Supplementwarehouse.com Inc.

I ordered a product they offered on there website several weeks agoThey made it look like they had it in stock by having other products labeled unavialable, but this one wasn'tAfeter I ordered it I was billed for it and the shipping costThen several days later they sent me a notice saying they didn't have it but they could send me something else instead or it will be available in weeksI sent them an email asking for a reply and received noneThen after two weeks I called to see what was going on and was told they dont even know when they are getting the product inI then told them I want my money back and the lady said I would get it and part of my shipping backI received a refund for the product but not the shippingI then went online to find out how much shipping should have costed for the other products ordered and could see I was considerably over chargedWhen I did call the lady acted as though it was my fault I assumed they had the product they sold when the did n

I have been ordering some probiotics for several years from this companyI re-ordered again end of Sept2016, with a charge hitting my credit card on 10/2/for $Then several emails came, that the product back-ordered, and to contact them if I wanted to cancel the orderBy end of the year, I did contact them, and I was told I would get a refundI waited for cycles on my credit card and saw no refundLast statement just came 2/9/I tried to contact the customer service, and phone # no longer workingAlso tried to contact the phone # on credit card bill, but not workingI went to their web site on line, and it looks no

Ordered on 11/21, money taken right out Never received anything at all Cancelled my order and as of 12/still no refund even though they said it would be processed within days Getting sick of tracking this

I've ordered from the website supplementwarehouse.com for over years nowI will say there was a considerable gap between my last order to my order I recently placedI've contacted there number given on there website times and every single time i'm told that "due to high call volume" I will have to call back later or email there help desktimes and I never spoke to a single personAlso, I've sent emails to this company and never received a single responseAt this point all I want is a refund of the funds they took from my account immediately after I placed the orderWhen I placed my order I was never given an estimated delivery date all it said was "best delivery method"I have no idea what that mean and if an item is on back order like i'm sure they're going to claim then they should notify there customers immediatelyI'm yet to even receive a responseAlso, I tried to contact them via there Facebook page through messengerI received a response within

SupplementWarehouse.com is billing people, taking their money and not shipping out the products Their customer service is non-existent, and they do not return emails nor answer phone calls I have called three times and emailed five, in the last three weeksTheir are NUMEROUS complaints on their Instagram page from customers in the same scammed postilion as I am

Absolutely awfulOrdered a product, waited weeks for delivery/tracking info/something! Emailed supplement warehousedays later FINALLY got a reply saying "sorry, your item is out of stock." I requested a refund and it took another days to get my money backWasted over a month for nothingThis company is insanely unreliable and unprofessionalDo not order from them EVER!!!

I placed an order with this company via their web page on March 15th, After not hearing anything for a week and after that cashed my payment immediately I tried numerous times to call them via their published customer service numberMy goal was to speak to someone to find out when my order will shipWhat I came to fond is that your placed in a continuous phone loop where you cannot reach anyone to speak toI tried this for two days and became further frustratedI finally emailed them only to get the following response:
"We've checked into the status of your order and do not see any unanticipated delays at this timeIf you did not receive a tracking number, you should receive one shortly
Most of our orders do ship in 5-business days and should not ship later than business days; however, delays may occur because of sales surges, promotions, or time in transit between our warehouses and order fulfillment center"
It would be nice to publish this on their webs

I placed orders 11/22/Then I received an email that the items I ordered were on back order and was given the option to cancel or continue to waitAt that time I opted to waitAnd I waited and waited and waitedWhen I finally got tired of waiting I tried calling customer service line several times and got a recording saying they were unavailable to take my call at this time and to call back or email the help deskThe next day I tried calling again only to receive the same recordingI then emailed the help desk to cancel the order and refund my moneyThey replied "Please allow up to business days for us to process your refund; depending upon your bank or credit card's policies, the refund may take an additional 3-business days to post." That was Jan25/ I still have not received any refund

Extremely slow communication and advertisingProduct was advertised as in stock but I received an email over a week later saying it was back ordered and I needed to wait one to two weeksThe initial purchase confirmation email took a day or two to arrive, which was not confidence-inspiringGetting a confirmation of my attempt to cancel the order took three communications since I checked out as a guestStay away from these guys!

