Synapse Group, Inc.

I was charged 24.00 on my account with out permission for magazines that were on a free trial and risk free until December 2014. I was not aware this charge would be made in October 2014, two months prior to the end of the free trial date. It was unauthorized and as a result I had to close my current debit card, request a new one and deal with the hassle of that change. In addition, I will have to file a claim in the bank in order to try and recoup the money taken out of my account. Not okay.

Review: Payment for a 2 year subscription of a popular magazine was cancelled without subscribers permission by the issuing company, Synapse Grooup.

I ordered a 2 year subscription of a popular magazine through Synapse Group in September of 2012 for $24. I received 5 issues of the magazine from January through May of 2013. I noticed in July that I did not receive an issue and called the magazines customer service center who told me the subscription had been cancelled. I informed the magazine that I did not cancel it and they told me that the issuing company had cancelled the subscription. They gave the name and phone number to Synapse Group. I called Synapse on 7/26/13 and was told by them that it was a mistake and the problem would be sent to the billing department for further action. A call would be given when it was determined how to fix the problem. No call was received so I called them back today, 8/9/13, to see what was going on. I was told that the subscription is cancelled and that they were looking into refunding me. My issue with this is I paid for a 2 year subscription to Synapse Group who provided no correspondence when they cancelled my subscription and have left no option to recover what I paid them for in September 2012. I find it sketchy that they would not let me know that a $24 subscription was being cancelled and contact me to see if this is what I wanted. I can imagine if this happens to several thousand people, who did not realize it or have knowledge of how to reach this company, Synapse Group would be making huge profits with false product promises. Desired Settlement: I ultimately want a refund of my $24.00. However, I should have been given another 2 year subscription and a letter apologizing for the "mistake". Shame on them.

Business

Response:

Business Response /* (1000, 5, 2013/08/20) */

August 20, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. The offer allowed her to receive one term of her magazine selections. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number on the customer's billing statement with each charge.

On March 25, 2013, Ms. [redacted] contacted our customer service center and requested to place her subscription to [redacted] on "do not renew" status. This would allow her to continue receiving the issues in her current paid term, however her subscriptions would not renew, nor would she be charged renewal fees. Unfortunately, we cancelled Ms. [redacted] order for [redacted] in error.

Upon receipt of your correspondence on August 16, 2013, we issued a refund check in the amount of $24.00. Ms. [redacted] should allow 2-3 weeks to receive her check in the mail.

For the inconvenience, we have placed a complimentary order for 24 issues for [redacted] on August 20, 2013. She should begin to receive her selection in six to eight weeks.

We apologize for the unsatisfactory experience Ms. [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: This company got my debit card information and proceeded to start taking money out of my account without my knowledge or permission.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

This TWX people company and its affiliates such as TWX [redacted] are only in the business of scamming people. They were somehow able to get my card information from a [redacted] store in North Charleston, SC. I purchased books there in June of 2012 and was told I could receive a free magazine for 3 months. I never received the magazines to begin with but somehow this fraudulent company started taking money out of my account in February 2013 without my knowledge or consent.

Business

Response:

Business Response /* (1000, 10, 2013/04/17) */

April 17, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed a magazine order for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account. On March 13, 2013, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted], generating a full refund in the amount of $85.50 to her account.

Ms. [redacted] contacted our customer service center again on March 18, 2013 and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $12.50.

Upon receipt of your correspondence on April 10, 2013, we issued the remaining refund for her balance on [redacted] and [redacted] in the amount of $108.00, which includes the previous year's charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

This company is very deceiving in how they handle their magazine subscriptions. They continue to charge your credit card annually without your consent so unless you happen to catch it on your statement you do not realize it, but then it is too late because you cannot get a refund. Then they make it near impossible to cancel it because you cannot speak to a live representative and you cannot get a refund for a year of magazines that they have already charged you for on your credit card. The only number they provide is a number on your credit card statement and that is an automated system. Extremely frustrating.

Review: Magazine entitled [redacted] has billed me for $219.56. I never subscribed to this magazine and just throw them away when they arrive. I took one to the Post Office several months ago and wrote rejected on the magazine, but they continue to come. I am feeling harrassed by this company. I did take advantage of an offer by [redacted] Magazine for 8 FREE issues and am wondering if this has anything to do with that magazine.Product_Or_Service: noAccount_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)DesiredSettlementID: Other (requires explanation)I would like them to stop billing me and sending me the magazine. Also I would like them to write off any charges against me.

