My order WBXXXXXXXXXX hasn't been shipped I ordered some skin care products from online (note: Revdex.com has to choose location but it's not Palo Alto store I'm complainingIt's the online shopping experience I'm not satisfied)During the past two weeks, I've been contacting customer service for twice about why they are not shipping my orderThey basically just told me to wait and there's nothing I or they can doIt's the second time it happenedLast time, I had to contact them for quite a few times also before they realized that the products were held in warehouse and they finally shipped!
Bad transaction experience with Neiman Marcus recently I am so disappointed with my recent two orders at Neiman MarcusI ordered Manolo Blahnik Hangisi [redacted] Buckle Flat, Bronze twice this week, but both of them had been cancelled after one day processingI cannot understand why Neiman Marcus cancelled my order twiceIf Neiman Marcus don't have enough item in stock, how could I orderedThe costumer services said it was technical problem, but why don't them fix it after my first orderIt happened again and again The first one (ORDER WNXXXXXXXXXX) ordered at 3/Monday morning at 4:am, Neiman Marcus cancelled it at 8:pm and gave me a 20% off code on 3/28, I believed the item was out of stock at that timeHowever, the second one (ORDER WNXXXXXXXXXX), which ordered this morning 3/at 5:amActually the item available had been lasting one hour, it showed sold out after 6:00amIt looks like Neiman Marcus have enough for costumer to order since it can be in stock for
Bergdorf Goodman canceled my two orders without any notifications and lied to me on the reasons when I noticed that and asked them why I put two orders through Bergdorf Goodman website on Sep during their Beauty EventThe payment amount of one order is $and the other one is $They were supposed to be arrived today and tomorrowBut when I was trying to track the status on their website today, I noticed that both of the two orders got cancelled! I do not receive any emails regarding the cancellationThe only emails I received were the order summaries that tells me the estimated arrival dates of my items! So I live chatted with an associate to ask why they cancelled my ordersShe told me that it was my bank, Chase, that cancelled my orders and I should call them for the reasonsSo I called Chase and was told that there's no pending transactions from Bergdorf Goodman and Chase did not decline any of my transaction for the past several months! At the same time, t
cheating on customer, don't want to make good on the promise to customer on the gift card amountTalk to customer service, keep lying to customers I made an order in November, in Neiman MarcusAt that time, the advertisement indicates that if I buy one Apparel and one shoes or handbag, I can get double amount of the original gift card, which called "together" promotionAnd when I finish my order, and my order qualify for $gift card, so I wait for the gift card, but later they just give me a $gift cardI called the customer service, they said my order doesn't qualify for the "together", and I told them I have kept the receipt and it says all my order qualify for the "together" promotion, so I ask them if they need me to send that receipt to them.They said they don't need that, and they will review my order and give me an e-mail conformation in 5-days, but I don't receive any e-mail conformation after thatI also keep the chat transcriptLater, I called again, and
Arbitrary hold on my online order for days without any informationUsed Neiman charge card and having it sent to cardholder address (me) Order number WNXXXXXXXXXX was placed on [redacted] The order has been on an arbitrary hold for over days with no informationI used my Neiman Marcus credit card, which was sold to me to expedite online orders because Neiman has my information already, but this has not been the caseUpon chatting with Portia on [redacted] to locate order, she informed me she would have a request sent to department to lift the holdBy [redacted] at approx 5:30pm, I called XXX-XXX-XXXX to get more informationThe rep connected me to her supervisor and I got the same story, that my order is still on holdI was advised to call back the following day to check back on the order
NM online advertised November TOGETHER double visa gift card promotion, spend $get $visa gift card backFailed to deliver the GC During last year's NM November online "Together" double gift card promotion, I bought shoe ($before tax) and scarf ($535) total $785, according NM sale promotion, I should get $visa GC back within weeksI didn't received $visa GC as NM promisedI contacted NM customer service, was told to wait one week and NM will correct the issue, then several more weeks passed, I called back a few times and no response the NM agent I talked to could be reached at XXX-XXX-XXXX, [redacted] reference number is XXXXXXXX
