Survey Sampling International

Review: My account was wrongfully terminated.

My account at opinionoutpost.com was terminated, and I contacted customer support to be told that I violated the terms of service by creating multiple accounts. I was given the email addresses that were allegedly used by me to create multiple accounts. I responded that I have never seen those email addresses and that I did nothing that was a violation of the terms. I was not responded too, and attempts to contact the company again were ignored.Desired Settlement: I would like my account re-opened.

Business

Response:

To whom this may concern:An email has been sent to [redacted]s email address ([redacted]) today (10/16/2014). I await her reply so we may proceed with the assessment of his survey account.Thank you.Kind regards,[redacted]Respondent Relations Specialist

Review: [redacted] is an app I used to take surveys. I was getting the money I earned, when suddenly, I couldn't access my account. They got quite rude in their replies, saying no one else is having issues with app, which is false, I've read reviews and some people have had same issues I am currently experiencing a year ago. My issue is they are not returning emails or phone calls I am sending. I earned 9.00 which isn't a lot, but I earned it and want it. Is there anything Revdex.com can do to help me?Desired Settlement: Earned$9.00 in [redacted] credit codes, and that is what I'd like

Business

Response:

To whom this may concern:We are already working with [redacted] in sending her an [redacted] gift code worth her remaining balance of $9.50, as we can no longer reinstate her [redacted] membership.Kind regards,[redacted]Respondent Relations Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have been a member on Opinion Outpost for an extended period of time and have utilized their services to a great extent but as time has went on the quality of the Customer Service of the site has been lessening to a very unhealthy degree. I have made numerous attempts to contact the business about their surveys which I have encountered errors yet to no avail as I have been sent the same automated message from their representatives every time:Hello %s,We apologize for the inconvenience this may have caused you. This survey %s is still currently open. Because the survey did not direct back to your account, we must verify your participation with the client when the study is closed. If you did complete the survey, your account will be credited within 2-4 weeks.Thank you for your patience.After I would reply to their message they would either send me another useless message or not reply to me at all. I have undergone this frustration from this website for a very long time and felt like I was being cheated out of my own points but I am not filing the complaint solely for that purpose. I recently sent another inquiry about a survey error asking precisley not to send me an autmoated message but to really acknowledge my problem here is what I sent:I just finished this very long and time consuming 55 minute survey to be given a message saying I did not qualify at the end which is completely bogus in my opinion! I want my 50 points back or I will file a complaint against this buissness. DO NOT GIVE ME THE SAME AUTOMATED MESSAGE SAYING THE SURVEY IS STILL OPEN AND I WILL HAVE TO WAIT A COUPLE OF WEEKS EITHER. Thank YouSurvey: [redacted]n all Caps I tried to get the message out that I didn't want a generic message in hopes it would catch their eye but to no avail Moniaria from the Opinion Outpost Helpdesk did not even bother to look at the message! Again let me reiterate that this has happened a great number of times and I have been denied MANY points because of this. notEnoughCharactersDesired Settlement: I want the points I worked hard for in regards to survey [redacted] and many others I have been denied. A settlement of at LEAST 200 Opinion Points is what I am looking for.

Business

Response:

Hello Kareem,

You will be pleased to know that your Opinion Outpost account has just been credited with the 50 Opinion points reward offered for [redacted] You may verify this by visiting your Survey History section.

Let me point out that our clients record IDs of respondents that complete their studies. And their list of Completed IDs is not available to us until after the study is off field (closed). You are advised by helpdesk to wait 2-4 weeks after your participation, because it actually takes that long for a study to run and for the client to send us their final list of completed IDs. Only after a study is off field will we be able to receive that list from the client. We try to explain this to our members--that not every survey they complete on our site will immediately credit their account with the reward offered. There are really times we have to wait for the client to verify the respondent's participation. If you still have any pending tickets with our helpdesk, please feel free to follow up on them.

Thank you!

Kind regards,

Susan Evans

Consumer

Response:

Review: 9955852

I am rejecting this response because:

Review: This company calls me repeatedly, multiple times a day. Each time they call I follow the directions on their website to have my number removed from their call list. I send an email and I leave a voicemail as they instruct. And still they call me, 5-7 times per day. This has been going on for 6 months. They refuse to take me off their list. I have never heard of this company nor have I signed up with them. When I try to block the number they are calling from, they just call from a different number.This company is harassing me and I have found no way to get them to stop.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want SSI to stop calling me and I want verification from them in writing that I have been permanently removed from their list.