Business

Response:

September 6, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: [redacted]

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted]. The offer allowed her to receive one term of her magazine selections for a points paid subscription.

Despite multiple searches, we regret that we cannot locate an order for [redacted] in our system for the billed amount provided in her complaint.

We took the liberty of contacting [redacted] and they confirmed that her magazine subscription has expired with the June 2013 and there are currently no active orders on Ms. [redacted]'s account.

If Ms. [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account. We request that she forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with "TWX" or "NSS") next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under.

We sincerely regret that we cannot resolve Ms. [redacted]'s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####.

Sincerely yours,

[redacted], Customer Service

Review: I signed up for a free subscription for a magazine before a race and now I am being charged for the magazine subscription without authorization

I signed up for a free subscription for a magazine before a race and now I am being charged for the magazine subscription without authorizationDesired Settlement: I would like my money back and for it to not happen again

Business

Response:

Business Response /* (1000, 5, 2013/05/29) */

May 28, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] ordered [redacted] and [redacted] when she accepted our promotional offer, which was presented by [redacted]. The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.

Upon receipt of your correspondence, on May 17, 2013, we cancelled Ms. [redacted]'s subscriptions to [redacted] and [redacted], generating a full refund in amount of $30.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Ms. [redacted] can be assured that all of her subscriptions have been cancelled and all charges refunded to her account. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

They say they'll give you three samples for three months for $1 and then you get a bill for all of the magazines. Stay far away!

This company has taken $210.00 total out of our account when we had not authorized it. It is my opinion that this company is a scam.

Review: I was directed to this website after completing an online survey. It stated 4 free magazines which is correct but did not mention until the end of the selection process that a $2 fee per magazine for processing would be charged. It did mention that some magazines specifically would have this charge, the ones that were not mentioned also charged this fee. When I called Synapse Group to inquire that I thought this should be mentioned prior to selection to avoid wasting time, I was corrected by the rep repeatedly telling me the magazines are free ignoring the fact that there was a charge that was not made known until after the selection process.

Desired Settlement: DesiredSettlementID: No settlement requested - for

n/a

Business

Response:

Business Response /* (1000, 5, 2013/04/17) */

April 17, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding our magazine offer.

The offer was first presented to Ms. [redacted] via a pop up window, which stated she could claim a value of up to $100.00 when she completes a survey. Once she clicked on this pop up window she was brought to the [redacted] survey page. It is stated at the top of the page that "as a thank you for completing the survey regarding your shopping experience, you will receive a thank you valued at up to $100.00 - up to four of your favorite magazines..."

After completing the short survey, additional information about the magazine offer is provided by the submit button, including that this offer allows customers to receive the first term of their magazine selections for a one time nominal fee of $2.00 for each subscription.

If Ms. [redacted] would like to like to place an order, she may contact our customer service center directly at XXX-XXX-XXXX. One of our representatives will be happy to assist her.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Consumer Response /* (3000, 7, 2013/04/18) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

exactly!!!! wasted my time & informed me of fees AFTER the fact!!!!

Review: I selected a free trial of [redacted] from [redacted] in December of 2011. I was told that I would receive a notice asking if I wanted to renew the magazine. If I did not want to renew, I would not have to pay. [redacted] began charging my credit card and has billed me in the amount of approx $30 every 6 months since then. I have tried to cancel the magazine via their website, but they still keep sending them to me. I cannot get in touch with the company and I DID NOT EVER authorize them to charge my credit card.

Product_Or_Service: Unauthorized charge

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the magazine subscription cancelled and would like to have the $90+ refunded to my credit card as I DID NOT authorize this charge.

Business

Response:

Business Response /* (1000, 5, 2013/05/29) */

May 29, 2013

Dispute Resolution Specialist

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT XXXXX

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms.[redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records indicate that Mr. [redacted] placed an order for [redacted] when he accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase [redacted] be forwarded to us for processing the magazine orders.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account. On March 20, 2013, Mr. [redacted] contacted our service center via our online website and placed his subscription to [redacted] on "do not renew" status. This would allow him to continue receiving the issues in the current term, however at the end of the term, his subscriptions would not renew nor would he be charged for a renewal.

Upon receipt of your correspondence on May 21, 2013, we cancelled Mr. [redacted]'s subscription to [redacted] generating a full refund of $81.50 to his account, which includes the previous year's charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscription has been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since it was in process at the [redacted] of cancellation. He may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ([redacted]) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

This company is a complete scam. Charged my card without any knoweledge that they had it. Did not authorize renewal

Review: I am being sent a magazine called [redacted] I did not ask for this magazine and do not want it. and I'm not going to pay for it.Desired Settlement: stop sending unsolicited magazine.

