Synapse Group, Inc.

January 21,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** when he accepted our promotional offer, which was presented by ***. The offer allowed him to receive one term of his magazine selections
We do apologize, however, there was a processing error when attempting to process his order for *** *** *** resulting in his order being cancelledFor the inconvenience, we have placed a complimentary order for issues to *** *** *** on January 21, He should begin to receive his selection in six to ten weeks
We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 29,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * ***, *** *** and ***, when she accepted our promotional offer, which was presented to her following a telephone purchase she made in response to an infomercial. The magazine offer accepted allowed her to try the first days of her subscription risk freeThis offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On December 9, 2013, *** *** contacted our automated customer service line and placed her subscription to *** *** * *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal feeThat same day, *** *** cancelled her subscription to ***Please note *** *** was not charged for her subscription
*** *** contacted our automated customer service line again on December 26, and placed her subscription to *** *** on “do not renew” status
On January 15, 2014, *** *** contacted our customer service center via written correspondence and requested to cancel her subscriptions to *** *** * *** and *** ***Her request was honored and a full refund in the amount of $was issued to her account
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because my complaint is about the charges to my credit card without permission
When I noticed the charges and phoned, the company offered a small partial refundI rejected that offer and then the agent offered to speak to a manager; I explained that I had filed a complaint with the Revdex.com and was offered a full refund.
The refund doesn't change the fact that the company charged my card in the first place
Sincerely,
*** ***

January 29,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ***, *** *** * *** and *** ***, when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 8-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account
On January 21, 2014, *** *** contacted our automated customer service line and placed her subscriptions to ***, *** *** * *** and *** *** on “do not renew” statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for a renewal
Upon receipt of your correspondence on January 24, 2014, we cancelled *** *** subscriptions to ***, *** *** * *** and *** *** generating a full refund of $to her account, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that all of her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 5,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ***, *** *** *** and *** ***, when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account
On January 30, 2014, *** *** contacted our service center via our online website and cancelled her subscriptions to ***, *** *** *** and *** ***, generating a refund to her account reflecting the value of unserved issues in the amount of $
Upon receipt of your correspondence, on January 31, 2014, we issued the remaining balance on *** *** subscriptions to ***, *** *** *** and *** ***, totaling $115.30, which includes the previous years’ refundsIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 30,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear*** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that *** *** placed a magazine order for *, *** *** ***, *** ***, and *** *** ***, when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On January 21, 2014, *** *** contacted our customer service center and cancelled her subscriptions to *, *** *** *** and *** *** generating a refund to her account reflecting the value of unserved issues in the total amount of $During that same inquiry, *** *** placed her subscription to *** *** *** on “do not renew” statusThis would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for a renewal
Upon receipt of your correspondence on January 23, 2014, we issued the remaining refunds for her subscriptions to *, *** *** *** and *** *** in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 5,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** ***, *** *** ***, *** and *** *** ***, when he accepted our promotional offer after making a purchase at a *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without being charged. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel
*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
Upon receipt of your correspondence on February 3, 2013, we cancelled *** *** subscriptions to *** ***, *** *** ***, *** and *** *** ***Please note his account was not charged for these subscriptions.
*** *** can be assured that his subscriptions have been cancelled Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 5,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** when she accepted our promotional offer, which was presented by ***This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
Upon receipt of your correspondence on February 3, 2014, we cancelled *** ***s’ subscription to *** *** generating a full refund in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 24,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ***, *** ***, *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On January 10, 2014, *** *** contacted our customer service center and requested to cancel her subscriptions to ***, *** ***, *** *** and *** ***Unfortunately, her magazines were not cancelled as requested; rather a “more time” offer that extended her subscriptions was processed on her accountThis would allow her to continue to receive her subscriptions for an additional two months. We apologize for the error on *** ***’s account
Upon receipt of your correspondence on January 21, 2014, we cancelled *** *** ‘s subscriptions to ***, *** ***, *** *** and *** ***, generating a full refund in the total amount of $back to her account, which includes the previous years’ chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
We apologize for the unsatisfactory experience *** *** had with our customer service representative. We have listened to the calls and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 16,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** *** We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** and *** *** *** ***, when she accepted our promotional offer, which was presented online by *** *** *** ***The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Ms*** she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account
On January 9, 2014, Ms*** contacted our service center via our online website and cancelled her subscriptions to *** and *** *** *** ***, generating a full refund in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We sincerely regret that Ms*** experienced any difficulty using our automated customer service systemPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (***) ***
Sincerely yours,
*** ***
Manager, Customer Service

