Survey Sampling International

To Whom It May Concern: This member's account was already reactivated on 9/15/and she was contacted by one of our representative with Ticke [redacted] The issue was resolved and she was able to make a claim of $today, September 16,

To Whom It May Concern: We are very sorry that this member did not receive a replyUnfortunately, we did not receive an email in our helpdesk about her concernIt is likely that there was a delivery issue somewhereMoreover, we found out that this member joined the panel on October and it was her first attempt to make a claimNormally, our members are flagged that it could take up to hours for our system to verify their requestIf they do not wait the hours, the time will reset and they will need to wait another hoursOnce our system has finished the verification and no fraudulent activity is detected, the payment request will go throughIn her case, we detected some fraudulent activities which triggered the system to block her from redemptionBelow are troubleshooting steps we would like the member to consider before making another attempt to redeem: [redacted] pot)Ideally, not one that is shared or used with other users.-Please make sure only one internet browser window is open.-Add our survey site on your anti-virus’ exception list.-Avoid using proxy, VPN or virtual machines.-Turn off private browsing ( [redacted] ***.-Check to make sure your internet browser is updated.-Have an alternate internet browser downloaded on your device just in case.-Flash needs to be enabled - you may visit h [redacted] l-JavaScript needs to be enabled - you may v [redacted] mWe hope this is usefulFor further assistance, this member can reach us at [email protected] or call us at 1-866-360-(Mondays-Fridays, 7am-5pm)

To Whom It May Concern: We apologize for the inconvenienceUnfortunately, conversion rates varyQuestions about SSI's Terms and Conditions will be answered by our legal counselFor further assistance, this member can reach our legal department via email at [redacted]

To Whom It May Concern: We apologize for the inconvenience this member had experienceAs per our records, one of our Account Specialists informed the member that the account was permanently deactivated because of accessing the surveys from outside of the country (with Ticket# [redacted] )However, we have gone ahead and forwarded the account information to our Accounts Department for re-evaluationThe member will receive another email from us with the final assessment as soon as we have an update

We are on the national do not call list and this company keeps calling both of our phone numbers and has there phone number listed as a wi state number (very dishonest)It's gotten to be harassing at least times a week!

To Whom It May Concern: We sincerely apologize for the inconvenienceOur system automatically flagged the payment request to avoid account breachMembers who opt to claim [redacted] code too will have to go through a phone verification process which we did not see this in our recordsWe would be more than happy to manually pay her an [redacted] code, but this will result to permanent deactivation of all the accounts she has registered with [redacted] and will not be able to join our panels again in the futureIf she opt to be paid manually, we will process the paymentThank you

To Whom It May Concern: We apologize for the inconvenienceUnfortunately, manual processing of rewards takes 7-business days to completeRest assured, the reward should be in her account within the weekDue to a large volume of members sending requests, the process takes longer than usual

To Whom It May Concern:
May we please ask the member to contact the survey helpdesk he registered with to investigate the issue? Unfortunately, we are unable to locate an account using the email address and name provided in this complaintWe would be more than happy to assist him resolved the issue if he can provide below information:Full Name as seen on the survey account:Survey Panel:Email address:Date of Survey Participation:Actual Survey Link:

To Whom It May Concern:
After further investigation, we were unable to reactivate her *** account with over $because she has created accounts with email addresess *** and m*** As stated in our Terms and Conditions, we will only allow account per
personBecause of this violation, we can not reactivate the account for good.We apologize for the inconvenience

To Whom It May Concern:
Unfortunately, the assessment is final and we could no longer reactivate this member's accountOur record shows that her original account *** was deactivated 11/8/2016, while the second account *** was created 10/26/

To Whom It May Concern:
We apologize if the member did not receive her additional incentive yetWe try to process the reward as soon as the survey is closedUnfortunately, there was a miscommunication on the reward offerInitially, our agreement with the client was only to reward them if
they complete the study in our systemBut since they offered additional incentive in the letter with the product to test, we are now processing the incentive on our end as requested by our clientWe checked our records and found that this member also received an email communication from our support team (Ticket#2*** informing her that we are already uploading the reward and will be added to her account next week and she thanked the representative.If she has any questions or concerns, she can always contact our support team for updatesAgain, we are sorry for the inconvenience

