Synapse Group, Inc.

Review: Ordered magazines under the impression that they were ALL charged 2 dollars a piece. Surprisingly, the second section of magazines were full price.

When I went to cancel the entire order, there was only access to cancel the inexpensive magazines. I wrote to them saying that I wanted to cancel all of the magazines and receive a phone call back. I have not heard anything and do not want my card charged for 85 dollars.

I am trying to cut this off before it gets complicated. Desired Settlement: I simply want to cancel the entire order as soon as possible and receive confirmation that it has happened.

Business

Response:

Business Response /* (1000, 5, 2013/06/07) */

June 7, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed three orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. The first order was placed for [redacted] and [redacted]. The second order was for placed for [redacted]. These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The third order was for placed for [redacted] and [redacted]. This offer allowed her to receive the first 180 days of her subscription risk free. These offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account. On May 28, 2013, Ms. [redacted] contacted our service center via our online website and requested to cancel her subscriptions to [redacted] and [redacted]. Her request was honored and we issued a full refund in the amount of $31.00 back to her account. She may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Ms. [redacted] contacted our service center via our online website again on May 30, 2013 and cancelled her subscriptions to[redacted] and [redacted]. Please note that her account was not charged.

Ms. [redacted]'s subscription to [redacted] is still active, as this order was placed after her complaint. She should begin to receive her selections in four to ten weeks.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I have registered for several running events in the past. Some larger races have a registration process that includes the option of signing up for a 3-month trial membership to a magazine. Registrants can pick a magazine from a list provided. I have done that on several occasions, choosing [redacted] magazine and [redacted] magazine. I noticed over time that I was never sent anything in the mail concerning the subscription. I finally noticed on my credit card statement that I was being billed for a new year. I went online to cancel my subscription, but you have to call this agency, Synapse Group, separately to terminate payment. I called and let them know that I was not happy with them automatically charging my credit card, which I never actually gave them in the first place. I assume there was some fine print in the race registration that I missed--or that was purposefully vague. The company said they sent something in the mail, but after researching their practices and complaints online, I found that the renewal notice looked like any other piece of junk mail. Every other magazine I have received (ones that are ordered directly from the magazine company) cancel a subscription unless you actively choose to renew. The Synapse Group did refund my money for the next year. However, I just received another issue in the mail. I logged back online and noticed my subscription ends in December of 2013. I have been trying to call Synapse Group again, but every time I call I get a message that they are having phone difficulties. I just want this subscription to end and to not be charged anymore!

Product_Or_Service: [redacted] Magazine subscription

Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want other people who register for races and have the option of choosing this "3-moth trial" for a magazine to be made clearly aware of the ramifications. Synapse Group should not be allowed to [redacted] people's credit cards they used to register for the race unless it is explicitly expressed. I also don't think Synapse Group should be allowed to automatically renew an account because they never hear from the customer. It's a shady practice to mail a nondescript notice as an automatic renewal.

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

May 14, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed three orders with our company when she accepted our promotional offer, which was presented by [redacted].com. The first order was placed for [redacted]. The second order was placed for [redacted] and the third order was placed for [redacted]. The offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account. On April 19, 2013, Ms. [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $25.45.

On April 23, 2013, Ms. [redacted] contacted our automated customer service line again and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $31.50.

Upon receipt of your correspondence, on May 14, 2013, we cancelled Ms. [redacted]'s subscription to [redacted], generating a full refund in the amount of $145.00 to her account, which includes the previous year's charges. In addition, we processed a refund for the remaining balance for Ms. [redacted]'s subscriptions to [redacted] and [redacted], in the amount of $185.05, which includes the previous year's charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Consumer Response /* (2110, 7, 2013/05/19) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

My main objective in filing a complaint against Synapse Group, Inc was to provide one more record of a customer who was dissatisfied with their elusive practice of continuing subscriptions to magazines after trail periods. Although I am not dissuaded from telling others to avoid signing up for magazine subscriptions from the company, I do appreciate the refund of the 3 subscriptions covering last year and this year.

