Survey Sampling International

We are on the national do not call list and this company keeps calling both of our phone numbers and has there phone number listed as a wi state number (very dishonest). It's gotten to be harassing at least 3 times a week!

To Whom It May Concern:
We apologize for the inconvenience this member had experience. As per our records, one of our Account Specialists informed the member that the account was permanently deactivated because of accessing the surveys from outside of the country...

(with Ticket#[redacted]). However, we have gone ahead and forwarded the account information to our Accounts Department for re-evaluation. The member will receive another email from us with the final assessment as soon as we have an update.

To Whom It May Concern:
We apologize for the inconvenience. Unfortunately, conversion rates vary. Questions about SSI's Terms and Conditions will be answered by our legal counsel. For further assistance, this member can reach our legal department via email at [redacted]

To Whom It May Concern:
We are very sorry that this member did not receive a reply. Unfortunately, we did not receive an email in our helpdesk about her concern. It is likely that there was a delivery issue somewhere.
Moreover, we found out that this member joined the panel on October...

3 and it was her first attempt to make a claim. Normally, our members are flagged that it could take up to 72 hours for our system to verify their request. If they do not wait the 72 hours, the time will reset and they will need to wait another 72 hours. Once our system has finished the verification and no fraudulent activity is detected, the payment request will go through. In her case, we detected some fraudulent activities which triggered the system to block her from redemption. Below are troubleshooting steps we would like the member to consider before making another attempt to redeem:[redacted]pot). Ideally, not one that is shared or used with other users.-Please make sure only one internet browser window is open.-Add our survey site on your anti-virus’ exception list.-Avoid using proxy, VPN or virtual machines.-Turn off private browsing ([redacted].-Check to make sure your internet browser is updated.-Have an alternate internet browser downloaded on your device just in case.-Flash needs to be enabled - you may visit h[redacted]l-JavaScript needs to be enabled - you may v[redacted]mWe hope this is useful. For further assistance, this member can reach us at [email protected] or call us at 1-866-360-9577 (Mondays-Fridays, 7am-5pm).

To Whom It May Concern:
We apologize for the inconvenience. After further investigation, we found out that this member spoke to one of our representatives regarding the tax form issue he complained about. Our representative quickly forwarded his message to the right department involved and...

could confirm his account is up-to-date. This member can now redeem his balance on his account. Moreover, someone from our Legal department will contact him directly about his inquiry.

To Whom It May Concern:
This member's account was already reactivated on 9/15/2016 and she was contacted by one of our representative with Ticke[redacted]. The issue was resolved and she was able to make a claim of $50 today, September 16, 2016.

Complaint: [redacted]
I am rejecting this response because:
 
As pointed out before in private communication with this company, [redacted] redemption rate" is not a factor in this offer. I was offered $40 and $45, as seen in the attached screenshot. I can forward the actual emails to any interested parties.
There was no mention of some sort of [redacted] redemption formula that devalues that amount being applied to those totals in the emails that I received. There was further no specific mention that the compensation would even be in [redacted] points. If SSI's intention was to pay in points, why did they not name a specific amount of points in the email? If you say $40 and $45, I expect $85 in actual currency, not some juju formula applied to it after the fact that reduces the actual real-world value to only 1/4 of that amount. This offer was deceptive at best and knowingly fraudulent at worst. I would not have agreed to live-stream and rate a video for over an hour without a break for only what amounts to $10 in actual purchasing power for each session.
By my estimation I am still owed $62.50 for the service that I performed for this company. All of my avenues of complaint and legal remedy will continue until I am compensated according to the terms of the original offer.
Sincerely,
[redacted]

To Whom It May Concern:
We sincerely apologize for the inconvenience. Our system automatically flagged the payment request to avoid account breach. Members who opt to claim [redacted] code too will have to go through a phone verification process which we did not see this in our records.
We would be more than happy to manually pay her an [redacted] code, but this will result to permanent deactivation of all the accounts she has registered with [redacted] and will not be able to join our panels again in the future. If she opt to be paid manually, we will process the payment.
Thank you.

To Whom It May Concern:
We apologize for the inconvenience. After further investigation, we found that this member's account was deactivated because we had some issues in her recent survey participation. We have forwarded the account information to our Accounts team and will be reactivated...

in 24 hours with a "one-time warning". Companies value the information collected through survey research and are paying for it; therefore, it is important for us to deliver only the best data to them. Below are some important tips to remember when answering surveys. For further assistance, the member may contact our support team accordingly.? Don’t rush: Read and answer every question carefully? Provide honest and consistent answers? Avoid abbreviating words and make sure to use correct spelling? Use appropriate language? Only access one survey at a time

To Whom It May Concern:
We are now investigating this member's concern and requested our Account's team to re-evaluate his account. We consider this as a priority and we'll keep in touch with the member as soon as the final assessment is available.

