Swap.com

Hello Jean,  We sincerely apologize for all the back and forth regarding your returns.  I have all the following details and I will be providing this to our Quality Team to review.  Please give us some time to investigate the situation, and then we can fully determine what...

additional credit is due and apply.  If we can work through this via our normal ticketing process, I have also responded to that in Ticket #1430878.  I will be asking our Quality Team to review the following: Order # 2409434325-21660001 This order had 2 RMA's.  I will have Quality Review as I am showing the following: RMA 1923330003 for $163.00-  According to records we show in the RMA we received back $30.50 in items.  -  A store credit has been applied to your account for $28.90 for this RMA so far.    -  A paypal refund has been provided for $1.60 on October 25th.  -  The $28.90 + $1.60 accounts for the $30.50 we show we received back.   RMA 1996340001 for $84.00-  According to records we show in the RMA we received back $8.00 in items.  -  A store credit has been applied to your account for $8.00 for this RMA so far.   So at this time, for order number 2409434325-21660001, you have 2 RMA's totaling $247.00.  You have received a total refund so far as follow for this order and the combined 2 RMA's: Store Credit of $36.90PayPal Refund of $1.60 on 10/25PayPay Refund of $50.40, which was completed without all necessary details on 12/07/17.  Total refund received thus far is $88.90 our of the combined RMA totals of $247.00.   Then you have order number 2409434325-21850001, in which you had an RMA of 1996280001 for a credit amount of $314.00.  We show no movement on this tracking, however understand from your message that you send this in another box with a different tracking number.  We will have our Quality Team investigate this as well.   This will take some time, however we will be back in touch with you regarding the details.  Hopefully outlining in this matter helps to keep us both on the same page.   Sincerely,

I found swap.com while searching for maternity clothes for my niece. I admit I had never heard of it before, but I was more than pleasantly surprised once I finally did!! Excellent inventory, wonderful prices, items were sent out the next day with full tracking... Items arrived in a few days and my niece was thrilled with the quality and brands of items!! I would absolutely recommend swap.com to anyone!!!

Hello Vas, In reviewing your account in further detail, I show the following transpired regarding your payouts.  It appears that the store credit payout had been set on your account, and at this time, that has been changed to cash payout.  Your payout on 01/16/18 was payout id...

[redacted], and you received a store credit of $66.22.  Your payout on 02/01/18 was payout id [redacted] and you received a store credit of $96.48. This equals a store credit of $162.70, of which $57.20 was utilized to purchase items on order [redacted].  We are unable to remove the store credit from your account, however it does not expire and you may utilize it at any time.  Any future payouts will be paid in cash as I have double checked what setting has been selected on your account.  As long as you do not change that, future payouts will be paid to your [redacted] account.  If you had received a cash payout for these two payouts, the cash payout would have been $130.72 vs $162.70 you received.   Sincerely,

I can't say enough about my experience shopping on Swap.com. I give them an A+! They have great quality clothing at a great price. They offer free shipping codes that you can use. They don't charge any shipping if you have to send the merchandise back. They have excellent customer service! If you are not happy with what you bought then they will refund your money back or give you store credit! It's so easy and convenient shopping with them! Love it!!! :)

Hello Stephanie,  Hello Stephanie, Thank you for your message!  We sincerely apologize for any inconvenience.  After additional review of your returned items, we show that the reasons for return of "Item As Described But Does Not Fit was accurate, except for one item, which were the orange mesh shorts from Justice.  Based on this, we are able to provide you a credit to your original form of payment for $7.99.  Your store credit of $39.99 will still remain, which includes the $7.99 from the shorts as I cannot reverse that.  However, as I stated, we have also given you that $7.99 back to your original form of payment as well.  The store credit of $39.99 was posted to your Linked Login Account number of [redacted] on February 22nd.  The store credit is available on that account and may be utilized at any time.  Our Returns and Refunds Policy will provide store credit or credit back to original payment based on the reason for your return.  I've attached the link from our website regarding our Returns and Refunds Policy:   http://support.swap.com/hc/en-us/articles/203331335-Returns-and-Ref...⇄  Swap.com

In regard to the swap.com order for [redacted], the order was split into three different shipments due to the size. This created three new tracking numbers which show to be delivered to the customer on June 4, 2016. The customer has been contacted with this information and she has confirmed...

that all three packages were received. Listed here are the [redacted] tracking numbers for the orders[redacted] Thank you.

I couldn't believe how fast my toddler was outgrowing his clothes, so I decided to try swap.com to save some money on replacing wardrobes every few months. I was worried on how the condition the clothes would be in. I am so happy with the whole experience. From the fast order processing,order tracking and best of all the clothes came individually wrapped, looked and smelled clean. I will continue to buy my sons clothes there.

I order on a regular basis. Fast shipping and awesome outfits. Haven't had any issues with the company ir products. Thank you! ??

This is an amazing company and I cannot say in words how satisfied I am with their service! Swap is the best company I had dealt with and I plan on sharing my experience with everyone J know.

My first experience with swap.com was great. The merchandise arrived in a timely manner and was accurately described. Not to mention the price was awesome.

I've been buying and selling on Swap.com for a couple years now and I have only positive things to say. They honor their guarantees and have high integrity. I'm very satisfied with this company and intend to continue to business with them for years to come.

I was extremely pleased with my recent experience with Swap.com. My items were in very good shape. The top I ordered looked as if it had never been worn. They immediately replied to my questions and checked back with me to ask if I was pleased with the transaction.

I've purchased many items on swap.com and they have all been wonderful. Fast delivery product is shown very well and the price is fantastic. I highly recommend this site if you want unique and affordable clothing and other items.

I love buying and selling on swap.com! The correspondence is always polite and timely, and the clothes are nice and affordable. There's also a large selection to peruse. I typically check the site daily!

My most recent experience with Swap.com was my first. The times arrived at my door fatherly quickly. Plus, they looked exactly as they were advertised. I will most definitely be shopping with Swap again.
Thank you!

Hello Jean,  We greatly apologize for the inconvenience.  I currently show 30 items in your storage, and I would be more than happy to process that and ship those out to you.  Please validate you want all 30 items sent, and I will process that.  We apologize for any...

technical difficulties.   Sincerely,

Complaint: [redacted]
I am rejecting this response because: Telling me your secretly-opposite-of-the-stated return policy (again) is ridiculous. You aren't listening: You claim that you 100% Guarantee REFUNDS. You make that claim with no asterisks, no caveats. Only after a customer purchases from you and requests the promised refund do you tell them that you DO NOT, in fact, 100% Guarantee refunds as stated on your website and on company paperwork. When they ask for the refund, they are told that you have a COMPLETELY DIFFERENT return policy from the one that you stated in order to LURE clients to buy from you.That's called FRAUD, and I'm coming after you. See you in court. In California.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:I am confident that my items met their criteria. They are choosing to not accept a large number of items because it is easier for them, and they want as many $11.90 fees as possible.  
Sincerely,
[redacted]

Complaint: 11631770
I am rejecting this response because:
You should have alerted your existing customers when you changed your terms. You can't expect every customer to read all your terms every time they place an order. Changing your terms without alerting your customers may or may not be legal but I know it is unethical and certainly NOT aligned with best practices. Please refund my remaining credit or at least 75% of it.
Sincerely,
Sattie [redacted]

I had a fabulous purchasing experience with Swap. All the items I bought were exactly sized and in the condition as was stated on their site. The prices are impossible to beat! Their site is great as well, you can narrow what you are looking for to very specific criteria. I will definitely use Swap in the future! Thank you!