Sunglass Oasis

I ordered my glasses from places and cancelled from both of those places and ended up hereOrdered online and it says on their website: Most orders are processed in 2-Business Days In the event your order has not shipped we do ask for an additional 2-days to process your order as our fulfillment centers carry tens of thousands of items and occasionally there are some unforeseen delays I even paid for priority 1-day shipment and had this guaranteed that it would be delivered at least days after the purchase was made I chat them the day after making the order and was told the following: Prescription glasses takes 10-business days to ship out (this is not written ANYWHERE on their website, nor do any of the chatters warn you about this)They did refund me for the shipping but that doesn't take away from the fact that you can't even be emailed about this nor does that solve the issue that is: WE NEED OUR GLASSESThey barely even respond to any communication!

I placed an order on 5/and have neither received the item, nor any other type of correspondence despite many efforts to contact them, no success I paid $for a pair of subscription frames, to be delivered and handled within business daysI was told I would receive an update once the order had shipped, this never happenedI contacted them within two weeks and was told sometimes things take longer I have contacted them by phone numerous times, no one picks upI left messages, no one calls backI sent emails and received no responses

I ordered sunglasses and was charged immediately No delivery of product and will not respond to calls or emails On November 28, I ordered sunglasses I would list what they were, but they did not send a confirmation.Accessory And Apparel Stores-Miscellaneous XXXXXXXXXX FL Merchant Category Location CHECK CARD PURCHASE SP [redacted] SUNGLASS OASIS ON XXXXXXXXXX FL $ They have not been sent, say there is no tracking number and will not answer calls or emails

I ordered from this merchant and haven't received my product or refund I order from the merchant on 12/28/with the illusion that my product would ship within business and possibly 7-due to high volume ordersI repeatedly reached out in the coming weeks which warranted nothing helpful and sometimes not a response at all My emails are now going unanswered and they phone is ringing busy as of today My order number was XXXXX and the amount was $which they refunded $previous and said I should receive the remaining balance in hours, which never happened

I placed an order onlineI have contacted them via email and phone multiple timesWas told that the product would ship tomorrowNever received! Placed order for sunglasses online on 12/Received immediate order confirmation email then nothingI have sent multiple emails and have called them multiple times only to be told that they will be sent out tomorrow and that they would provide expedited delivery for freeWhen I told them that is what you said yesterday they told me that they are waiting on the shipment from the manufacturerWhen I asked to speak with the manager I was told that he was on the phone and would call me backSeveral hours later I called them backI was connected with the "manager", [redacted] He stated that due to the hurricane they are not able to store products so they have to get them from the manufactureHe showed that the product was in transit to their facility and would be shipped out to me next weekHe was also willing to give me a discount of $

I purchased sunglasses for $on Nov 27th and never received itemI emailed times, left vmails, and message on their [redacted] w/ no response I purchased sunglasses for $on Nov 27th and received confirmation email that order will be processed in 3-daysI received an email saying that my shipment was delayed a few daysThen no followupI emailed three times, called and left voicemails, and contaced on [redacted] The FB person said they were only for social media & couldn't helpLuckily I purchsed on [redacted] which has a good dispute system, and filed a dispute and ordered elsewhereThere are MANY other reviews online of this company doing this to other peopleI don't understand why they are still in businessIt's fraud, and stealing and should be stopped

Ordered sunglasses, never received them called many times, was told they would be shipped Called to cancel order, promised a refund,never happened Placed an order for sunglasses on 12/7/and paid $with [redacted] On 12/18/17, called customer service because I had not heard about shipping They assured me the glasses would be shipped on 12/and I should get an email with shipping confirmation Did not get an email Called customer service again on 12/and again was assured they would ship the next day and upgraded to overnight shipping Never received and email with shipping confirmation Sunglass Oasis was closed during the holidays Tried calling times on 12/27, but could only leave a message, never talked to anyone Tried calling different times on 12/28, but never able to speak with someone The only option was to leave a voicemail Called on 12/and spoke with "***." I told him to cancel the order He said he cancelled the order and I should get

This company is very misleading,and has terrible customer service On December 14, I purchased a pair of [redacted] sunglasses G-GXXXXX-Xfor using my debit cardI read that the processing takes 2-business days, within that time I did not receive a conformation which prompted me to contact themThe phone was answered by someone who was located in IndiaI was told that I would have my order by the end of the week, which I did not believeI then began to research and came across their horrific reviewsMy purchase was a Christmas gift to my husband and now he won't have themI also saw that they are listed on The [redacted] directory and I did call the store and I was being helped by ***, which eased my tensionShe was explaining that the orders come in different shipments on different days which I don't understandShe did call me to offer me another pair but not the ones that I orderedI just want to give my husband his giftI have never experienced anything l

Order place for eyeglass frames on 1/2/Credit card billed immediatelyNever received any merchandise at all Placed order 1-2-for eyeglass framesOrder # XXXXXSelected priority shippingAfter week no updates receivedReached out to owner via email and tried to contact by phoneLeft several messagesNo return call or e mailFinally got a person on phone on jan 9th or 10thUnfortunately, wrote his name down and cannot find itHe stated one frame was discontinued and one backorderedI expressed my displeasure of not being notified and requested he cancel entire order immediatelyHe said he wouldI stressed I wanted a confirmation emailHe said he would sendNever received and charges have not been creditedI have notified my credit card company and have filed a disputeSubsequently I checked Yelp reviews, which I should have done first and there are numerous complaint like mine