February 5,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ***, ***, *** *** *** *** * ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. The offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On January 29, 2014, *** *** contacted our automated customer service line and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
That same day, *** *** contacted our service center via our online website and placed her subscription to *** *** on “do not renew”During that same inquiry, *** *** cancelled her subscription to ***, generating a refund for unserved issues in the total amount of $to her account
On January 30, 2014, we received notification from *** ***s’ credit card company that she disputed the charge for his subscription to ***, resulting in her subscription being cancelled and a full refund in the amount of $being processed to her account
Upon receipt of your correspondence on February 3, 2014, we cancelled *** ***s’ subscription to *** * ***, generating a full refund in the amount of $to her accountIn addition, we issued the remaining balance on her subscription to ***, totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 13,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of *** ***, for *** * ***, when he accepted our promotional offer through *** ***The offer allowed him to receive the first year of issues for $for each subscriptionThe offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscription at the end of his first term, the annual renewal charges were posted to his account
Upon receipt of your correspondence on February 6, 2014, we cancelled Mr***’s subscription to *** * ***, generating a full refund in the total amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscription has been cancelled and all charges have been refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 13,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for ***, *** *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On July 31, 2012, we received notification from *** *** credit card company that she disputed the charge for her subscription to *** *** resulting in her subscription being cancelled and a full refund in the amount of $being processed to her account
*** *** contacted our automated customer service line on February 3, 2014, and placed her subscriptions to *** and *** ***, on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
Upon receipt of your correspondence on February 6, 2014, we cancelled *** *** subscriptions to *** and *** ***, generating a full refund in the total amount of $198.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 30,
"">
*** ** ***
Dispute Resolution Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** ***n experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** when she accepted our promotional offer, which was presented by ***The offer provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account.
Upon receipt of your correspondence, on January 29, 2014, we cancelled *** *** subscription to *** ***, generating a full refund in the amount of $to her account, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our complimentsIn addition, we have added *** *** to our purged customer listWe have also requested to have *** *** name to be removed from our promotional mailing lists.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 30,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms*** placed an order for *** ***, *, the *** ***, *** *** *** and *** *** ***, when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account
On January 29, 2014, Ms*** contacted our customer service center and cancelled her subscriptions to *** ***, *, the *** ***, *** *** *** and *** *** ***, generating a full refund to her account in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 16,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for ***, ** *** and *** ***, following a purchase he made at a *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged*** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account
On January 4, 2014, Mr*** contacted our automated customer service line and placed his subscriptions to *** and ** *** on “do not renew” status. This would allow him to continue receiving the issues in his current term, however his subscriptions would not renew, nor would he be charged renewal feesDuring this same inquiry, Mr*** cancelled his subscription to *** ***Please note that his account was not charged for this subscription
Upon receipt of your correspondence, on January 13, 2014, we cancelled Mr***’s subscription to *** and ** ***, generating a full refund in amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our complimentsIn addition, we added Mr*** to our purged customer listWe have also requested to have Mr***’s name be removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (***) ***
Sincerely yours,
*** ***
Manager, Customer Service

January 16,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** *** for *** *** *** *** *** and *** when she accepted our promotional offer through *** ***The offer allowed her to receive the first year of issues for $for each subscriptionThe offer provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 20, 2013, Ms*** contacted our service center via our online website and placed her subscriptions to *** *** *** *** *** and *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
Upon receipt of your correspondence on January 13, 2014, we cancelled Ms***’s subscriptions to *** *** *** *** *** and *** generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (***) ***
Sincerely yours,
*** ***
Manager, Customer Service

January 16,
"">
[redacted]
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted], *, [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account
On January 4, 2014, Mr[redacted] contacted our automated customer service line and cancelled his subscriptions to *, [redacted] and [redacted] generating a refund reflecting the value of unserved issues in the amount of $to his account
Mr[redacted] contacted our automated customer service line again on January 8, 2014, and cancelled his subscriptions to [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the amount of $to his account
Upon receipt of your correspondence, on January 13, 2014, we issued the remaining balance on Mr[redacted]'s subscriptions totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscription has been cancelled. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]
Sincerely yours,
[redacted]
Manager, Customer Service