Superior Heating & Cooling

Our AC went out over the weekend with temps in the upper 90s and a heat index of 105-110 degrees. Superior came out on Sunday and did what they could to limp us along. Their estimator came out Monday and we selected a new unit for a very reasonable price. The install was done Tuesday and we were all set. The technicians were all fantastic - courteous, knowledgeable and personable. They did a clean install and picked up any trash or boxes when they were done. Before each visit we got a call to confirm the appointment and letting us know when the tech was on his way to our home. Wouldn't use anyone else for my HVAC needs!

Service was quick which was appreciated in the summer heat.

Beyond that I had a less than stellar experience. The main installer was rude towards the end of the install. Additionally rather than truly understanding the required code in the city they insisted on “err on the side of caution” and install a large air grate at a less than ideal, unsightly, space. Upon inspection, the inspector said it was completely unnecessary per city code. He didn’t even inspect for it. It only came up because I asked him. Upon finishing we walked through the system. I asked about straightening the bent and broken fins on my brand new condenser. I was told “oh that just how it is, that will happen over time anyway.” While I understand that it may happen in the future when paying 7k+ I’d expect it to be undamaged. You don’t buy a brand new car with door dings, “oh you are going to get door dings in the future anyway”.

Superior sent me two surveys, text and email, asking my rating. I gave 1/5 stars. They then followed up with a letter asking for a “positive review” here. Here is an honest review.

I had AC service provided to me by the subjected company in 2013. It came with a 10 year warranty. Sounds good but now here we are, 2020 and I'm having AC issues yet again. I had some last year a couple of times and thought they resolved it after coming out of pocket despite my warranty. This time I'm told that I need a compressor and another part that is covered by my warranty BUT I have to pay over 2k dollars. I simply asked the technician to provide me with the documentation/bid and was told in his words "I just told you and that no documentation could be provided but that total is for labor". That not only sounds like garbage but is so unprofessional. I did not have them install a new unit for it to have constant issues and to endure be price gouging. This makes no sense and I don't know if this is how they treat their seniors or women as if we don't know any better. What I do know is I've been out of air for 2 weeks and forced to look elsewhere as my warranted provider is scamming me. I'm a senior with a heart issue and the heat in my house is inhumane.

Ben and Austin were punctual and did a good job installing the system in my condo unit.

I had them install a new AC and coil. The work was expertly done at a reasonable price. The company provided good customer service and follow up. I would highly recommend them and use them again.

Excellent service, polite installers, timely service, very knowledge, highly recommend

We've called Superior for furnace checks and service for the past few years, and every experience we've had has been seamless and hassle free. Most recently we called for air conditioner service. We knew it was old and would likely need to be replaced, ended up purchasing a new air conditioner, and it was installed promptly the next day no questions asked. Thanks and keep up the great work!

Excellent service! The technician was timely and courteous. I dod not hear any noise and they did the installation of the furnace snd ac unit. I would highly recommend Superior Heating and Cooling.

Superior did a wonderful job! Patrick was very personable and thorough when he came out to look at our AC. We had to replace our AC and Superior had many different financing options. We scheduled the installation of our new AC and Superior was able to come two days early, which was great because it was 90+ degrees. The installers were quick, knowledgeable and did a great job of cleaning up. We are very pleased with the service from Superior.

They were extremely professional and friendly. They were on time and finished the job well within the given time window.

From the beginning with Andrew giving us the estimate, so thorough; to the outstanding installation done by Ben, Austin and Joe, the experience was beyond our expectations. Each answered whatever questions we had. We felt completely satisfied after the work was done that we had chosen the right company. Thank you to the office staff for keeping us informed about the appointments and who would be coming. We commend Superior for having such knowledgeable and competent individuals.

Superior Heating & cooling are very professional and courteous. They explain everything as they go.They do a great job, and leave your place just as clean as they found it. Ben and Austin were great to work with, very polite and friendly. I would certainly recommend Superior Heating &Cooling to my friends and family.

Very professional. Cleaned up after themselves and explained new equipment. Would highly recommend them

Superior is just as the name implies. I needed a new a/c system, and it was installed this past Monday. The two men who did the installation were very polite. They laid a tarp down across my family room floor as their original plan was to go that way to the backyard, and also a tarp from the garage through the mud room to the basement stairs. When their work was completed, they removed all debris and made sure everything was working well. The lead person even checked to make sure I had programmed the thermostat the way I wanted it. These are the things you remember, because you can purchase your unit from any number of companies. It is the service you will remember down the road.They have given me good service in the past and continue to do so.

Had our furnace replaced it was bought up to code with chimney liner, extra cold air returns and all that entailed to complete professionally. Personal contact with all employee's was exemplary, all work areas were left clean also all Covic19 guidelines were adhered too in our presence.

From beginning to end Superior HVAC and their employees provided a smooth installation of our new system. Lucas was complete with his information regarding the product and installation by Jesse, Lucas and Chris was nothing short of 5 stars with their courtesy, focus and professionalism.

Superior replaced our air conditioning system quickly and cleaned up any mess very efficiently. Definately 5 star work.

I had a *** Evolution 80% efficiency 110,000 BTU furnace and an Evolution 5 stage 18 SEER air conditioner installed on March 18, 2020 by Superior Heating and Cooling (SH&C). Overall, it was a very good experience. I selected SH&C after obtaining bids from 5 different HVAC companies. I considered the comparable ***, ***, and *** systems as these systems were among the highest rated by Consumer Reports for reliability and owner satisfaction. SH&C submitted the lowest price bid and their scope of work exceeded that of all the other bidders. It was the best value for the price.
SH&C’s installers were very professional and courteous. On the day of installation, their installers sent a text message, with a photograph of the installer, notifying me that they were on their way. They arrived with a crew of 3 people and quickly set to work. The entire process of removing the existing furnace and air conditioner and installing the new one took about 6 hours including a lunch break. They placed drop cloths in their work path and cleaned up the work area when they were finished. After the installation crew left, SH&C sent another technician to my house to make sure I understood how to use the digital communicating thermostat. I appreciated this follow up and the professionalism exhibited by their staff. After a week I can feel the improved climate control provided by the *** Evolution series HVAC system. It will be interesting to see if this continues in the long term.

They were very prompt, professional & Friendly. I will be recommending them to everyone I know!!

Very professional and did a fantastic job. There was nothing left for me to clean up or worry about having the original taken away. Highly recommend!