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SYNN Remodeling and Contracting

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SYNN Remodeling and Contracting Reviews (186)

Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Ticket #: [redacted] To whom it may concern, This is in response to case #: [redacted] We have checked into [redacted] account and determinded that the reason that his bill has been higher than it should be each month is due to changes on the account and decline fees [redacted] started services on 4/19/His first bill covered charges from 4/through 6/This is close to a month and a half of servicesThe payment was attempted on 5/20/at which it was declined and there was a $Decline fee charged [redacted] made a payment on 5/25/which covered the first bill but not the decline feeOn 6/12/the promotion was changed from internet and phone to just internetThis is not typically done once the services have been installed but the representative had made and exceptionSince we bill in advanced, the bill showed a refund from the previous bill and the current price along with another decline fee as the payment was unable to be processed again on 6/20, we had also changed the billing due date to better accommodate [redacted] , this caused the total bill to be $for the month of SeptemberWe did waive decline fee on 6/as a one-time courtesy for [redacted] The new billing due date is the 5th of each month as we do not offer a billing due date of the 30th of each month, this was to give [redacted] time to call in and make a payment if he chose or to have the payment automatically deducted on the 5th of each month If there are no further changes to [redacted] services or due date, his bill will be $each month as long as there are no additional decline feesAs of 9/9/16, we have removed the most recent decline fee that was charged on 9/5/when the payment was not processed by the due dateWe are not normally able to do this more than time for the life of the account but we did make an exception for [redacted] due to the inconvenienceWe would be happy to help [redacted] in the future if he were to have any further trouble Sincerely, Amber N [redacted] Customer Advocate Zito Media

Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We are sorry to hear of the trouble that this customer has had with their cable servicesWe have checked service levels outside and service levels are well within acceptable rangeWe have replaced cable wires outside which are all newWe do believe the issue is somewhere inside the home beyond the cable dropWe do have a technician scheduled to come out March 7th between 3pm and 5pmDue to the trouble that this customer has experienced, we have applied a credit of $which will cover the trouble he has hadIn the meantime, if he has any additional questions, our customer service is available 24/to assist at [redacted] Sincerely, Ashley F [redacted] Customer Advocate Zito Media

Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted] This customer is scheduled to disconnect services on 07/14/This customer has been given a discount of $which was originally a promotion that was given to her to compensate for the trouble she has experiencedThis leaves a remaining balance of $Services have been used and this customer has used approximately 33.22GB of data for the month of JulyWe find that no further credit is dueWe consider this matter closedSincerely, Ashley F [redacted] Customer Advocate Zito Media

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: We have been told on numerous phone calls and in an email that the cable would be buried THAT DAY or BY THE END OF THE WEEK This did NOT occurWe ONLY receive a $credit for months!!! This has been occurring for months!!We have to MOW around the cable ALL SUMMER!! Attached are the two registered letters that have been mailed to MrJames R***, President of Zito Media Both letters list the logged phone calls with person talked to as well as their response The September registered letter includes Zito Media's response to the FIRST registered letter and subsequent call and email to [email protected] Regards, [redacted] & [redacted]

Tell us why here...Zito MediaS Main StCoudersport, PA 16915Revdex.com serving Metro Washington DC and Eastern PennsylvaniaJohn FKennedy Blvd, Suite 1330Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern,This is in response to the Revdex.com complaint ID: [redacted] We are very sorry that [redacted] had moved out of our serviceable area during her 2-year contact with Zito MediaWe did notify [redacted] of the Early Termination Fees when she had discussed moving to her new location[redacted] did enter in a 2-year contract with Zito MediaThis was a contract that was signed at the time of installationThe contract states: “I/We acknowledge that accepting delivery of Zito Media services indicates agreement to be bound by Zito Media’s Terms of Use, which can be found in its entirety at www.zitomedia.comFurther, by selecting to receive the special 2yr Agreement Discount listed above, I/we are agreeing to maintain our subscription to those services for consecutive monthsEarly cancellation of services provided under the 2yr Service Agreement Discount will result in a fee of $per month for each of the remaining months The 2yr Service Agreement term and penalty shall be enforceable not withstanding any contradictory language in the Terms of Use.”We feel that we notified [redacted] of her contract on multiple occasions since setting up services thus we feel that the early termination fees will applyShould she have any additional questions for us, she can reach us at ###-###-####A copy of this letter has been mailed to the consumer on 12/8/We consider this matter closed.Sincerely,Amber N***Customer AdvocateZito Media