Made a purchase on 1/2/and have not received the product and after multiple attempts to check on the status, have had no response from the company I purchased a pair of [redacted] sunglasses on 1/2/from Sunglass Oasis, Order # is XXXXX I have emailed the customer service department at least three times and the response has been that they would contact me within hours but never do Also, I have called and left repeated voicemails at different extensions, including general customer service, delivery issues, online order service and have not received a call back I also emailed [redacted] who is listed as the owner with no response I don't know if the standard shipping process is greater than months but I need to be able to check the status If they are not able to respond to an inquiry about a $order, I am thinking of asking my bank to reject the purchase as fraudulent because at this point, this feels like a fraudulent company

Wrong item delivered and exchange/refund never received I placed an order [redacted] as a Christmas gift on December 16, with to day free shippingOn December 21, 2016, an email informed me the item had shippedThe package did not arrive until after the new yearIt contained the wrong itemI requested a return label on January 3, and asked for an exchange for the item I orderedNo order was ever receivedI called the company repeatedly, at first requesting the correct item be sent but then seeking a refundOn the rare occasions someone has actually answered my calls, I have been told my card would be credited and later that a check would be sent to meA year later, I have still not received a credit, check or any other form of refund I call repeatedly - no one ever answers - and leave detailed messages including my phone number and order numberI have never been called back

My order was not shipped in 2-days, I still have not received it and customer service number doesn't workI paid for sunglasses weeks ago I placed a sunglass order on 1/3/2-business days later I inquired and was told it took longer coming from manufacturer and they were inspecting it and I would receive shipping info the beginning of the next week and would be getting my orderWhen that didn't happen I e-mailed 1/17/and they said Our fulfillment centers carry tens of thousands of items and the manufacturers occasionally have distribution delays in routeYour order should be on the way soon next week Once shipped you will receive the tracking update.it was on its way asapI emailed back Then why does your website say 2-days? And why did an employee tell me the same thing last week that you are telling me now? If you already have the item as he stated, then it is you holding itSo can anyone tell me where my order is? They replied with Thank you for co

Never Received Order #XXXXX I received the confirmation email that my order had been received and billed to my [redacted] account, I even got a coupon code to use on my next visitI never received my order I cannot enumerate the amount of calls I have made and emails I have sent for a simple purchase of about $for sunglasses that I meant to give away as a gift before christmasI never received any confirmation of shipment or Tracking and I cannot dispute the issue with [redacted] until after days Im not rich and I just want the product that I bought

Ordered a pair of sunglasses and never received them nor a refundPaid December 9, I placed an online order on December 9, for a pair of sunglasses under Order #XXXXX and never received themI called and spoke to [redacted] who informed me they would refund my order in mid JanuaryNow it is February 1, and I still have no refund nor my sunglassesI call and email the company but they do not answer anymoreThe amount was $

Never refunded for order nor received the order that was placed Purchased eyeglasses with prescription lenses on 1.24.18; credit card was charged $Called on to let them know I hadn't received my orderPerson the phone told me I needed to reorder because there was an issue with my orderHe would credit my account (which was never received) and then to place a new order

I have not received my refund for returned item after several months and I am unable to reach anyone at the company by phone, email or online forms I placed an order (#XXXXX) on 10/9/and was charged for this item on 10/10/I sent an email on 10/24/to the company stating that I had not received the item nor any update information regarding the orderI finally received the item on 10/30/ I sent a request to return the item for a refund and after a week and a half I received instructions on how to return the item and an RMA # [redacted] I returned the item exactly as instructed and the item was unused and in its original packaging, I still have not received my refund I have made multiple attempts to contact the company regarding this matter and have been unsuccessfulThere is a customer service number that they provide, no one answers nor calls back after leaving multiple messagesI have left multiple emails as well as online communication forms regarding this matter with

I ordered eyeglass frames on September 28th I paid for priority shipping promising delivery in 3to business days when I didn't receive them I ca called and emailed the email stated they were having problems due to Hurricane Irmathe representative on the phone told me the problem was with the manufacturersthey refunded my shippingi called back the next week and every week till the present and was told to wait another week...they refunded another $if I waited another weeki did and never received themi have been calling since and cannot reach anyone....voice mailboxes are filledorder number is XXXXX [redacted] and [redacted] paid by paypal

Ordered and paid for sunglasses 11/27/I have emailed and called several times over the past months and still have not received my order Purchase Date: 11/27/ Order #XXXXX [redacted] Sunglasses - [redacted] 24/TORTOISE HAVANA POLARIZED BROWN Men's Round Full Rim mm / TORTOISE HAVANA POLARIZED BROWN Paid via [redacted] Nov 27, 18:48:PST Transaction ID: ***XXXXXLYXXXXXXX Total Paid: $

I placed order XXXXX for [redacted] rock icons aviator veXXXX XXXXXg silver gray gradient on and have not received them I placed order XXXXX for [redacted] rock icons aviator veXXXX XXXXXg silver gray gradient on for $and have not received themI have sent emails to inquire about the status on 3/14/18, 3/20/and 3/27/and have not received a response to date

On November 24th 2017, I purchased the following: [redacted] Sunglasses - ROCK ICONS VEXXXX XXXXXX XX GOLD BROWN GRADIENT Women's Rectangle Full Rim - mm / GOLD BROWN GRADIENTThis purchase was on line from Sunglass Oasis In the amount of Upon arrival of this purchase, I realize that it was fake [redacted] shades and wanted a refundI was sent a returned label on 12/12/I idmediatly printed out label, and returned merchandiseI've not yet received my refundI emailed this establishment, called this establishment but still no refund has emergedThis company has there merchandise and my money Product_Or_Service: [redacted] Sunglasses Order_Number: Invoice ID cXXXXXXX Account_Number: Transaction ID ***