Business

Response:

Dear Revdex.com Mediation:

Please forward to your Revdex.com bureau in Connecticut. This case will be handled by our subsidiary Synapse Group Inc.

Thank you.

Sincerely,

Business

Response:

September 9, 2014

Review: Could not cancel subscriptions of magazines before charged when called to cancel before cutoff date.

I called ###-###-#### between 8/28-9/2 to cancel subscriptions as indicated on postcard I received. I wanted to cancel before my credit card was charged. I followed procedures and I was put on hold over an hour. I was unable to cancel. I received complemented magazines through [redacted], and was told I would only get 3. After I agreed with sales clerk at [redacted], I received the postcard. I did what I was supposed to do and no one got back with me. I didn't want to be charged for magazines I didn't want. I followed procedure. My subscription # on postcard is [redacted].Desired Settlement: I do not want my credit card charged. If it is charged, I want my money back. I tried to call and cancel and it was an automated voice, and then I heard nothing after I waited to cancel. I waited over an hour. All I heard was background noises that sounded like bubbles popping.

Business

Response:

September 6, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: [redacted]

Consumer: [redacted]

Dear Ms. [redacted]:

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records indicate that Ms. [redacted] placed a magazine order for [redacted] and [redacted], when she accepted our promotional offer after making a purchase at a [redacted]. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

On September 1, 2013, Ms. [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] and [redacted]. Please note she was not charged for her subscriptions.

Ms. [redacted] can be assured that her subscriptions have been cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

We sincerely regret that Ms. [redacted] experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted].

Sincerely yours,

[redacted], Customer Service

Review: I was charged for a magazine subscription, after I was repeatedly promised this wouldn't happen.

I rec'd a gift of 4 magazines of my choice for a year at no charge except for a $2.00 handling fee. I chose my 4 magazines and was very happy. Thenone day I noticed one of the magazines was only for 3 months instead of the year. I called to get it corrected and the guy was very rude. He said no it's only for 3 months and I should be happy they aren't charging me $87.00 for a regular subscription. I said, I didn't order a subscription. These were a gift. I called again and was assured I wouldn't be charged but that I would receive a letter giving me the option to order a subscription or to stop the magazine, that they would NEVER charge my card. Well two weeks later they charged my credit card. Today when I call the guy [redacted] tries to over talk me and get me to keep the magazines. He assures me there won't be any charges. I've heard that before. I rec'd a conf # XXXXXXXXX, todays date 8/17/13 @ around 4:15pm. This is either a con job that needs to be stopped or if its legitimate they need to finish my year's worth of magazines and send me a letter or email assuring me of their mistake and it not happening again.

Thank you, [redacted]Desired Settlement: I would like an email stating they would continue with theyear's subscription to the 4 magazines, at no charge. That includes US weekly because [redacted] said today that that was for a year, also.

I would like for them to usethe cancelation # has a confirmation # for resolving this.

Thank you.

Business

Response:

Business Response /* (1000, 5, 2013/08/30) */

August 30, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that Ms. [redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.

On August 17, 2013, Ms. [redacted] contacted our customer service center and was advised by our representative that her subscription for [redacted] was for 52 issues, when in fact it was for 13 issues. That same day, Ms. [redacted] requested to cancel her subscriptions to [redacted] and [redacted]. Her request was honored and a full refund was issued to her account in the amount of $93.00. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Upon receipt of your correspondence on August 20, 2013, we attempted to replace Ms. [redacted]'s subscriptions to [redacted] and [redacted], however the order was mistakenly placed on an offer that did not include the correct price point. Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account.

For the inconvenience, we have placed a complimentary order for a one year subscription to [redacted] and [redacted] on her behalf. She should begin to receive her selection in six to eight weeks. Rest assured that these magazines will not renew nor would she be charged for these subscriptions.

We apologize for the unsatisfactory experience Ms. [redacted] had with our customer service representatives. We have listened to the calls and feedback has already been provided to the representatives and their superiors. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

Review: this company made an unauthorized charge to my account with card information they did not have permission to use

I had made a puchase about 3 months ago at the FYE in [redacted] mall, I was offered a free 3 month prescription to 3 magazines, the employee failed to inform me that by signing up I would be sharing my bank card information and that at the end of those three months I would be charged for the magazines or subscription. this resulted in a overdraft of my bank account and overdraft fees totaling $96.03, I therefore did not give them permission to make a charge to my account that caused this. they did refund the charge but I was not aware at the time I sent them the first message that there was the overdraft fee they caused.Desired Settlement: I would like this Company to pay me back for the overdraft fees I had to pay.

