Synapse Group, Inc.

Among other things these people run an automatic renewal magazine scam in association with well known businesses who's reputation helps trick you into it. Don't bother canceling, their reps will lie and tell you cheerfully the automatic renewals have been cancelled. You should get a new credit card issued and report them for fraud if the unwanted charges go through. The two names I know they operate under are [redacted], there are probably others.

I am receiving several magazines regularly that I did order. A while back I may have asked for a 3 issue trial of one of them, but never did I order it or any of the multiple ones that are arrived. Not to mention, I am not getting an e-mail bill or anything in the mail, the cost is just being deducted from my credit card in a very sneaky fashion. I would like the magazines to stop and the charges to stop, immediately.
I am getting without ordering: [redacted] and more....so many I can't even keep track. Cancel all asap.

Review: billed for magazines I did not want to renew

tried to email the company no response via their form letter on their website

need resolutionDesired Settlement: refund of credit card charges

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

June 11, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed two orders with our company. The first order was for [redacted]. The second order was placed for [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. These offers allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account. On June 5, 2013, Mr. [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] and [redacted] generating a full refund in the amount of $29.50 back to his account.

Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

After I completed a survey, I was given the opportunity to get 4 magazines for a year subscription for a total of two dollars, then received a second offer for three more magazines for a 6 month subscription for $2 each. I authorized the charges of $8 and I believe the was a $1 processing fee. I almost immediately received a charge to my bank account for $89.00! This was not authorized and caused a great hardship on my family as we have five kids, many animals and only one person in the home employed. This false charge has cost us so much more money than just what they charged. I have tried to contact them via email, their contact page, and calling them. I have been on hold for a very long time and have had no response to the emails. (it has been a week since the first was sent!) So now I am reporting here and will dispute the charge through the proper channels. This is dishonest and needs to be rectified!

Yesterday I ordered the four magazine subscriptions that were offered with the $2 processing fee. I didn't realize that the $2 fee was for each subscription until I looked at the email reflecting my order. $8 is still an awesome deal for the subscriptions, but nowhere in the offer did it say $2 per subscription, which I felt was kind of sneaky. I would have kept them but for the subsequent offer. What really got me upset was that they also offered 6 months of 3 additional magazines. This is probably my fault for not reading carefully, but those magazines were offered at what looked like full price and I was thinking I would pay an additional $2 processing fee. The kicker is that I never hit the button to commit to that second order. After picking my three additional magazines and continuing to the next page, I realized that I didn't know the terms of this second offer so I actually backed out of that page to go back to the previous page, which was the offer page where I had selected the three additional subscriptions. It didn't take me to that page. It took me all the way to the first page where I selected my first four $2 subscriptions. This is when I went to my email and found out that not only were they charging me $2 per subscription for the first four, but they processed the last three at full price even thought I never committed to the order. The email said to wait 24 hours for the order to show up in their computer system, so the first thing this morning I immediately went to the website looking for a phone number to cancel the entire order. However, there was no phone number to call, which is a big red flag to me. All I could do was cancel online. I went through the process of finding my order to cancel the magazine subscriptions only to find out that I have to do them one at a time. This wasn't too bad but they ask questions to make sure you want to cancel and some of them are posed in a way that if you press "yes" thinking you’re cancelling, the question is really asking if you want to continue with the subscription. They didn't pose the same set of "are you sure" questions for each subscription either. It looked like there were two different sets of questions that were asked. I read them very carefully but later found out that I had only cancelled three of the first four $2 subscriptions. With the last of the first four subscriptions, all I did was cancel the subscription renewal, which happened to be the first subscription that I tried to cancel. I guess it took me a minute to catch on to their trick questions. This brings my main issue. I wasn't given the option of cancelling the three subsequent subsciptions that were offered at full price. When I was cancelling the first four subscriptions, I had to choose from a drop down menu with my subscription choices; however I was only given a choice of those first four subscriptions. The last three, more expensive, subscriptions were not on the drop down menu. I found the phone number on the Revdex.com website and when I called, I spoke with a very polite customer service rep named Donna. She cancelled my subscriptions without trying to persuade me to keep them, which I really appreciate. She is who informed me that I had actually only successfully cancelled three and not four subscriptions. I had a very negative experience with ordering and cancelling those subscriptions until I spoke with Donna. I have read the other customer reviews and responses from Synapse Group, Inc. The company says that they strive to keep customers happy. I think they are failing somewhat in that department because they are not completely honest about costs and make it too difficult to cancel subscriptions. I admit that I may have overlooked where they stated that the last three subscriptions were going to cost full price. But, like I said before, they should have mentioned the processing fee of $2 is actually $2 per subscription. I know it’s not a lot of money, but it’s not about the money, it’s about the perception of trickery. They also need to make sure there is a phone number for customers to call instead of having to do everything online. I shouldn't have had to hunt for the phone number. If I hadn't found the phone number on the Revdex.com website, I would still be trying to figure out a way to cancel those last three subscriptions. Why weren’t they listed in the drop down menu in the first place? Why isn't a phone number listed on the website? If I had had more of a positive experience in trying to cancel subscriptions, I may have kept (or been persuaded to keep) the first four subscriptions since it was such a great deal. But, feeling like I had been tricked and cheated, I didn't want to have any further dealings with this company, especially since I wasn't planning on continuing the subscription after the 1 year trial period. I figured cancellation would probably be just as, if not more difficult. Customer service is awesome, which is the only reason for the neutral rating, otherwise it would definitely be negative.

