This isn't about Neiman Marcus, it's about Bergdorf GoodmanI ordered some items online and they shipped it out, but the Fedex was damaged the box on the way so they sent it back that means I didn't received the packageThen Bergdorf Goodman didn't sent me another package and they just do return on my order, which I never received and "return", but they didn't refund me the entire order but still charge me some of the items that never arrived and cannot received foreverSo, this is a simple problem, I didn't receive any item of my order, so I need the whole refund but not a part of my refundHowever I called their customer service, and the assistant didn't refund me but charge me again which is her mistakeThen I write email to them, and they just want me return the item which I never received itAt last I tried to live chat online with the assistant, she just wanted me to wait and wait and wait, and she just disappearedThat is the most horrible customer service in the department stores
Deceptive Advertising NM Last Call website advertised "35% of ENTIRE SITE" however Last Call would not honor sale Neiman Marcus Last Call sent an e-mail advert this afternoon indicating their "Entire Site" is 35% off however when I attempted to make a purchase the additional 35% off did not populate in my cartI called NM Last Call's toll-free customer service number (XXX-XXX-XXXX) to have the 35% off manually appliedI was informed by a manager that exclusions applyI explained to [redacted] (call center manager) that the advertisement in the e-mail addressed to me and what is advertised on NM Last Call's website does not state that there are exclusionsIt clearly says " Entire Site." When [redacted] declined to honor the 35% off I did not continue with the purchase
I have requested online times to be unsubscribed from emails I have contacted no less than of their associates in charge of unsubscribing me from emails, yet I still get emails
I made a purchase online using my credit cardThe jeans didn't fit so I tried to exchange for a smaller size and I was told I had to wait until Mon I made a purchase online using my Neiman Marcus charge cardThe jeans were too big so I returned a few days later to exchange the for a smaller size (I live minutes away)When I returned, I was told, because I purchased the jeans online I would have to return them for a gift card and then purchase the smaller size jeans with the gift cardSo I proceeded to the customer service desk with the sales associate (she was really nice), the lady at the desk called someone on the phone for a "chargeback" or "gift card"She was told by the person on the other end it was impossible to do either, because they were in the middle of inventoryI asked to speaker to a manager(he was really nice as well), he called and got the same answer, "NO"My only option was to buy the other jeans, which I needed for the next dayI really needed the jeans
I place orders on Bergdorf [redacted] 3 weeks ago. They are not shipped yet!!! I placed orders on Bergdorf [redacted] on 9/14(WBXXXXXXXXXX) and 9/18(WBXXXXXXXXXX). BG has the only store in New YorK city. So I have to place orders online when they starts the Beauty Event. I had good shopping experience before at Bergdorf Goodman.com before. BUT I am so disappointed this time. I've been waiting for 3 weeks and they are still in process. I tried to call the customer service for alt least 4 times and was told all the same answer, you orders were under review...what kind of orders need to be reviewed for 3 weeks? It is unbelievable and unacceptable!!! I spent couple thousand dollars on those orders. Some are as gifs for my friends and also my cousins' birthdays. I just wanted to get prepared early. But now, because of the endless delays, I have to find the alternative gifts for them which will cost me more!!!!
