I have a gift card expiredI did not use it and Neiman Marcus refuses to reactivate it.it is unfair so that NM can make money by denying gift cards I attended the gift card event in July and received a $promotion gift card in Sep The gift card expired on Nov11, I did not use it before I realized the expirationHowever Neiman Marcus refuses to reactivate the gift card, which is really unfairSo that this company can make money by denying gift cards Actually this is not the first time I've been through tough cases with Neiman MarcusOne time they did not plan to send the promotion gift card until I sent requestsAnother time a regular gift card expired (I could not believe they even set expiration date for regular gift cards) and it took me more than calls to contact the customer service to reactivate it Absolutely disappointed The original order number is: # WNXXXXXXXXXX, purchase on 07/14/ The gift card was issued on 09/11/
I placed an order on October 20, and had the order cancelled by the company on October 24, I placed an order through neimanmarcus.com on October 20, for an Yves Saint Laurent small crossbody bagThe order (WNXXXXXXXXXX) went through without a problem, my credit card was charged, I received an email confirmation, and my estimated date of delivery was noted as October 26, I spoke with a Neiman Marcus representative over the phone on October 22, 2016, and she informed me the item would be shipping to me from the FtLauderdale store with a now delayed estimated delivery date of October 31, given the far location of the itemShe said a tracking number would be emailed to me shortlyOn October 24, I received a cancellation email from Neiman Marcus stating my item was "too popular" and that they would not be able to fulfill my order
I received a pair of new Gucci shoes with only one shoe in the boxNM refuses to replace or provide mate to the shoe due to timing of the matter I am extremely dissatisfied with the level of customer service I've received from Neiman Marcus in resolving a matterI purchased a $Gucci shoe on July 2, 2018, order #WNXXXXXXXXXXXWhen it got delivered, I put the box in my closet until I was ready to wear them as I do with all my other ordersI buy plenty of high end items to know my size so there was no need to try them onOn Saturday, October 20, 2018, I took them out to wear them just to find out that there was one shoe in the box!! There was plenty of tissue on one side of the box for it to APPEAR full but it wasn'tI immediately contacted Neiman Marcus thinking this will be no big deal, its their mistakeGee was I wrong! I talked to one rep and two managers, none of who cared or attempted to resolve the issue! They just continued to say its been too long, and eventually sai
Gift card fraud-never send it out, have to call to get it, but it is already expired I purchased a coat and a pair of shoes on Neiman's website last September when there was a promotion going onI should receive a 600$ gift card, but after waited for months, I still didn't receive anything from themI called them for more than times on this issue, and every time they just tell me to wait for it in emailYesterday, I called again to ask for it, and the person gave me the gift card codeHowever, when I use it, it said expired on their websiteI have to call their customer service once againThe representative just said because I didn't use it, so it is expiredWTFhow can I use something that I never received? And the representative was very rude and saying,she can put in a request to ask another department, if they can or cannot issue me a new oneif they can't, that's the best thing she can doWhat a terrible customer service and marketing department? if you don't want
To Whom It May Concern, Hi I am writing to you as I have been a long time client of Neiman MarcusI always have had an excellent service all these years except today One of the purchases I made on January 14, was an Aubergine cashmere that was on saleLuckily I was attended by the sweetest manager in Palo Alto , (apologize forgot her name) and she told me if I received an email for extra 20% off on items and unfortunately that time when I was shopping I have serviced my cell phone at Apple store which was located beside NM Palo Alto storeSo despite not having checked my cell phone she decided to give me 20% off which I was so happy about! So I asked if she could checked for the same cashmere cardigan in XL( planning to give it as a present for my sister) and she did if not she said she could order it and give it to me at the same price ! And I agreed! I truly understand that she needs to attend to other things , so she passed on ordering the XL cashmere to another person named Para Maboudi She seemed friendly and told me she ordered the item and apologized that she forgot to give me the extra 20% off Told me that once I received the item , I need to go back to the store and she will gladly give the extra 20% offSo I said agreed and went home I haven't received the package and it was already end of January ! And so my NM statement bill came and so the charge for the cardigan I did not receive So I called her again and told her I did not receive the cardigan orderedShe quickly ordered the item and credited me for the previous charge for the cardigan I never gotAnd just do a new charge for the newly ordered cardigan I did receive the cardigan the following week and said thank you but I told her I am charged with no extra % off on this item as we previously discussed We were exchanging e mails and she replied that whatever price I got that is the same price she will charge! Of course I have to refresh her memory of how it was I started this order and promising the extra 20% off and even asking me to show a receipt for my previous purchase in Size M!!! Which by the way I did even before she asked me to give a copy!! So much ordeal just to give a 20% of! It is not much but it is how it was dealt and all the time needed just to prove to her what our agreement was!!!! Thank you for understanding and hope this will not happen to other loyal clients like me!!!