Review: this company con't to send me magazines , that I don't want or order , and I never see a bill, it just shows up in my banking . I don.t approve of it.

I ordered some items online , magazines for 2 dollars was a perk. ok , now the perk has become an fraudulent access taking of my monies out of my bank acct. for magazines that I don't order or click for. my bank acct is all screwed up because they have peding withdrawals from my acct. i'm on a fixed income , and when I look at my acct they're always taking my money . i'm fed up and want resolve now.....Desired Settlement: I did not sign or click for the magazines , or see a bill ....I want my monies refunded to my acct now....this is not the first time !!!

Business

Response:

Business Response /* (1000, 5, 2013/05/10) */

May 10, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed four orders for magazines when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. The first order was for [redacted] and [redacted]. The second order was for [redacted] and [redacted] and the third order was for [redacted]. These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The fourth order was placed for [redacted] and [redacted]. This offer allowed her to receive the first 180 days of her subscription risk free. The offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On September 4, 2012, Ms. [redacted] contacted our service center via our online website and placed her subscription to [redacted] on "do not renew" status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee. During that same inquiry, Ms. [redacted] cancelled her subscriptions to [redacted] and [redacted]. Please note that her account was not charged.

On September 17, 2012, Ms. [redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a full refund in the amount of $15.00 back to her account.

Ms. [redacted] contacted our customer service center on September 18, 2012, and cancelled her subscriptions to [redacted] and [redacted], generating a full refund in the amount of $6.00 back to her account.

On May 3, 2013, Ms. [redacted] contacted our automated customer service line placed her subscriptions to [redacted] and [redacted] on "do not renew" status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee. During that same inquiry, Ms. [redacted] cancelled her subscriptions to [redacted]. Please note that her account was not charged for any renewals.

Upon receipt of your correspondence on May 6, 2013, we cancelled Ms. [redacted]'s subscriptions to [redacted] and [redacted], generating a full refund of $59.50 to her account, which includes the previous years charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: This is an issue regarding their notification of auto-renewal, their lack of information on the price they [redacted] charge, and their refund policies.

I originally subscribed to these magazines because they were offered at a reduced price as part of a survey. I was never informed that they were auto-renwal magazines, nor was the renewal price ever stated. I noticed the charges on my account today. One charge cleared yesterday, two were charged today and were still pending. I called to have all of my magazines cancelled and to get a refund, and my refunds were all below the price paid. When I asked about it, I was told that all of the magazines were already sent out, even though I was only charged that day. I continued to push the issue, and I was never able to get my full refund.Desired Settlement: I wish to get a refund of $16 for Real Simple, $15.50 for Marie Claire, and $15 for Lucky

Business

Response:

Business Response /* (1000, 5, 2013/05/07) */

May 7, 2013

Courtney M. Goodwin

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. Goodwin:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for Entertainment Weekly, Lucky, Marie Claire and Real Simple, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account. On April 30, 2013, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to Entertainment Weekly, Lucky, Marie Claire and Real Simple generating a refund to her account reflecting the value of unserved issues in the amount of $62.77.

Upon receipt of your correspondence on May 1, 2013, we issued the remaining refund for her balance on Entertainment Weekly, Lucky, Marie Claire and Real Simple in the amount of $9.23. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled. Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (203) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Like everyone else who has complained, this company has charged my checking account for $24.95 and I have never done business with [redacted].

I contacted my bank. Payment will post anyway. Desired Settlement: Don't understand how it is lawful to charge people without representation. Obviously this comapny had done this for years.

Business

Response:

Business Response /* (1000, 5, 2013/08/20) */

August 20, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: T. [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer T. [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that we received an order in the name of [redacted] for [redacted] and [redacted], when he accepted our promotional offer, which was presented online by [redacted]. The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account.

