Synapse Group, Inc.

Review: The Synapse referral and billing practice with [redacted], an event registration portal, is to deceptively offer magazine subscription services with a recurring annual fee that effectively tricks [redacted] event registrants to commit to an annual transaction with Synapse. The Synapse magazine fee starts recurring annually on your credit card unless you carefully monitor and cancel the subscription. Moreover, if you call to cancel, the call center staff has a well-scripted resolution method where they extract an ongoing relationship with the prospectively canceling customer. Especially objectionable is that the representative lied to me (name [redacted]). I had 2 debit card charges (both "pending" per my bank. [redacted] deceptively told me that he could only stop one of the two, as the other had posted. Only after I persistently stopped his well-scripted alternative "options" and threatened lawsuit did he explain that he could reverse the charges to ensure both subscriptions were terminated and that my debit card would have the amounts charged returned to my account within 72 business day hours.This company's advertising, business practices, billing, and call center operations are deceptive and unlawful. They should be investigated and sanctioned by the FTC for engaging in Unfair and Deceptive business practices.

Product_Or_Service: unwanted magazine subscription

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Please write a letter alleging Unfair and Deceptive business practices, citing the description I've provided, and return to me their response. And then, I'd like to speak with their CEO about their actions.

Business

Response:

Business Response /* (1000, 5, 2013/08/14) */

August 14, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed two orders when he accepted our promotional offer, which was presented online by [redacted]. The first order was placed for [redacted] and [redacted]. The second order was placed for [redacted]. These offers allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account. On August 3, 2013, Mr. [redacted] contacted our customer service center and cancelled his both of subscriptions to [redacted], generating a full refund in the total amount of $86.00 to his account.

Upon receipt of your correspondence, on August 6, 2013, we cancelled Mr. [redacted]'s subscriptions to [redacted] and [redacted], generating a full refund in the amount of $50.00 to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

We apologize for the unsatisfactory experience Mr. [redacted] had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiors. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

I fell for the "$2 processing fee" line. I feel scammed. Shame on me for not recognizing it up front. Now, I'd just like to cancel my subscription but I have found it to be difficult and somewhat confusing.

I was also charged two different charges, totaling $76 from this company. When I called the company about the charges, I was told I didn't have an account with them. The representative continued to tell me that she could further look into seeing if I had an account if I gave her my the number to the card that was charged. That is ridiculous to me, so I did not give her my card information and instead I filed fraudulent charges with my bank.

Review: I completed a survey online to receive magazines for $2.00 each for one year. Agreement stated to cancel prior to end of the year or auto renewal would kick in. I complelted the survery in November of 2014. My credit card was charged $121.00 on feb. 2015. I have tried cancelling 3x, using the phone number provided on the bank statement, but no refund as of yet. I've also tried phone number provided on order statement. Both phone numbers are automated, with NO option to speak with a real person! They will say my order has been cancelled, but I cannot talk to someone to find out when I will receive a refund. They didn't wait a year to charge my credit card and they did not send out a notice in the mail with a chance to cancelor renew as they state they do.How do I get my money back. I am worried that the $121.00 charge was just for [redacted] magazine. I ordered a total of 4 magazines for $2.00. Am I going to be charged as well for those without the chance to cancel and receive a refund?Desired Settlement: A refund of $121.00 and no authorization to use my credit card information ever, without my approval!

Consumer

Response:

I checked by bank statement this morning, and my money has been refunded for my claim. I sincerely appreciate your help and quick response to my complaint. Thank you very much. The Revdex.com is definitely a superior customer service agency.

Review: The mentioned company incurred in fraudulent sales practice as it billed my credit card without authorization.

I signed up on [redacted] (a website used for registering in athletic competitions around the world). As part of the registration process and to create an account on this website ([redacted]), they offered you a free subscription to the magazine of your choice. Upon completion of the registration process, I went ahead and signed up for a triathlon via [redacted] and paid the entrance fee via credit card. By having my credit card on file, a credit card charge for magazine renewal has been made on my account without my authorization. I made numerous tries to call the number provided for which an automated system patches me through customer service, only to find that this number does not work or that nobody is working at customer service. I made a complaint to my bank and had to cancel my credit card in order to not have these charges recur. I looked up on [redacted] about this practice and apparently other people have been caught up in the same fraudulent scheme. Such [redacted] information brought me up to make this claim to the Revdex.com. Desired Settlement: I expect this company to be notified of its fraudulent practices and be emitted a "cease and desist" order against the same.

Business

Response:

Business Response /* (1000, 5, 2013/08/15) */

August 15, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] and [redacted] when he accepted our promotional offer, which was presented online by [redacted]. The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the subscription charges were posted to his account.