Order WNXXXXXXXXXXX was returned n 10/26, the incorrect pair of sunglasses was sent, correct designer but wrong style Order WNXXXXXXXXXXX was returned on 10/26, as incorrect pair of sunglasses was sent to me, correct designer but wrong styleIt appears to be an error on end of manufacturer, wrong style item placed in boxNeiman Marcus provided prepaid tracking label sent via USPS parcel return service on Friday, 10/I emailed a Michelle [redacted] requested a refund ahead of receipt of item due to situation, she referred me to a Catherine which a voicemail was left forI have not heard back as of yetI request again a refund ahead of return as again, I received incorrect item
Return not accepted I'm allergic to one of the products sold on Neiman Marcus, Sunday Riley Modern Skincare Tidal Brightening Enzyme Water CreamOrder WNXXXXXXXXXXXBut when I contacted customer service over the phone about the return, I was told that they don't accept the return of beauty productsThen I checked their return policy on their websiteThere's no such statement that return of beauty products are not acceptedAlso other large brand retailers accept this type of returnsCustomers are not supposed to take the loss of the product harmful to them
Neiman Marcus Last call use discounts to attract consumers and cancel the orders later with no reason and no notice On March 20, the online shopping platform, Neiman Marcus Last Call, offers a discount on the Ferragamo Vara Pumps, which used to be $550, now approximately $In addition, the website had an event that customers can randomly opened a red packet shown on its website to get an additional 50%, 40%, or 30% offI got the 40% off offer, which made the shoe $I then purchased pairs of shoes and pay and place the orders successfullyThe order summary was received from last callHowever, when I check the order status on the website this morning, I found that the order had been cancelled, and the company did not even notice me either via mail or phone callAfter talking to several other friends, I found out that I am not the only one got deceivedOther people who bought the products under the discounts they advertised also got their orders cancelledMoreover, the cu
The item sent by NM was not new and damaged Omission of international return details, methods and process on their website Order Date: August 13, Order Number: WN Purchase Method: Online Item: Grey Ant Megalast Geometric Aviator Sunglasses Silver/Gold Model No.: 0802A Payment Amount: HKD 3, Payment Method: Credit Card The sunglasses I received was not new and damaged - it has dirt and scratches on the lens, and the temples were really looseSo I contacted the reps through online chat to obtain more information on international return as NM does not disclose such details on their websiteThe reps said a Return Authorization has been sent to my emails and when I checked this authorization it is actually a completed DHL airway bill and a breakdown that the return shipping cost (HKD298.59)has been deducted from my credits without my authorization Firstly they did not provide a channel for consumer to state why the item is being retu
cancelled the order without proper notification and system fauld Neiman Marcus last call had sales promotion monday, 20, They had one of their product on sale and customers were able to combine another coupon code to this marked down productCustomers paid with Paypal, and received the email with sales summaryHowever, customer contacted the sales representative, being told that there was not enough inventory, in that case, Neiman Marcus lastcall.com had cancelled the order automatically, without inform customers
I made an order through websiteI never received a shipping emailWhen I called in I was told my order had been canceled without legitimate reason On February 16, 2016, I placed an order for the Canada Goose Trillium ParkaA After completing my order online, I received a routine confirmation email with an expected date of deliveryOn 2/17, I contacted customer service to verify that the order was processed only once as the email had listed the same order twice and I wanted to ensure it was not charged doubleOn 2/18, I reached out again since I had not yet received an email pertaining to when the item would be shippedDuring that call I was assured it would be shipped soonThe next day, 2/19, when I still had not received a shipping email I called againOn this particular day I spoke to four different representatives with two being supervisors at my behest, due to the trajectory my order had taken On the first call that day, I asked the status of my order in which the rep