I am glad to see I'm not the only one in this horrible situation! I was able to cancel my subscriptions after being charged almost $100 for 3 renewals! The fine print said I would be notified before being billed for the renewals and there was never an email, not even in my spam/junk folder! I was out $100 right before rent was due. Not a fun situation at all! They try to confuse you before canceling, throwing more offers at you, making it seem like there is no other choice. Just keep saying "no thanks" and that should finalize your subscription! Here's hoping for a refund... Great deals pull you in, for sure. Don't fall for it. Never again!

Review: I HAVE MORE NATURE OF THE COMPLAINT AGAINST A COMPANY TWX , THAT TOOK MONEY FOR A [redacted] MAGAZINE BACK IN 2005-2006. 1)THE COMPANY HAS PROCESSED AN UNAUTHORIZED BANK DEBIT. 2)THE COMPANY HAS FAILED TO PROVIDE ITEMIZED BILLING. 3)THE COMPANY HAS FAILED TO PROVIDE EXPLANATION OF CHARGES.4)THE AUTHENTICITY OF VALIDITY OF A CONTRACT IS IN QUESTION. 5)A SALES PRESENTATION THAT FAILED TO DISCLOSE KEY CONDITIONS OF THE OFFER.6)THE FAILURE TO PROVIDE AN INVOICE OR WRITTEN ESTIMATE FOR SERVICE UPON REQUEST. WE PURCHASE SOME MERCHANDISE AT [redacted] BACK IN 2005-2006 . THEY HAD A PROMOTIONAL OFFER FOR THREE MAGAZINES FOR FREE ; FOR THREE MONTHS. NOT SURE WHICH MAGAZINES WE CHOOSE. THE DETAILS OF THE OFFER WAS NOT EXPLAINED , AND WE HAVE CHARGES EVERY SINCE. THE REASON WE DIDN't CATCH THE CHARGES , WAS IN A MANNER NOT CHARGE AT AT ONCE. CHARGED IN SMALL AMOUNTS, SO IT WAS NOTICEABLE. THE COMPANY IS CHARGING MY DEBIT CARD FOR MORE THEN 3 MAGAZINES. NEVER SENT ME A INVOICE OR A BILLING , OR ASKING IF I WANT TO CONTINUE RECEIVING THE MAGAZINES. THE COMPANY HAS SINCE WENT OUT OF BUSINESS. SO I CAN NOT INQUIRE ABOUT THIS SITUATION. MY DAUGHTER WAS WORKING FOR A MAGAZINE COMPANY AT THAT TIME, AND SHE SENT US 5 YEARS WORTH OF FREE MAGAZINES OFFERS. WE JUST FIGURE IT WAS THOSE MAGAZINES THAT SHE HAD SENT

Product_Or_Service: MAGAZINE SUBSCRIPTIONSDesired Settlement: WOULD LIKE THE COMPANY TO REFUND ALL MY MONEY ; THEY HAVE TAKEN FOR ALL THOSE MAGAZINES WE DIDN'T ORDER. I HAVE CANCEL THE CARD, AND DISPUTED 90 DAYS WORTH OF CHARGES SO FAR. I WOULD LIKE ANY INFORMATION ON THIS MATTER. THE COMPANY SHOULD BE MADE TO STOP DOING THIS TO CUSTOMERS. THEY SHOULD HAVE TO CONTACT THE CUSTOMER , AND ASK IF THEY STILL WANT THE SUBSCRIPTION.

Business

Response:

September 4, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: [redacted]

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed two orders with our company following a purchase he made at a [redacted] store. The offers allowed him to receive the first 90 days of a 15-month magazine subscription at no cost. The first order was placed for [redacted] and [redacted]. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction. The second order was placed for [redacted] and [redacted]. After the trial period, his subscriptions would continue automatically and be charged annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual and semi-annual subscription charges were posted to his account.