Upon receipt of your correspondence on August 6, 2013, we cancelled Mr. [redacted]'s subscriptions to [redacted] and [redacted] generating a full refund of $26.00 to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

We also regret that Mr. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Consumer is tricked into paying for new magazine subscription when they attempt to cancel the one that appears on their credit card statement.

This company attempts to trick the consumer first into purchasing magazine subscriptions, and then into spending even more money when the consumer calls to cancel the subscription. And there is no option to speak to a real person at their listed number so you are at the mercy of a very confusing list of choices when one attempts to cancel the subscription. The company advertises magazine subscriptions as a gift for completing website surveys, offering a year for $2. First complaint is they hide the fact they will charge for the second year right away - consumer is unaware they are purchasing 2 years of magazine. Second complaint is the bold and unscrupulous attempt to confuse consumer who calls in to cancel the charge on their credit card by offering to cancel AND replace the canceled subscription with a new subscription that costs more! Consumer has to answer "No" to the prompt responding to their attempt to cancel subscription before they have the chance to actually cancel the subscription. Third complaint is that when the renewal time came two years later, consumer did not receive any notice that renewal and charges would be forthcoming on credit card.Desired Settlement: I would like refund of the original subscriptions to four magazines I was charged for beginning 8/6/2011. I did not intend to subscribe to these magazines beyond the $2 for one year offer.

Business

Response:

September 6, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: [redacted]

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that we received three orders in the name of [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. The first order was placed for [redacted] Magazine. The second order was placed for [redacted] and the third order was placed for [redacted] These offers allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.

On August 27, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted] Magazine, [redacted] and [redacted]generating a refund reflecting the value of unserved issues in the amount of $60.92 to his account.

That same day, Mr. [redacted] contacted our customer service center and requested the remaining balance to be issued on his subscriptions to [redacted] Magazine, [redacted] and [redacted] His request was honored and a refund was generated in the amount of $5.58 back to his account.

Upon receipt of your correspondence, on September 5, 2013, we issued the remaining balance on Mr. [redacted]'s subscriptions totaling $123.00, which includes the previous year's charge. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

We also regret that Mr. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted].

Sincerely yours,

[redacted], Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Horrible business model. They trick you into purchasing free magazins, only to dock you for the full yearly subscription process for EACH magazine.

Having been a business owner for many years and a member of the Revdex.com, I find it disturbing that an organization such as this can even be categorized as accredited. If I had ever found a single complaint on my business, I would have been troubled. This company seems to have a stock answer to most of the comments that I read - and never did I see anything positive.
I believe that I have successfully canceled all of 4 magazine subscriptions, but I will continue to be watchful. All of the subscriptions were sent to my wife after she bought a book in [redacted] and used her credit card. Apparently she agreed to a disguised retail promotion. The magazines that were included would never have been of her choosing; I'm quite sure of that, and I'm sure that she would not have agreed to pass the credit card number along this way.
The cancellation process was very clever and confusing. One needs to debate the decision of saying yes or no because of the wording of the choices. It took a bit of detective work on my part to even figure out from where the magazines were coming.
My credit card company wasn't able to help pinpoint the charges either (or they weren't willing to tell me). I learned the telephone number by calling one of the magazine customer service departments.
I'm asking that the Revdex.com do a better job of protecting us from companies preying on the unsuspecting public - many of these complaints and reviews appear to be from elderly. Add me as one more negative opinion.

Don't fall for this scam they just keep sending and charging. Its a pain to get cancelled.

This company and whatever connection they have with [redacted] and the Magazine Customer Service/Subscription service is providing misleading offers/services/awards. If you are going to offer someone $100 of something for filling out a survey, you do not charge them for the items, Fees, SH, really anything. Specially if the items are well under $100 in value. There is no such as a "Nominal Fee" when you are giving something away. You are, in fact, not really giving anything away and you are lying to the Web Customer. Changing the label of what the amount is you are charging the customer is still charging the customer.
I will never use [redacted] service again to provide survey feedback. Thank you

Review: This company withdrew money from my bank account that I did not authorize.

This company withdrew $50.50 from my bank account for a magazine subscription that I did not request! I have never heard of this company and have never approved a request like this. Please investigate this transaction.Desired Settlement: I would like my $50.50 credited back to my bank account ASAP!!!!!

Business

Response:

Business Response /* (1000, 5, 2013/05/29) */

May 28, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that we received an order in the name of [redacted] for [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without charge. After the trial period, his subscription would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the semi-annual renewal charges were posted to his account.

Upon receipt of your correspondence on May 17, 2013, we cancelled Mr. [redacted]'s subscription to [redacted] generating a full refund in the total amount of $185.00, which includes the previous year's charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscription has been cancelled and all charges have been refunded to his account. Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

They keep charging my card after I have cancelled my subscription! I have already spoken on the phone with them once in the past about this and they refunded my money and supposedly cancelled my subscription. I came back to the website to check on the [redacted] subscription and it did say cancelled. Well I was just charged $47 on 2-5-15 so I came back and it said active again. I sent an email letting them know but I doubt I will even get a call back. They are nothing but scammers! BEWARE!!!!