Business

Response:

Business Response /* (1000, 5, 2013/08/13) */

To whom this may concern:

We have reviewed the complaint filed against SSI. We appreciate your bringing this matter to our attention and allowing us to address the issue. Let us assure you that SSI is not a telemarketing company. We are a market research data collection organization. We conduct survey research via the telephone and provide the data in a tabulated format to our client. This data is not associated with the name of the respondent, nor is the respondent contacted later for the purpose of any telemarketing-type activities. We do not solicit sales, nor do we provide any type of sales leads through our interviewing process. Our industry is not required to maintain a ''do not call list'' at this time, but as a courtesy, SSI has chosen to do so. The list is updated in each of our calling facilities throughout the year.

The phone number in question was most likely generated randomly and was included in our study with many other randomly generated phone numbers from selected markets. We have added [redacted]'s telephone number (XXX-XXX-XXXX) to our internal Do Not Call list. Please be aware it may take up to 48 hours for the phone number to be updated through all our databases.

We apologize for any inconvenience caused.

Sincerely,

Respondent Relations Specialist

SSI

6 Research Drive

Shelton, CT XXXXX

United States of America

Tel: +X (XXX) XXX-XXXX

Email: [redacted]@SurveySampling.com

Review: Surveyspot locked my account and refuses to pay up.

My account was locked as I was trying to cash out the money I earned. Customer service has been unhelpful.Desired Settlement: I want to cash out the money I earned.

Business

Response:

Business Response /* (1000, 5, 2013/03/20) */

To whom this may concern:

This complaint is already resolved. Mr. [redacted]'s SurveySpot account was reinstated on XXXXXXX after further investigation. Our account specialist was able to notify him via email of the reinstatement. As of XXXXXXXX, Mr. [redacted] was able to redeem 1000 points successfully.

Consumer Response /* (2110, 7, 2013/03/22) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Too much of a hassle. Account Closed.

Review: frozen my account , I not why, only redeem my 125 points for [redacted] and [redacted] block my accountDesired Settlement: reactivate my account or pay me my points 125 points

Business

Response:

To whom this may concern:

This is to confirm that [redacted] (listed as "[redacted]" in our system)'s [redacted] account is active. We see he was able to exchange 235 [redacted] points for a US$23.50 [redacted] gift code on 11/14/2014.

Kind regards,

Respondent Relations Specialist

Review: I have been a member of this panel for more than 2 years. when I tried to cashout out my reward points with paypal I got a message saying my account was "terminated for non compliance" I contacted the Opinion Outpost helpdesk and they told me it was because I had more than one account. I have been through this before, and the last person I emailed in July 2013 told me they had removed my accounts with OpinionWorld and SurveySpot. So I contacted them about why my account was terminated and they still say I have more than one account and they refuse to reactivate my account and give me my money I worked so hard for. This company cant be trusted!Desired Settlement: I would like my account with OpinionOutpost with my email [redacted] reactivated or my points of 630 which is $63.00, I worked so hard to earn this and they refuse to give it to me.

Business

Response:

To whom this may concern;

Christopher Conquest's membership account can no longer be reinstated. Our Accounts Department has already reached a verdict and will not reconsider his case. We will however, look into the possibility of paying him his remaining point balance. I'll get back with an update as soon as a decision is reached.

Thank you for your patience.

Sincerely,

Respondent Relations Specialist

Review: I've received at least 5 calls from this company in 2 days. If I pick up the phone there's silence and eventual dial tone. If I let the answering machine take it, they never leave a message. The day before this started I received several calls from UNKNOWN or 000-000-0000 around the same time of day. (evening between 5:00-8:00pm) Coincidence?My caller ID reports SSI calling from ###-###-#### and ###-###-####. After researching these numbers at various consumer message boards others report that Survey Samplings Inc is behind the calls. I'm on the donotcall registry and filed a complaint.If the calls don't stop I'm contacting my state attorney general.Desired Settlement: Removal from SSI's internal call list.

Business

Response:

To whom this may concern:

Our apologies for the delay in responding to this case and for the inconvenience caused.

Please be informed that the following phone number has just been added to our internal Do Not Call list. Please allow 48 hours for the number to be removed from all our databases.

