Supplementwarehouse.com Inc.

I placed an order with this company via their web page on March 15th, After not hearing anything for a week and after that cashed my payment immediately I tried numerous times to call them via their published customer service numberMy goal was to speak to someone to find out when my order will shipWhat I came to fond is that your placed in a continuous phone loop where you cannot reach anyone to speak toI tried this for two days and became further frustratedI finally emailed them only to get the following response:
"We've checked into the status of your order and do not see any unanticipated delays at this timeIf you did not receive a tracking number, you should receive one shortly
Most of our orders do ship in 5-business days and should not ship later than business days; however, delays may occur because of sales surges, promotions, or time in transit between our warehouses and order fulfillment center"
It would be nice to publish this on their webs

I have been ordering some probiotics for several years from this companyI re-ordered again end of Sept2016, with a charge hitting my credit card on 10/2/for $Then several emails came, that the product back-ordered, and to contact them if I wanted to cancel the orderBy end of the year, I did contact them, and I was told I would get a refundI waited for cycles on my credit card and saw no refundLast statement just came 2/9/I tried to contact the customer service, and phone # no longer workingAlso tried to contact the phone # on credit card bill, but not workingI went to their web site on line, and it looks no

I received a product from Supplement Warehouse (Elite Whey priced at $54.99) and upon receipt of the product decided I did not want itI took the contents to my local UPS store and sent them back to the organizationOn 3/16/I received an email stating they had in fact received the returned product and would refund the amountI did not see the amount credited to my account at the end of the month, so I contacted customer service on April the 6th inquiring when I would see the credited sum and if they could verify the credit card number they had on file, especially as I had not viewed the amount on my monthly statementI did not receive a response so, again I contacted customer service on April 15th requesting verification of the credit card number as I had still not received my refundI also offered to provide credit card statement copies to affirm that I had not received the money; only to no availAgain, I reached out on April the 20th inquiring the status of my issue and not

I placed an order with supplement warehouse on March
I called weeks later to see what's taking so longI told the person I talk to to just cancel my order and refund me my money she said okay I will have it in days, then I get an email after saying my stuff has shipped out, they gave me a tracking number that was bogus the number wasn't a real tracking numberI've called and emailed him several times after and still nothing,no response.I'm getting very pissed off because I haven't received my $purchase or money back

SupplementWarehouse.com is billing people, taking their money and not shipping out the products Their customer service is non-existent, and they do not return emails nor answer phone calls I have called three times and emailed five, in the last three weeksTheir are NUMEROUS complaints on their Instagram page from customers in the same scammed postilion as I am

Extremely slow communication and advertisingProduct was advertised as in stock but I received an email over a week later saying it was back ordered and I needed to wait one to two weeksThe initial purchase confirmation email took a day or two to arrive, which was not confidence-inspiringGetting a confirmation of my attempt to cancel the order took three communications since I checked out as a guestStay away from these guys!

Absolutely awfulOrdered a product, waited weeks for delivery/tracking info/something! Emailed supplement warehousedays later FINALLY got a reply saying "sorry, your item is out of stock." I requested a refund and it took another days to get my money backWasted over a month for nothingThis company is insanely unreliable and unprofessionalDo not order from them EVER!!!

I placed orders 11/22/Then I received an email that the items I ordered were on back order and was given the option to cancel or continue to waitAt that time I opted to waitAnd I waited and waited and waitedWhen I finally got tired of waiting I tried calling customer service line several times and got a recording saying they were unavailable to take my call at this time and to call back or email the help deskThe next day I tried calling again only to receive the same recordingI then emailed the help desk to cancel the order and refund my moneyThey replied "Please allow up to business days for us to process your refund; depending upon your bank or credit card's policies, the refund may take an additional 3-business days to post." That was Jan25/ I still have not received any refund

I ordered supplements from this site and I have ordered from them in the past days had past by and no delivery came so I called them and they said they product I ordered they did not have in stock, but failed to inform me in the days that they were out of the product until I called them So I told them to cancel the order all together and refund my money and they said they will cancel my order and refund my money with days, but will send me an email confirming the cancellation immediately m, but I never received the email Since then I have been calling them and they will not answer any calls This is not acceptable with me, they are theives

Like numerous others I have seen on various review websites, I was charged for an order I placed, then told, several weeks later, that my products were on backorderThere was only one product they planned on shipping and while they eventually did credit me with the bac kordered products, they kept the monies for my item that they supposedly shipped outWell, it never came, so I emailed them about days agoI received a call from a woman who rushed through the message, stating that the product was just returned to them as damaged in shipping - they offered to credit me for the productWill see if I finally get the credit, but it almost seems as if they charged me just to float on the money for a couple of months,only to refund the money laterIf it isn't a scam, it is an exceedingly poorly run business and I would caution anyone to buy their supplements from somewhere else!