On August 16, 2013, Mr. [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] and [redacted] on "do not renew" status. This would allow him to continue receiving the issues in the current term, however at the end of the term, his subscriptions would not renew nor would he be charged for a renewal.

Upon receipt of your correspondence, on August 26, 2013, we cancelled Mr. [redacted]'s subscriptions to [redacted] and [redacted] generating a refund in amount of $1054.50 back to his account, which includes the previous year's charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted].

Sincerely yours,

[redacted], Customer Service

Review: Canceled magazine subscriptions and could not request a refund.

I have canceled 4 magazine subscriptions to this company and was billed today for 2 of those which were [redacted] and [redacted]. I tried to request a refund but the system is totally automated and did not give an option to refund money. I javebsearched everywhere and cannot find a contact number other than the automated system I have already tried with no success.Desired Settlement: Purchase price for one year subscription on both [redacted] and [redacted].

Business

Response:

Business Response /* (1000, 5, 2013/08/14) */

August 14, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an ordered for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.

On August 2, 2013, Ms. [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] and [redacted] on "do not renew" status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee. During that same inquiry, Ms. [redacted] cancelled her subscription to [redacted] generating a full refund to her account in the amount of $22.50.

Upon receipt of your correspondence, on August 6, 2013, we cancelled Ms. [redacted]'s subscription to [redacted] generating a full refund in amount of $17.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

We also regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I want to cancel automatic magazine subscription renewals and have read many complaints about this company not making it easy to do so. Subscription ID #XXXX-XXX-XXX-X. Can you assist? I want to receive renewal notices so I can decide whether or not to continue the subscriptions.Thank you.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Cancel AUTOMATIC subscription renewals.

Business

Response:

Business Response /* (1000, 5, 2013/04/17) */

April 17, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] ordered [redacted] and [redacted] when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 per title. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to the billing event, a notice was mailed to Ms. [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

Upon receipt of your correspondence on April 8, 2013, we placed Ms. [redacted]'s subscriptions to [redacted] and [redacted] on "do not renew" status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I got started on this magazine service as a result of Synapse Ventures contract with my alumni association at [redacted] is supposed to get part of the subscription price of the 2 magazines I ordered. After a year of this subscription, I decided that I didn't want to renew. I got a postcard giving me the option of discontinuing by calling XXX-XXX-XXXX by August 23rd. I called but was not allowed to cancel, on to get reduced prices this is not what I want. I tried to tell them "I want to cancel", but the automated answering system would just repeat "I don't understand". My only option was to continue the following magazines at a cheaper price. Please help me cancel the 2 following magazines. I an including the reference numbers for this morning's transactions and the monthly price they were willing to give me instead of canceling my subscriptions: [redacted] XXXXXXXXX $2.00 per month for the next 6 months. [redacted] XXXXXXXXX $1.51 per month for the next 6 months. Thanks in advance for your help. [redacted]

Desired Settlement: DesiredSettlementID: Refund

Please get this canceled along with any charges on my [redacted] Card.

Business

Response:

Business Response /* (1000, 5, 2013/08/30) */

August 30, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], following a telephone transaction with [redacted]. The offer allowed her to receive the first 90 days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service number. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

Please note that on February 7, 2013, we received notification from the publisher of [redacted] that the title would be ceasing at the end of her paid term and would be replaced with [redacted]. A new order for [redacted] was processed on Ms. [redacted]'s behalf.

On August 19, 2013, Ms. [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] and [redacted] on a "do not renew" status. This would allow her to continue receiving the issues in her current paid term; however no renewal would be processed. During this same inquiry, Ms. [redacted] accepted a new order for [redacted] and [redacted] at a low promotional monthly rate. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.

Upon receipt of your correspondence on August 29, 2013, we cancelled all of Ms. [redacted]'s subscriptions to [redacted] and [redacted], generating a full refund of the amount charged of $85.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

We also regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

They charged me for magazine subscription renewals that I did not authorize. Completely shady business. Also, you can access and change magazine subscriptions on their website for anyone as long as you have their last name, email, and address. This is unacceptable.

I've tried to cancel a magazine subscription and get my money back for a magazine that I did not intend on renewing. The vendor never bothered to confirm with me on renewing (most likely because they just want to be able to charge and keep the money) the magazine and once I saw the charge, I immediately canceled but never received a confirmation that the magazine subscription was cancelled. I went back to check about two weeks later and found that the subscription STILL hadn't been cancelled and had been marked as active. I have no confidence that this vendor is fulfilling my requests and I'm not happy with the fact that I may continue to be billed for a magazine I did not agree to receive after the complimentary offer expired. I've yet to see a refund or confirmation for my subscription cancellation and I don't know what I'm supposed to do other than submit several more cancellation requests.

