Zito Media S Main St Coudersport, PA 16915Revdex.com Serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint ID: ***We have
attempted to reach out to *** *** on multiple occasions regrading her complaint of service issuesWe had a technician out again on 8/24/who replaced multiple parts on the lines that service *** ***’s homeThe signals for *** ***’s modem are wonderful with no breaks in serviceWe have also provided ping statistics on her modem belowPing statistics for ***: Packets: Sent = 4, Received = 4, Lost = (0% loss), Approximate round trip times in milli-seconds: Minimum = 43ms, Maximum = 51ms, Average = 48ms We would be happy to assist *** *** in the future if she were to experience any issuesWe have left a voicemail providing our telephone number for future assistanceSincerely, Amber N*** Customer Advocate Zito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Zito and their customer rep has summarily lied in their response to the Revdex.comThey are the ones refusing to cooperate and provide the service they advertise or are contracted to provide If there is nothing wrong, why are they lying about it?? I talked with a guy named Terry yesterday at ZITOPlease get the recordingTerry said (on the recording) the recording would be provided to the FCCI wasn't even home near the internet to test it as he claims we were doingI was at collegeHe said I refused to help him help me because I would not get a laptop and ethernet cord to test the equipment I am renting from themIt is their equipmentIt is not my job to get their test equipment and make their equipment workI ordered that service from themThat would be like GM telling me to build the car I paid forWhatever they claim to be testing is falseThe modem continues to drop all equipment off the network, it takes roughly - seconds for my websites to respond on any device Some website are just timing out it is so slowThis is suppose to be the package for streaming and anything I try to stream is on a continuous bufferTerry was overly rude, to the point of obnoxiousHe tried to convince me I was to preform these tests as according to some service agreement I have never seen, signed or heard of until he tried to convince me it was my job to be ZITO's techI told him his own tech said the signal was too weak to get the tv advertised and contracted or the speeds advertised and contractedTerry said he had no idea why he would say thatI told Terry because it was the truth and there was a problem that needed to be fixedThis is ridiculous, I want a complete investigation launchedThis is completely against FCC regulation as well as consumer lawThis is theft, harassment, extortion and I am not the only oneTake a look at a *** search for Zito Media Reviews...***Revdex.com: *** *** *** * *** * *** *** * *** ** *** ** * *** *** *** * *** *** *** *** ** *** *** ***
Zito Media Review - Television - Cable, CATV & Satellite in Oswayo, PA - Revdex.com Business Review - Revdex.com...Revdex.com's Business Review For Zito Media that includes background information, consumer experience, Revdex.com Accreditation status, Revdex.com Rating, customer reviews, complaints, business photos, business videos, discount coupons, licensing, hours of operation, methods of payment, refund and...View on www.Revdex.com.orgPreview by *** It's simpleThey have damaged lines from an ice storm we had years agoThat is the start of the problem in our areaThey refuse to spend the money to repairHowever, a week after they installed my inferior service they emailed me this bill: (also see attached) Apr at 2:40 PMZito Media Monthly Statement PREVIOUS BALANCE $0.00 4/4/Adj range 4/4/to 4/6/2016 ($13.21) 4/4/Trip Charge $15.00 4/4/WIRELESS MODEM RENTAL/DATA M 4/4..4/15 $3.10 4/4/FCC REGULATORY FEE 4/4..4/15 $0.03 4/4/ZITO HD DIGITAL ADAPTER (u) 4/4..4/15 $1.55 4/4/Local Channel Surcharge 4/4..4/15 $2.66 4/4/Zito Classic Cable/Ultra Spe 4/4..4/15 $46.28 4/5/Ultra Speed /Classic Cable 6m ($54.94) 4/16/WIRELESS MODEM RENTAL/DATA MOD4/16..5/15 $8.00 4/16/FCC REGULATORY FEE 4/16..5/15 $0.09 4/16/ZITO HD DIGITAL ADAPTER (u) 4/16..5/15 $4.00 4/16/Local Channel Surcharge 4/16..5/15 $6.86 4/16/Zito Classic Cable/Ultra Speed4/16..5/15 $119.56 4/16/ACH PAYMENT DISCOUNT 4/16..5/15 ($2.00) Franchise fee $0.00 School tax $2.52 Telecommunications Tax $2.02 ENDING BALANCE $141.52Thank you!AttachmentsView allDownload allE-Bill.PDFZito Franchise Authorities.pdfThis is wrong, wrong, wrong! There are rules and regulations against thisThis is also monopolistic as no other internet provider is in our area, so they know they have us trapped to their inferior servicePlease do something about their lies and theft
Regards,
*** ***
Zito Media *** * *** St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern, This