This company does not honor its online promosThey entice you to buy then will not give you what they offered This company does not honor its promotionsI did the gift card with purchase promo and was entitled to a $gift cardBasically, I never received itNo one contacted me to let me know anythingI first called two months after the initial orderThis was February, and they let me know they would be emailing the gift card to me again Fast forward to April, I have to make another callThey say they will email once again...nothing...I call again in May to attempt retrieving my gift card and no one seems to know why I didn't receive it but not they are telling me my gift card has expiredSo, the representative tells me they will send a check being that I no longer had the card I paid with for a $creditThis was suppose to take two weeks Instead, a few days later, I receive a $credit to my paypal account from Neiman MarcusNo buenoI call them in June and af
I should receive $gift card but only received $ I received an email promotion letter for a spending $for $gift card eventI made a purchased with every item shown as qualified for the promotionThe total before tax was $and I only received $They insist some brands were not included which I already knowI bought all the qualified items
Online purchase Free ship free return There appears to be a "flag" on my account There have been subtle indications but this became apparent when I attempted to make an online return to the store in lieu of mailOrder #LCXXXXXXXXXX two significantly reduced prices GVwatches; upon receipt the woman's watch was packed like trash and didn't work at all; the men's watch worked, was a gift, returned given poor quality of women's watch I went to the Rockville NM Last Call store to return these items; the Associate bought up my order and immediately made a call; they discussed me in front of me; I told the Associate why I was making the returns but she told the person on the phone that I changed my mindthen the watch wasn't keeping time...I showed the Associate that the watch wasn't working...I called Customer Service, they bottom lined me - you got your refund I asked him to make notes on this order I placed a subsequent Last Call order and had it shipped to the Rockville St
Online order was made, but wrong item was sent to me twice, after attempts with customer service, I still haven't received my purchase after days Date of Purchase: Nov Complaint Date: Dec Current Status: still not resolved Online Order Number: WNXXXXXXXXXX Payment Amount: usd $ Payment Method: Credit Card Summary: WORST CUSTOMER SERVICE I'VE EVER SEEN FOR MY WHOLE LIFE Details: - Online order WNXXXXXXXXXX was placed on Nov - Item "Diptyque L'ombre Dans L'eau Edp 2.5oz" with item code of "NMF17_C1LJA" was purchased - Wrong item "Diptyque Philosykos Eau de Parfum, oz/75ml" with code of "NMF17_C1LJ8" was sent to me on Dec 1st - Contacted customer service for the 1st (email, got responded after shockingly days) and 2nd time (online chat), and a replacement was sent to meHowever it was the wrong item NMF17_C1LJagain - Contacted customer service (online chat) for the 3rd timeI was noticed there might be a warehouse labeling issueAnd I was p
On February 15, 2017, I returned a pair of shoes I ordered to Neiman Marcus to their catalog returns center in Texas I returned an order to Neiman Marcus on February 15, I return a pair of shoes that I had ordered The Order Number is: WNXXXXXXXXXXXX The shoes were received by Neiman Marcus My FedEx Return Number is: XXXXXXXXXXXXXXXX Neiman Marcus never issued a refund to me, I have spent hours on the phone with them the last six months I get no where
Neiman Marcus Last Call Website advertising 35% off everythingDiscount taken after checkoutNot true Order number LCXXXXXXXXX Item number [redacted] Date ordered: 3/24/ Payment amount $ Paid through PayPal I called to find out why 35% was not taken off the item I orderedI was told that my item was drastically discounted already and that my item was excludedI told them there was nothing that said select itemsThey said that if I clicked on promo it shows that there are certain exclusionsThis is true, however I think this is advertising, especially since they have you go through checkout before getting the discountI think this is advertising and they should let you know upfront that select items are discountedIt should not read 35% off everythingOther sites will say select items and exclusionsThis does not
They just expired my $gift card, which is obviously contradict with the Law my account: [redacted] @gmail.com I have a $gift card, but when I wanted to use it, it is expired...however, according to the Law, gift card can not contain a expiration dateSo they just stolen my $ I tried to contact them three times, but nobody would like to help me
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteWow! I am speechless I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteDuring the double the giftcard promotion I picked items that qualified for the promotionNow they tell me those items were not qualified even though next to each it said "qualifies for double giftcard promotion"they are saying it was for different promotionI have been a shopper since I've known myselfThis information was misleading and they do not admit to it or apologizeOn contrary I was accused of taking advantage of NMShockedAfter I am done paying my balance, I will close the cc and would not recommend the customer service of NM to anyone