Review: I ordered magazines from airline miles. They did not say anything/anywhere about automatically billing for issue later which they did.

I signed up for magazines using airline miles, there was a $2.00 fee at the time which they used my debit/credit card for. Once the subscription expired, they auto-billed $35.00 for one magazine and $31.00 for another with out saying anything. This could have bounced everything in my account. I always read the fine print, none was provided about this or I NEVER would have signed up. I just spend over half an hour on hold, after going through their automated line for another ten minutes before I finally reached someone. They say they will refund my account within 72 hours. I really hope that happens-that was my gas money to go to work this week!!!Desired Settlement: The $31.00 and $35.00 they took out of my account-thank GOD I check it almost every day!! A total of $66.00.

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

July 3, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed two orders with our company. The first order was placed for [redacted] and the second order was placed for [redacted], when she accepted our promotional offer, which was presented by [redacted]. These offers allowed her to receive the first year of issues for $2.00 per title. The offers also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On June 25, 2013, Ms. [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] and [redacted], generating a full refund in the total amount of $66.00 to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that all of her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

I really don't understand. I guess the saying "to good to be true" is the truth. $2 subscription. I called to cancel. these people don't even employ people. the machine rambled on and on I select the cancel option it says I will be refunded for the amount of the magazines unissued. but the next day $121 charge from them for another years subscription.

Review: I went to an FYE here in [redacted] to purchase some music and was asked about subscribing to a magazine. I just wanted a subscription to Sports Illustrated but somehow they talked me into 3 subscriptions for 3 three months free. I was sent a postcard with a deadline of June 2, 2013 to call and cancel my subscriptions to all three. I called before the deadline to cancel and they conned me into keeping the magazines which I do not want. I have emailed them once already and not heard back from them. I just emailed again, trying to cancel. The phone number they give is all machine and difficult to use. I want to cancel the magazines and get my money back and have my card removed from their files ASAP. Thank you, [redacted]

Desired Settlement: DesiredSettlementID: Refund

Subscription stopped on all magazines, money refunded and card removed from their files.

Business

Response:

Business Response /* (1000, 5, 2013/06/21) */

June 21, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] ordered [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

On April 30, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted] and [redacted]. Please note that his account was not charged. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted] and [redacted] at a low promotional rate. Following the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order.

Mr. [redacted] contacted our service center via our online website on June 5, 2013 and cancelled his subscriptions to [redacted] and [redacted]. Please note that Mr. [redacted]'s account was not charged.

Upon receipt of your correspondence on June 14, 2013, we added Mr. [redacted] to our purged customer list. We have also requested to have Mr. [redacted]'s name to be removed from our promotional mailing lists.

Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

We apologize Mr. [redacted] had difficulty connecting to our customer service line, we will look into the matter further. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I had previously purchased subscriptions of [redacted] at 3,200 mi for 51 issues through this vendor and received both print and online access (2012: order# XXXXXX). This year, I purchased in the same manner by clicking the checkbox on https://subscription.points.com/magazines.htm?execution=e1s1&lp=Delta then clicking Continue (order #XXXXXX). At no point was notice given that this was a print-only subscription.When I received the new subscription and attempted to register for online access, [redacted] informed me that this subscription was print-only. It turned out that this vendor hid notice of this change behind a click-thru on the title of the magazine on the above page that is not required to proceed with purchase.

Product_Or_Service: [redacted] (51 issues)

Order_Number: XXXXXX

Desired Settlement: DesiredSettlementID: Replacement

I would like my subscription adjusted to print plus digital.

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

June 11, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was presented by Delta Airlines. The offer allowed him to receive one term of his magazine selections for a points paid subscription.

Unfortunately, due to policy changes, subscriptions to [redacted] are print only and are not available digitally.

If Mr. [redacted] would like to like to cancel his subscription, he may contact our customer service center directly at XXX-XXX-XXXX. One of our representatives will be happy to assist him.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I never remembered signing up for a magazine that this company is convinced I wanted. I called to cancel the subscription and I got an automated voice. I attempted to cancel the subscription twice but they keep coming. I called the number on our website for customer service and they hung up on me after waiting 5 minutes for a customer service representative.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would not like "[redacted]" sent to my address as well as bills that I never agreed to pay or any more advertising and promotional material sent. I want my subscription canceled and to be left alone.