advertising on the delivery option and customer representative keep giving out infomration I placed an order of wallets on 03/07/16, the reason I bought from Neiman Marcus is because they offer a same day delivery option and this gift is for my husband's birthday and anniversary The online shows cut off time for same day delivery is CST and there is a small words shows local time so I chat wiht online representative just to make sure and I was told it is based on local time So I placed the order at 11am on 3/7/and nothing happened so I waited and waited until almost 5pm and I chat online again Then I was told that I order after the cut off time so it will be deliver the next day which will be on 3/ So I was a little upset but it was fine since today is our big day to celebrate and today I waited until 3pm, nobody called at all so I chat online again the representative told me your estimated arrival will be 3/via Fedex I said why was that and he can't a
My order got canceled without any explanation and notice I made the purchase on March The following information are from the website, that I found on March by myself Date XXXX- Order # LCXXXXXXXXXX $ Product: VARA LOW BOW PUMP LCF17_S1Q1B 35H5H Cancelled x $ I paid $with my US debit card
Order WNXXXXXXXXXXX is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow through Order WNXXXXXXXXXXX placed on or around 8/is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow throughThe live chat rep, Roberto A, stated he started an investigation but again, a prior phone rep said she did as well but did notThis order was shipped via Fedex, as I stated to phone rep prior and to the live chat rep, Roberto [redacted] this is not the first time Ive experienced issues with Fedex, prior packages from other shippers have been mis-delivered/lostMy suspicion is there is a street next to mine called Dow st which has a very similar looking house/building and I believe packages are left there by mistakeI wouldnt file such a complaint but as stated prior, this was supposedly reported
Beyond incompetentSecond rate deprtment store with shamefully poor serviceEven top management can not seem to handle simple instructions to make sure that items can be deliveredOne order had to be sent directly back from the Fed ex station without ever being delivered, and it appears that two more will be sent back as well because I will not waste one more minute of my time on a store that just cant deliverFed ex has been absolutely clear about neiman marcus's role, and the instructions being sent to them directly from neiman marcusFor example...I've told three representatives that I am unable to get to the drop center, and they instructed fed ex to leave the package at the drop centerDoes that make sense? I have spoken with multiple representatives, a supervisor named [redacted] gordon, and a corporate representative named [redacted] lindsey...and Fed ex still has not even attempted to deliver this package to my home, not even a first attempt If you own stock, drop it...this company is a massive failure (over $in purchases being sent back due to failed delivery) If you plan on making a purchase...don't waste your time (over complaints with the Revdex.com and many customers are complaining on their facebook page as well)Saks fifth avenue and Bloomingdales are far superior
Neiman marcus digital gift card was stolen and used by someone elseThey cannot provide the information of stolen purchase and I need my refund ASAP! I made a purchase of two $digital neiman marcus gift cards at 9/25/The order number is WNXXXXXXXXXXX and the gift cards were delivered to my email( [redacted] @gmail.com) at 9/26/However, when I tried to used the card at 10/30/around 4pm, I found the balance of one $digital gift card was $0!! Later I called the customer service of neiman marcus, they told me the card was used by someone else at 10/29/and they cannot tell me the details about the stolen purchaseThey said there will be a investigation and they will contact me laterI trusted them and chose to wait their responseHOWEVER! JUST AFTER A FEW HOURS! Around 11:30pm at 10/30/I found the other $digital gift card was stolen as well!! The balance is 0!! I cannot believe what happened! I need my refund as soon as possible and I will never purch
Company in writing confirms orders for luxury items, which it then cancels several days later with the bogus claim items are defective On May 25, 2017, I placed an order for a Lela Rose dress @ $1,295.00, which was confirmed via email, only to have the sale cancelled on May On May 30, 2017, I placed another order for the same dress in two other sizes, which was not only confirmed via email but was confirmed in a telephone call to a supervisor who assured me the items were available & due to ship from their Texas storeHowever, on May 31, one size was cancelled & on June 1, the other size was cancelledThis is at least the 5th time this business has done this to me in the past year with the preposterous excuse given every time that item was damagedWhen the truth obviously is that the business has a defective web program that allows more than one customer to order the same item at the same time and then a few days later when they can't fulfill all orders, bumps one customer for