Corporation targeting, retaliation, bullying and profiling Good afternoon, In lieu of my conversation yesterday, I want to express the complete disgust and appallment I experienced within hearing my customer profile was being flagI would like to emphasize the matter that if discounting is not applicable then please do not send an email with that regard or advertisement as suchAs a consumer it is my appropriate right to ask if they are any discounts applicableIn addition I was advised that this was due to having being sent damaged merchandise year agoI have photos of these damages with proofIf having a "corporate flag" gives leadership an excuse to simply hang up on a consumer this is unacceptable At this point after purchasing with Neiman Marcus numerous times as a level card holder I am appalled that this has come to thisNot to mention a year ago I was sent damaged material however I am the one being ridiculed for it as opposed to the company - I have phot
I brought items online from Neiman Marcus on 1/21/But I did not received my package I did not sign itAnd Neiman Marcus reject to refund I brought items on 1/21/from Neiman Marcus online The Long champ Nylon Shoulder Tote (NMF16_V20TU),the color is navy and the price before tax is $The La Mer Lip Balm (NMF16_C3353),the price before tax is $ The total price is $ I received the email from Neiman Marcus ,it showed the package will deliver on 1/26/But I had classes that day and I knew the package need signatureSo I put a notice on my front door for FedEx delivery courierI wrote "There is no one at home today ,please leave the package at leasing office.Thanks." My class is finished by 2:pm on Tuesday 1/26/After the class ,I searched online with FedEx system ,it showed delivered am on Tuesday 1/26/The first thing I asked the leasing office when I back to home.But they told me there is no package for me from FedExSo I che
Gift card received in 2015, amount still valid in October 2016, and now shows zero. I haven't used it and I request an investigation. Gift card received in 2015, amount still valid in October 2016, and now shows zero. I haven't used it and I request an investigation. Customer service is unable to trace the gift card, but Corporate should be able. Gift card was sent directly to me, and I store it with other gift cards that are all fine. As the owner of the gift card, I request a copy of how, when and where it was used.
They did not ship my items when they were in stockNow they told me to wait because they are now out of stock I bought lipsticks on 4th of April.The name of the lipstick is ADD GEL LACQUERThe color is Poisonous 620.I bought six of them.The total price is $210.When I placed my order, it showed that they were in stockBut they did not ship my items and now they were out of stockI told my friend to buy the lipstick after I boughtThe question is that my friend has already got the lipsticks but I did notI contacted them today and they did not answer my question why my friend's lipsticks had shipped but not mineThe same situation happened twice beforeThe items I bought were in stocked and then when I placed order, they did not ship my item and the items were out of stockThen they told me to wait and they would ship to me when they were in stock.I waited and then they canceled my orderThis time, they still tell me to wait but I am not satisfied with this solutionThe wa
I received a used bag with obvious wear and tear! When I received my last two bags that were subsequently returned, the packer placed a sticker on the box that indicated it was packed with pride and care However, this time there was no sticker on the boxAdditionally, certain brass pieces of the bag that should've been covered in plastic and foam were notEven the inside of the bag looks dingy There were several pieces that should've been covered for protectionThe bag had no plastic on it whatsoever, but was placed in a dust bag Even after the discount of 15% was applied, I still paid $2,of my own money! However, that discount was issued aside from the bag being used by another customer then returned and sold to me I've sent correspondence to Michelle [redacted] who initially placed this order and asked her to forward it to someone else in Corporate who could help On Thursday, I received a call from someone named [redacted] from executive services onlin