is in response to the Revdex.com complaint ID: ***We are sorry to hear of the trouble that this customer has had with his Internet servicesWe had our technician out on 12/22/to restore services for Mr*** We have attempted to reach Mr*** to confirm services and have been unable to do soWe show his modem is currently online and receiving great signals and current usageWe have provided recent ping statistics as well Ping statistics for ***: Packets: Sent = 187, Received = 187, Lost = (0% loss), Approximate round trip times in milli-seconds: Minimum = 55ms, Maximum = 70ms, Average = 59ms This complaint is a duplicate of ID: *** which we have also closed as resolvedWe have provided Mr*** with a credit to his account for the time that the services were not workingShould he have any additional questions, he may reach us at ###-###-####We consider this matter closed Sincerely, Amber N*** Customer Advocate Zito Media
Zito Media *** * *** St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Re: *** *** *** Complaint ID #: *** To whom it may concern,
This is in response to the Revdex.com complaint # ***We originally dispatched a Service Technician to this area on the week of 02/22/The Service Technician noted that we would need a Maintenance Technician to make the necessary repairs to restore Ms*** *** ***’s cable servicesWe dispatched a Maintenance Technician from Pennsylvania on 02/29/to begin repairs to restore servicesThe Maintenance Technician was able to restore services for Ms*** *** *** on 03/01/The Maintenance Technician did make contact with the customer who was happy that the services were restoredHe advised her that we will continue to work in the area through today (03/02/2016) to clear up any reception issues she may still be experiencing, she understoodWe have credited Ms*** *** *** a full month of cable services due to the trouble she has been experiencing with her servicesThe credit totals $which will cover the bill that is due on 03/10/We will continue to work with Ms*** *** *** to ensure her services are up to standards and she is happy Thank you, Ashley F* Customer Advocate Zito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not accept that the problem with Zito Media's cable TV is all in my house. I am still having the same issues with the cable TV as I was when I filed this complaintI have read the response from Kimberly O***I do not agree with what she is saying about all her attempts to contact usI have the voice messages she left savedI also have the emails savedI have contacted her through emails which detailed the problems we are having with the cableI have even asked her what corrections we need to make in our houseShe has NOT, responded by email or by phone to address thatI don't think the problems with the cable are all on my endOne reason, I'm not the only house with these same issuesMy channels do not follow the channel line up for our countyZito Media has this on their websiteI have some channels that change networks every other dayI have channels that be will be on one day and out the next day, the weather channel's picture and sound are off and there are some channels that I'm supposed to get but am not This has been the problem for monthsI have made many phone calls to report this issue and have been told many different things by Zito's customer service as to what the problems are with the cableOur TV issues started when a tower fell downWe had no problems with the cable TV, before then and I've been a customer with Zito Media for years now and had no complaints till all of thisThe tower fell and our cable has been a mess ever since and that is another reason I do not believe the problem lies within my home. What I am asking for is not unreasonableI want the problem fixed This issue is not closed,
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:AgainI reject this because they kept a copy of my credit card information and used it without my permissionI had called them and they told me that it would be taken out if I liked it or notThis caused my checking account to go into the redThis cost me over $in over draft fee's.According to othersThey are having the same problemPoor service with the cableThe Phone and the internet..I have offered a settlement to end this and Zito Media has ignored me complexly
Regards,
*** ***
To Whom it May Concern,*** *** has been notified via
email that we have expedited his service issue and are about to get a
technician out to him Monday 8/24/between 3p-5p. I have also advised that I will be more than
happy to credit his account for the inconvenience he has experienced
by his
service issues. I have also advised this
customer to make sure to call our customer care team whenever he experiences
any problems with his service in the future.