Re: [redacted] Complaint ID #: [redacted] To whom it may concern: This is a response to follow up for complaint # [redacted] I have spoken with [redacted] and confirmed that his issues have been escalated to the appropriate manager for follow up and resolutionI credited the customer with the equivalent of one month of service for the recurring issues and the inconvenience he has experienced [redacted] has been provided with my direct line for contact if he has any further issues and I will personally continue to monitor his serviceCustomer was accepting of this resolution and will call me if he needs any further follow up Sincerely, Kimberly O [redacted] Customer Advocate Zito Media

Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington D.Cand Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize for the trouble that [redacted] had while she had Zito Media servicesWe have reviewed the account and have decided to waive the Early Termination Fees for disconnecting servicesThe ETF of $has been removed from MsJohnson’s accountThe remaining balance for services is $Once this is paid, the account will be removed from collections and her credit reportWe find this matter resolvedShould this customer have any additional questions, they can reach us anytime at ###-###-####Sincerely, Amber N [redacted] Customer Advocate Zito Media

since u want to sit their and lie ur not getting no money from me and im not sending a payment[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

To Whom It May Concern, We are fully aware of [redacted] 's service problem and are doing everything we can at this time to resolve this issue We have forwarded the issue details to our field maintenance technicians and they are working to determine the root cause of the problem and to rectify this as quickly as possible We have maintenance currently being performed in this area and will be following up with the customer as soon as this has been completed.Thank you,Kimberly O***Customer AdvocateZito Media

Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] Complaint ID #: [redacted] To whom it may concern: This is a response to follow up for complaint # [redacted] We apologize about the delay in transferring services to Zito MediaUnfortunately, we are unable to credit back for services rendered by [redacted] Services were active through [redacted] at this time and it would be up to their discretion to provide any credits and not Zito MediaWe have applied credits totaling $to this customer due to the trouble they had experienced with transferring their services to Zito MediaAs a courtesy to the customer, we will apply an additional $credit which they will see on their next billing statementAt this time, no further credit is dueWe consider this matter closedSincerely, Ashley F [redacted] Customer Advocate Zito Media

Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We are very sorry for the trouble that [redacted] has experiencedUpon further investigation of the accounts mentioned, we have removed the Early Termination Fees that his wife had received on her accountThis is now reflecting the correct balanceWe are very sorry for the confusion regarding the transfer of the servicesWe have contacted [redacted] and informed him of our outcomeShould he have any additional questions for us, he can reach us at ###-###-####A copy of this letter has been mailed to the consumer on 12/10/We consider this matter closedSincerely, Amber N [redacted] Customer Advocate Zito Media

Zito Media [redacted] Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005- Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted] We are sorry that Ms [redacted] was experiencing trouble with her servicesWe did have our Maintenance Technician out on 04/25/and 04/26/to resolve the intermittent issues with her Internet and phone servicesThe customer has not lost services since Maintenance completed the work yesterdayWe did follow up with Ms [redacted] who said her services were working this morning (04/27/2016)A credit has been applied to her account in the amount of $to compensate for the trouble she has experiencedWe consider this matter resolvedWe are happy to help her if she has any additional questions Sincerely, Ashley F [redacted] Customer Advocate Zito Media

Revdex.com: From: < [redacted] >Date: Fri, Jul 24, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] This complaint has been rectified for my great satisfaction as of today July 24, Please do what is necessary to complete this for me and I want to thank Revdex.com for all your support and help to meYou all make our day as a customer a lot easierIf I need to do anything else please let me know[redacted]