I ordered one Waterford Glass Pitcher from Neiman Marcus Online as a wedding gift (it was on a registry) I have been charged for I placed an order on 4/1/for ONE Waterford Pitcher I received the following emails: Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (7:57pm) (Confirmation of Order) Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:10pm) (Confirmation of Order) Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:01pm) (Notice that Order was Back Ordered) Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:pm) (Notice that Order was Back Ordered) I NEVER received an order confirmation for Order XXXXXXXX as you can see by the chain of emails above Instead, I received emails confirming the same order and emails regarding the item being backordered (I didn't pay much attention to the order numbers as the order numbers in the confirmation are the same- for all I know, t
Qualified for their online MAYGC event, but not receiving the virtual gift card My order number is WNXXXXXXXXXXX and the order was placed on May 6, in participating of their MAYGC event where customers spent $and would receive $virtual gift card within weeks of the order dateMy order total was $before taxes and under each item I ordered showed "Qualifies for 'MAYGC'" (I have a screenshot of the qualified items)During the first week of July, they sent out the virtual gift cards to their customers, but I didn't receive itSo I called them three times (respectively On July 7, & 17) and was told to waitI have waited too long for my $gift card that should have been automatically issued to me two weeks ago
Ordered items on 14thNo delivery despite overnight serviceNew delivery 20th Order Numbers: WNXXXXXXXXXXX WNXXXXXXXXXXX I ordered these two items with SLovernight shipping on the 14th of this month & still haven't received either item at my office in [redacted] I'm leaving for a trip to my home in [redacted] on the 19th and need to have them for an event on the 20thAs of tonight, after making a call to your customer service line, they said they'd re-route them to my address in [redacted] for the event for delivery on the 20thIs this happening? Every time I call in they provide me a new excuse vendor issues, inventory issues, shipping issues, verification issues, etcConfusing to me as my family has supported NM since the tiny brown cards were aroundI don't get it and have *absolutely [redacted] no issue moving our collective 500K+ orders to the Yoox Net-a-Porter group who ship out on time every single time and give me a real point of contact I NEED BOTH ITEMS SHIPPE
advertisement After placing the order I called the representative and she confirmed that it will be shipped on the 31stTwo days later it got cancelled with no explanation or notificationI have to go to their website to Check the order status to find out it was cancelledWhen I try to resolve the issue with the supervisor she told me that's how their business works
I called 10/25/in regards to why my points balance is considering I made a few purchases that I know should be more then points I contacted NM today to ask about a late fee and my point balance being I spoke to a lady by the name of Caseywho I thought was very rudeI don't understand how you guys can take my points and start me off in the negative if I never used these pointsOne of the ways you market this card is to earn points and you don't credit my account as it should be I have a problem with that2nd if all I don't expect to get attitude when asking questions because I never get attitude when I'm spending my moneyNM is suppose to be a upscale store I feel like the customer service I received today was no where near that and my expectations were not met
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card The order number is WNXXXXXXXXXXXAfter knowing that my order was cancelled, I called several times of Neiman Marcus' customer servicesThey keep saying they would mail me an $check, but they never did I called today, they told me the refund check was still not mailed out! It's almost one and half months!
