Supplementwarehouse.com Inc.

This business is truly an odyssey in the fact that they are still in business treating customers as they do I wish I had read the reviews before submitting my order I wouldn't have made such an itic mistakeFirst when you place your order they are going to wait two days to send you an email stating that since you are a first time customer that need to verify all of your information After that has been done then they take another 2-days to process the authorizationIt get's better When you call to verify the information you will be put on a call list with a recording telling you how many callers are in front of you No, I didn't say list as in you leave your number and they call you backNope you sit on the phone just like the insurance commercial and it randomly tells you how many callers are in front of you It is usually about a minute wait Then when you have to call back to see why your order hasn't shipped.......and you will, you will go through this procedure every time I has the recording telling me I was the 1st caller in line and it was still another minutes before someone came on the line, to tell me my order would ship withing the next 5-days We were currently on day So basically days to ship I cancelled my order and ordered with another supplement company whom shipped my order the same day and was at my door on the 3rd dayPlease do yourself a favor and keep shopping This company will soak up your time like a sponge If you are shopping for Christmas then by all means go ahead, you might get your order by then

I placed an online order, totaling nearly , $on January 12, Website claims items will ship out within daysMy items have never shippedI have emailed them, called them (phone disconnected), and tried social media channels...I have yet to get any one to answer meAfter looking at google reviews, I can see this is a common practice for them, taking orders online but never shipping anything out

Supplement Warehouse never delivered a product I ordered which they charged me for over one month ago

We unfortunately do not have any record of this person being a customer in our system, based off the name and email address given

Do not order from this siteI have been waiting a month for my order and it still has not arrived

I was immediately charged for items that were not in the process for delivery and I waited two months and still did not get of the containers of supplement I orderedI waited on the phone to speak with the rep different times all of which were lengthlyI wait was hours, the other was an hour, the last call was minutes wait
She looked at the status of my order and said they shipped four containersI asked her to verify the ship weight because I only received two containersshe put me on hold to verify the package weight to determine tht there was an error in the packing slip and that they did only ship and they would refund my money for the other She said I would get a refund but the refund never posted to my credit card accountSo how do I get my money back from this company? Order #placed 4/13/for 1.32lb containers of Barndads fiber dx sku# ***, Price listed as for a total of which includes shipping and handling

Ordered online for Christmas present....money deducted from my accountThen received two emails stating item was on backorderThree months later, no response to request for refundGetting bank involved to get my money backUnethical and deceitful company

I placed an online order with Supplement Warehouse and paid by Debit CardThey immediately deducted the amount from my accountThe products were to ship within - daysAfter a week went by without receiving my order, I tried repeatedly to call on Sept 9th for an updateWas put on hold for - minutes and finally reached an actual personThey said the order had been backordered and would ship the following Tuesday the 13thOn Sept 12th I received an email stating it was backordered and would ship out in to weeksSince Sept28, I have been trying again to contact someone thru email help line and their number for customer serviceI have called and emailed repeatedly numerous timesNo one has ever respondedToday I received another email stating the items were backordered and would ship in or weeksThis is unacceptable that they have already taken my money and not shipped the productMost reputable companies do not charge your account until they shipI don't know if this is a scam company or not, but action needs to be takenI have not responded to their email yet, but have tried the corporate number and their customer service number this morning and received the same message that "Due to high volume please call back later" This is very disturbing and I hope you receive feedback and forward that information on to me

I purchased supplements from Supplementwarehouse.com on Jan 2, I got my email confirmation saying it would be shipped with in so many business days I never got an email saying it had shipped from the warehouse so I inquired the only way I could (phones not working when you call the #) I emailed customer service I got an email back stating that it would ship soon Then I got another email saying the product was on back order Needless to say by Jan I cancelled my order and requested a full refund of the $ I got an email saying I should see it back on my card within to business days I still have not seen my refund! No answers on the phone or by