Upon receipt of your correspondence on August 15, 2013, we cancelled Mr. [redacted]'s subscriptions to [redacted] and [redacted], generating a full refund in the total amount of $24.00. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded to his account. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Company complaint #XXXXXXXXXX, Case Number: XXXXXXXXXXFiling on behalf of daughter for [redacted] points.This company is a rip off. Made 3 orders, magazines have not been coming. Only 2 [redacted] arrived in an envelope. Contacted them about 10 times about it. No solution.I have not received a single magazine and I am getting ready to file a Revdex.com and Dept of Consumer Services Complaint. Let me hear from you immediately regarding this order.5/15/2013Dear ,Thank you for contacting our Magazines for Miles Customer Service Center. This is in response to your message.[redacted] has advised that the miles were not deducted for the order of [redacted] that could not be processed. Thank you for your participation in the Magazines for Miles Program. Sincerely,Customer Service--------------- Original Message --------------- From: [redacted]@magazineoutlet.com To: Subject: Case Number: XXXXXXXXXX - Re: Case Number: XXXXXXXXXX - PLEASE DO NOT REPLY BACK TO THIS E-MAIL. FORWARD CORRESPONDENCE TO 5/9/2013Dear ,Thank you for contacting our Magazines for Miles Customer Service Center. This is in response to your message.We have received your recent inquiry regarding your [redacted] miles and have submitted to your airline to reinstate the 500 miles used for [redacted] if they were indeed deducted. We ask that you allow 7 to 10 business days for us to receive a response from the airline. As soon as a response is received, we [redacted] be back in contact with you.In regards to the expiration of your miles. Because you have shown activity by placing the order for [redacted] and

Desired Settlement: DesiredSettlementID: Replacement

Replacement of ALL ISSUES. Extension if need be.

Business

Response:

Business Response /* (1000, 5, 2013/07/09) */

July 9, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for [redacted] and [redacted] through our program when she accepted our promotional offer, which was presented by [redacted]. The offer allowed her to receive one term of her magazine selections for a points paid subscription.

Unfortunately, Ms. [redacted]'s order for [redacted] was unable to be processed due to contract quantity limits. A postcard notification was mailed to Ms. [redacted] advising her that we were unable to fulfill the order. We took the liberty of contacting [redacted] and requested to have Ms. [redacted]'s account reimbursed for the 500 miles. They have confirmed that there are no deductions in the amount of 500 miles to Ms. [redacted]'s account.

We took the liberty of contacting the publisher for [redacted] and they have confirmed that Ms. [redacted] should receive her next issue by July 26, 2013. Also they are resending the June issue and Ms. [redacted] should receive it within seven to ten business days.

We also contacted the publisher for [redacted] and they have confirmed that Ms. [redacted] should receive her next issue by August 2, 2013. Also they are resending the July issue and Ms. [redacted] should receive it within seven to ten business days. The publishers have confirmed that no delivery problems have been reported. They also request Ms. [redacted] to verify her mailing address. In addition, we suggest Ms. [redacted] to contact the postal service ([redacted]) and request that they research the issue further.

If Ms. [redacted] still does not receive any issues to her subscriptions, I would request that she please contact our customer service center directly at XXX-XXX-XXXX. One of our representatives will be happy to assist her.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Consumer Response /* (3000, 7, 2013/07/10) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

This is the same response they have been giving for months. They need to replace "ALL" issues from the time the order was placed. There are no mail problems in my area, I get my mail.

Business Response /* (4000, 9, 2013/07/19) */

July 19, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

We took the liberty of contacting the publisher for [redacted] and they have confirmed they resent the April and May issue to Ms. [redacted] on June 3, 2013. They also confirmed that her subscription started with the April 2013 issue and is set to expire with the March 2014 issue. The publisher has sent the replacement issues and therefore Ms. [redacted] receive each issue of her subscription.

We also contacted the publisher for [redacted] and they have confirmed that the start issue was the May 2013 issue and is set to expire with the April 2015 issue. The publisher has sent the replacement issues and therefore Ms. [redacted] receive each issue of her subscription.