I purchased a pair of Christian Louboutin for my Fiancee Anniversary, we went and her heel completely broke after one night I original purchased the shoes as a anniversary gift for my Fiancee, Since these are very expensive shoes she did not wear until our anniversaryWe had an amazing dinner planned out with Dinner and a night out dancingUnfortunately sometimes things do go as plan My fiancee was complaining about the comparability of the shoe not a problem new shoes tend to need to be broken in So we continue with our night once we got to the dance club we dance for a couple of hours and that when the heel broke off This made me look completely bad & Cheap, being that these are real Christian Louboutin how could they break with after one night with them on > I explain to her that these must be a defect and we will return them for exchange cause she truly loved the shoes I called to the CS number on line and was transfer to a very friendly rep name (Tamika) , she escal
I made an order online at Neiman Marcus on and I got gift card by promotionThen I received the gift card and used on order But this order was cancelled by Neiman Marcus including gfit cardThen I contact to Neiman Marcus customer services to request to give me the gift card againthen I received the card by eamil on but when I used it I find the new gift card is So I reflect this problem immediately and first time the customer service told me it already send to me and tlod me will sent to me again by email but I wait one month I cannot receive it .Then I contact to them again and again they always told me they will nota to Executive department to check and then no result to me .Two months gone I asked again today they told me the requesd to reload gift card to me on 2017-06-but it still not completeI have no patience to wait because I wait for fouer months and I distrust them because everytime I ask the reply Product_Or_Service: LUN
The shipment of my order has been delayed six times and they keep lying to me about the arrival date I ordered a bunch of products on Bergdorf Goodman official website on 09-I didn't get any updates on my order by 09-so I made the first live chat with them and got a estimated delivery date which is 09-After that, I live chatted times and called times to check the status of my orderEach time they gave me a new estimated delivery/arrival date, which turned out to be a lie soonThat is to say, my order is delayed times, starting from 09-to 09-27, then 09-30, 10-04, 10-06, 10-and now it is 10- At the same time, friends of mine, who ordered on BG at the same day as me, have got their order shipped to weeks agoNot to mention there's a friend of mine made her order days after me and received her package week after that I don't know why it is so hard for them to get my order shippedAs far as I know, there is only one backordered item in my o
I have a gift card expiredI did not use it and Neiman Marcus refuses to reactivate it.it is unfair so that NM can make money by denying gift cards I attended the gift card event in July and received a $promotion gift card in Sep The gift card expired on Nov11, I did not use it before I realized the expirationHowever Neiman Marcus refuses to reactivate the gift card, which is really unfairSo that this company can make money by denying gift cards Actually this is not the first time I've been through tough cases with Neiman MarcusOne time they did not plan to send the promotion gift card until I sent requestsAnother time a regular gift card expired (I could not believe they even set expiration date for regular gift cards) and it took me more than calls to contact the customer service to reactivate it Absolutely disappointed The original order number is: # WNXXXXXXXXXX, purchase on 07/14/ The gift card was issued on 09/11/
I placed an order on October 20, and had the order cancelled by the company on October 24, I placed an order through neimanmarcus.com on October 20, for an Yves Saint Laurent small crossbody bagThe order (WNXXXXXXXXXX) went through without a problem, my credit card was charged, I received an email confirmation, and my estimated date of delivery was noted as October 26, I spoke with a Neiman Marcus representative over the phone on October 22, 2016, and she informed me the item would be shipping to me from the FtLauderdale store with a now delayed estimated delivery date of October 31, given the far location of the itemShe said a tracking number would be emailed to me shortlyOn October 24, I received a cancellation email from Neiman Marcus stating my item was "too popular" and that they would not be able to fulfill my order
I received a pair of new Gucci shoes with only one shoe in the boxNM refuses to replace or provide mate to the shoe due to timing of the matter I am extremely dissatisfied with the level of customer service I've received from Neiman Marcus in resolving a matterI purchased a $Gucci shoe on July 2, 2018, order #WNXXXXXXXXXXXWhen it got delivered, I put the box in my closet until I was ready to wear them as I do with all my other ordersI buy plenty of high end items to know my size so there was no need to try them onOn Saturday, October 20, 2018, I took them out to wear them just to find out that there was one shoe in the box!! There was plenty of tissue on one side of the box for it to APPEAR full but it wasn'tI immediately contacted Neiman Marcus thinking this will be no big deal, its their mistakeGee was I wrong! I talked to one rep and two managers, none of who cared or attempted to resolve the issue! They just continued to say its been too long, and eventually sai