I ordered five bottles of Now Curcubrain and there was no indication online that they did not have it in stock When it didn't arrive in nearly two weeks, I contacted the company and was only then told that they have not been getting shipments from Now, but were soon going to be getting my order in After demanding restitution for this, they did credit shipping and gave me a 5% credit, only for a FUTURE shipment Both became worthless, because the order still wasn't shipped several weeks later, so free shipping and a future credit from a company who can not ship an order for a month and a half is not worth the megabites it took to email me that offer On top of that, they charge your credit card and use your money the whole time...ridiculous After not receiving it for six weeks, I finally cancelled the order so that they would credit my card back for products they obviously can't ship or get They could care less that I was cancelling, and didn't even try to make any further exp

Purchased online on September 6thProcessed on September 9thNo notification of shippingAttempted contact twice via website and once via emailNo response to any contactStill have not received the product as of September 25thStay far away

I ordered(order number ***)
merchandise online from this company and I have yet to receive my merchandiseNow, as of today none of their contact information works

We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 8/24)We believe that this is unacceptable and we are taking actions to ensure this does
not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, ***

I waited over a week to hear that my orders were on back orderWhen I sent an email response, I waited three business days to hear backWhen I sent another e-mail response, I waited another business days for their second replyI sent another reply days ago and have not heard back from Supplement Warehouse with answers to those questionsI tried calling the customer service number on the website to contact the corporate office and found that the estimated waiting time to speak with a representative was minutes
I have worked in retail and understand how it is to work with insufficient staff to answer inquiries, but the corporate team needs to know that this is not acceptable customer serviceThe payment for my orders was already processed through my bank but I still have not been given concrete answers to the status of my orders placed nearly a month ago
Since I am unable to speak with a customer service representative on the phone, as I cannot wait on hold for m

I bought some items online November 25th One item I did not receive was told it was on back order, so I waited months, cancelled the back ordered item on January 27th 2017, and have not got my money back yet, I paid for this item months ago, never received it, finally I cancelled it for a refund, which I have not received
I've emailed them no response, and now the email address on their website is invalidSo, I tried to call them and the phone number on their website is invalid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been waiting for the promised "samples" from the company that of course have yet to arrive
Regards,
*** ***

I placed an order and was charged $for products back on 4/20/The order was never sent, and no tracking info was ever provided on the websiteI have contacted the company times and am only told that they "will look into it." I never receive anything more specific than "the order may have been shipped."
I either want a vald tracking number, a replacement shipment with a valid tracking number, or a refund

I placed an order one month ago and Supplement Warehouse immediately collected my moneyI was then informed that two out of the three products I ordered were not in stockThe least costly of the two out of stock items was then refunded and the in-stock item was shipped and has been receivedI was informed that most costly item was on backorder but would be shipped in 1-weeksAfter weeks no update was receivedI attempted to reach the company via the phone number listed on the website but the call could not be completed due to the number being disconnectedI then submitted an online inquiry and did not hear anything for over a weekThe website now produces error messages when attempting to submit online inquiries

I placed an order with Supplement Warehouse months ago The order had not arrived after a reasonable period, so I cancelled the order, & was told my money would be refunded to my credit card I contacted the company recently & told them I had not received the refund they replied that they would look into it & get back to me shortly nearly wks later, they haven't responded I just tried emailing & calling them at the number on your site The email address is no longer in service & neither is their phone number Have they gone out of business? Will I ever get a refund?

I placed my order with this company on Tuesday March 8, I called customer service days later as my money pulled immediatly out of my account but no movement on shipping, when I called I got an automated voice telling me lines are too busy and to email customer service, so I did I got another auto response from my email from another non-human reminding me of the days they give themselves to ship orders, it's in the policies so I waited untill day which is todayStill no shipment and still no response to my email so I called them again to once again get an automated voice telling me to email as they are too busy to take incoming calls, so again I emailed them nowI am very flustered that no one has attempted to contact me, or to adhere to there ow policies and procedures which states shipment within daysI have paid and I have now been patiently waiting for my purchased goods and it seems I am having to jump through hoops to get any answers so I have no other choice