Swap.com

I have bought & sold with this company several times Could not ask for better service They are wonderful!! We are so lucky to have swap.com Dont have to spend a lot of money to get nice things

I discovered Swap.com just three months agoI have purchased two large boxes filled with items from Swap.comAll the items I purchased were in excellent condition, clean, and items were carefully packaged in plastic bagsThanks to great item descriptions and sharp photos, all my items were exactly as pictured and describedI always purchase at least $worth so I receive free shippingDelivery was swift and I am always excited to explore the "new to me" items as I open the Swap.com boxes
I have also sent two large boxes of items to Swap.com to sell for meTheir instructions on how to participate are very clear and straight forwardThey have many articles on their site to explain different aspects of the selling experienceTheir listing photos are crystal clear and their item descriptions are extremely well-doneThe seller's fees are certainly reasonable - they earn them by their superb workIt is fun to easily price the items they have acceptedI love that the few items I've sent that were not accepted can be donated and that those profits go to charityI have already had one "payday" from items I have sent in and it is fun to see my current sales mounting upI love the notification that comes to me when an item sells and I can see how much I have earned
I love everything about Swap.comPerhaps my very favorite part of Swap.com is their world-class customer serviceI have had several years of experience with two other major on-line clothing consignment businessesI have severed relationships with both those businesses and will do business only with Swap.comI have had many questions that I sent to Swap.com Customer ServiceIn all instances I have received swift, polite, and informative responsesTheir Customer Service Manager has been exceptionally helpful and kind and he always swiftly replies to my questions
I think Swap.com is very honest and transparent in their business model and actionsI feel that I am valued as a buyer and as a lister of items to sellI have been delighted with all my purchases and very pleased with my listing and selling experience
I think Swap.com is the best on-line consignment company by far

I had a great experience with swap.com
I ordered coats for an annual holiday coat drive
The coats were all clean and in good condition and the process was easy and accurate

Always a great experience ordering from Swap.comQuick shipping and a great selection of clothing available

SWAP.com is a fantastic consignment website! They have made shopping extremely easy by allowing you to sort by size/price/item/etc, they have prompt shipping and delivery with reasonable shipping fees, have excellent customer service and satisfaction guaranteed, and sell quality itemsI have purchased multiple children's items through this site to include clothing, books, and toys and I have been extremely satisfiedThe only hiccups I have encountered were that 1-items I ordered had a stain or small hole, not as described in the quality, and/or they couldn't locate the item in the warehouse but customer service responded immediately and posted my refund the same day and allowed me to keep the defective items- so I didn't have to worry about shipping them backI would highly recommend this site!!!

Complaint: ***
I am rejecting this response because:I do not want a "store credit"Your slogan of 100% refund guarantee is the reason why I purchased from you at all, and it is a shamI want my money to spend how and where I wantYou took the clothes I returned and have re-posted them, so you will not be out anythingI will not accept anything less.
Sincerely,
Beatriz ***

This company has old-fashioned customer service skillsI just can't say enough about themTheir web site is easy to navigate, they have incredible prices, the product is like-new, brand name merchandise
I'm glad they're in businessI will continue to buy from them as my grandson growsIt will save me enough money that I'll be able to help pay for college!

Good luck getting anyone to ever answer the phone number listed They have terrible customer service I foresee this company going out of business eventually due to deceptive practices both with how they pay the people who consign with them, and how they treat customers who buy from them

I really enjoy swap.com, I find it most useful by using the filters to narrow down your search to specify the items you are looking for otherwise it could be a bit overwhelming as there are a lot of things availableI've ordered jeans, coats, blazers and just recently a pair of bootsEvery single article was in better than good shapeNo faded items, they were exactly like the pictureThe prices are beyond reasonable almost a steal!!

I am a new shopper on Swap and was very surprised how quickly order arrivedThe items were individually labeled and tagged just as I would've received from a department storeAll the items were in very good condition and ready for wearing

Have been shopping with swap.com since they were brand new and have always been happy with my experienceCustomer service has been so helpful and responds quickly

Hello ***, We greatly apologize for the inconvenience In reviewing the first two order numbers you supplied, I show those packages are being returned to us due to an Insufficient Address The shipping address did not include a physical street address, the orders shipped out as
this: *** *** AskFran Enterprises Hercules, CA 94547 If you would like us to ship these back out to you once we receive them back, please advise I show your street address in this Revdex.com Claim is: *** *** Drive If that is correct and you want us to ship these back out to you, please let us know Also, validate the city, state and zip code The third order number you provided was an incomplete order number If you provide that to us, we can review to see if the same thing happened Our sincere apology ***

Complaint: ***
I am rejecting this response because:I want my money backI want a refundSincerely,
*** ***

Hello *** We greatly apologize for the inconvenience Our process would be to reject the shipment if we open it up and there is a strong odor We would not go through each item if there is an odor in the box, as we would not be able to merchandise that clothing As I shared, our process states we could reject items if they do not meet our acceptance criteria Within our acceptance criteria it states the following:Swap.com only accepts the following:Clothing that’s clean and freshly laundered, does not have stains or dirt, no excessive wear (faded or pilled), no holes or tears, and are odor and pet hair-free.All fasteners (zippers, snaps, buttons, ties) must be present and in working order.Again, I apologize for the inconvenience Sincerely, ***

Amazing company for selling and buying kids items

The items I received were better than what I was even expecting! They looked brand newI am extremely happy with this transaction!

Swap.com is a great place to shop for childrens item,I go to other sites to check prices and come right back to swap.com to shopcustomer service is great and also the way they package the items to be shipped

Great customer servicePrompt shippingInformation about items for sale is easy to view and is accurateThe site's use of *** for payment creates a sense of securityI've had great experiences shopping on Swap.com and foresee only positive experiences in the future

The swap.com return policy has been updated since April 28, This states that returns are process as either store credit or a refund to the original form of payment, dependent upon the return reasonThis policy was in place at the time of both of the customers order on: May and May 26,
2016.Return policy link: http://***/hc/en-us/articles/***-Returns-and-Refunds-100-refund-guaranteeIn correspondence with our customer service team, an exception was made for the approval of the cash refund of $on June 12, which had to be reviewed by managementIt had not yet been processedAs of today, June 23, 2016, the amount is now refunded as a one time courtesy, as it is not within our return policy to do so

Came across this site searching for a site to find infant/toddler clothes as it's a pain to find clothing for my sonFantastic site with great deals and tons of clothingTruly a one stop shop for me to get clothing for my sonThe process works greatThe shipping came fast and the part I loved the most....it all shipped together in ONE box which was extremely unexpected and appreciated all in one