Ordered on 11/21, money taken right out Never received anything at all Cancelled my order and as of 12/still no refund even though they said it would be processed within days Getting sick of tracking this

I placed an online order, totaling nearly , $on January 12, Website claims items will ship out within daysMy items have never shippedI have emailed them, called them (phone disconnected), and tried social media channels...I have yet to get any one to answer meAfter looking at google reviews, I can see this is a common practice for them, taking orders online but never shipping anything out

Placed an order online on 1/7/My Credit card was charged in full by 1/11/Emailed and Called company as I never received a ship notification on 1/16/Have called and emailed every day sincePackage never cameIf you call the number you are either prompted to pick an option and then disconnected due to higher than call volumes and if you email I have yet to receive a responseSomething is not right with this company they are charging people for items and not delivering them

I placed on order online which I have been for years.I never received my order 12/so I went online Jan and canceled the order and received an email I will be issued a refund 3_business Days I that time I placed another order and they canceled it and I didn't receive a refund for it either

So angry with this company! I've used them in the past with no issues, so I placed an order at the beginning of December for items that showed "in stock"Never received a shipping email, so I contacted them on 12/only to be told to allow days for processing before shippingWell, from 12/to 12/27, basic math shows that's well over daysIt's now 1/10/and I've still yet to receive any informationI've contacted the company again to cancel and get a refund but I'm now being ignoredI've tried calling but the number only gives a busy signal, probably from all the other people calling about their missing ordersSo I was charged, but never received my order, never received a refund and still haven't received a responseI can't believe I've recommend this place to friends! They are scammers!

We have issued a refund for the product in question (Refunded amount of $onlineTransaction ID: "***"); the customer may keep or discard the itemThis customers order is complete/closed within our system. Thank you,SupplementWarehouse

Ordered products on October 14, order total was billed to my credit card but two items have never been shipped I have called their number *** every week since October 25, when products did not ship There has been no answer from the business only a recorded message stating "Due to unusual high call volume we are unable to take your call at this time." Have tried all throughout the day at various times with the same message Have used their customer service email multiple times with no response even though the website states that emails will be answered as soon as possible, not a single one since November has been answered Ordered products have never been shipped and no refund provided from the business

We apologize for the unsatisfactory experience of this customerWe do show that this customer's order has been completely fulfilled on our end at this timeThe initial order was sent out on 3/3/and the back-ordered portion was shipped later that same day.Most orders do ship within the
allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed on 3/2.We have checked into the tracking information for part of this customers order (of of the Life Flo Products), and it appears it was either lost in transit or damaged, and we have yet to be notified by the shipping company of this errorFor the inconvenience, we have completed the customers request for a refund instead of reshipping the product, and also refunded the entire shipping chargeA refund was processed for the amount of $today; please note it can take 3-business days to appear on the customers account.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time, and the lack of a prompt reply from our HelpdeskWe have hired additional employees in our Customer Service department to help with our incoming calls and Helpdesk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com Best Regards, ***

No matter what you do, do not associate yourself with this company anymoreI ordered from them years ago and my recent order that was placed in October kept getting delayedI sent out a cancellation over months ago and that was never processed eitherEventually the company quit replying to my emails (I've sent over 50) and the phone call just so conveniently for them were not going throughIt is obvious now that this company is running a scam as supported by the other reviews found on this siteDO NOT ORDER FROM THIS COMPANY! DISPUTE THE CHARGES WITH YOUR BANK IMMEDIATELY IF YOU'VE ALREADY ORDERED BECAUSE THIS COMPANY WILL NOT REFUND YOUR MONEY ON THEIR OWN!!!

August 12th I ordered Noni bottles and my credit card was charged for all the day I ordered About a week later I received bottles and a notice that the other were back ordered They should not charge a credit card without even knowing if they can ship the product, card should be charged as items are shipped I sent an email requesting cancellation of the last bottles with the corresponding credit applied back to the card A few days later I received an email indicating the back order would be 1-weeks and let them know if I wanted the order 'cancelled' or 'wait' (which was told them in the first email) I then sent another email indicating I wanted credit for the bottles and cancel the order Today is one day short of weeks and I have received another email indicating the back order would be another 1-weeks and still have not received any credit for the remaining bottles that I have been trying to cancel I don't appreciate a company sending half an order and