I have an online order on Neiman MarcusIt was placed on FebXX XXXX, but the only message I can get now is "on progress"I can't check the delivery informationIt is so unsettled when you placed an order a few days ago and there're nothing about the order you could knowThey're dishonest and couldn't be trust Product_Or_Service: Skin care produces Order_Number: WNXXXXXXXXXXX
Bergdorf Goodman store shipped an order which I had cancelled to an address unknown to me, and charged my credit cardIt has't refund over months On 09/13/2015, I placed an order on bergdorfgoodman.com including a Saint Laurent Monogramme envelope handbagWebsite showed this item would be fulfilled by the Bergdorf Goodman storeThe order number is WBXXXXXXXXXX, item number is [redacted] My email address is [redacted] @126.com and address is [redacted] XXXXXLater I cancelled this itemHowever, I still got an email which was the e-recipt from Bergdorf Goodman store on 09/18/15, saying I had purchased this item and would ship it to [redacted] St [redacted] XXXXXAnd I found my credit card was charged $My address is in [redacted] all the time and have no idea where and why the store got this MA addressThis item was not sent to me and I never received itTracking number for this shipment is XXXXXXXXXXXXXXX via Fedex.I conta
Be careful with Neiman Marcus Gift Card eventNM cannot keep its promise This complaint is about an order I placed during a NM Gift card event at the end of Till the time I submit this complaint, I haven't received the Gift Card as advertisedContacted the customer service more than times and every time I was told the request has been submitted and it was under reviewIn the most recent talk with customer service reps, they promised to get back to me on Wednesday, 3/22/but again, no call back at allI have been shopping in all department stores like Nordstrom, GG, and SaksSo far only shopping at NM is frustrating and customer service cannot be worseThey never solve problems but keep asking you to wait, wait, and wait again till you are out of energy or forget itMy suggestion is stay away from NM especially when there is Gift Card promotionIf you search online, you will find that NM is famous for not giving you what advertisedThey play tricks (for example, c
NEIMAN MARCUS CLOSED MY ACCOUNT ON SEPTEMBER A LETTER WAS SENT BUT SUCH LETTER WAS LOST AND NOW NEIMAN REFUSES TO PROVIDE LETTER ON SEPTEMBER I FILED A COMPLAINT WITH Revdex.com TO CORPORATE OFFICE FOR NEIMAN MARCUS AND I COMPLAINED ABOUT THEIR TERRIBLE SERVICEI HAD COMPLAINED TO THE Revdex.com BEFORE A COUPLE OF TIMESSINCE THEN NEIMAN MARCUS RETALIATED FOR ME COMPLAINING AND CLOSED MY ACCOUNT A LETTER WAS SENT FROM CORPORATE OFFICE STATING THE CIRCUMSTANCES BUT I NEVER READ IT AND SINCE THEN I HAVE NOT BEEN ABLE TO FIND ITAND NOW NEIMAN MARCUS IS REFUSING TO PROVIDE ORIGINAL LETTERI HAVE REQUESTED THIS LETTER MANY TIMES AND HAVE NOT HEARD FROM THEM AT ALLTO THIS DAY I DON'T KNOW WHAT IS THE REASON FOR CANCELING MY ACCOUNT OR THE HOLD UPI AM REQUESTING THAT NEIMAN MARCUS PROVIDE ME WITH SUCH LETTER SO I CAN HAVE AN EXPLANATIONTHE LETTER MUST BE THE ORIGINAL AND NOT SOME ALTERED LETTER FOR THE PURPOSE OF HIDING WHAT WAS ORIGINALLY SAID
I received a q*ick expired item Dear officer My name is xiaoxia x*In May 22, 2016, I made an order in Neiman Marc*s.com.The order n*mber is W [redacted] ,total amo*nt of this order is $151,payment method is visa,my acco*nt is xiaoxia x [redacted] SWJN.When I opened the package I fo*nd that one of the prod*ct is soon to expire.Unfort*nately Neiman Marc*s.com did not want to resolve the problem, I had to ask help from yo*.I tried o contact with the c*stomer s*pport, they asked me ret*rn this item.B*t I js*t came back to my co*ntry China with this item.It's a international package if I ret*rn it.It's *nfair for me.I paid the money and get a defective prod*ct, I don't think I do anything wrong.Wish yo [redacted] can help me.Thank yo [redacted] very m*ch Best Regards xiaoxia x*
An order placed online at lastcall.com was cancelled by them on 3/31/This was a breach of contract An order placed online at lastcall.com was cancelled by them on 3/31/As a contract was created, their unilateral cancellation of the order constitutes a breach of contractOn 9/4/I sent the following message but got no response: Dear Sir/Madam, This messages pertains to an order that was cancelled on March 31, On the same day I replied your message and pursuant to Federal Trade Commission CFR Part 424, I requested a substitution or equivalent productYou never respondedPlease respond and honor it, thank you Rgds, acc
Company keeps mailing me unwanted catalogs and postcards, even after calling them to stop different times over month period I travel overseas for work, it is important that my mailbox does not fill up with unwanted spamNeimanmarcus constantly sends me unwanteed catalogs and postcards, even though I called their [redacted] number different times over a month period to stopThey always ask for my address and phone number and say "you wont receive anything from us in months." Yet my mailbox is filled with their unwanted solicitations