If Ms. [redacted] still does not receive any issues to her subscriptions, I would request that she please contact our customer service center directly at XXX-XXX-XXXX. One of our representatives [redacted] be happy to assist her.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

This group syphoned $121 from my bank acct. I am a 70 year old retired legal secretary living on a fixed income. During a purchase of products at [redacted], I was directed to purchasing of magazines from this group. Today, I'm $121 out of my acct. I never received any confirmation via e-mail or by regular mail as to their intent to take the amount out of my account or even the reason to do so.

Signed up for a 5k and was given the chance to sign up for three magazines free for 3 months. Thinking that at the end of the three month trial I would recieve a notice to keep recieving and thus pay for the magazines or cancel the subscription. I never recieved any notice and when I saw the unknown charges on my bank account I became fearful that someone had taken my debit card information. Only after googling the unkown charge title did I find out the company's name and that they had charged me for a year's worth of magazines for two of the three magazines. I do not appriecate the money being taken out of my acccount without any notice. I immediatly found the company's website and termianted the three magazines just now.I am hoping that they do go into the system and cancel these subscriptions and refund the charges made to my account.

I filled out an online questionnaire that promised a $100 value reward if I did. The "reward" was 4 free subscriptions via Synapse's service. When you select the magazines, you get billed $2.00 postage & handling--this gives them access to your credit card number. The fine print, which is easy to gloss over before you press "Send," says that you'll automatically be billed a renewal fee in a year unless you opt out. Of course, you have to remember to do that a year from now--they say they'll send an email. I didn't want to deal with that so I tried to cancel, but the web site at first didn't recognize my order--turns out it takes up to 5 days for it to show up. Then, when I went back in a few days later it found my order but only listed 2 of the 4 magazines, and you have to cancel each one separately. Then, when you try to cancel one, it requires two different clicks, the wording of one requires a "yes" and the other a "no" to actually cancel--it's confusing and I have to say it has all appearances of being deliberate. I finally had to call them (finding the number to call is a task, as well. You have to click way at the bottom on "program details"). I will say that the customer service person seemed amiable and efficient--we'll see if it actually all canceled and if my P&H fees were refunded. Overall, this is a sneaky approach to customers, which I don't appreciate.

Review: I have attempted to cancel my subscription (which I signed up for years ago, canceled and now suddenly I am receiving issues again). My subscription number is XXXX XXXX XXX. I have called numerous times (the subscription number) and received everything from "we cannot cancel your subscription, you have to call a third party vendor (who do not answer/respond using the number they provide) to being disconnected mid call several times. This is ridiculous.

Product_Or_Service: subscribed YEARS ago, canceled

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want this subscription canceled, I have no desire to read this worthless waste of paper nor do I want it clogging my mailbox. Frankly, it's a complete waste of paper as I do not even open the [redacted] things. And I believe SI should not make it impossible, or even this challenging to cancel a subscription. Nor should they be allowed to start sending them to you after discontinuing it over a year before, unsolicited.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

April 22, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine for a nominal fee of $2.00 for each subscription. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account. On October 17, 2012, Mr. [redacted] contacted our customer service center and cancelled his subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $75.71 to his account.

We took the liberty of contacting [redacted] and they confirmed that the magazine has been cancelled and there are currently no active orders on Mr. [redacted]'s account.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Consumer Response /* (3000, 7, 2013/04/26) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I received ANOTHER issue yesterday 4/25/13, so clearly Mr. [redacted] is incorrect. I have not yet had my subscription cancelled. I would HAPPILY submit a photograph of said issue, dated and with my address and name clearly printed on the label as the subscriber.

As for his claim that I can call and cancel at any time, I beg to differ. I tried that. Numerous times. And after all those attempts failed, I contacted the Revdex.com. Even after that, they are too inept to simply stop sending me magazines that I do not want.