###-###-####

Thank you.

Kind regards,

Respondent Relations Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My fiance and I both have accounts on this site, it states in there terms of service that 2 accounts are allowed. The last time I went to cashout I didn't check which user was logged into [redacted], my fiance and my [redacted] both use the same password, and because of that my account was frozen. I have contacted them several times about the issue, but they keep trying to say that I have 3 accounts instead of 2, this is because my fiances friend made an account as well. She lives in another household and logs in from a different IP, but they swear that the account is ours when it is not. This issue has caused my fiances account as well as her friends accounts to be frozen as well. In turn it has created personal relationship problems between the 2 of them.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want all of our accounts unfrozen, or I want the $48 owed to me sent to my [redacted], seeing how customer service is failing to relay any and all information that I am giving them.

Business

Response:

To whom this may concern:

Our records show [redacted] account was reactivated on 1/13/2014. Since then, he's been able to redeem his points for cash via [redacted].

Thank you.

Kind regards,

Review: This company is illegally blocking my access to their surveys on MULTIPLE third party survey sites, including [redacted].com to name a few.Desired Settlement: STOP blocking me! I am FED UP with the abuse from this company. they do NOTHING to fix their survey routers and I have complained to [redacted] about them and nothing was done to unblock me from their surveys. STOP illegally blocking me!

Business

Response:

To whom it may concern:

We would like to inform Charlotte

Pringle that we have no intention of ever allowing her to participate in our

surveys (even through our affiliate sites like [redacted] as she is blocked due to bad

behavior. We have already informed her about her membership status with SSI more than one occasion.

Thank you for your correspondence.

Sincerely,

Susan Evans

Respondent Relations Specialist

SSI

6 Research Drive

Shelton, CT 06484

United States of America

Tel: ###-###-####

Email: [redacted]SurveySampling.com

Review: Completed surveys [redacted] In ALL instances the survey was properly completed (I was thanked for successfully finishing the survey by the way) and I was "disqualifed" AFTER I successfully completed the ENTIRE survey in the time identified on the survey invitation. This is a BLATANT effort by the company to FRAUDULENTLY STEAL my data without paying for it! I have contacted them numerous times and no effort has been made to investigate or rectify the issue. Each time the response has been "it says you disqualfied".Desired Settlement: Payment of FULL credit for each completed survey (700 points) and payment of an additional 700 points for time wasted contacting the Revdex.com when customer service SHOULD HAVE addressed this issue in the first place!

Business

Response:

To whom this may concern:

[redacted] is a member of [redacted]t and [redacted], both managed by SSI. The surveys indicated in his complaint have just been credited accordingly.

Survey Code: [redacted]

Recorded Participation Status: Quota full

Date: 6/6/2014

Reward Credited: 15 Opinion points

Survey Account: [redacted]t

Survey Code: [redacted]

Recorded Participation Status: Doesn't meet criteria

Date: 6/5/2014

Reward Credited: 450 points

Survey Account: [redacted]

Survey Code: [redacted]

Recorded Participation Status: Completed

Date: 6/23/2014

Reward Credited: 10 Opinion points

Survey Account: [redacted]t

Kind regards,

Respondent Relations Specialist

Review: My account was terminated unfairly.

I had been a member of [redacted] for almost five months, and for the most part had a pleasant experience. However, as I review my general 'sent' emails, most of them were sent to your help desk. Daily I would take a half hour's worth of surveys and not receive my due credits; however I was patient, and remained with the site. I would contact the help desk. and when I didn't receive a response, I would call the ever-helpful customer service number, in which I would be put in contact with an employee who either sounded bored, or disinterested, if not a mix of the two. I have never violated any of the rules or guidelines, but a few weeks ago,a day after I cashed out (thankfully) when logging into my account, I was told it was frozen. I had to send COUNTLESS emails, and call twice, just to receive a botched response as to why. I was given the run around for four days, before I was told it was due to the fact that I took multiple surveys at once-which I NEVER did. At this point, I felt it was fruitless to contest, because with your employees, you get absolutely nowhere. I feel as if I was targeted because of how much money I was accumulating weekly, and apparently I was taking money out of your pockets. I worked hard on surveys, as well as the products that companies would send me, to provide genuine and honest feedback. I still had completed surveys with incentives unaccounted for, but after awhile, I didn't pursue it, and this is what I get in return.Desired Settlement: Renewal of my account.