Neiman Marcus-hired delivery company, Sun Delivery, created $4,000+ worth of damage on a new construction home during delivery A compliant was filed with Sun Delivery regarding damage sustained to my hardwood floors during routine delivery of a bed and dresserThere was also severe damage to the wall which the delivery team admitted to but I had that fixed on my own dimeSun Delivery ultimately rejected the hardwood floor claim in a rude, condescending and inappropriate fashion even with strong evidence from TWO professional estimates outlining their professional opinion on the cost of the damage and how it was causedOn top of this, the condo where the furniture was delivered was brand new; the day of the delivery was the first day I had taken ownership, which further proves my pointThe evidence is very clearOnce the claim was rejected in full, I was told there were ZERO additional avenues to appealNeiman Marcus, who is ultimately responsible for the delivery company t
On September 20th I bought a pair of shoes at the store, wore it for the first time on September 22nd to a wedding at Antuns in Queens, I did not put the shoes on until I was inside the reception hall, I wore the shoe for the ceremony and after the ceremony I changed back to my flats for the rest of the eveningTo my dismay I noticed the red sole was cracked and had left a hole at the bottom of the sole, apart from that the entire sole looked like it had been worn for several years because it had very fine little holes at bottom and the front of the shoe was also falling apartI took the shoes back to the store on September 23, and they refused to take the shoes back, because it has a manufacturers defect, and was told to take the shoes back to the store by the manufacturer since it was not purchase from them.I think that this issue should be looked into because the store could be selling a fake or cheaper sole and not the original red sole, because I have owned another pair of
This isn't about Neiman Marcus, it's about Bergdorf GoodmanI ordered some items online and they shipped it out, but the Fedex was damaged the box on the way so they sent it back that means I didn't received the packageThen Bergdorf Goodman didn't sent me another package and they just do return on my order, which I never received and "return", but they didn't refund me the entire order but still charge me some of the items that never arrived and cannot received foreverSo, this is a simple problem, I didn't receive any item of my order, so I need the whole refund but not a part of my refundHowever I called their customer service, and the assistant didn't refund me but charge me again which is her mistakeThen I write email to them, and they just want me return the item which I never received itAt last I tried to live chat online with the assistant, she just wanted me to wait and wait and wait, and she just disappearedThat is the most horrible customer service in the department stores
Deceptive Advertising NM Last Call website advertised "35% of ENTIRE SITE" however Last Call would not honor sale Neiman Marcus Last Call sent an e-mail advert this afternoon indicating their "Entire Site" is 35% off however when I attempted to make a purchase the additional 35% off did not populate in my cartI called NM Last Call's toll-free customer service number (XXX-XXX-XXXX) to have the 35% off manually appliedI was informed by a manager that exclusions applyI explained to [redacted] (call center manager) that the advertisement in the e-mail addressed to me and what is advertised on NM Last Call's website does not state that there are exclusionsIt clearly says " Entire Site." When [redacted] declined to honor the 35% off I did not continue with the purchase
I have requested online times to be unsubscribed from emails I have contacted no less than of their associates in charge of unsubscribing me from emails, yet I still get emails
I made a purchase online using my credit cardThe jeans didn't fit so I tried to exchange for a smaller size and I was told I had to wait until Mon I made a purchase online using my Neiman Marcus charge cardThe jeans were too big so I returned a few days later to exchange the for a smaller size (I live minutes away)When I returned, I was told, because I purchased the jeans online I would have to return them for a gift card and then purchase the smaller size jeans with the gift cardSo I proceeded to the customer service desk with the sales associate (she was really nice), the lady at the desk called someone on the phone for a "chargeback" or "gift card"She was told by the person on the other end it was impossible to do either, because they were in the middle of inventoryI asked to speaker to a manager(he was really nice as well), he called and got the same answer, "NO"My only option was to buy the other jeans, which I needed for the next dayI really needed the jeans
I place orders on Bergdorf [redacted] 3 weeks ago. They are not shipped yet!!! I placed orders on Bergdorf [redacted] on 9/14(WBXXXXXXXXXX) and 9/18(WBXXXXXXXXXX). BG has the only store in New YorK city. So I have to place orders online when they starts the Beauty Event. I had good shopping experience before at Bergdorf Goodman.com before. BUT I am so disappointed this time. I've been waiting for 3 weeks and they are still in process. I tried to call the customer service for alt least 4 times and was told all the same answer, you orders were under review...what kind of orders need to be reviewed for 3 weeks? It is unbelievable and unacceptable!!! I spent couple thousand dollars on those orders. Some are as gifs for my friends and also my cousins' birthdays. I just wanted to get prepared early. But now, because of the endless delays, I have to find the alternative gifts for them which will cost me more!!!!