I purchased a pair of Chanel shoes (over text) on December 7th, 2017, through sales associate, Kayla, at Bergdorf Goodman (New York, New York)I requested the item be shipped to me at the Ritz Carlton in Palm Springs between the 14th-17th- which was the duration of my stayThey shipment did not arrive until December 18thBeing that FedEx ships with next day delivery, I was surprised to see the package went standard delivery- which ultimately caused the delayI reached out to Kayla via text on December 17th stating the shoes did not make the requested delivery period and that I would like a refundKayla offered to ship the shoes to another addess but I no longer had a need for themShe suggested I have them shipped to me in Canada and then I can ship them back for a refund, which is an outrageous cost of my time and moneyOn Tuesday, January 2nd I had not heard anything from Kayla and the original FedEx tracking number stated the shoes were still in Palm SpringsShe replied January 3rd with "Hello, it might be delayed because the holidays but I will look into it"On January 8th I hadn't heard back from Kayla so I made my first call to the storeNote, each call is an international long distance call at a cost to me as there is no toll free number when dealing with store ordersThe customer service agent was incredibly rude in his verbiage and tone After a minute long conversation (at $a minute) I was given a FedEx tracking number and was told FedEx would pick up the item on the next business day, January 9thLow and behold the tracking number did not generate so I called back and the associate I spoke with next told me my order number didn't exist and had no interest in helping me further (minute long call)I hung up, called back and spoke with an associate who didn't haven't access to her FedEx login so she transferred me over to another agent for a total of minutes phone timeThis associate gave me a tracking number but it was actually the original tracking number from the shipment from Bergdorfs to the Ritz CarltonI found this out today, January 10th as I wanted to ensure the shoes were picked upBeing that I have lost all faith in any agent at your New York location, I found a toll free number to which the associate redirected me back to the New York storeI told her I didn't want to be transferred for the above reasons and she put me on hold to reach out herself- the line was disconnectedI then called your New York store and was told that no one currently has access to FedEx so I couldn't be helped, that took another minutesI asked for a customer service phone number or e-mail and she told me "this is it" and that "they don't give out e-mail addresses"I asked to speak with a manager and stayed on the line and was ultimately disconnected as there was no voicemailAt this point, I could careless if the shoes ever make it back to the store I just want a refundThe service displayed was shameful and far from luxuryYour associates have zero grace and lack any common senseI will not shop with Bergdorfs ever again
My order WBXXXXXXXXXX hasn't been shipped I ordered some skin care products from online (note: Revdex.com has to choose location but it's not Palo Alto store I'm complainingIt's the online shopping experience I'm not satisfied)During the past two weeks, I've been contacting customer service for twice about why they are not shipping my orderThey basically just told me to wait and there's nothing I or they can doIt's the second time it happenedLast time, I had to contact them for quite a few times also before they realized that the products were held in warehouse and they finally shipped!
Bad transaction experience with Neiman Marcus recently I am so disappointed with my recent two orders at Neiman MarcusI ordered Manolo Blahnik Hangisi [redacted] Buckle Flat, Bronze twice this week, but both of them had been cancelled after one day processingI cannot understand why Neiman Marcus cancelled my order twiceIf Neiman Marcus don't have enough item in stock, how could I orderedThe costumer services said it was technical problem, but why don't them fix it after my first orderIt happened again and again The first one (ORDER WNXXXXXXXXXX) ordered at 3/Monday morning at 4:am, Neiman Marcus cancelled it at 8:pm and gave me a 20% off code on 3/28, I believed the item was out of stock at that timeHowever, the second one (ORDER WNXXXXXXXXXX), which ordered this morning 3/at 5:amActually the item available had been lasting one hour, it showed sold out after 6:00amIt looks like Neiman Marcus have enough for costumer to order since it can be in stock for
Bergdorf Goodman canceled my two orders without any notifications and lied to me on the reasons when I noticed that and asked them why I put two orders through Bergdorf Goodman website on Sep during their Beauty EventThe payment amount of one order is $and the other one is $They were supposed to be arrived today and tomorrowBut when I was trying to track the status on their website today, I noticed that both of the two orders got cancelled! I do not receive any emails regarding the cancellationThe only emails I received were the order summaries that tells me the estimated arrival dates of my items! So I live chatted with an associate to ask why they cancelled my ordersShe told me that it was my bank, Chase, that cancelled my orders and I should call them for the reasonsSo I called Chase and was told that there's no pending transactions from Bergdorf Goodman and Chase did not decline any of my transaction for the past several months! At the same time, t