Business

Response:

Business Response /* (1000, 10, 2013/08/28) */

August 28, 2013

Revdex.com, Inc.

94 South Turnpike Road

Wallingford, CT 06492

Re: Complaint Case #: XXXXXXXX

Consumer: [redacted]

Dear Ms. [redacted]

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that Mr. [redacted] ordered [redacted] and [redacted], following a purchase he made at a [redacted] store. The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.

When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account.

On July 1, 2013, Mr. [redacted] contacted our service center via our online website and cancelled his subscriptions to [redacted] and [redacted], generating a full refund in the amount of $29.51 back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.

Mr. [redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.

Regarding reimbursement of overdraft fees, although it is not our standard practice, Mr. [redacted] should fax a copy of his bank statement to my attention showing the magazine charge and the overdraft fees. Given the concern he expressed in his letter regarding his private information, he can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is XXX-XXX-XXXX.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (XXX) XXX-XXXX.

Sincerely yours,

Manager, Customer Service

This company lures in customers by promising a magazine subscription for only $2 for the year- then lists in extremely fine print that by purchasing, you are agreeing to FOUR magazine subscriptions which will now cost anywhere from $17-$25 and more for only 6 months. They will continue to charge your card these recurring charges until you call to cancel.
My fault for not reading the fine print! I should know better. But I think this is an extremely unethical way of doing business. MOST people will NOT read the fine print, and that's what the company counts on.
When I called to explain my dissatisfaction and asked to cancel, they still tried to sell me more magazines for "only $2"- then after I pressed them for more info, they admitted that the charges would increase after the year and they would automatically be withdrawn from my account.

They promised free subscriptions and waited till the last step to mention a $2 shipping fee.

I had a feeling this was a scam company. I completed a survey and was then "awarded" a $100.00 value, which turned out to be the selection of 4 magazines. I made my selections only to immediately find out that offer (which I had received only seconds prior) had expired. I was redirected to another page offering magazines at what appeared to be full price. What a scam! The Revdex.com should rate this business more appropriately! Judging from the other complaints it seems this business would have a very poor rating with the Revdex.com.

I was tricked with ambiguous language on the web based offer. The web site asks you for a survey and then they force you to select at least SEVEN magazines. Then they ask you for a credit card to pay $2.00 per year. Then you it sends you an email that will bill you for $2.00 per issue of each of the 7 magazines, which translates to more than the subscription prices. Then I replied to the email and I got no reply. I also tried to use their site to cancel all 7 orders but the website will not allow you to cancel because it keeps saying that I have more than one order. The site seems to be designed to discourage you from using it. I have over 25 years experience in IT consulting and I have never seen a website this poor since the early 1990's. This company is clearly a SCAM corporation designed to trick people into getting lots of magazines for a small processing fee and then charging the people hundreds of $2.00 charges.

Review: I came across a site and was entitled to a free subscription to up to 4 magazines. I paid the required shipping and handling charges and began receiving my subscriptions without any issues. Approximately 4 weeks later I am checking my credit card account and see that I was charged $117 for the [redacted] subscription even though the free deliveries were not completed. On July 4th, I call them and explain that I have not requested or authorized full subscription payment to any of the free magazines I am receiving. Immediately cancelled the entire bundle and requested a refund. I was informed that my request was accepted. I would also receive refunds for some of the shipping charges since I terminated effective immediately and delivery of all the free subscriptions had not been completed. Also since the charge was only pending at that time, I was informed that it would simply fall off as not processed.4 days later, I check again and no refund so I call back and I'm informed that the termination request was processed and that it could take up to 72 hours to credit back to me. I called 5 days after that because I still hadn't received my refund to request to speak to a manager or someone in charge of processing the refund. No one is available for that so they took my daytime number. Needless to say - it has been almost 2 weeks, they have run out of excuses and I still don't have my refund and no one has called me back regarding the matter.Desired Settlement: I would like to request a refund of the $117 that was taken to start a full year subscription to [redacted] magazine plus the unused shipping charges which total about $4 for the remaining magazines that I will not be receiving. This is already reflected in my account from the telephone request to cancel.

Consumer

Response:

From: [redacted]

Sent: Wednesday, July 16, 2014 11:18 AM

To: [email protected]

Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

This matter has now been resolved. Please close complaint #[redacted]

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