This will allow us to track these problems in a more efficient manner
and also allow us to address and resolve the issues as quickly as possible for
the customer.If you have any further questions about this
account, please feel free to contact us at ***Regards, Kimberly O.Customer Advocate
Dear *** ***,This is a response to complaint id ***As of the
completed work order on 11/24/15, the service issues in this area have been
addressed and we have verified consistent service based on your modem levels
and usage. This account has been
credited for the previous issues and we will continue to monitor the signal
levels to ensure the issue has been fully resolved. Sincerely,Kimberly O.Customer Advocate
Zito Media
S Main St
Coudersport, PA
Revdex.com
K StNW, 10th
Floor,
Washington, DC 20005-
Re: *** ***
Complaint ID # ***
To whom it may concern:
This is a response to follow up for complaint #***This
customers account has been corrected to reflect that they did return the
equipment and we did refund the account in full for $We notified the
collection agency that this balance was sent to them in error and the customer
will be receiving a notification from the collections agency that they are no
longer responsible for this debt as this was our errorWe consider this matter
resolved
Sincerely,
Ashley F*
Customer Advocate
Zito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is unacceptable and standard language I would expect from a company that provides terrible customer service I request the Revdex.com publish my complaint on your website so I can warn customers and potential customers about the terrible customer service from Zito Media.Thank you.Regards,
*** ***
Zito Media S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** *** Complaint ID: *** To whom it may concern, This is in response to case #: ***We apologize
for the delay in raising the cable line near *** ***’s locationWe spoke with the Technical Operations Manager who confirmed that the line was raised on 10/19/This should protect the line from any damages and allow *** *** a safe clearing to have heavy equipment in and out while building his new homeWe have reached out to *** *** and advised him that we have adjusted the height of the line and provided our telephone number in case he was to have any further troubleSincerely, Amber N*** Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: *** *** Complaint ID #: *** To whom it may concern, This is in response to the Revdex.com
complaint # *** *** originally contacted us with concerns about the speeds he was gettingWe have recently upgraded *** ***’s internet package (Super Speed) from up to 30Mbps to up to 50MbpsWhen *** *** contacted us he was only getting 27Mbps downloadWe had a Technician out to remove a trap on *** ***’s line on the morning of 02/23/that could have been prohibiting him from getting the higher speedAround 8:00pm on 02/23/our Tier Technician reached out to *** *** and performed troubleshooting steps with himHe was successfully able to receive speedsHe received a download speed of 52Mbps download and 50Mbps downloadThe customer is receiving the speeds he is paying for and has good stable downstream and upstream signal levelsWe consider this matter resolvedWe have mailed out a copy of this letter to *** *** on 02/24/Thank you, Ashley F* Customer Advocate Zito Media
Zito Media
*** * *** **
Coudersport, PA
Revdex.com of Greater Kansas City
Ward Parkway, Suite
Kansas City, MO
Re: *** ***
Complaint ID #: ***
To whom it may concern:
This is a response to
follow up for
complaint # ***We have the soonest possible service call
appointment set up for Mr***Unfortunately, this cannot be done
until 7/31/We understand the customer is unhappy about this,
although we do not have any appointments available to resolve his
issue any sooner and we are extremely sorry about thisWe will,
however, compensate the customer a full month of service to be
credited to his future billing statementCredit of $has been
applied to his account as of 7/20/This more than compensates for
the days he will have service issues until we can get our technician
there to fix the issue completely
Sincerely,
Kimberly O***
Customer Advocate
Zito Media
To whom it may concern:This is a response to follow up for complaint #[redacted]. This
customers account has been corrected to reflect that they did return the
equipment and we did refund the account in full for $107.47. We notified the
collection agency that this balance was sent to them in...