cheating on customer, don't want to make good on the promise to customer on the gift card amountTalk to customer service, keep lying to customers I made an order in November, in Neiman MarcusAt that time, the advertisement indicates that if I buy one Apparel and one shoes or handbag, I can get double amount of the original gift card, which called "together" promotionAnd when I finish my order, and my order qualify for $gift card, so I wait for the gift card, but later they just give me a $gift cardI called the customer service, they said my order doesn't qualify for the "together", and I told them I have kept the receipt and it says all my order qualify for the "together" promotion, so I ask them if they need me to send that receipt to them.They said they don't need that, and they will review my order and give me an e-mail conformation in 5-days, but I don't receive any e-mail conformation after thatI also keep the chat transcriptLater, I called again, and
Arbitrary hold on my online order for days without any informationUsed Neiman charge card and having it sent to cardholder address (me) Order number WNXXXXXXXXXX was placed on [redacted] The order has been on an arbitrary hold for over days with no informationI used my Neiman Marcus credit card, which was sold to me to expedite online orders because Neiman has my information already, but this has not been the caseUpon chatting with Portia on [redacted] to locate order, she informed me she would have a request sent to department to lift the holdBy [redacted] at approx 5:30pm, I called XXX-XXX-XXXX to get more informationThe rep connected me to her supervisor and I got the same story, that my order is still on holdI was advised to call back the following day to check back on the order
NM online advertised November TOGETHER double visa gift card promotion, spend $get $visa gift card backFailed to deliver the GC During last year's NM November online "Together" double gift card promotion, I bought shoe ($before tax) and scarf ($535) total $785, according NM sale promotion, I should get $visa GC back within weeksI didn't received $visa GC as NM promisedI contacted NM customer service, was told to wait one week and NM will correct the issue, then several more weeks passed, I called back a few times and no response the NM agent I talked to could be reached at XXX-XXX-XXXX, [redacted] reference number is XXXXXXXX
This company does not honor its online promosThey entice you to buy then will not give you what they offered This company does not honor its promotionsI did the gift card with purchase promo and was entitled to a $gift cardBasically, I never received itNo one contacted me to let me know anythingI first called two months after the initial orderThis was February, and they let me know they would be emailing the gift card to me again Fast forward to April, I have to make another callThey say they will email once again...nothing...I call again in May to attempt retrieving my gift card and no one seems to know why I didn't receive it but not they are telling me my gift card has expiredSo, the representative tells me they will send a check being that I no longer had the card I paid with for a $creditThis was suppose to take two weeks Instead, a few days later, I receive a $credit to my paypal account from Neiman MarcusNo buenoI call them in June and af
I should receive $gift card but only received $ I received an email promotion letter for a spending $for $gift card eventI made a purchased with every item shown as qualified for the promotionThe total before tax was $and I only received $They insist some brands were not included which I already knowI bought all the qualified items
Online purchase Free ship free return There appears to be a "flag" on my account There have been subtle indications but this became apparent when I attempted to make an online return to the store in lieu of mailOrder #LCXXXXXXXXXX two significantly reduced prices GVwatches; upon receipt the woman's watch was packed like trash and didn't work at all; the men's watch worked, was a gift, returned given poor quality of women's watch I went to the Rockville NM Last Call store to return these items; the Associate bought up my order and immediately made a call; they discussed me in front of me; I told the Associate why I was making the returns but she told the person on the phone that I changed my mindthen the watch wasn't keeping time...I showed the Associate that the watch wasn't working...I called Customer Service, they bottom lined me - you got your refund I asked him to make notes on this order I placed a subsequent Last Call order and had it shipped to the Rockville St
Online order was made, but wrong item was sent to me twice, after attempts with customer service, I still haven't received my purchase after days Date of Purchase: Nov Complaint Date: Dec Current Status: still not resolved Online Order Number: WNXXXXXXXXXX Payment Amount: usd $ Payment Method: Credit Card Summary: WORST CUSTOMER SERVICE I'VE EVER SEEN FOR MY WHOLE LIFE Details: - Online order WNXXXXXXXXXX was placed on Nov - Item "Diptyque L'ombre Dans L'eau Edp 2.5oz" with item code of "NMF17_C1LJA" was purchased - Wrong item "Diptyque Philosykos Eau de Parfum, oz/75ml" with code of "NMF17_C1LJ8" was sent to me on Dec 1st - Contacted customer service for the 1st (email, got responded after shockingly days) and 2nd time (online chat), and a replacement was sent to meHowever it was the wrong item NMF17_C1LJagain - Contacted customer service (online chat) for the 3rd timeI was noticed there might be a warehouse labeling issueAnd I was p