Placed an on-line order with Supplement Warehouse on October (Order # ***) for products in the amount of $My credit card was charged at that timeIt has been in excess of days and I have yet to receive the products I orderedI have been in contact with their Customer Service department on numerous occasions via email and I have been repeatedly told the product is on back order; yet the company continues to advertise this product on their websiteAt one point I was informed that their facility had been in the process of moving and they had therefore accumulated a backlog of orders that needed to be filled and they would be shipping my order shortlyThat was at least days ago and still I have not received my orderI have placed other orders with this company in the past and shipping was questionably slow, but we are now headed on day to receive this orderI have serious concerns at this point about the legitimacy of this business
As of today I have re

I placed an order with supplement warehouse on March
I called weeks later to see what's taking so longI told the person I talk to to just cancel my order and refund me my money she said okay I will have it in days, then I get an email after saying my stuff has shipped out, they gave me a tracking number that was bogus the number wasn't a real tracking numberI've called and emailed him several times after and still nothing,no response.I'm getting very pissed off because I haven't received my $purchase or money back

So angry with this company! I've used them in the past with no issues, so I placed an order at the beginning of December for items that showed "in stock"Never received a shipping email, so I contacted them on 12/only to be told to allow days for processing before shippingWell, from 12/to 12/27, basic math shows that's well over daysIt's now 1/10/and I've still yet to receive any informationI've contacted the company again to cancel and get a refund but I'm now being ignoredI've tried calling but the number only gives a busy signal, probably from all the other people calling about their missing ordersSo I was charged, but never received my order, never received a refund and still haven't received a responseI can't believe I've recommend this place to friends! They are scammers!

On May 16th a purchase was made on their website with a successful transaction On May 17th PayPal completed the transaction taking money out of my account and delivering to Supplement Warehouse
This is not my first order with them it was my second, so I know they can be slow with their deliveries However, when I realized that I have not received any shipping and/or back order emails, I emailed their help support email on June 12th advising then of the order the payment and the lack of communication and or delivery of goods from their companyI wait until June 17th before sending another email this time supplying an order numberTo this date I still have not received one single response from this company

August 12th I ordered Noni bottles and my credit card was charged for all the day I ordered About a week later I received bottles and a notice that the other were back ordered They should not charge a credit card without even knowing if they can ship the product, card should be charged as items are shipped I sent an email requesting cancellation of the last bottles with the corresponding credit applied back to the card A few days later I received an email indicating the back order would be 1-weeks and let them know if I wanted the order 'cancelled' or 'wait' (which was told them in the first email) I then sent another email indicating I wanted credit for the bottles and cancel the order Today is one day short of weeks and I have received another email indicating the back order would be another 1-weeks and still have not received any credit for the remaining bottles that I have been trying to cancel I don't appreciate a company sending half an order and

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowancesWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.The customer’s order (Order #***) has since been
shipped and we show the status as Delivered / ClosedThe package left our facility on 3/2/and tracking shows as delivered to the address provided.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; an email was sent to this customer on 2/19/in regards to the back-order.One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, *** ***

I have used this site for years with no problems and I've even refered it to friends and familyI placed an order days ago, of course I was charged but they haven't shipped my orderI called to cancel and was told by the girl on the phone that one of the items could be shipped and recieved last week, still haven't gotten it, website still says it hasn't shipped, and now they don't answer my help desk tickets or the phonesI'll never buy from them again

Ordered products on October 14, order total was billed to my credit card but two items have never been shipped I have called their number *** every week since October 25, when products did not ship There has been no answer from the business only a recorded message stating "Due to unusual high call volume we are unable to take your call at this time." Have tried all throughout the day at various times with the same message Have used their customer service email multiple times with no response even though the website states that emails will be answered as soon as possible, not a single one since November has been answered Ordered products have never been shipped and no refund provided from the business

I placed an online order, totaling nearly , $on January 12, Website claims items will ship out within daysMy items have never shippedI have emailed them, called them (phone disconnected), and tried social media channels...I have yet to get any one to answer meAfter looking at google reviews, I can see this is a common practice for them, taking orders online but never shipping anything out

No matter what you do, do not associate yourself with this company anymoreI ordered from them years ago and my recent order that was placed in October kept getting delayedI sent out a cancellation over months ago and that was never processed eitherEventually the company quit replying to my emails (I've sent over 50) and the phone call just so conveniently for them were not going throughIt is obvious now that this company is running a scam as supported by the other reviews found on this siteDO NOT ORDER FROM THIS COMPANY! DISPUTE THE CHARGES WITH YOUR BANK IMMEDIATELY IF YOU'VE ALREADY ORDERED BECAUSE THIS COMPANY WILL NOT REFUND YOUR MONEY ON THEIR OWN!!!

We have issued a refund for the product in question (Refunded amount of $onlineTransaction ID: "***"); the customer may keep or discard the itemThis customers order is complete/closed within our system. Thank you,SupplementWarehouse