Business Response /* (4000, 10, 2013/05/06) */

May 6, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

We took the liberty of contacting [redacted] and they confirmed that the magazine has been cancelled and there are currently no active orders on Mr. [redacted]'s account. Upon further research they have also confirmed that the last issue scheduled for delivery is the April 29, 2013 issue. If Mr. [redacted] receives any more issues to his subscription, I would request that he please contact our customer service center directly at XXX-XXX-XXXX. One of our representatives will be happy to assist him.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: My credit card was charged, without my authorization, to renew a magazine subscription. I called to cancel this magazine, as well as [redacted], and had to deal with an automated system which gave an option to cancel and receive a complete refund if I renewed at a discounted price. I did not want the [redacted] magazine so I said "no" to that offer and therefore lost my refund.

As I was hoping for a better outcome with the cancellation of [redacted] magazine, I chose to accept this offer and, therefore, received a full refund for that charge as well as the renewed charge.

I called the phone number the next day and it had been disconnected.Desired Settlement: I want a refund for the complete amount because I was not given a renewal notice and did not authorize the credit card charge. I also believe the automated phone system needs to be corrected to allow human assistance.

Consumer

Response:

From: [redacted] Sent: Thursday, December 11, 2014 6:28 PM To: [redacted] Subject: Fwd: [redacted] This complaint has been resolved as the company has agreed to issue a complete refund. I appreciate your time and assistance with this matter. Sincerely, [redacted]

Review: Three magazine subscriptions that we ordered a year ago through our frequent flier program were automatically renewed by this company without my knowledge, request, or authorization (and at exorbitant rates -$39 for a magazine that sells for $5.99 on the magazine's website; $36 for another that sells for $7.97 for the same term, and $34 for one that sells for $12.) When I requested a refund through their automated system, I was only given a partial "pro-rated" amount due to "issues already received." The total amount I was shorted was $15.90 - not an overwhelming amount, but the unethical and underhanded way this company goes about doing business infuriates me. Each of the magazines has been arriving with renewal notices attached saying "this is your last issue if you don't renew" in bold letters. Evidently, from what I've read online from other consumer complaints, there was a much smaller print elsewhere on the renewal card that says it will be automatically renewed if the consumer doesn't cancel the order. This is an extremely shady way to conduct business; obviously one that relies on, and no doubt profits from, consumers not paying strict attention to the very fine print in their offers. The renewal notices should have said in big type "your subscription will be automatically renewed if we don't hear from you" rather than "this is your last issue unless you renew."Desired Settlement: I am requesting a full refund of the amount I was charged without my authorization. I did not request, nor was I aware that I had received any issues beyond my initial subscription order. They should be responsible for absorbing the expense of mailing issues not requested by the subscriber.

Consumer

Response:

From: [redacted]

Sent: Thursday, June 19, 2014 11:08 AM

To: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

I noticed this morning that my charge account has been fully credited by TWX/Synapse as I requested - hooray!

Although I frequently check Revdex.com when I am considering doing business with a company, I have never before written to you with a problem. I doubt I would have gotten such a speedy and satisfactory response from this company without your involvement. Thank you very, very much!

Review: Made numerous attempts to cancel subscriptions over the past year. Unable to reach anyone at numbers provided, I gave up.

I recently received a card, informing me my subscriptions would automatically renew at the close of the term. I called the cancellation number provided, and reached a computerized voice, which ONLY offered cancellation after five free copies, after which I will be obligated to call again to cancel. Desired Settlement: Immediate cancellation & refund for the year's magazines.

Business

Response:

Business Response /* (1000, 5, 2013/06/18) */

June 18, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when he accept our promotional offer following a phone call he had with LiveOps. The offer allowed him to receive the first 90 days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless he notified us that he wished to cancel by calling our toll-free customer service number. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account. On June 6, 2013, Mr. [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] and [redacted], on "do not renew" status. This would allow him to continue receiving the issues in the current paid term, however at the end of the term, his subscriptions would not renew nor would he be charged for renewal. During that same inquiry, Mr. [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $2.00 for 6 issues. Following the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order.