advertising on the delivery option and customer representative keep giving out infomration I placed an order of wallets on 03/07/16, the reason I bought from Neiman Marcus is because they offer a same day delivery option and this gift is for my husband's birthday and anniversary The online shows cut off time for same day delivery is CST and there is a small words shows local time so I chat wiht online representative just to make sure and I was told it is based on local time So I placed the order at 11am on 3/7/and nothing happened so I waited and waited until almost 5pm and I chat online again Then I was told that I order after the cut off time so it will be deliver the next day which will be on 3/ So I was a little upset but it was fine since today is our big day to celebrate and today I waited until 3pm, nobody called at all so I chat online again the representative told me your estimated arrival will be 3/via Fedex I said why was that and he can't a
My order got canceled without any explanation and notice I made the purchase on March The following information are from the website, that I found on March by myself Date XXXX- Order # LCXXXXXXXXXX $ Product: VARA LOW BOW PUMP LCF17_S1Q1B 35H5H Cancelled x $ I paid $with my US debit card
Order WNXXXXXXXXXXX is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow through Order WNXXXXXXXXXXX placed on or around 8/is missing, it appears lost/stolenI had reported the loss prior to a phone rep, however, it appears rep did not follow throughThe live chat rep, Roberto A, stated he started an investigation but again, a prior phone rep said she did as well but did notThis order was shipped via Fedex, as I stated to phone rep prior and to the live chat rep, Roberto [redacted] this is not the first time Ive experienced issues with Fedex, prior packages from other shippers have been mis-delivered/lostMy suspicion is there is a street next to mine called Dow st which has a very similar looking house/building and I believe packages are left there by mistakeI wouldnt file such a complaint but as stated prior, this was supposedly reported
Beyond incompetentSecond rate deprtment store with shamefully poor serviceEven top management can not seem to handle simple instructions to make sure that items can be deliveredOne order had to be sent directly back from the Fed ex station without ever being delivered, and it appears that two more will be sent back as well because I will not waste one more minute of my time on a store that just cant deliverFed ex has been absolutely clear about neiman marcus's role, and the instructions being sent to them directly from neiman marcusFor example...I've told three representatives that I am unable to get to the drop center, and they instructed fed ex to leave the package at the drop centerDoes that make sense? I have spoken with multiple representatives, a supervisor named [redacted] gordon, and a corporate representative named [redacted] lindsey...and Fed ex still has not even attempted to deliver this package to my home, not even a first attempt If you own stock, drop it...this company is a massive failure (over $in purchases being sent back due to failed delivery) If you plan on making a purchase...don't waste your time (over complaints with the Revdex.com and many customers are complaining on their facebook page as well)Saks fifth avenue and Bloomingdales are far superior
Neiman marcus digital gift card was stolen and used by someone elseThey cannot provide the information of stolen purchase and I need my refund ASAP! I made a purchase of two $digital neiman marcus gift cards at 9/25/The order number is WNXXXXXXXXXXX and the gift cards were delivered to my email( [redacted] @gmail.com) at 9/26/However, when I tried to used the card at 10/30/around 4pm, I found the balance of one $digital gift card was $0!! Later I called the customer service of neiman marcus, they told me the card was used by someone else at 10/29/and they cannot tell me the details about the stolen purchaseThey said there will be a investigation and they will contact me laterI trusted them and chose to wait their responseHOWEVER! JUST AFTER A FEW HOURS! Around 11:30pm at 10/30/I found the other $digital gift card was stolen as well!! The balance is 0!! I cannot believe what happened! I need my refund as soon as possible and I will never purch
