Rep by the name of Michelle. Michelle was of no assistance to me at all. My bank had

They cancelled my orders, but I never received the refund I have placed orders on bergdorf goodman websiteAll the order were cancelledI was paying by gift cards, but I never received the so-called gift card refundThey told me the gift card has been mailed out separately, but it been like 2-months pass, I am still have NOT received any of the refund gift cardsI don't wanna wait another month or so to get my refundPlease mail the refund gift cards ASAP!! First order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX the amount was $ Second order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX the amount was $ Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX the amount was $ Third order was placed on XXXX-XX-XXOrder number: WBXXXXXXXXXX the amount was $ TOTAL AMOUNT IS $

BG is not doing business with me because my address is on their blacklist which has nothing to do with me, no investigation or release is given I placed an order WBXXXXXXXXXX with BG on 09/13/Order was cancelled without any notificationCalled executive service department (number: X-XXX-XXX-XXXX) to ask for reasonI was told by a supervisor that BG/Neiman Marcus decides they are not going to do business with me because my address is on their blacklistSeems like people before lived in my current address had fraud return with them so this address was blacklisted since April I said to the service rep that I didn't know and this is apartment address and I just moved in month agoHow could you cancel my order without any notices and blacklisted my address before I move inI still have some Neiman gift card, can I use them? That rep said unfortunately you can't use themI asked if they can investigate and release my address, rep still said they can't guarantee and she w

I am fairly disappointed in BG sale itemsI ordered a Fendi bag order that was missing the shoulder strap, I contacted customer service and was given an order number for the strap, never received itSubsequently ordered a Manolo shoe order came with a missing Hangisi buckle The sneaky practice of putting damaged items on sale without declaring on the website that the item is on sale because it is damaged is unacceptable and there should be some accountabilityIsn't there a policy against businesses being able to sell damaged items on sale without an honest declaration on their website?

I didn't receive the gift card which match the purchase I made during gift card event Initially, I placed an order with an amount (lets say USD) that rewards me gift cardAfter I received the item, I found an item A (maybe usd) was defective and I don't want it anymoreSo I chatted with Neiman Online and I was told I can use the return form that came with the package to exchange for anything with equal or more value and still get the gift cardI picked another item B and put B's information in the return form and mail it out with the defect AB had exact same price as A when I sent it outAfter couple weeks, I got a phone call from Neiman said they cannot process the exchange due to B was on saleThey told me to change to something else, so I picked C (whose price was a little higher than A) which can meet the initial requirement for gift cardThey said they cannot process it as exchange for whatever reasons, they had to place it as a new order for C but the

They keep cancelling my order during gift card events! Very disappointed!

Gift Card Promotion on a pair of boots purchased On April 4, 2017, I purchased a pair of [redacted] Wang Anouck Boots in size 8.5, order WNXXXXXXXXXX, for $ This order was eligible for a $gift card The boots arrived and were too large so they were returned On April 8, 2017, I purchased a pair of [redacted] Wang Anouck Boots in size 7.5, order WNXXXXXXXXXX, for $ I contacted customer service to inquire about transferring the gift card to the new order I was informed by Customer Service that the marketing department would be contacted since they are the department handling the promotion I did not hear a peep from NM I contacted NM on separate occasions to inquire about this and each time was told that the prior CSR did not make the request I called back again today, June 10, to inquire I was informed the request had been denied This is extremely disappointing First off, no one even had the decency to contact me to inform me that the request had be

If I can rate them 0, I would I ordered items online after I signed up for email subscription because they advertise that $coupon will be emailed after subscriptionand days later I have not received the welcome coupon I also was referred by a friend and in their website if a person refers a friend and that friend spend $50, the person who referred will get $as well as the person who spend $from the friends referral link To this day I never got my $reward and my friend who referred me never got her $neitherI live chat them from their website and the person was rude and dismissed my claim without looking into the caseI also called the main number they provided on the website and not only my questions not answered, I was told that this is under marketing department and I cannot speak to anyone on that department regarding this matterAfter days of emailing , I have not gotten my $welcome and my $reward from friend referral advertising, fraud !!!!!!, I feel cheated by this companyI will never order from them again

The store took shoes I paid for and sold them to someone else TWICE and did nothing about it I bought a pair of Chanel shoes not once, but had to go through the process two times and each time, the shoes that I paid for and belonged to me, were taken and soldI had ordered these pink Chanel chain slide sandals that I needed for an event one month in advance thinking that that would be plenty of time to get themThe first time they were ordered for me (I already paid for them and it was confirmed that they were indeed in stock and available at the store they were being sent from), I went to the store about a week and a half later thinking that they would be available for pickup because that is usually how long it takesBut, the store that promised to fulfill my order did not send shoes that I paid $for, but instead took them and sold them to someone else so they did not get sent to my local storeSo, the sales associate was very helpful, attentive, and apologetic about the s

I returned an online order in its original conditionThe company hasn't issued me refund as stated in their return policy I placed an order on Bergdorf Goodman's online website(https://www.bergdorfgoodman.com) on December 11th, Per their return policy, item can be returned as long as it's in the original conditionThere is no specific time limit for the returnI even called their customer representatives to confirm their return policy I returned the item in its original brand-new condition using their included pre-paid return shipping label in May 13th, and the tracking record showed that the Bergdorf Goodman store received the packaged in May 16th, They were supposed to give me refunds for this order after they received the packageHowever, over months passed and nothing happened! I've been calling their customer service countless times, and none of their customer representatives have given me any updated information about the refund processIt should neve

I made an order which was been canceledThey should issue me a new gift card but it has never beed delivered I'm writing because it has been a long long time since Neiman Marcus canceled my order and never refund me gift cardThe order number is WNXXXXXXXXXXX, which is dollarsSince this order has been canceled, I kept contacting them by phone and emailEvery time their officers told me that they have already issued me a new gift card and it has been shipped However I NEVER RECEIVED IT!!! And here is the interesting thing: I kept receiving magazines and promotion card from NM website by mailBut gift card? Nothing So I cannot help to wonder that if they really issued my card As for this large amount gift card, again, I'd like to ask for a personal signature when the gift card delivered And, just in case, my [redacted] is [redacted] XXXXX [redacted] ***XXX-XXXX-XXXX Sincerely, [redacted] ***