Gift card fraud-never send it out, have to call to get it, but it is already expired I purchased a coat and a pair of shoes on Neiman's website last September when there was a promotion going onI should receive a 600$ gift card, but after waited for months, I still didn't receive anything from themI called them for more than times on this issue, and every time they just tell me to wait for it in emailYesterday, I called again to ask for it, and the person gave me the gift card codeHowever, when I use it, it said expired on their websiteI have to call their customer service once againThe representative just said because I didn't use it, so it is expiredWTFhow can I use something that I never received? And the representative was very rude and saying,she can put in a request to ask another department, if they can or cannot issue me a new oneif they can't, that's the best thing she can doWhat a terrible customer service and marketing department? if you don't want
To Whom It May Concern, Hi I am writing to you as I have been a long time client of Neiman MarcusI always have had an excellent service all these years except today One of the purchases I made on January 14, was an Aubergine cashmere that was on saleLuckily I was attended by the sweetest manager in Palo Alto , (apologize forgot her name) and she told me if I received an email for extra 20% off on items and unfortunately that time when I was shopping I have serviced my cell phone at Apple store which was located beside NM Palo Alto storeSo despite not having checked my cell phone she decided to give me 20% off which I was so happy about! So I asked if she could checked for the same cashmere cardigan in XL( planning to give it as a present for my sister) and she did if not she said she could order it and give it to me at the same price ! And I agreed! I truly understand that she needs to attend to other things , so she passed on ordering the XL cashmere to another person named Para Maboudi She seemed friendly and told me she ordered the item and apologized that she forgot to give me the extra 20% off Told me that once I received the item , I need to go back to the store and she will gladly give the extra 20% offSo I said agreed and went home I haven't received the package and it was already end of January ! And so my NM statement bill came and so the charge for the cardigan I did not receive So I called her again and told her I did not receive the cardigan orderedShe quickly ordered the item and credited me for the previous charge for the cardigan I never gotAnd just do a new charge for the newly ordered cardigan I did receive the cardigan the following week and said thank you but I told her I am charged with no extra % off on this item as we previously discussed We were exchanging e mails and she replied that whatever price I got that is the same price she will charge! Of course I have to refresh her memory of how it was I started this order and promising the extra 20% off and even asking me to show a receipt for my previous purchase in Size M!!! Which by the way I did even before she asked me to give a copy!! So much ordeal just to give a 20% of
! It is not much but it is how it was dealt and all the time needed just to prove to her what our agreement was!!!! Thank you for understanding and hope this will not happen to other loyal clients like me!!!
Order WNXXXXXXXXXXX was returned n 10/26, the incorrect pair of sunglasses was sent, correct designer but wrong style Order WNXXXXXXXXXXX was returned on 10/26, as incorrect pair of sunglasses was sent to me, correct designer but wrong styleIt appears to be an error on end of manufacturer, wrong style item placed in boxNeiman Marcus provided prepaid tracking label sent via USPS parcel return service on Friday, 10/I emailed a Michelle [redacted] requested a refund ahead of receipt of item due to situation, she referred me to a Catherine which a voicemail was left forI have not heard back as of yetI request again a refund ahead of return as again, I received incorrect item
Return not accepted I'm allergic to one of the products sold on Neiman Marcus, Sunday Riley Modern Skincare Tidal Brightening Enzyme Water CreamOrder WNXXXXXXXXXXXBut when I contacted customer service over the phone about the return, I was told that they don't accept the return of beauty productsThen I checked their return policy on their websiteThere's no such statement that return of beauty products are not acceptedAlso other large brand retailers accept this type of returnsCustomers are not supposed to take the loss of the product harmful to them