Upon receipt of your correspondence, on June 11, 2013, we cancelled Mr. [redacted]'s subscriptions to [redacted] and [redacted], generating a full refund in amount of $86.00 to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that all of his subscriptions have been cancelled and all charges refunded to his account. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

We also regret that Mr. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Consumer Response /* (2110, 7, 2013/06/19) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I appreciate receiving a full refund. However, part of my complaint was & my present contention is that the toll free number is NOT customer friendly. The customer is kept on the Robo call system for an inordinate amount of time. The customer must repeat some phrases over & over before the call is over. This is unfair to the elderly, hearing impaired or who have speech problems and such. There is NO simple option to cancel a subscription out-right. Each magazine has to be addressed individually, as the customer is subject to a barrage of counter-offer info. Cancellation is tied to free issues, which becomes automatically tied to a renewal unless you call the toll free number again. Finally, I am offended by the respondent's letter, which seems to just detail actions, which lay the blame on the customer.

Review: Terms & Conditions of Offer not available after submitting order. Auto-Charged a year later causing $175 OVERDRAFT. No notice sent prior to charges.

I subscribed to 4 magazines ([redacted], and [redacted]) with the understanding that I would be charged $2 each. I knew there had to be a catch, but could not find anything that lead me to believe that it would be such an inconvenience. In the confirmation email that I received, not one word was said about Auto Renewal, nor did it have any indication that Terms & Conditions were available for me to read. This is a very deceptive business practice.

Last week, all four of my magazine subscriptions were Automatically Renewed, causing me an inconvenience of $301.00. It happened to come with zero notice (A simple email or postcard would have prompted me to call and cancel BEFORE these charges occurred), and my bank/debit card was used for the Automatic Renewal. $126.00 in magazine renewals cost me $175.00 in bank overdraft fees. I fully expect for Synapse Group, Inc. to cover all of the $175.00 in overdraft charges. They claim to have refunded the $126 magazine renewal charges, but have denied my request for the overdraft fees that they caused. The message I received was that "No overdraft fees will be paid for orders placed on the internet. You chose not to read the full Terms & Conditions at that time." But the Terms & Conditions were not sent with the confirmation email, not even a link to view them.

Desired Settlement: $175 in bank overdraft fees. Original charge dates were 5/17/12 ([redacted]), 5/29/12 ([redacted]), 6/6/12 ([redacted]), and 6/18/12 ([redacted]), respectively. Following charges occurred 5/17/13 ([redacted]), 5/20/13 ([redacted]), 5/23/13 ([redacted]), and 5/23/13 ([redacted]), respectively. All cancellations were processed 5/25/13, prior to the initial purchase charge dates of 3 out of 4 magazines, indicating that they should not have occurred when they did, and had they occurred at the correct time, would not have caused overdraft fees to occur.

Business

Response:

Business Response /* (1000, 5, 2013/06/07) */

June 7, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] & [redacted] and [redacted] and [redacted] when he accepted our promotional offer, which was presented by [redacted] The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account.

Mr. [redacted] contacted our service center via our online website on May 25, 2013, and cancelled his subscriptions to [redacted] & [redacted] and [redacted] and [redacted] generating a refund reflecting the value of unserved issues in the amount of $116.40 to his account.

On May 28, 2013, Mr. [redacted] contacted our customer service center and requested the remaining balance for his subscriptions to [redacted] & [redacted] and [redacted] and [redacted] His request was honored and a refund of $9.60 was issued to his account.

Upon receipt of your correspondence, on June 6, 2013, we issued a refund in the amount of $175.00 for the overdraft fee that Mr. [redacted] was charged. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: I would like to cancel my service but this company has an automated system that does not allow me to do so.

I would just like to no longer have any

This company baits customers with the language below. When I call the number to cancel service. No information that I provided allowed me to cancel the service. I would just like to leave.