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

Customer's modem has been online for straight hours so it seems to be holdingThere is moderate usage on the modem thus farWe have credited the entire current balance off so the customer will not have any previous charges for the service and the new charges will not start until 6/5/Sorry for the inconvenience and the delay in completing the install

Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted] We apologize that [redacted] has had trouble with his servicesWe have attempted to reach out to [redacted] and received his voicemail on 04/12/ [redacted] did call back our Tier Technician on 04/12/who did attempt to troubleshoot his issueThe customer was running his speed tests via Wi-FiWhen we asked for the customer to run a speed test while hardwired to the modem, the customer refused and stated that it was a signal related issue and he did not have to troubleshootWe have monitored [redacted] ’s Internet signalsHis levels look good and he has no signal related issues at this timeWe do not see any intermittent connectivity within the past hoursWe have also ran a continual ping to the customer’s modem and he has not had any packet loss to the modem and averages a 53ms ping time which is well within the acceptable rangeWe have noted the results belowPing: Ping statistics for 10.65.207.151: Packets: Sent = 770, Received = 770, Lost = (0% loss), Approximate round trip times in milli-seconds: Minimum = 37ms, Maximum = 68ms, Average = 48ms Ping From CMTS: Success rate is percent (500/500), round-trip min/avg/max = 8/11/ms The customer did mention that he was having trouble with channels tiling but would not provide us with specific channels that are tiling so we can further troubleshoot and resolve the issueOur Whole Home DVR system that [redacted] has requested will not be available until May [redacted] is not being charged for the Whole Home DVR system and is only being charged for of our HD Digital Adapters which are $per month a pieceOnce our Whole Home DVR system becomes available, we will be happy to help schedule an installation of this equipment for himWe apologize if the customer may have misunderstood what the Technician was sayingThis customer does not have a signal related issueThis certainly isn’t the type of representation we want for our companyIn summary, there are no known service related issues that would be causing this type of trouble with speedsIt’s important that the customer helps us help them to resolve any service related issuesAt this time, we were unable to verify if the customer is having a speed related issue or cable related issue and he refused to help us troubleshoot the issue furtherIf [redacted] changes his mind and wishes to troubleshoot with us further, we would be happy to help him Sincerely, Ashley F [redacted] Customer Advocate Zito Media

Zito Media S Main St Coudersport, PA Revdex.com Serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint ID: [redacted] We are very sorry to hear that [redacted] is having trouble with her cable servicesWe do believe that we had resolved the cable outage on 8/30/We have attempted to reach the customer on multiple occasionsWe would need more information and to speak with the customer if they are still experiencing issues with their servicesSincerely, Amber N [redacted] Customer Advocate Zito Media

[redacted] This is in response to the Revdex.com complaint ID: [redacted] This customer had previously called our customer service department to schedule a disconnection which is why one was completedZito Media would not cancel customer’s accounts without speaking to them firstThis was requested by the customer on 4/26/We have reached out to the customer to schedule a pickup of equipment for no additional costThis was completed on 5/22/All equipment has been picked up and the customer’s account is disconnectedWe consider this matter closedShould he have any additional questions, we can be reached at [redacted] Sincerely, Ashley F [redacted] ***

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me if Zito Media gives me the $credit for the modem and the additional $for the router even though that is a fraction of the total damage causedThis is certainly better than their response when I called the company the first time about this matterAt least, they accepted some responsibility and sent someone to correct the problem Thank you for all the help! Regards, [redacted] **

[redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the trouble that this customer has experienced with their not workingWe do see where services were online but where the would not broadcast in the customer’s homeThis allowed the customer to connect directly but would not allow him to use in the homeWe have had a technician out on 05/16/to replace the modemWe have called and confirmed that his services are working after the modem swapBecause services were working except the Wi-Fi, we feel a fair credit would be $This will compensate the customer $off for the past monthsHe will see this credit on his upcoming billing statement Should he have any additional trouble, he can reach us anytime at [redacted] We consider this matter resolved Sincerely, Ashley [redacted] *

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