Business

Response:

To whom this may concern:[redacted] membership was terminated on 1/14/2014 for violating our Terms & Conditions. Her survey accounts are closed and will not be reactivated. Termination of membership includes forfeiture of remaining point balances."In addition to any and all other available remedies, SSI may, without notice, suspend and/or terminate your use of, access to, and/or participation in the Services if you are in breach or violation of these Terms. If SSI terminates your membership due to your breach or violation of these Terms: (i) you forfeit all rights, title, and interest in and/or to all unredeemed rewards, incentives, and/or prizes, effective upon termination; (ii) your membership will immediately be canceled; (iii) your access to, participation in, and use of the Services will immediately cease, and (iv) you will not be allowed to participate in surveys offered through the Services. In the event that a non-Panel member breaches or otherwise violates these Terms, such non-Panel member hereby agrees that: (a) all rights, title, and interest in and/or to all unredeemed rewards, incentives, and/or prizes (if any), will be forfeit effective upon termination; and (b) access to, use of, and participation in the Services will immediately cease."Thank you.Kind regards,

[redacted]Respondent Relations Specialist

Review: This is a website for panelists to take surveys and earn points for taking surveys and also entries into their $10,000 quarterly drawing. Well I have contacted surveyspot with the technical issues their website has had for over 5 days. The problem is I am not able to participate in taking surveys thus denying me the possible points I could be earning for completing a survey and all the entries I have been denied in the quarterly drawing which you receive even if you do not qualify for the survey. Their response is they are aware of the issue and are working on it, well like I said the problem has been going on for over 5 days now. This tells me that their IT department is incompetent and cannot resolve the issue thus denying me points which are used to claim money, gift certificates etc. Not to mention all the lost entries into their quarterly drawing. This is bad business practice and is against their published business practices. I find this to be totally unacceptable as they have cost me points for gifts and entries into their quarterly drawing.

Desired Settlement: DesiredSettlementID: Refund

My desired settlement which is more than fair is for Surveyspot to credit my account with 2500 points and also 50 entries into their quarterly drawing, as if their website was working and I was able to take surveys I had this potential or earning the points and entries I am asking for in a settlement which is more than fair. And most of all for them to fix their website so I am able to take surveys.

Business

Response:

Business Response /* (1000, 5, 2013/06/15) */

To whom this may concern:

It has been confirmed that the issue with accessing surveys through the "Take a Survey" button and/or general survey invites has already been fixed. Our apologies for the inconvenience you encountered during this period. However, SSI will not credit your account points or prize draw entries you "could have" earned had you been able to access surveys to participate during that time. Points can only be credited if you are listed as a complete for a survey you actually took. And prize draw entries are given for every survey opportunity you complete or disqualify from. We see that you were able to successfully complete a survey on your SurveySpot account last 6/14/2013 and have been able to access survey opportunities since then. Please review your profiles and see that they have been filled out correctly and contain up-to-date information, to allow you the opportunity to complete surveys.

Consumer Response /* (3000, 7, 2013/06/18) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The companies response to a settlement is unacceptable, as I was unable to take surveys for a week, their site was not working properly and that is my fault? It is my belief that they should take responsibility and do the right thing for their customers which they have not done in their response. If their site was working like it was suppose to I would have earned many points and drawings into the quarterly $10,000 and I have lost many opportunities to do so for a week. I am tired of companies not taking responsibility and doing the right thing to satisfy their customers. Where has customer service gone in this country?

Consumer Response /* (-5, 9, 2013/06/18) */

I would like to add an additional comment to Survey International's response to them not accepting my settlement. They stated points and entries are earned for taking surveys. Well that was impossible to do with their site being down for a week. So their response to my settlement does not make sense and is null and void since I was not able to take surveys like I am supposed to be able to do if they had their site up in a timely manner, but being down for a week is not a timely manner and it tells me they have an insufficient IT department. So again I do not accept their response and their willingness not to accept my settlement offer.

Review: daily I recv calls from this company. the call is from ###-###-####they never leave a message, I have no business with this company and never have. I am reluctant to contact them as other people have stated they hang up on them, curse at them, just hear music no person, etc etc. The company states they do not have to abide by the do not call registry however I do not want calls from them. others who have called to complain have been told by [redacted] that they can and will call and others reported they tried removing their number from their website/or by phone and they still call them doing exactly what they do to me. Thank you so much for any help you can provide in this matter.Desired Settlement: I would like my name, number, any/all info removed from their data base.