Neiman Marcus Last call use discounts to attract consumers and cancel the orders later with no reason and no notice On March 20, the online shopping platform, Neiman Marcus Last Call, offers a discount on the Ferragamo Vara Pumps, which used to be $550, now approximately $In addition, the website had an event that customers can randomly opened a red packet shown on its website to get an additional 50%, 40%, or 30% offI got the 40% off offer, which made the shoe $I then purchased pairs of shoes and pay and place the orders successfullyThe order summary was received from last callHowever, when I check the order status on the website this morning, I found that the order had been cancelled, and the company did not even notice me either via mail or phone callAfter talking to several other friends, I found out that I am not the only one got deceivedOther people who bought the products under the discounts they advertised also got their orders cancelledMoreover, the cu
The item sent by NM was not new and damaged Omission of international return details, methods and process on their website Order Date: August 13, Order Number: WN Purchase Method: Online Item: Grey Ant Megalast Geometric Aviator Sunglasses Silver/Gold Model No.: 0802A Payment Amount: HKD 3, Payment Method: Credit Card The sunglasses I received was not new and damaged - it has dirt and scratches on the lens, and the temples were really looseSo I contacted the reps through online chat to obtain more information on international return as NM does not disclose such details on their websiteThe reps said a Return Authorization has been sent to my emails and when I checked this authorization it is actually a completed DHL airway bill and a breakdown that the return shipping cost (HKD298.59)has been deducted from my credits without my authorization Firstly they did not provide a channel for consumer to state why the item is being retu
cancelled the order without proper notification and system fauld Neiman Marcus last call had sales promotion monday, 20, They had one of their product on sale and customers were able to combine another coupon code to this marked down productCustomers paid with Paypal, and received the email with sales summaryHowever, customer contacted the sales representative, being told that there was not enough inventory, in that case, Neiman Marcus lastcall.com had cancelled the order automatically, without inform customers
I made an order through websiteI never received a shipping emailWhen I called in I was told my order had been canceled without legitimate reason On February 16, 2016, I placed an order for the Canada Goose Trillium ParkaA After completing my order online, I received a routine confirmation email with an expected date of deliveryOn 2/17, I contacted customer service to verify that the order was processed only once as the email had listed the same order twice and I wanted to ensure it was not charged doubleOn 2/18, I reached out again since I had not yet received an email pertaining to when the item would be shippedDuring that call I was assured it would be shipped soonThe next day, 2/19, when I still had not received a shipping email I called againOn this particular day I spoke to four different representatives with two being supervisors at my behest, due to the trajectory my order had taken On the first call that day, I asked the status of my order in which the rep
I ordered one Waterford Glass Pitcher from Neiman Marcus Online as a wedding gift (it was on a registry) I have been charged for I placed an order on 4/1/for ONE Waterford Pitcher I received the following emails: Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (7:57pm) (Confirmation of Order) Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:10pm) (Confirmation of Order) Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:01pm) (Notice that Order was Back Ordered) Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:pm) (Notice that Order was Back Ordered) I NEVER received an order confirmation for Order XXXXXXXX as you can see by the chain of emails above Instead, I received emails confirming the same order and emails regarding the item being backordered (I didn't pay much attention to the order numbers as the order numbers in the confirmation are the same- for all I know, t
Qualified for their online MAYGC event, but not receiving the virtual gift card My order number is WNXXXXXXXXXXX and the order was placed on May 6, in participating of their MAYGC event where customers spent $and would receive $virtual gift card within weeks of the order dateMy order total was $before taxes and under each item I ordered showed "Qualifies for 'MAYGC'" (I have a screenshot of the qualified items)During the first week of July, they sent out the virtual gift cards to their customers, but I didn't receive itSo I called them three times (respectively On July 7, & 17) and was told to waitI have waited too long for my $gift card that should have been automatically issued to me two weeks ago