To Whom It May Concern:
We apologize for the inconvenience this has caused youWe'd be more than happy to assist you in getting their phone number(s) off our calling listPlease send an email at *** and include the phone number(s) in the body of the emailThank
you

Complaint: ***
I am rejecting this response because:
You are a survey company that also operates other arms that pay cash in return for surveysYou made a cash offer of a fixed amount by email without stipulating anything about conversion to pointsThat amount is what I decided to commit my time, bandwidth and effort based onYou ended up paying significantly less than that amountNothing you or your lawyers can say after the fact changes thatYou are continuing to waste even more of my time offering the same excuse in increasingly drawn-out legalese
Sincerely,
*** ***

To Whom It May Concern:
We are sorry if the member did not receive the reward for the special survey he participated inAdditional incentive offered by the clients we are running the survey for will only be paid out if the survey is fully closedSurvey responses are carefully reviewed to
ensure that respondents provided quality data for research purposes as outlined in our Terms and Conditions.Moreover, we are unable to locate an account with the name and email address provided in this complaintWe would like to ask the member to send an email to the panel helpdesk where he registered his account with and we will investigate it furtherWe apologize for the inconvenience

Complaint: ***
I am rejecting this response because:
The business is not making any actual attempt to resolve the issueThey keep making the same nonsense excuses about "conversion rates" without addressing the actual problem of the fraudulent offer made by emailThey are clearly dealing in bad faith are just wasting my time with these pointless responses
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I have not yet received any further communication from the business but I look forward to hearing from them and getting this issue resolved
Sincerely,
*** ***

To Whom It May Concern:
We thank the member for providing us more information to review the missing paymentWe have sent him an email in our system ticket #*** for referenceWe will contact him directly for updatesWe apologize for the inconvenience and thank you for your understanding and patience

To Whom It May Concern:
SSI’s Survey Points Club is an online panel/community, in which members of *** Guest Rewards Loyalty Program can receive *** Guest Rewards Points for completing surveysFor completing surveys, SSI may offer points or SSI may offer a dollar amount convertible into Points The points only offers are straight-forward and not subject to dispute by this memberThe member is disputing SSI’s conversion of an offer in dollars into *** Guest Rewards PointsSSI has created the conversion rate based upon information provided by or through ***SSI does not base its conversion rate on the conversion rates of other partners within the *** Guest Rewards Loyalty ProgramSSI has no information on such third parties activities or conversion rates and SSI’s program is designed based upon SSI’s program and activitiesSSI uses the same conversion rate for all panelists, therefore, the individual making this complaint was not subject to any discriminatory or different treatment.
We apologize for the inconvenience

I love giving my opinion and I get perks as a reward. I tried to cash out my survey points only to get a message saying there was an issue with my account. I now see that I've been locked out of all SSI surveys. I did violate and terms nor did I fraudulently five information that was bad. I have been trying to update my profile across all sites and it is causing problems with my responses is the only thing I can think of. If that's the case that us not due to my lack of trying. I have. I have wasted days, weeks and months of input only to be locked out. What a huge slap in the face. Everyday I took dedicated time giving my opinion. What a let down. Such a shame. Makes me feel taken advantage of and stupid for trusting them. I've reached out to customer service and haven't heard anything as of yet. I sent a private message. Hopefully that's quicker. I read online that thus is a wide spread problem. They should be ashamed of taking advantage of elderly, disabled fixed income clients.

[redacted]
I am rejecting this response because:
I didn't see anywhere on their website where it stated that members have to wait 72 hours until AFTER I tried to claim my [redacted] gift card. Something like that should be stated in their question and answer section. Moreover, what kind of fraudulent activity was found? If there was some type of fraud going on, wouldn't someone have emailed me about it? I am not intentionally committing fraud nor do I even know what type of fraud they "claim" I committed. I have done these surveys fair and square and I would like my [redacted] gift card emailed to me and then I will promptly cancel my account since apparently there is no communication. I will not sit and be denied something that I have earned.
Sincerely,
[redacted]