error and the customer
will be receiving a notification from the collections agency that they are no
longer responsible for this debt as this was our error. We consider this matter
resolved. Sincerely,Ashley F[redacted]Customer Advocate
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com Serving Metro Washington DC and Eastern Pennsylvania 1990 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted]
Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint ID: [redacted]. We are...
very sorry to hear that [redacted] was having trouble with her services. We contacted [redacted] and had a technician scheduled to come to her location on 8/15/16. The technician requested assistance from the maintenance technician who was able to resolve the issue with her services. We spoke with [redacted] and verified that service was working well and that her channels were much clearer. We advised [redacted] that we would be happy to assist her if she were to have any trouble in the future. We have applied a credit to [redacted]’s account for the trouble she had experienced. Sincerely, Amber N[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted]. The loyal customer award was applied on the account 7/13/2016. As previously stated, this customer has used 33.22GB of data in the month of July. Services have been used and we feel no further credit is due. We consider this matter closed. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]. We apologize about the confusion this customer has...
experienced while initiating services with Zito Media. During the sales process, Zito Media does not advise customers that we will be cancelling their previous provider on their behalf. This is something that would need to be completed by the customer. We value our customers and understand that it is a confusing process changing providers. As such, we had issued a credit of $30.00 to this customers account on October 25th. Unfortunately, we are unable to credit any additional charges to the customer’s account. Zito Media has provided services per our agreement. We apologize that this customer has had a less than satisfactory experience with our customer service department and will ensure that this is addressed appropriately. We consider this matter closed. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media[redacted]Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 [redacted] F. Kennedy Blvd, Suite 1330Philadelphia, PA 19103 Re: [redacted]Complaint ID: [redacted] To whom it may concern, This is in response to the...
Revdex.com complaint ID: [redacted]. We apologize about the confusion that Mr. [redacted] has experienced with his services. Mr. [redacted] had entered into a 6*month promotion with Zito Media on 4/15/16. This promotion will provide customers with a discounted rate for 6 months and is not a contractual agreement meaning that the customers can cancel services at any time. We do offer a contract promotion which will provide customers with a fixed rate for 24 months. This contract is subject to a credit approval through a soft credit check and unfortunately Mr. [redacted] did not qualify for this agreement and was set up with a 6-month promotion. We find this matter closed. Should there be any additional questions, he may reach us at ###-###-####. Sincerely, Amber N[redacted]Customer AdvocateZito MediaTell us why here...
Tell us why here...Zito Media102 S Main StCoudersport, PA 16915Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd, Suite 1330Philadelphia, PA 19103 Re: [redacted]Complaint ID: [redacted] To whom it may concern,This is in response to the Revdex.com complaint ID:...
[redacted]. We are very sorry that [redacted] had moved out of our serviceable area during her 2-year contact with Zito Media. We did notify [redacted] of the Early Termination Fees when she had discussed moving to her new location.[redacted] did enter in a 2-year contract with Zito Media. This was a contract that was signed at the time of installation. The contract states: “I/We acknowledge that accepting delivery of Zito Media services indicates agreement to be bound by Zito Media’s Terms of Use, which can be found in its entirety at www.zitomedia.com. Further, by selecting to receive the special 2yr Agreement Discount listed above, I/we are agreeing to maintain our subscription to those services for 24 consecutive months. Early cancellation of services provided under the 2yr Service Agreement Discount will result in a fee of $20 per month for each of the remaining months. The 2yr Service Agreement term and penalty shall be enforceable not withstanding any contradictory language in the Terms of Use.”We feel that we notified [redacted] of her contract on multiple occasions since setting up services thus we feel that the early termination fees will apply. Should she have any additional questions for us, she can reach us at ###-###-####. A copy of this letter has been mailed to the consumer on 12/8/2016. We consider this matter closed.Sincerely,Amber N[redacted]Customer AdvocateZito Media
