Supplementwarehouse.com Inc.

I ordered product on 1/17/and after a week I tried calling to see the status and the phone had a message saying they were closed for inventory so I emailed themI've emailed twice and now every time I call the phone just rings and rings then clicks offI have not gotten an answer on either email nor do I have a credit back to my account for $ I'm not sure what else I can do at this point
Thank you,
Lori Sandberg

Placed an order online on 1/7/My Credit card was charged in full by 1/11/Emailed and Called company as I never received a ship notification on 1/16/Have called and emailed every day sincePackage never cameIf you call the number you are either prompted to pick an option and then disconnected due to higher than call volumes and if you email I have yet to receive a responseSomething is not right with this company they are charging people for items and not delivering them

We apologize for the unsatisfactory experience of this customerWe do show that this customer's order has been completely fulfilled on our end at this timeThe initial order was sent out on 3/3/and the back-ordered portion was shipped later that same day.Most orders do ship within the
allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed on 3/2.We have checked into the tracking information for part of this customers order (of of the Life Flo Products), and it appears it was either lost in transit or damaged, and we have yet to be notified by the shipping company of this errorFor the inconvenience, we have completed the customers request for a refund instead of reshipping the product, and also refunded the entire shipping chargeA refund was processed for the amount of $today; please note it can take 3-business days to appear on the customers account.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time, and the lack of a prompt reply from our HelpdeskWe have hired additional employees in our Customer Service department to help with our incoming calls and Helpdesk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com Best Regards, ***

I placed on order online which I have been for years.I never received my order 12/so I went online Jan and canceled the order and received an email I will be issued a refund 3_business Days I that time I placed another order and they canceled it and I didn't receive a refund for it either

I placed an order on 11/23/with Supplement WarehouseI received my order with one item missingI contacted customer service and they told me the item was back ordered and I would receive it once the they received it from their supplierAre a month of waiting I attempted to contact customer service again several times and have been unsuccessfulI have emailed the customer service several time regarding the matter and have yet to receive any type of replyAt this point I would just like a refund for the missing item

I ordered about $worth of goods online Mar 14, and received ack email same dayTwo days later (16th), nothing further heard I tried calling the help desk several times - always 'higher than anticipated call volumes'Went to online help desk, querried 'where is my order'Automated response says 'up to ten days to ship' - too long so I immediately return to help desk and select 'Cancel the Order'Auto response says - business HOURS for update to take effect and -business DAYS for changes to appear! I note that the money left my bank acct on 16thMar 18th I get email telling me my goods are on BACKORDER and would I like to substituteMy immediate response makes it clear to them that this order was cancelled on 16th and I am expecting my refund by 23rd Mar I get e-mail 'Confirming the Refund'I suppose now they expect me to wait 3-business DAYS before I get my money back! At least ten times since this started I have tried calling them and they ALWAYS have higher than expected call volume - I have NEVER succeeded is talking with a person! They do not have Paypal, and I think I can see why

All the other negative reviews are true Don't do business with this company Had to go through my bank to get my money back since I charged my order No response from the company

Sent me protein powder that was past the expiration dateNever again

On May 16th a purchase was made on their website with a successful transaction On May 17th PayPal completed the transaction taking money out of my account and delivering to Supplement Warehouse
This is not my first order with them it was my second, so I know they can be slow with their deliveries However, when I realized that I have not received any shipping and/or back order emails, I emailed their help support email on June 12th advising then of the order the payment and the lack of communication and or delivery of goods from their companyI wait until June 17th before sending another email this time supplying an order numberTo this date I still have not received one single response from this company

I don't even know where to startI was ordering natural kelp iodine, and the entire process took over monthsThey kept sending me the same automatic response when emailing for help about the orderThen a lawyer got a hold me months after this and still not receiving the product or my money backThe lawyer told me the company closed and I can try to file a claim to get my money back but there is not guaranteedOnly negatives here! The timing, customer service, product I never received, the fact that I MAYBE will get my money back?! This is a mess! Beware of this scamming company!

