Supplementwarehouse.com Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11956063, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
***
Regards,
Jeanne ***

I placed an order on December 30, 2016, that I never receivedAfter calling to follow up, I was notified that the product was on back orderThis occurred on January At that time, I requested the order be canceled and a refund issuedI have yet to receive confirmation of cancellation or a refund

Horrible ExperiencePlaced Order on Dec No word on when it would be shippedEmail inquires went unansweredCalled on 27th, place on holdHold time increased as I waitedFinally got someone who told me it wouldn't be shipped till January 9thAsked for a refundWas told 'no problem'Got email confirming refundWaited business daysNo refundEmailed customer serviceGot a reply apologizing for delay and that they would look into it and update shortly No updateTried to call, but it was too busy! Called corporate office, told I was number with minute wait time, then minute wait time, then minutes, all while being number on holdReally? Filed a charge-back with my bank

In Septement of place an order for Myrox x two bottles, I never recieved the product and spoke as well as emailed company Cancelled the order in end of Oct early Nov Never reimbursed my card Call and emailed again going back and forth for over two months On Jan 30th a check for was send to me I deposited the check and
one day later my bank notifies me that a stop payment was placed on it I was also begin charged for a return check fee This money is my refund for no product or remibursement received No one gets back to you and phone number is no longer working

Company sends you an email when you place your order that says shipping takes 24-hours and you will get a shipping notificationdays go by with numerous attempts made to call and email no responseFinally email me telling me my order ($175) is on back orderIt gives me the option to cancel which I did and still have not heard from them since I canceledSo ridiculousDo not list products as in stock if you do not have the supply

I've waited nearly a month for the product I've ordered from this siteI've called them numerous times and I keep getting told that the number no longer worksI've sent complaints through there websites asking about my order with no responseI payed around $and I'm starting to feel like it's going to be lost due to bad buisnessMy order number was ***

This is now the second time in a row I have been thoroughly disappointed with supplement warehouseI ordered a product, and did not receive it or any shipping updates for over two weeksWhen I did email to ask, I got back a canned response saying to wait up to business days and that they did not foresee any shipping issuesLo and behold, business day (real day 16) I get a message saying my product is out of stock and I can wait another two weeks, or request a refund I requested a refund and was told it would take up to business days to processToday is business day I am now a full month into having my money tied up with this company, and no refund on my endI understand things happen, but this is the second time I have gone through this same process with Supplement Warehouse, on two different products nowSo far I have had nothing but terrible experiences with them

Order charged but never receivedI tried calling and emailing no responseTerrible company, total scam artists

I placed an online order on 03/27/ A couple of days later, I called the Customer Service line multiple times to try to find out why I had not received an email notification of shipping I could only get an automated message stating that they were experiencing high call volumes No matter what time of day that I called, I could never speak with a live person regardless of what phone option I selected
On 04/06/2016, I received an email from the help desk stating that my order was on back order That very same night, I replied to the email expressing my dissatisfaction with their company and requesting a refund ASAP! I received no email response or refund
On 04/25/2016, weeks later, I sent another email letting them know that if I did not receive an email confirmation of my refund within days, I would submit a complaint with the Revdex.com
As of today, 04/28/16, I still have not received an email response or refund I am unsure if this company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I ordered product from this business, was charged in full for the product and shipping and have not received the product, notification of shipping or anything related to my order
I have called many times only to be on hold in a queue and then when I get to the front I am pushed back againI have also emailed many times requesting information/status and have received no responses
It has been a week since I have placed this order and have received zero information from Supplement Warehouse - this has been an awful experience and I will never do business with them again

I did not received my order *** after months I decided to cancel my order Supplement warehouse advised me it will be business days to get my refund weeks later I emailed them (after attempting many phone calls) asking the status on my refund They responded and advised me they will get right back with me week later they never did They will not even pick up the phone for me anymore I attempted to call four times times I was hung up on The third and forth time they just let it ring

I ordered from them in the past; and like so many other online stores, it would shipped within a few days, and I typically received my ordered item(s) within a week Based on these Revdex.com complaints, it looks like they are making progress to destroy their once stellar reputation
I ordered this time Mar 7th 2016; they charged my credit card the next day After weeks, I did not get any notification of my order being shippedI tried to call every day, and tried several different times a day with no luckThey answered my emails days later with generic "copy & paste", and never specifically answering my issue
Today (March 24th), I actually talked to someone (I was on hold for minutes)- They told me the main item is now out of stock - as of this week!!! They asked me to wait for back-ordered item I asked to cancel my order and issue me an immediate refund
I was & am completely irate & furious Their laziness is the reason I was inconvenienced!
There are so man

I ordered a product It has been Weeks still have not gotten the product, I tried to contact them stayed hold for hourwhen I did talked to someone they said they could not get the product, so why did they keep my money for so long, not a good companyWhen I final talked to them told them to cancel and give me a refund, the said they would and would take 3-days to get

I ordered some bulk stevia; never deliveredThe billed my card instantly, but it never cameI emailed them, called them, they replied via their helpdesk, saying they were investigatingMore time passedNothingThen their phone service went deadNow their website won't receive emailSTAY AWAY from this group

I cancelled an order with this company on 1/17/(order number ***)The cancelation notification stated that it would take up to business days to process the refundI waited the days and have not received the refundI've attempted to contact them times and have not received a response as of now, 1/30/07:47am

I placed an order with Supplement Warehouse months ago The order had not arrived after a reasonable period, so I cancelled the order, & was told my money would be refunded to my credit card I contacted the company recently & told them I had not received the refund they replied that they would look into it & get back to me shortly nearly wks later, they haven't responded I just tried emailing & calling them at the number on your site The email address is no longer in service & neither is their phone number Have they gone out of business? Will I ever get a refund?

Twice recently I have ordered from Supplement Warehouse onlineIn prior years the service was great In September I placed an orderIt took over a month for them to ship it outI tried emailing their help deskNo one ever replied in the weeks between when I emailed them and when the product was shippedI tried repeatedly to call themEvery time I received the message saying due to heavy call volume we cannot take your call at this timeAfter lots of calls - I finally got throughShe gave me a scripted answer saying the manufacturer had changed the product so they were waiting for it to be sent to themI told her I ordered two different products from two different manufacturers so which one did that apply toShe had no answerI asked why I never received a reply to my email to the help deskShe said they always respond in a timely mannerThey never responded in weeks I gave Supplement Warehouse the benefit of the doubt and was hoping it was a one time problemI ordered one month ago on December 9th and my order still has not shipped outI am having the same problem contacting themThey charged my credit card the day I placed the orderI will never use them again and will advise others to not go through this company

I ordered Protein Bottles on September and my confirmation order stated it will take days for delivery It also stated "Once your package ships we will send an email with a link to track your order" This has yet to happen I try calling them and can never get through, then I e-mailed them twice and have not yet received a response This company however did charge my credit card, but has failed to deliver me my products I just want what I paid for and to be treated like a customer and not be ignored Please help me

I ordered Cellucor Cunder the promotion of "buy (2-serving containers) servings get servings free, and was only delivered servings I contacted the business several times regarding this issue with no rectification of the problem I was also guaranteed free items with the order and was told that they were no longer in stock