On February 15, 2017, I returned a pair of shoes I ordered to Neiman Marcus to their catalog returns center in Texas I returned an order to Neiman Marcus on February 15, I return a pair of shoes that I had ordered The Order Number is: WNXXXXXXXXXXXX The shoes were received by Neiman Marcus My FedEx Return Number is: XXXXXXXXXXXXXXXX Neiman Marcus never issued a refund to me, I have spent hours on the phone with them the last six months I get no where
Neiman Marcus Last Call Website advertising 35% off everythingDiscount taken after checkoutNot true Order number LCXXXXXXXXX Item number [redacted] Date ordered: 3/24/ Payment amount $ Paid through PayPal I called to find out why 35% was not taken off the item I orderedI was told that my item was drastically discounted already and that my item was excludedI told them there was nothing that said select itemsThey said that if I clicked on promo it shows that there are certain exclusionsThis is true, however I think this is advertising, especially since they have you go through checkout before getting the discountI think this is advertising and they should let you know upfront that select items are discountedIt should not read 35% off everythingOther sites will say select items and exclusionsThis does not
They just expired my $gift card, which is obviously contradict with the Law my account: [redacted] @gmail.com I have a $gift card, but when I wanted to use it, it is expired...however, according to the Law, gift card can not contain a expiration dateSo they just stolen my $ I tried to contact them three times, but nobody would like to help me
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteWow! I am speechless I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteDuring the double the giftcard promotion I picked items that qualified for the promotionNow they tell me those items were not qualified even though next to each it said "qualifies for double giftcard promotion"they are saying it was for different promotionI have been a shopper since I've known myselfThis information was misleading and they do not admit to it or apologizeOn contrary I was accused of taking advantage of NMShockedAfter I am done paying my balance, I will close the cc and would not recommend the customer service of NM to anyone
Corporation targeting, retaliation, bullying and profiling Good afternoon, In lieu of my conversation yesterday, I want to express the complete disgust and appallment I experienced within hearing my customer profile was being flagI would like to emphasize the matter that if discounting is not applicable then please do not send an email with that regard or advertisement as suchAs a consumer it is my appropriate right to ask if they are any discounts applicableIn addition I was advised that this was due to having being sent damaged merchandise year agoI have photos of these damages with proofIf having a "corporate flag" gives leadership an excuse to simply hang up on a consumer this is unacceptable At this point after purchasing with Neiman Marcus numerous times as a level card holder I am appalled that this has come to thisNot to mention a year ago I was sent damaged material however I am the one being ridiculed for it as opposed to the company - I have phot
I brought items online from Neiman Marcus on 1/21/But I did not received my package I did not sign itAnd Neiman Marcus reject to refund I brought items on 1/21/from Neiman Marcus online The Long champ Nylon Shoulder Tote (NMF16_V20TU),the color is navy and the price before tax is $The La Mer Lip Balm (NMF16_C3353),the price before tax is $ The total price is $ I received the email from Neiman Marcus ,it showed the package will deliver on 1/26/But I had classes that day and I knew the package need signatureSo I put a notice on my front door for FedEx delivery courierI wrote "There is no one at home today ,please leave the package at leasing office.Thanks." My class is finished by 2:pm on Tuesday 1/26/After the class ,I searched online with FedEx system ,it showed delivered am on Tuesday 1/26/The first thing I asked the leasing office when I back to home.But they told me there is no package for me from FedExSo I che
Gift card received in 2015, amount still valid in October 2016, and now shows zero. I haven't used it and I request an investigation. Gift card received in 2015, amount still valid in October 2016, and now shows zero. I haven't used it and I request an investigation. Customer service is unable to trace the gift card, but Corporate should be able. Gift card was sent directly to me, and I store it with other gift cards that are all fine. As the owner of the gift card, I request a copy of how, when and where it was used.