Ordered items on 14thNo delivery despite overnight serviceNew delivery 20th Order Numbers: WNXXXXXXXXXXX WNXXXXXXXXXXX I ordered these two items with SLovernight shipping on the 14th of this month & still haven't received either item at my office in [redacted] I'm leaving for a trip to my home in [redacted] on the 19th and need to have them for an event on the 20thAs of tonight, after making a call to your customer service line, they said they'd re-route them to my address in [redacted] for the event for delivery on the 20thIs this happening? Every time I call in they provide me a new excuse vendor issues, inventory issues, shipping issues, verification issues, etcConfusing to me as my family has supported NM since the tiny brown cards were aroundI don't get it and have *absolutely [redacted] no issue moving our collective 500K+ orders to the Yoox Net-a-Porter group who ship out on time every single time and give me a real point of contact I NEED BOTH ITEMS SHIPPE
advertisement After placing the order I called the representative and she confirmed that it will be shipped on the 31stTwo days later it got cancelled with no explanation or notificationI have to go to their website to Check the order status to find out it was cancelledWhen I try to resolve the issue with the supervisor she told me that's how their business works
I called 10/25/in regards to why my points balance is considering I made a few purchases that I know should be more then points I contacted NM today to ask about a late fee and my point balance being I spoke to a lady by the name of Caseywho I thought was very rudeI don't understand how you guys can take my points and start me off in the negative if I never used these pointsOne of the ways you market this card is to earn points and you don't credit my account as it should be I have a problem with that2nd if all I don't expect to get attitude when asking questions because I never get attitude when I'm spending my moneyNM is suppose to be a upscale store I feel like the customer service I received today was no where near that and my expectations were not met
I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card I placed an online order on Neiman Marcus on 12/20/and used $Neiman Marcus gift cardThey cancelled my order without refund me the gift card The order number is WNXXXXXXXXXXXAfter knowing that my order was cancelled, I called several times of Neiman Marcus' customer servicesThey keep saying they would mail me an $check, but they never did I called today, they told me the refund check was still not mailed out! It's almost one and half months!
I purchased a pair of Christian Louboutin for my Fiancee Anniversary, we went and her heel completely broke after one night I original purchased the shoes as a anniversary gift for my Fiancee, Since these are very expensive shoes she did not wear until our anniversaryWe had an amazing dinner planned out with Dinner and a night out dancingUnfortunately sometimes things do go as plan My fiancee was complaining about the comparability of the shoe not a problem new shoes tend to need to be broken in So we continue with our night once we got to the dance club we dance for a couple of hours and that when the heel broke off This made me look completely bad & Cheap, being that these are real Christian Louboutin how could they break with after one night with them on > I explain to her that these must be a defect and we will return them for exchange cause she truly loved the shoes I called to the CS number on line and was transfer to a very friendly rep name (Tamika) , she escal
I made an order online at Neiman Marcus on and I got gift card by promotionThen I received the gift card and used on order But this order was cancelled by Neiman Marcus including gfit cardThen I contact to Neiman Marcus customer services to request to give me the gift card againthen I received the card by eamil on but when I used it I find the new gift card is So I reflect this problem immediately and first time the customer service told me it already send to me and tlod me will sent to me again by email but I wait one month I cannot receive it .Then I contact to them again and again they always told me they will nota to Executive department to check and then no result to me .Two months gone I asked again today they told me the requesd to reload gift card to me on 2017-06-but it still not completeI have no patience to wait because I wait for fouer months and I distrust them because everytime I ask the reply Product_Or_Service: LUN
The shipment of my order has been delayed six times and they keep lying to me about the arrival date I ordered a bunch of products on Bergdorf Goodman official website on 09-I didn't get any updates on my order by 09-so I made the first live chat with them and got a estimated delivery date which is 09-After that, I live chatted times and called times to check the status of my orderEach time they gave me a new estimated delivery/arrival date, which turned out to be a lie soonThat is to say, my order is delayed times, starting from 09-to 09-27, then 09-30, 10-04, 10-06, 10-and now it is 10- At the same time, friends of mine, who ordered on BG at the same day as me, have got their order shipped to weeks agoNot to mention there's a friend of mine made her order days after me and received her package week after that I don't know why it is so hard for them to get my order shippedAs far as I know, there is only one backordered item in my o