Review: I was offered a FREE magazine subscription at [redacted] for 3 months at which time I was told I could continue recievung the nmagazine if I chose to at the regular supscription rate. I never recieved a letter asking if I wanted to continue and they never asked me for my Credit Card information however I have been billed for a monthly subscription which was already taken out of my bank account. I assume they got the info from my purchase at [redacted]. I have called to cancel and want my money back and I want to talk to a person to make sure I recieve no more magazines and that they will not access my bank account again. I have tried calling every # given to me and I cannot get a hold of a human being ANYWHERE. I did recieve a number from the Indianapolis Revdex.com and called it but you must know an individuals name to get into the directory so I put in [redacted] and got a person who said they couldnt help me but took my number and said he would have someone call me back ..... we'll see. how they gained my cc# was wrong, how they removed the money was wrong and the fact that I can not reach anyone to get assurance that I will not be further charged and to refund my money is wrong. I canceled my subscriptions thru the automated system and reqested that I want to recieve NOTHING ELSE. This reflects badly not only SYNAPSE, but the magazines they represent and the businesses that use there services Thank you

Desired Settlement: DesiredSettlementID: Refund

15.00 I was charged for [redacted] magazine14.00 I was charged for [redacted]

Business

Response:

Business Response /* (1000, 5, 2013/05/10) */

May 10, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed a magazine order for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase [redacted] be forwarded to us for processing the magazine orders.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account. On May 3, 2013, Ms. [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] on "do not renew" status. This would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for a renewal.

Ms. [redacted] contacted our automated customer service line again on May 6, 2013 and cancelled her subscriptions to [redacted] and [redacted], generating a full refund in the amount of $15.00 to her account.

Upon receipt of your correspondence on May 7, 2013 we cancelled Ms. [redacted]'s subscription to [redacted], generating a full refund in the amount of $14.00 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded. Ms. [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I received an offer to redeem airline miles for magazine subscriptions from magsformiles.comI had 2195 miles and wanted [redacted] for 1900 miles. In an effort not to lose the remaining 295 miles, I added a subscription to [redacted] for 500 miles hoping there would be an option to be billed for the difference (the cash equivalent to the 295 miles I was short). My order was processed with no option to go back and change anything or any message stating I didn't have enough miles for both subscriptions and to choose one or the other.Instead, I got a card in the mail a few weeks later saying both orders couldn't be processed. The company fulfilled the order for [redacted] for 500 miles - NOT [redacted] for 1900 miles so now I have 1695 miles I cannot do anything with. I explained that I wanted the higher priced subscription and they said there is no refunds or exchanges.

Product_Or_Service: [redacted] - 1900 miles

Desired Settlement: DesiredSettlementID: Replacement

I want my subscription to [redacted] for 1900 miles - NOT [redacted] for 500 miles.

Business

Response:

Business Response /* (1000, 5, 2013/05/13) */

May 13, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms.[redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for [redacted] and [redacted] through our program, which was presented by [redacted]. Unfortunately, her order for [redacted] was unable to be processed due to insufficient miles.

On May 7, 2013, Ms. [redacted] contacted our service center via our online website and requested to cancel her subscription to [redacted] and her request was honored. We took the liberty of contacting [redacted] and requested to have Ms. [redacted]'s account reimbursed for the 500 miles. They have honored our request and her miles have been added back into her account.

[redacted] has also confirmed that Ms. [redacted] now has 2,195 miles available in her account. Her miles are set to expire on November 10, 2014.

For the inconvenience, we have placed a complimentary order to [redacted] on her behalf. She should begin to receive her selection in six to eight weeks.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: No delivery of magazines paid for

Our [redacted] cards were charged (twice) for magazines ([redacted] particularly) that have never arrived.

Several e-mails to company have gone unanswered.Desired Settlement: Delivery of magazines as proffered by company.

Business

Response:

September 11, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: [redacted]

Consumer: [redacted]

Dear Ms. Goodwin:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed two orders with our company when he accepted our promotional offer, which was presented by [redacted].com. The first order was placed for [redacted] and [redacted]. The second order was placed for [redacted]. These offers allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

We received notification from Mr. [redacted]'s bank on June 7, 2013, June 13, 2013 and August 30, 2013 that we could not obtain authorization on his credit card for his subscriptions to [redacted] and [redacted], resulting in his orders being cancelled.

Mr. [redacted] should fax a copy of his statement to my attention showing the magazine charges. Given the concern he expressed in his letter regarding his private information, he can delete or blacken out any other information on the page. My fax number is [redacted].

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted].

