Synapse Group, Inc.

Review: THIS COMPANY HAS BEEN WITHDRAWING MONEY FROM MY CHECKING ACCOUNT FOR 3 MAGAZINES I DID NOT ORDER. I HAVE CALLED THEM TWICE (OCTOBER AND JULY) AND THEY STATE THEY CAN'T FIND MY ACCOUNT TO CANCEL THE SUBSCRIPTION OR REFUND MY MONEY. HOWEVER THEY HAVE CONTINUED TO WITHDRAW MONEY FROM MY ACCOUNT.THE AUTOMATED SYSTEM STATES I HAD SUBSCRIPTIONS THAT WERE CANCELLED IN 2010, THAT IS CORRECT. BUT EVERY 6 MONTHS THEY CHARGE MY ACCOUNT $17.00, $20.00,AND $64.97. I WANT MY MONEY REFUNDED AND THIS BUSINESS PRACTICE STOPPED.

Product_Or_Service: MAGAZINES

Desired Settlement: DesiredSettlementID: Refund

ALL MONEY REFUNDED.

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

July 24, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that we received an order in the name of [redacted] for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account. On April 5, 2013, Ms. [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] generating a full refund in the total amount of $84.97 to her account.

Upon receipt of your correspondence on July 17, 2013, we cancelled Ms. [redacted]'s subscription to [redacted] generating a full refund of $58.00 to her account, which includes the previous year's charges. In addition, we processed a refund for the remaining balance for her subscriptions to [redacted] and [redacted] in the amount of $225.48, which includes the previous year's charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: Synapse has somehow signed me up for several magazine subscriptions. I want to cancel all of them, but the company is completely unreachable

I work as a personal assistant, and my boss asked me to cancel a few magazine subscriptions (which is no easy task, even for nationally recognized magazines). after finally finding the appropriate forms, I was told that "my subscription originated from a 3rd party, please contact them". I eventually discovered the company was "synapse", who couldn't be less helpful. Their phone number (listed here) is simply a button loop...no way to contact anyone whatsoever. A quick google of their name also showed me that I wasnt the first person to experience this problem. How can a company this disingenuous by an affiliate of [redacted]? moreover, the fact that they have a A+ rating on Revdex.com with over 600 complaints, all asserting essentially the same thing this is both unconscionable and infuriating. Desired Settlement: I simply wish to make contact with someone there. The fact that they are completely unreachable should be illegal

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

July 24, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Despite multiple searches, we regret that we cannot locate Ms. [redacted]'s account in our system with the information provided in her complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this time.

If Ms. [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account. We request that she forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with "TWX" or "NSS") next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under.

We sincerely regret that we cannot resolve Ms. [redacted]'s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Consumer Response /* (3000, 7, 2013/07/26) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The account is not in [redacted] name. The account is for [redacted] CAn you please let me know if you need additional information?

Thank you.

Business Response /* (4000, 9, 2013/08/02) */

August 2, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted], on behalf of [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed two orders through our program when she accepted our promotional offer, which was presented by [redacted]. The first order was placed for [redacted] and [redacted]. The second order was placed for [redacted]. The offers allowed her to receive one term of her magazine selections for a points paid subscription.

Upon receipt of your correspondence on July 30, 2013, we cancelled Ms. [redacted]'s subscriptions to [redacted] and [redacted]. We took the liberty of contacting [redacted] and requested to have Ms. [redacted]'s account reimbursed for the 11,700 miles. They have confirmed that they refunded 11,700 miles to Ms. [redacted]'s account. It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: On 6-22-2013 twx billed my credit card for $117.00 . the charge was not authorized because I got the magazine at a promo price. The charge was not exp

Was not explained nor was I billed are notified of the charges.Desired Settlement: $117.00 dollars

Business

Response:

Business Response /* (1000, 5, 2013/08/20) */

August 20, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first 180 days of his subscription risk free. This offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account.

On July 15, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] generating a full refund in the amount of $117.00 to his account. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate of $9.68 a month. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.

On July 25, 2013, we received notification from Mr. [redacted]'s credit card company that he disputed the charge for his subscription to [redacted] resulting in his subscription being cancelled and a full refund in the amount of $25.00 being processed to his account.

Mr. [redacted] contacted our automated customer service line on August 9, 2013, and placed his new order for [redacted] on "do not renew" status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged a renewal fee.

On August 14, 2013, Mr. [redacted] contacted our service center via our online website and placed his subscription to [redacted] on "do not renew" status.

Upon receipt of your correspondence on August 15, 2013, we cancelled Mr. [redacted]'s subscription to [redacted] generation a full refund in the total amount of $9.68. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

I have had great service and fast and immediate cancellation of the magazines I ordered the first time for $2.00 each. I got the notification card in plenty of time to cancel, and an offer was made for another year at the same $2.00/year rate for one of the magazines so I took it! I got the notification card for THAT renewal and called today to cancel, received yet ANOTHER offer for $2.00 for six more months, so I took that as well. Even when I missed a card, I still received a full refund. This was all automated, so I am still surprised and pleased that it worked so well! I'll keep signing up as long as the offers are so good!

How in the world can this place be a Revdex.com accredited business when you order a magazine subscription as a gift and one year later they put a $33 charge on your debit card to continue the subscription? This is inexcusable and nowhere do they say they will use your card in a year to auto renew a gift subscription. What a scam. They should shut these people down for unauthorized use of a debit card!

[redacted] stupid company, bankruptcy is waiting you.

This is one of the worst companies ever. Never doing what they claim when it comes to their shady magazine sells via online. Stating they email you about upcoming charges so you have a chance to cancel and then never sending it. Causing outrageous charges to bank accounts. One of the most shady companies I have ever seen. Shouldn't have a A+ with Revdex.com but a big fat FFF.

I registered for a race and was offered "free" magazines for 3 months. With no other correspondence all of a sudden my account started being charged for the magazines. It was extreamly difficult to get the number for ACT to cancel the "subscription" and even when I obtained the contact info online , you could not talk to a person at all. The entire process was an automated system or via email. Total scam!

This is one of those companies that thrives on a consumer not keeping tabs on billing.
The first year is great, but they count on you not noticing you are being overcharged the following year. Scream loud for your total refund on these unauthorized charges and get your money back. Do not deal with them again!!!

Review: Subscription to a magazine not required, using credit card data provided for purchasing a book.

They offered a kind of magazine subscription without providing any information in a bookstore. Without clarity, using the credit card information I provide to buy a book, they ended up selling me a subscription to a magazine without me willing to do it. I asked a full refund and I am still waiting for them to answer. This is very unclear business and I do not recommend anybody to deal within this company.Desired Settlement: Full refund of the subscription, 100%, as it was taken from me without complete information.

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

July 24, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records indicate that Ms. [redacted] placed a magazine order for [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, her subscription would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.

When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her trial period, the semi-annual subscription charges were posted to her account. On July 14, 2013, Ms. [redacted] contacted our service center via our online website and placed her subscription to [redacted] on "do not renew" status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee.

Upon receipt of your correspondence on July 15, 2013, we cancelled Ms. [redacted]'s subscription [redacted] generating a full refund of the amount charged of $42.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscription has been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service