Company in writing confirms orders for luxury items, which it then cancels several days later with the bogus claim items are defective On May 25, 2017, I placed an order for a Lela Rose dress @ $1,295.00, which was confirmed via email, only to have the sale cancelled on May On May 30, 2017, I placed another order for the same dress in two other sizes, which was not only confirmed via email but was confirmed in a telephone call to a supervisor who assured me the items were available & due to ship from their Texas storeHowever, on May 31, one size was cancelled & on June 1, the other size was cancelledThis is at least the 5th time this business has done this to me in the past year with the preposterous excuse given every time that item was damagedWhen the truth obviously is that the business has a defective web program that allows more than one customer to order the same item at the same time and then a few days later when they can't fulfill all orders, bumps one customer for
I have an online order on Neiman MarcusIt was placed on FebXX XXXX, but the only message I can get now is "on progress"I can't check the delivery informationIt is so unsettled when you placed an order a few days ago and there're nothing about the order you could knowThey're dishonest and couldn't be trust Product_Or_Service: Skin care produces Order_Number: WNXXXXXXXXXXX
Bergdorf Goodman store shipped an order which I had cancelled to an address unknown to me, and charged my credit cardIt has't refund over months On 09/13/2015, I placed an order on bergdorfgoodman.com including a Saint Laurent Monogramme envelope handbagWebsite showed this item would be fulfilled by the Bergdorf Goodman storeThe order number is WBXXXXXXXXXX, item number is [redacted] My email address is [redacted] @126.com and address is [redacted] XXXXXLater I cancelled this itemHowever, I still got an email which was the e-recipt from Bergdorf Goodman store on 09/18/15, saying I had purchased this item and would ship it to [redacted] St [redacted] XXXXXAnd I found my credit card was charged $My address is in [redacted] all the time and have no idea where and why the store got this MA addressThis item was not sent to me and I never received itTracking number for this shipment is XXXXXXXXXXXXXXX via Fedex.I conta
Be careful with Neiman Marcus Gift Card eventNM cannot keep its promise This complaint is about an order I placed during a NM Gift card event at the end of Till the time I submit this complaint, I haven't received the Gift Card as advertisedContacted the customer service more than times and every time I was told the request has been submitted and it was under reviewIn the most recent talk with customer service reps, they promised to get back to me on Wednesday, 3/22/but again, no call back at allI have been shopping in all department stores like Nordstrom, GG, and SaksSo far only shopping at NM is frustrating and customer service cannot be worseThey never solve problems but keep asking you to wait, wait, and wait again till you are out of energy or forget itMy suggestion is stay away from NM especially when there is Gift Card promotionIf you search online, you will find that NM is famous for not giving you what advertisedThey play tricks (for example, c
NEIMAN MARCUS CLOSED MY ACCOUNT ON SEPTEMBER A LETTER WAS SENT BUT SUCH LETTER WAS LOST AND NOW NEIMAN REFUSES TO PROVIDE LETTER ON SEPTEMBER I FILED A COMPLAINT WITH Revdex.com TO CORPORATE OFFICE FOR NEIMAN MARCUS AND I COMPLAINED ABOUT THEIR TERRIBLE SERVICEI HAD COMPLAINED TO THE Revdex.com BEFORE A COUPLE OF TIMESSINCE THEN NEIMAN MARCUS RETALIATED FOR ME COMPLAINING AND CLOSED MY ACCOUNT A LETTER WAS SENT FROM CORPORATE OFFICE STATING THE CIRCUMSTANCES BUT I NEVER READ IT AND SINCE THEN I HAVE NOT BEEN ABLE TO FIND ITAND NOW NEIMAN MARCUS IS REFUSING TO PROVIDE ORIGINAL LETTERI HAVE REQUESTED THIS LETTER MANY TIMES AND HAVE NOT HEARD FROM THEM AT ALLTO THIS DAY I DON'T KNOW WHAT IS THE REASON FOR CANCELING MY ACCOUNT OR THE HOLD UPI AM REQUESTING THAT NEIMAN MARCUS PROVIDE ME WITH SUCH LETTER SO I CAN HAVE AN EXPLANATIONTHE LETTER MUST BE THE ORIGINAL AND NOT SOME ALTERED LETTER FOR THE PURPOSE OF HIDING WHAT WAS ORIGINALLY SAID