Business

Response:

To whom this may concern:

This is to confirm that the following phone number has just been added to our internal Do Not Call list. Please give it 48 hours to be removed from all our databases. We apologize for the inconvenience caused.

###-###-####

Kind regards,

Respondent Relations Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would however like to know with regards to what they were continuing to call/harass me for. What business/etc my name/number was affiliated with. thank you kindly.

Sincerely,

Review: I am forced to file a complaint regarding [redacted] practice of not issuing a cash reward after collecting enough points for surveys taken.

I have recently registered with [redacted], have been taken surveys for month, I don't have complaint regarding awards for survey completion, my points were fairly marked on time as - earned.

However, after I have collected 110 points, I wanted to try their reward system - 100 points needed for 10$ value reward, so I wanted to convert those points to 10$ to my verified Business [redacted] (as on provider's site noted - just verified [redacted] are accepted,thus I have fulfilled their rule).

However, when I tried to cashout reward, the site gave me nonsense explanations, stating errors, I have contacted support and helpdesk few times, they were trying to blame "[redacted]" (without [redacted] it's not possible to solve those surveys anyway) "cache" or browser, but being an IT specialist and security expert myself,I knew it's all automated nonsense, so when I pointed them out that [redacted] is not the problem as it's already enabled, they changed their story to "same state as registered" when trying to cashout reward - which is no where noted on their site as rule.

So I am filling my complaint against them for not issuing me my reward - and my motivation is solely based on that this is NOT the first time they face such problems nor that I am only one of their customers that faced that "clear cashe, enable [redacted]" advice from them, without reward being issued on [redacted].Desired Settlement: 10$ to my [redacted] business account [redacted]

Business

Response:

To whom this may concern:Our records show that [redacted] successfully redeemed only 100 Opinion points (worth $10) for cash via our [redacted] reward option on 2/13/2014. He did not redeem his remaining 10 Opinion points (worth $1).Thank you.Kind regards,[redacted]Respondent Relations Specialist

Review: Company cancels account, invalidating effort, refuses to reinstate account without considerable effort, holds promised payment hostage.

This company is an online survey company that pays participants in redeemable "points". These points are awarded upon conclusion of various surveys, and can be redeemed for cash or gift card credit once certain thresholds are reached. The company has, on multiple occasions, frozen, locked, or otherwise denied me access to my account. In so doing they likewise refuse access to, and prevent redemption of, accumulated points on the account.

Payment is not immediate upon completion of offered surveys, but accumulate until a certain limit is reached, and can then be redeemed once that minimum threshold is reached. Because points must be redeemed for value, and because points are only gained after successful completion of surveys, freezing the account, and denying access to, and redemption of, already accumulated point functions, in effect, a refusal to compensate participants for work already performed.

The company has, so far, engaged in a pattern of this behavior, allowing points to be accumulated (which is done through successful completion of surveys, from which the business itself derives profit) and then preventing redemption by the panel member. On 4 separate occasions my account has been mysteriously, and without warning, "frozen". Only after lengthy and protracted discussion with their customer service team (consisting, it seems, of one individual), is the account restored. Then locked again for equally mysterious reasons some days later.

While the company does of course reserve the right to ban fraudulent or inadequate accounts, each time the ban has been protested it results, eventually, and with seeming great reluctance, in reactivation. I've committed no violation, broken no rule, and have had my account restored each and every time.

I believe this to be an intentional and malicious pattern of behavior on behalf of this company, in which they deliberately seek to lure panelists to their site, have them engage in survey activity (which gains them profit) and then mysteriously, and without provocation or warning "freeze" the account, thus denying compensation to their panelists for work performed. Only when (and if) this action is protested, does the company begrudgingly restore the account.

They then freeze it again within days, and repeat this cycle.

This appears to be a deliberate and calculated effort to minimize paying the promised compensation, while still reaping the benefits of the member participation. Deliberate effort to avoid paying promised compensation constitutes a fraudulent act.Desired Settlement: I wish my account reinstated, to be allowed to redeem accumulated points, and to continue as a panelist without undue manipulation or cancellation of my account without cause.