They did not ship my items when they were in stockNow they told me to wait because they are now out of stock I bought lipsticks on 4th of April.The name of the lipstick is ADD GEL LACQUERThe color is Poisonous 620.I bought six of them.The total price is $210.When I placed my order, it showed that they were in stockBut they did not ship my items and now they were out of stockI told my friend to buy the lipstick after I boughtThe question is that my friend has already got the lipsticks but I did notI contacted them today and they did not answer my question why my friend's lipsticks had shipped but not mineThe same situation happened twice beforeThe items I bought were in stocked and then when I placed order, they did not ship my item and the items were out of stockThen they told me to wait and they would ship to me when they were in stock.I waited and then they canceled my orderThis time, they still tell me to wait but I am not satisfied with this solutionThe wa
I received a used bag with obvious wear and tear! When I received my last two bags that were subsequently returned, the packer placed a sticker on the box that indicated it was packed with pride and care However, this time there was no sticker on the boxAdditionally, certain brass pieces of the bag that should've been covered in plastic and foam were notEven the inside of the bag looks dingy There were several pieces that should've been covered for protectionThe bag had no plastic on it whatsoever, but was placed in a dust bag Even after the discount of 15% was applied, I still paid $2,of my own money! However, that discount was issued aside from the bag being used by another customer then returned and sold to me I've sent correspondence to Michelle [redacted] who initially placed this order and asked her to forward it to someone else in Corporate who could help On Thursday, I received a call from someone named [redacted] from executive services onlin
I purchased a pair of Chanel shoes (over text) on December 7th, 2017, through sales associate, Kayla, at Bergdorf Goodman (New York, New York)I requested the item be shipped to me at the Ritz Carlton in Palm Springs between the 14th-17th- which was the duration of my stayThey shipment did not arrive until December 18thBeing that FedEx ships with next day delivery, I was surprised to see the package went standard delivery- which ultimately caused the delayI reached out to Kayla via text on December 17th stating the shoes did not make the requested delivery period and that I would like a refundKayla offered to ship the shoes to another addess but I no longer had a need for themShe suggested I have them shipped to me in Canada and then I can ship them back for a refund, which is an outrageous cost of my time and moneyOn Tuesday, January 2nd I had not heard anything from Kayla and the original FedEx tracking number stated the shoes were still in Palm SpringsShe replied January 3rd with "Hello, it might be delayed because the holidays but I will look into it"On January 8th I hadn't heard back from Kayla so I made my first call to the storeNote, each call is an international long distance call at a cost to me as there is no toll free number when dealing with store ordersThe customer service agent was incredibly rude in his verbiage and tone After a minute long conversation (at $a minute) I was given a FedEx tracking number and was told FedEx would pick up the item on the next business day, January 9thLow and behold the tracking number did not generate so I called back and the associate I spoke with next told me my order number didn't exist and had no interest in helping me further (minute long call)I hung up, called back and spoke with an associate who didn't haven't access to her FedEx login so she transferred me over to another agent for a total of minutes phone timeThis associate gave me a tracking number but it was actually the original tracking number from the shipment from Bergdorfs to the Ritz CarltonI found this out today, January 10th as I wanted to ensure the shoes were picked upBeing that I have lost all faith in any agent at your New York location, I found a toll free number to which the associate redirected me back to the New York storeI told her I didn't want to be transferred for the above reasons and she put me on hold to reach out herself- the line was disconnectedI then called your New York store and was told that no one currently has access to FedEx so I couldn't be helped, that took another minutesI asked for a customer service phone number or e-mail and she told me "this is it" and that "they don't give out e-mail addresses"I asked to speak with a manager and stayed on the line and was ultimately disconnected as there was no voicemailAt this point, I could careless if the shoes ever make it back to the store I just want a refundThe service displayed was shameful and far from luxuryYour associates have zero grace and lack any common senseI will not shop with Bergdorfs ever again