I ORIGINALLY ORDERED SPECIAL HEALTH SUPPLEMENTS FROM THIS COMPANY ABOUT MONTHS AGO AND I NOTICED IT TOOK FOREVER TO SHIP AND GET ME A TRACKING NUMBER, SO THIS TIME I RE-ORDERED WAY IN ADVANCE AND ITS BEEN TWICE AS LONG NOW AND IT STILL HAS NOT SHIPPED! AND NOW I AM OUT OF MY MEDICATIONS ALL TOGETHER!!!!
I RECENTLY FOUND A TON OF BAD REVIEWS ON HERE AND OTHER SITES ABOUT THE SAME PROBLEMTHEY HAVE NO PROBLEM BILLING MY CREDIT CARD RIGHT AWAY THOUGH!
THE WORST PART IS THAT THE 800# IS A PURE RUN AROUND, IT DOESNT MATTER IF YOU CALL ALL DAY LONG ITS BEEN SET UP TO NEVER GET A LIVE PERSON ON THE PHONESERIOUS CUSTOMER SERVICE ISSUES HEREAND TOTAL DISREGARD FOR THE CONSUMER ONCE THEY BILL YOU!!! FUNNY HOW THIS COMPANIES HELP NUMBER STATES THAT (DUE TO HIGH CALL VOLUME THEY ARE DISCONNECTING YOU FROM THE PHONE NUMBER) AND THAT IS THE MESSAGE 24/7, I WONDER WHY THEY HAVE UNUSUAL HIGH CALL VOLUME AT IN THE AFTERNOON AND AT AM IN THE MIDDLE OF THE NIGHT? BECAUSE THEY SET UP

DO NOT BUY FROM THIS COMPANY!!! I placed an order that sat there for days and it never shippedI asked to cancel the order over days ago and they have yet to refund my moneyThis is the worst customer service I have ever had If you try to call them, there is only one person answering calls and that person is clueless, and if you e-mail, you will never get a replyI placed an order for supplements that cost over $120, I have to wait to get that money back to place an order with a real company which has put me a month backTHE WORST!!!

On January 18th I purchased a protein supplement from Supplement Warehouse through their websiteThe item never arrivedI attempted to reach them numerous times through email, phone, and their websiteAll emails were returned as not reaching them, no phone number works, and their website will not allow me to send a message despite having a section for me to do so

Do not order from this siteI have been waiting a month for my order and it still has not arrived

I placed an order for Sovereign Silver Bio-Active Hydrosol 16oz on January 13, and have not received it yetI tried contacting customer service three times thru email and have received no response; I also called the customer service and can't get anyone on the line to talk to meI just want what I ordered

I placed an order on December 13th Two weeks later received an email that my order was on back order and would be notified when it became available, however they took my money out of my account right away Two more weeks and I still hear nothingAt this point I'm frustrated and call to cancel my orderI sat on hold for minutes and then someone picked up and hung up the phoneI sent another emailI was able to cancel my orderNow almost two months later I'm still waiting for my $to be refunded to my account and I can't seem to get in touch with a real personEvery time I call I sit on hold and when I send an email I get a generic response that they will look into it and get back to meI just want my money back

I place an order with Supplementwarehouse.com on 7/15/My order number is ***On 7/21/2016, I received an email stating that the item I ordered is out of stock but they expect it to be back in stock within weeksOn 8/4/2016, I received another email, identical to the one beforeItem is out of stock, is expected to be back in stock within weeksI emailed them back that day asking if they will refund the entire the amount plus shipping that I was chargedI never received a response back from themOn 8/12/16, I sent them a message on their website asking that they refund the money that I had paidStill, no response, I tried reaching out to them by phone 8/15/and 8/16/several times throughout each day and everytime there is an automated message stating they are experiencing to high of call volume to take my call, try again later and then it automatically disconnects the call

Horrible ExperiencePlaced Order on Dec No word on when it would be shippedEmail inquires went unansweredCalled on 27th, place on holdHold time increased as I waitedFinally got someone who told me it wouldn't be shipped till January 9thAsked for a refundWas told 'no problem'Got email confirming refundWaited business daysNo refundEmailed customer serviceGot a reply apologizing for delay and that they would look into it and update shortly No updateTried to call, but it was too busy! Called corporate office, told I was number with minute wait time, then minute wait time, then minutes, all while being number on holdReally? Filed a charge-back with my bank

I ordered from SupplementWarehouse.com on 11/A small order but none the lessAfter a week or not receiving a confirmation, order number, or trackingI had to investigate with my bank, if the payment was processedIt was processedI quickly sent a email to this "company" stating Id like the status of my orderWithin hrs it stated it was backorderedI had to allow 1-weeks for fulfillmentI also had the option to cancelGiven the bad customer service from the start I wanted my money backI called them promptly on 11/I had to wait minutes before anyone answeredWhen they did answer I was disconnected, or hung up onI called back a second time and waited minutesThe lady I spoke with stated that they would mark my order canceled and someone the following day would refund the payment, she couldn't? I said I didn't want to wait days for money that was taken for products that weren't in stock, I also stated that these items are still listed in stockAre they ta

On 11/21/I placed an order for $received an Order #*** I have yet to receive itI lodge in to my account, checked order status it says You have placed No ordersI have emailed the shipping department twice no answer, and sent an email to Product information/Questions hoping either one will reply no such luck I have called the 800-545-placed on hold then they hang up