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Zito Media S Main St Coudersport, PA 16915Revdex.com Serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint ID: ***We have
attempted to reach out to *** *** on multiple occasions regrading her complaint of service issuesWe had a technician out again on 8/24/who replaced multiple parts on the lines that service *** ***’s homeThe signals for *** ***’s modem are wonderful with no breaks in serviceWe have also provided ping statistics on her modem belowPing statistics for ***: Packets: Sent = 4, Received = 4, Lost = (0% loss), Approximate round trip times in milli-seconds: Minimum = 43ms, Maximum = 51ms, Average = 48ms We would be happy to assist *** *** in the future if she were to experience any issuesWe have left a voicemail providing our telephone number for future assistanceSincerely, Amber N*** Customer Advocate Zito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Zito and their customer rep has summarily lied in their response to the Revdex.comThey are the ones refusing to cooperate and provide the service they advertise or are contracted to provide If there is nothing wrong, why are they lying about it?? I talked with a guy named Terry yesterday at ZITOPlease get the recordingTerry said (on the recording) the recording would be provided to the FCCI wasn't even home near the internet to test it as he claims we were doingI was at collegeHe said I refused to help him help me because I would not get a laptop and ethernet cord to test the equipment I am renting from themIt is their equipmentIt is not my job to get their test equipment and make their equipment workI ordered that service from themThat would be like GM telling me to build the car I paid forWhatever they claim to be testing is falseThe modem continues to drop all equipment off the network, it takes roughly - seconds for my websites to respond on any device Some website are just timing out it is so slowThis is suppose to be the package for streaming and anything I try to stream is on a continuous bufferTerry was overly rude, to the point of obnoxiousHe tried to convince me I was to preform these tests as according to some service agreement I have never seen, signed or heard of until he tried to convince me it was my job to be ZITO's techI told him his own tech said the signal was too weak to get the tv advertised and contracted or the speeds advertised and contractedTerry said he had no idea why he would say thatI told Terry because it was the truth and there was a problem that needed to be fixedThis is ridiculous, I want a complete investigation launchedThis is completely against FCC regulation as well as consumer lawThis is theft, harassment, extortion and I am not the only oneTake a look at a *** search for Zito Media Reviews...***Revdex.com: *** *** *** * *** * *** *** * *** ** *** ** * *** *** *** * *** *** *** *** ** *** *** ***
Zito Media Review - Television - Cable, CATV & Satellite in Oswayo, PA - Revdex.com Business Review - Revdex.com...Revdex.com's Business Review For Zito Media that includes background information, consumer experience, Revdex.com Accreditation status, Revdex.com Rating, customer reviews, complaints, business photos, business videos, discount coupons, licensing, hours of operation, methods of payment, refund and...View on www.Revdex.com.orgPreview by *** It's simpleThey have damaged lines from an ice storm we had years agoThat is the start of the problem in our areaThey refuse to spend the money to repairHowever, a week after they installed my inferior service they emailed me this bill: (also see attached) Apr at 2:40 PMZito Media Monthly Statement PREVIOUS BALANCE $0.00 4/4/Adj range 4/4/to 4/6/2016 ($13.21) 4/4/Trip Charge $15.00 4/4/WIRELESS MODEM RENTAL/DATA M 4/4..4/15 $3.10 4/4/FCC REGULATORY FEE 4/4..4/15 $0.03 4/4/ZITO HD DIGITAL ADAPTER (u) 4/4..4/15 $1.55 4/4/Local Channel Surcharge 4/4..4/15 $2.66 4/4/Zito Classic Cable/Ultra Spe 4/4..4/15 $46.28 4/5/Ultra Speed /Classic Cable 6m ($54.94) 4/16/WIRELESS MODEM RENTAL/DATA MOD4/16..5/15 $8.00 4/16/FCC REGULATORY FEE 4/16..5/15 $0.09 4/16/ZITO HD DIGITAL ADAPTER (u) 4/16..5/15 $4.00 4/16/Local Channel Surcharge 4/16..5/15 $6.86 4/16/Zito Classic Cable/Ultra Speed4/16..5/15 $119.56 4/16/ACH PAYMENT DISCOUNT 4/16..5/15 ($2.00) Franchise fee $0.00 School tax $2.52 Telecommunications Tax $2.02 ENDING BALANCE $141.52Thank you!AttachmentsView allDownload allE-Bill.PDFZito Franchise Authorities.pdfThis is wrong, wrong, wrong! There are rules and regulations against thisThis is also monopolistic as no other internet provider is in our area, so they know they have us trapped to their inferior servicePlease do something about their lies and theft