Sincerely yours,

[redacted], Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: They sent order to [redacted] for a magazine subscription. I did not order this, or do I order any magazines. I contacted [redacted] and they gave me Synapse information. I called to cancel and the subscription and they cancelled but was unable to talk with a representative. I feel I was targeted since I am a senior. Hope you will check into this fraudulent business operation. Thanks

Desired Settlement: DesiredSettlementID: No settlement requested - for

no settlement desired, just please check into their business practices.

Business

Response:

Business Response /* (1000, 5, 2013/08/08) */

August 8, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed a magazine order for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase [redacted] be forwarded to us for processing the magazine orders.

On July 30, 2013, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted]. Please note that Ms. [redacted] was not charged for her subscription.

That same day, Ms. [redacted] contacted our service center via our online website and requested to cancel her subscriptions to [redacted] and [redacted]. Her request was honored and her subscriptions were cancelled. Please note that Ms. [redacted] was not charged for these subscriptions.

Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She [redacted] keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I am receiving several magazines ( [redacted]) that I did not order nor did I authorize the use of my debit card for payment. Do not know how they obtained my bank info. I am having a lot of trouble cancelling these magazines and getting a refund.

Product_Or_Service: magazines

Order_Number: unknown

Account_Number: unknown

Desired Settlement: DesiredSettlementID: Refund

I would like a full refund. I would like this company to stop ordering magazines for people who do not want them or authorize the subscription!

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

July 16, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records indicate that Ms. [redacted] placed a magazine order for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account. On July 8, 2013, Ms. [redacted] contacted our automated customer service line and placed her subscription to [redacted] on "do not renew" status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged renewal fees. During this same inquiry, Ms. [redacted] cancelled her subscriptions to [redacted] and [redacted]. Please note that her account was not charged for these subscriptions.

Upon receipt of your correspondence, on July 10, 2013, we cancelled Ms. [redacted]'s subscription to [redacted], generating a full refund in amount of $17.50. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Despite multiple searches, we regret that we cannot locate an order for [redacted] and [redacted] in our system with the information provided in her complaint. If Ms. [redacted] can provide us with additional information regarding her magazine subscription, it would help us locate her account. We request that she forward to us the billing descriptors (alpha-numeric codes beginning with "TWX" or "NSS") next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I cacelled my account but twx magazine charged my account 5 times and caused it to go into overdraft

The company processed transactions on the 5/14/13 and 5/15/13 for 29.00 as well as two transactions of 2.42 on the 5/23/13 and another authorization on a seperate time.Desired Settlement: $140 in overdraft charges then I want my information destroyed so that they can no longer abuse it.

Business

Response:

Business Response /* (1000, 10, 2013/08/23) */

August 23, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by [redacted]. The offer allowed her to receive the first 90 days of a 15-month magazine subscription at no cost. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the subscription charges were posted to her account.

On May 14, 2013, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a full refund in the total amount of $29.00 to her account. During this same inquiry, Ms. [redacted] accepted a new order for [redacted] at a low promotional rate of $2.42 each month. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.

Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] generating a full refund in the amount of $2.42 to her account.

Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms. [redacted] should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft fees. Given the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is XXX-XXX-XXXX.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. In addition, we added Ms. [redacted] to our purged customer list. We have also requested to have Ms. [redacted] name be removed from our promotional mailing lists.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

The website process is a bit misleading. One, the "free" 4 magazines offer states there is a processing fee of $2. It does not state that it is $2 for each magazine title. Further more, no where does it state that at the end of a year the magazines will auto renew and at what rate that auto renew will be.
I understand that $8 is a small fee for one year of 4 magazines but I do believe good business would be to state how much a client will be charged BEFORE the client finishes the purchase.
I will say the person I chatted with in their customer service was quite nice and pleasant. Of course the poor fellow could not say anything or truly help in this instance.

Review: started with an offer of 4 magazine subscriptions for $0, then added $2 "P&H" fee for the 4 mags. Now they are billing a $2 fee per mag.

I was told the company would bill me one $2 fee for 4 magazines. Specifically $2 for one mag and $0 for the other 3 mags. Now they are billing $2 per mag, for $8.

I feel they are doing this to each customer assuming will consider filing a complaint to onerous for most customers, they're right. But this deception must greatly increase the company revenue -- built on deceiving customers. For the Revdex.com to have any credibility, they should look into this company's practices. Desired Settlement: $6 refunded to me. And they should refund $6 to everyone else they've deceived.

Business

Response:

Business Response /* (1000, 5, 2013/06/25) */

June 25, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.

Upon receipt of your correspondence on June 24, 2013, we cancelled Mr. [redacted]'s subscriptions to [redacted] and [redacted] generating a full refund of $4.00 to his account. Please note that Mr. [redacted] was not charged for his subscriptions to [redacted] and [redacted]. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service