The Magazines are delivered to [redacted]

----------------------------------------------------------

After the first term, all selections will continue. Each year you'll receive a reminder notice specifying price plus processing (and any applicable sales tax) and billing terms for the next term of issues and you authorize the account you provided to be charged the rate on the notice for the next year of issues unless you choose to cancel: [redacted]Desired Settlement: Termination of services and refund of any renewals

Business

Response:

Business Response /* (1000, 5, 2013/04/30) */

April 30, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] ordered [redacted] and [redacted] when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.

Upon receipt of your correspondence, on April 24, 2012, we cancelled Mr. [redacted]'s subscriptions to [redacted] and [redacted], generating a full refund in amount of $8.00 to his account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that all of his subscriptions have been cancelled and all charges refunded to his account. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

We also regret that Mr. [redacted] experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Consumer Response /* (2110, 7, 2013/05/01) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

This company should have an "F" rating at the Revdex.com. I originally subscribed to 1 year of [redacted] through [redacted] in order to keep my frequent flyer miles from expiring. The introductory offer was for 1 year subscription for $2. There was no mention of ongoing billing, or at what rate. It turns out that they automatically charge your credit card annually at a much higher rate than the actual direct magazine subscription would cost. Subscription rates are $19.95/year from [redacted] and this company has just billed me $37 for it. In previous years, they have billed me $32, then $36, and now $37. They make it difficult to cancel with a full refund, and it is all but impossible to get a live person. If you do manage to get a real person, they are "not authorized" to give you a full refund even though I contacted them within 3 weeks of being charged. If you would like further confirmation of their scamming, check out the following link: [redacted].

This was supposed to be 3 subscriptions, they gave me 4. I called within the appropriate timeframe to cancel all of them but they refused. I went online and was able to cancel 2 but was not able to cancel the other 2. Now my account has been charged and no one will speak to me.

Review: I have already told this to [redacted]plaint number [redacted].

Basically, having offered me 4 magazines free for 12 months and then 3 free for 6 months, they wanted to charge me $200.37. I have been called by my credit card's fraud team to say they have a debit of £80.49 from magazineoutlet in the US.Desired Settlement: a refund and an apology.

Review: Never ordered the 3 magazines I am receiving. Ordered on Jan. 14, 2013 and sent to 20 [redacted]. I am a resident of Fl. and do not use [redacted]

According to your records I am to be receiving 3 magazines sent to [redacted] and made on Jan. 14, 2013. This is a summer address that I never use; I am a resident of Fl. I never ordered [redacted] nor [redacted] I have cancelled these magazines, but want to report some type of illegal scheme. Desired Settlement: no settlement

Business

Response:

Business Response /* (1000, 5, 2013/08/08) */

August 8, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] and [redacted] when he accepted our promotional offer, which was presented by [redacted]. The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

On August 3, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscriptions to [redacted] and [redacted]. Please note Mr. [redacted] was not charged for his subscriptions. Mr. [redacted] can be assured that his subscriptions have been cancelled.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: They have charged my credit card numerous times for magazines I did not authorized

inappropriate charge on credit card without authorization - multiple times!!!!Desired Settlement: complete refund and no longer using my credit card to charge these unwanted magazine subscription

Business

Response:

September 11, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: [redacted]

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] and [redacted] Magazine, when he accepted our promotional offer, which was presented online by [redacted]. The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual charges were posted to his account.

On September 1, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] generating a refund reflecting the value of unserved issues in the amount of $26.58 back to his account. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate. Following the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order.

Mr. [redacted] contacted our customer service center on September 5, 2013, and cancelled his subscriptions to [redacted] and [redacted] Magazine, generating a refund to his account reflecting the value of unserved issues in the amount of $56.83.

Upon receipt of your correspondence on September 6, 2013, we issued the remaining refund for his balance on [redacted] and [redacted] Magazine in the amount of $7.59. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we have added Mr. [redacted] to our purged customer list. We have also requested to have Mr. [redacted]'s name to be removed from our promotional mailing lists.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted].

Sincerely yours,

[redacted], Customer Service