To Whom It May Concern:
We apologize for the inconvenience. Unfortunately, manual processing of rewards takes 7-10 business days to complete. Rest assured, the reward should be in her account within the week. Due to a large volume of members sending requests, the process takes longer than usual.

Complaint: [redacted]
I am rejecting this response because: I've already emailed this company 3 times over the past month and a half, and each time they tell me they have confirmed that my payment is verified and it will take another 2-3 weeks to post.  I've waited the 2-3 weeks, and it still has not posted.  I emailed them again, and their response was the same, so I waited again... I've done this 3 times, they still have not posted payment.
 
I've provided the email address and dates of my emails.  I can provide copies if needed.
 
 
Sincerely,
Andrew Murret

Their number comes up on caller ID but when I answer no one is there! Stop Calling if you aren't going to say anything. When I call back you can't talk to a person or leave a message. They just keep calling and hanging up.

I have been a customer with Survey Spot for nearly 4 years. In the past month in a half, I was continuously getting locked out of my account. I emailed and emailed and it took them forever to get back in touch with me. Finally, after several back and forth messages, they emailed me saying that, they can not reactivate my account due to multiple household accounts. First of all, I only have one account with them, secondly, it seems funny to me that, when my account is nearly $60, they lock me out and refuse to pay me the money that I earned. I have never had any trouble until this year and I would caution anyone, no matter how long a client, be very wary. I am very disappointed and furious that they are trying to keep my earnings from me.

Complaint: [redacted]
I am rejecting this response because:
 
 
As stated in my original complaint, I've already emailed the company 3 times in the past month or 2, and have received similar responses as the one they just sent me.   I will close this complaint after the $25 Paypal payment is received.  
Sincerely,
Andrew M[redacted]

To Whom It May Concern:
We apologize for the inconvenience. As stated in our Terms and Conditions, we can only allow 1 account per person and 2 accounts per household to partake in our surveys. However, we will contact our Accounts Department again for the reevaluation of his account. We...

will get back to him as soon as the final assessment is completed.

They called, the caller ID was SSI, tel no. ###-###-####. To me, SSI is Medicaid trademark name. Why would they use this name? I got the negative feeling by the company ID name. Just like nobody should use the name as [redacted] except our government tax service. Correct?

Complaint: [redacted]
I am rejecting this response because:
 
As stated, I've already contacted your company multiple times by email, and they have failed to resolve the issue.  That is why I've opened this complaint.  I will gladly provide the requested information.
Full Name as seen on the survey account: [redacted]Survey Panel: Greeting Card PanelEmail address: [redacted]Date of Survey Participation: It was for a period of 3 months, from May-JulyActual Survey Link:  [redacted]
 
On August 8th I responded to this email from i[redacted], requesting payment by Paypal, and was told that my participation was confirmed and payment would take 10-14 days:
 
Congratulations!
Hello.
 
Thank you for your participation in our greeting card study.  Your help has been invaluable to us.
 
As a thank you for your time, we would like to send you a reward valued at $25.
 
You have two options to choose from for your reward:
 
An [redacted] to be used on [redacted]
$25 cash deposited into your [redacted]  (You must has an active [redacted] to select this option.)
 
To make your selection, please send us an e-mail at[redacted]   with your reward choice included. Please provide your email address in which you registered for the [redacted] Panel and your first and last name.
Sincerely,
Andrew M[redacted]

To Whom It May Concern:
We apologize for the inconvenience. After further investigation, the member was informed that her account was deactivated because our system detected a different [redacted] email address in her last attempt to redeem a reward. As a security measure, the system...

automatically frozen the account for verification. In our last email correspondence, we asked the member to verify her account information, but we found that it did not match what we have on record for her. We advised her to call our helpdesk at ###-###-####, but we are yet to hear from her. If she could reply back to the email we sent her today with ticket #[redacted], we will be able to help her get the assessment as soon as we can.

I am frustrated with Survey Sampling International, LLC. My Opinions Outpost and Miles for Thoughts accounts have been frozen. I earned 300 points on Opinions Outpost for a multi-part sweetener survey. This is worth $30.00. I learned my account was frozen when I tried to redeem my earnings. I had this same account frozen issue last spring and my accounts and points were reinstated. What is different this time? Nothing has changed. My sister is on the Survey Spot panel, I am not. I only have one account with each panel. I want specifics on this case and how we can resolve it. Phone calls are never answered and emails just return nonspecific form letters. I am a long time panelist and enjoyed doing their surveys. I hope to have my accounts reinstated with my accrued points and to go back to answering surveys. Thank you for your time.