Regards,
*** ***
Zito Media *** * *** St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern, This
is in response to the Revdex.com complaint ID: ***We are sorry to hear of the trouble that this customer has had with his Internet servicesWe had our technician out on 12/22/to restore services for Mr*** We have attempted to reach Mr*** to confirm services and have been unable to do soWe show his modem is currently online and receiving great signals and current usageWe have provided recent ping statistics as well Ping statistics for ***: Packets: Sent = 187, Received = 187, Lost = (0% loss), Approximate round trip times in milli-seconds: Minimum = 55ms, Maximum = 70ms, Average = 59ms This complaint is a duplicate of ID: *** which we have also closed as resolvedWe have provided Mr*** with a credit to his account for the time that the services were not workingShould he have any additional questions, he may reach us at ###-###-####We consider this matter closed Sincerely, Amber N*** Customer Advocate Zito Media
Zito Media *** * *** St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Re: *** *** *** Complaint ID #: *** To whom it may concern,
* Customer Advocate Zito Media
This is in response to the Revdex.com complaint # ***We originally dispatched a Service Technician to this area on the week of 02/22/The Service Technician noted that we would need a Maintenance Technician to make the necessary repairs to restore Ms*** *** ***’s cable servicesWe dispatched a Maintenance Technician from Pennsylvania on 02/29/to begin repairs to restore servicesThe Maintenance Technician was able to restore services for Ms*** *** *** on 03/01/The Maintenance Technician did make contact with the customer who was happy that the services were restoredHe advised her that we will continue to work in the area through today (03/02/2016) to clear up any reception issues she may still be experiencing, she understoodWe have credited Ms*** *** *** a full month of cable services due to the trouble she has been experiencing with her servicesThe credit totals $which will cover the bill that is due on 03/10/We will continue to work with Ms*** *** *** to ensure her services are up to standards and she is happy Thank you, Ashley F
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not accept that the problem with Zito Media's cable TV is all in my house. I am still having the same issues with the cable TV as I was when I filed this complaintI have read the response from Kimberly O***I do not agree with what she is saying about all her attempts to contact usI have the voice messages she left savedI also have the emails savedI have contacted her through emails which detailed the problems we are having with the cableI have even asked her what corrections we need to make in our houseShe has NOT, responded by email or by phone to address thatI don't think the problems with the cable are all on my endOne reason, I'm not the only house with these same issuesMy channels do not follow the channel line up for our countyZito Media has this on their websiteI have some channels that change networks every other dayI have channels that be will be on one day and out the next day, the weather channel's picture and sound are off and there are some channels that I'm supposed to get but am not This has been the problem for monthsI have made many phone calls to report this issue and have been told many different things by Zito's customer service as to what the problems are with the cableOur TV issues started when a tower fell downWe had no problems with the cable TV, before then and I've been a customer with Zito Media for years now and had no complaints till all of thisThe tower fell and our cable has been a mess ever since and that is another reason I do not believe the problem lies within my home. What I am asking for is not unreasonableI want the problem fixed This issue is not closed,
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:AgainI reject this because they kept a copy of my credit card information and used it without my permissionI had called them and they told me that it would be taken out if I liked it or notThis caused my checking account to go into the redThis cost me over $in over draft fee's.According to othersThey are having the same problemPoor service with the cableThe Phone and the internet..I have offered a settlement to end this and Zito Media has ignored me complexly
Regards,
*** ***
To Whom it May Concern,*** *** has been notified via
email that we have expedited his service issue and are about to get a
technician out to him Monday 8/24/between 3p-5p. I have also advised that I will be more than
happy to credit his account for the inconvenience he has experienced
by his
service issues. I have also advised this
customer to make sure to call our customer care team whenever he experiences
any problems with his service in the future.