Business

Response:

Business Response /* (1000, 5, 2013/06/18) */

June 18, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted] Robert [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed three orders with our company when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. The first order was placed for [redacted]. The second order was for placed for [redacted] and [redacted]. These offers allowed him to receive the first 180 days of his subscriptions risk free. The third order was for placed for [redacted] and [redacted]. This offer allowed him to receive the first term of his magazine selection for a nominal fee of $2.00 for each subscription. These offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.

We received notification from Mr. [redacted]'s bank on February 12, 2013, that we could not obtain authorization on his credit card for his subscription to [redacted], resulting in his order being cancelled.

Mr. [redacted] contacted our automated service center on June 10, 2013, and placed his subscription to [redacted] on "do not renew" status. This would allow him to continue receiving the issues in his current paid term, however no renewal would be processed.

Upon receipt of your correspondence on June 11, 2013, we cancelled Mr. [redacted]'s subscription to [redacted] and [redacted] generating a full refund of $192.00 to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we have added Mr. [redacted] to our purged customer list. We have also requested to have Mr. [redacted]'s name to be removed from our promotional mailing lists.

We also regret that Mr. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Company did not notify customer that complimentary subscriptions were expiring and switched us to full price subscriptions without our approval.

Four magazine subscriptions were switched to full price subscriptions without the promised notifications. First knowledge of this switch was on our current credit card statement. When questioned by our credit card company they only offer partual refund.Desired Settlement: Four magazine subscriptions were switched to full price subscriptions without the promised notifications. First knowledge of this switch was on our current credit card statement. When questioned by our credit card company they only offered partial refund. We were charged $78for magazines we didn't order and they offered only $64. Very deceptive practice by their marketing agents, magcustomerservice-com. It is very difficult to get thru to them via the phone number listed on our credit card statement.

[redacted] Your own Revdex.com web site shows how many (533) complaints were lodged against this organization. If your ratings are to be meaningful and in light of this high number of complaints, how can you give them the rating they have?

Business

Response:

Business Response /* (1000, 5, 2013/04/26) */

April 26, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed two orders with our company. The first order was for *, [redacted] and [redacted]. The second order was placed for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. Both offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and [redacted] on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On April 19, 2013, Ms. [redacted] contacted our service center via our online website and cancelled her subscriptions to *, [redacted] and [redacted] generating a refund to his account reflecting the value of unserved issues in the amount of $53.73.

That same day, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] generating a refund to her account reflecting the value of unserved issues in the amount of $11.60.

Upon receipt of your correspondence, on April 23, 2013, we processed a refund for the remaining balance of Ms. [redacted]'s charges totaling $12.67. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and the most recent charges refunded to her account. [redacted], Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I answered an ad for a trial subscription for magazines they represent. Their customer service is an automated line. When I call the number listed here at the Revdex.com which is their number on their website, they answer and tell you that it is Time Inc. Trying to cancel trial subscription the automated system tells you there is a "nominal fee" but won't tell you the fee. It is impossible to reach a human being and get answers or any customer service issues. I initially wanted to cancel a title and retain one.

Product_Or_Service: magazine subscription

Order_Number: XXXXXXXXXXX

Account_Number: XXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want t be able to cancel my subscriptions without a "nominal" mystery fee

Business

Response:

Business Response /* (1000, 5, 2013/05/06) */

May 6, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed two orders with our company. The first order was for [redacted]. The second order was placed for [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. The offers allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each title. The offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

On April 26, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted]. Please note that his account was not charged. That same day, Mr. [redacted] placed his order to [redacted] on "do not renew" status. This would allow him to continue receiving the remaining issues in his current term, however at the end of his term the subscription would not renew, nor would he be charged a renewal fee. During this inquiry, Mr. [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $1.25 per issue for 8 issues. Following the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order.

Upon receipt of your correspondence, on April 30, 2013, we cancelled Mr. [redacted]'s subscriptions to [redacted], generating a full refund in amount of $2.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscription to [redacted] has been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since it was in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I have attempted several times to unsubscribe to [redacted] Magazine emails. I continuously received advertising from [redacted] and their affiliates. I have attempted to contact them but always get pressured into purchasing their product.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to be permanently removed from their advertising email list and my personal information to be completely eradicated from their database.

Business

Response:

Business Response /* (1000, 5, 2013/08/02) */

August 2, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] ordered [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

On November 15, 2010, Mr. [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted] and [redacted]. Please note, Mr. [redacted] was not charged for his subscriptions.

Upon receipt of your correspondence on July 31, 2013 we have requested to have Mr. [redacted]'s name removed from our promotion list. Mr. [redacted] should stop receiving e-mails from us within ten business days. In addition, we have added Mr. [redacted] to our purged customer list.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service