Business

Response:

To whom this may concern:Our records show [redacted] Opinion Outpost account was reactivated on 5/23/2014. Since then, he's been able to redeem his points.Thank you.Kind regards,[redacted]Respondent Relations Specialist

Review: I have been a member of the opinion outpost for almost a year and I have collected over 1,000 in points meaning I can get over a $100 pay out. When I went to login today 7/29/13 I had a message popup stating my account was frozen due to data concerns. I am not happy I also have another site I use by this company called survey spot that has the same message popup! I want my payout for what I have done! I e-mailed them and did not get a response I also called and no one answers then I am told to leave a message! I feel I have been scammed I want my money!

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want to have my payout for what I was promised for doing a years worth of surveys! This is over $100 dollars that I deserve I put a lot of time into doing these surveys with the intent that they were going to pay me for my efforts There are several compliments on the internet stating that this is a good site and reputable so why is this happening can you help me to collect on my earnings?

Business

Response:

Business Response /* (1000, 5, 2013/08/13) */

To whom this may concern:

After thoroughly assessing the member's account(s), the Accounts Department decided to reinstate the member's account(s) with a warning to refrain from rushing through the surveys moving forward. [redacted]'s account(s) was reactivate last 7/30/2013. Her points were not forfeited during the time her account was suspended. She was already notified of this via an email ticket sent by one of our Accounts specialists on 7/30/2013. Please consider this complaint resolved.

Thank you.

Sincerely,

Respondent Relations Specialist

SSI

6 Research Drive

Shelton, CT XXXXX

United States of America

Tel: +X (XXX) XXX-XXXX

Email: [redacted]@SurveySampling.com

Review: This company has called our business several times over the last 2-3 weeks to ask us about our telephone service. We have spoken with them more than a dozen times in the last 2 weeks, and every time we have asked them not to contact us again. At 9 am this morning we asked them again not to contact us, but at 1 pm we received another phone call from them. Each time they call it is a different person on the line, but they are always asking the same questions. Even after I tell them we are not interested, they continue to speak and ask questions, and I usually end up having to hang up the phone to end the call. I have even put our number on the Federal do not call list to avoid this type of situation, but they call us again anyway. Whether they are selling a product or just asking survey questions, what they are doing constitutes harassment and is unethical.Desired Settlement: I want them to stop calling us, as I have lost count on how many times I have asked them directly not to contact us anymore.

Business

Response:

This number has been removed from our calling lists.Thank you.[redacted]

Review: They have called my company over 20 times it the past few weeks asking for us to take a survey of our telephone company. We have declined every time and have asked them to stop calling our business. They have not honored any of our requests. They will not stop harassing us!Desired Settlement: I want them to stop calling my business.

Business

Response:

To whom this may concern:

The following message has been sent to Mr. Creek today, 12/6/2013 (Friday). We are hoping to hear from him.

Attn: David Creek

[redacted], CA 90720

This is in response to your Revdex.com complaint, under complaint ID [redacted] I would like to apologize for any inconvenience we may have caused you and your company. In order to proceed with your request, I kindly ask you to provide me with the telephone number you received or have been receiving our calls on. I would be more than happy to place the telephone number permanently on our internal Do Not Call list.

Looking forward to hearing back from you soon.

Kind regards,

- Susan

Susan Evans

Respondent Relations Specialist

SSI

6 Research Drive

Shelton, CT 06484

United States of America

Tel: ###-###-####

Email: [email protected]

Review: This company continues to call my home in Louisiana, from several different [redacted] phone numbers. Sometimes the numbers are out of state, but here lately they have been local calls. When we answer, 9 times out of ten, the caller hangs up without saying a word. When someone does respond we ask to be removed from their call list and then we get hung up on. Return calls to these numbers all lead to a canned reply message for us to visit their website. The website, however, has no option for removing my number from their list. Also, no one ever answers the phone at the number provided on the website. All calls go to a voicemail box. Of course, we have never received a return call to address the situation.Desired Settlement: I want the phone calls to stop IMMEDIATELY. We want no part in your surveys, sampling or any other business you may have. We have asked nicely over the phone but that gets nowhere. So send me one of your canned letters, the one where you feign ignorance and sympathy, and put my number on your "internal do not call list"....NOW

Business

Response:

To whom this may concern:

The following message was sent to Van Falgout's email address today. I have yet to receive his telephone number so I can proceed.

Attn: Van Falgout

307 Mark Dr

Des Allemands, LA 70030