I received a q*ick expired item Dear officer My name is xiaoxia x*In May 22, 2016, I made an order in Neiman Marc*s.com.The order n*mber is W [redacted] ,total amo*nt of this order is $151,payment method is visa,my acco*nt is xiaoxia x [redacted] SWJN.When I opened the package I fo*nd that one of the prod*ct is soon to expire.Unfort*nately Neiman Marc*s.com did not want to resolve the problem, I had to ask help from yo*.I tried o contact with the c*stomer s*pport, they asked me ret*rn this item.B*t I js*t came back to my co*ntry China with this item.It's a international package if I ret*rn it.It's *nfair for me.I paid the money and get a defective prod*ct, I don't think I do anything wrong.Wish yo [redacted] can help me.Thank yo [redacted] very m*ch Best Regards xiaoxia x*
An order placed online at lastcall.com was cancelled by them on 3/31/This was a breach of contract An order placed online at lastcall.com was cancelled by them on 3/31/As a contract was created, their unilateral cancellation of the order constitutes a breach of contractOn 9/4/I sent the following message but got no response: Dear Sir/Madam, This messages pertains to an order that was cancelled on March 31, On the same day I replied your message and pursuant to Federal Trade Commission CFR Part 424, I requested a substitution or equivalent productYou never respondedPlease respond and honor it, thank you Rgds, acc
Company keeps mailing me unwanted catalogs and postcards, even after calling them to stop different times over month period I travel overseas for work, it is important that my mailbox does not fill up with unwanted spamNeimanmarcus constantly sends me unwanteed catalogs and postcards, even though I called their [redacted] number different times over a month period to stopThey always ask for my address and phone number and say "you wont receive anything from us in months." Yet my mailbox is filled with their unwanted solicitations
Neiman Marcus-hired delivery company, Sun Delivery, created $4,000+ worth of damage on a new construction home during delivery A compliant was filed with Sun Delivery regarding damage sustained to my hardwood floors during routine delivery of a bed and dresserThere was also severe damage to the wall which the delivery team admitted to but I had that fixed on my own dimeSun Delivery ultimately rejected the hardwood floor claim in a rude, condescending and inappropriate fashion even with strong evidence from TWO professional estimates outlining their professional opinion on the cost of the damage and how it was causedOn top of this, the condo where the furniture was delivered was brand new; the day of the delivery was the first day I had taken ownership, which further proves my pointThe evidence is very clearOnce the claim was rejected in full, I was told there were ZERO additional avenues to appealNeiman Marcus, who is ultimately responsible for the delivery company t
On September 20th I bought a pair of shoes at the store, wore it for the first time on September 22nd to a wedding at Antuns in Queens, I did not put the shoes on until I was inside the reception hall, I wore the shoe for the ceremony and after the ceremony I changed back to my flats for the rest of the eveningTo my dismay I noticed the red sole was cracked and had left a hole at the bottom of the sole, apart from that the entire sole looked like it had been worn for several years because it had very fine little holes at bottom and the front of the shoe was also falling apartI took the shoes back to the store on September 23, and they refused to take the shoes back, because it has a manufacturers defect, and was told to take the shoes back to the store by the manufacturer since it was not purchase from them.I think that this issue should be looked into because the store could be selling a fake or cheaper sole and not the original red sole, because I have owned another pair of