This will allow us to track these problems in a more efficient manner
and also allow us to address and resolve the issues as quickly as possible for
the customer.If you have any further questions about this
account, please feel free to contact us at ***Regards, Kimberly O.Customer Advocate
Dear *** ***,This is a response to complaint id ***As of the
completed work order on 11/24/15, the service issues in this area have been
addressed and we have verified consistent service based on your modem levels
and usage. This account has been
credited for the previous issues and we will continue to monitor the signal
levels to ensure the issue has been fully resolved. Sincerely,Kimberly O.Customer Advocate
Zito Media
*
S Main St
Coudersport, PA
Revdex.com
K StNW, 10th
Floor,
Washington, DC 20005-
Re: *** ***
Complaint ID # ***
To whom it may concern:
This is a response to follow up for complaint #***This
customers account has been corrected to reflect that they did return the
equipment and we did refund the account in full for $We notified the
collection agency that this balance was sent to them in error and the customer
will be receiving a notification from the collections agency that they are no
longer responsible for this debt as this was our errorWe consider this matter
resolved
Sincerely,
Ashley F
Customer Advocate
Zito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is unacceptable and standard language I would expect from a company that provides terrible customer service I request the Revdex.com publish my complaint on your website so I can warn customers and potential customers about the terrible customer service from Zito Media.Thank you.Regards,
*** ***
Zito Media S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** *** Complaint ID: *** To whom it may concern, This is in response to case #: ***We apologize
for the delay in raising the cable line near *** ***’s locationWe spoke with the Technical Operations Manager who confirmed that the line was raised on 10/19/This should protect the line from any damages and allow *** *** a safe clearing to have heavy equipment in and out while building his new homeWe have reached out to *** *** and advised him that we have adjusted the height of the line and provided our telephone number in case he was to have any further troubleSincerely, Amber N*** Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: *** *** Complaint ID #: *** To whom it may concern, This is in response to the Revdex.com
* Customer Advocate Zito Media
complaint # *** *** originally contacted us with concerns about the speeds he was gettingWe have recently upgraded *** ***’s internet package (Super Speed) from up to 30Mbps to up to 50MbpsWhen *** *** contacted us he was only getting 27Mbps downloadWe had a Technician out to remove a trap on *** ***’s line on the morning of 02/23/that could have been prohibiting him from getting the higher speedAround 8:00pm on 02/23/our Tier Technician reached out to *** *** and performed troubleshooting steps with himHe was successfully able to receive speedsHe received a download speed of 52Mbps download and 50Mbps downloadThe customer is receiving the speeds he is paying for and has good stable downstream and upstream signal levelsWe consider this matter resolvedWe have mailed out a copy of this letter to *** *** on 02/24/Thank you, Ashley F
Zito Media
*** * *** **
Coudersport, PA
Revdex.com of Greater Kansas City
Ward Parkway, Suite
Kansas City, MO
Re: *** ***
Complaint ID #: ***
To whom it may concern:
This is a response to
follow up for
complaint # ***We have the soonest possible service call
appointment set up for Mr***Unfortunately, this cannot be done
until 7/31/We understand the customer is unhappy about this,
although we do not have any appointments available to resolve his
issue any sooner and we are extremely sorry about thisWe will,
however, compensate the customer a full month of service to be
credited to his future billing statementCredit of $has been
applied to his account as of 7/20/This more than compensates for
the days he will have service issues until we can get our technician
there to fix the issue completely
Sincerely,
Kimberly O***
Customer Advocate
Zito Media
To whom it may concern:This is a response to follow up for complaint #[redacted]. This
customers account has been corrected to reflect that they did return the
equipment and we did refund the account in full for $107.47. We notified the
collection agency that this balance was sent to them in...
error and the customer
will be receiving a notification from the collections agency that they are no
longer responsible for this debt as this was our error. We consider this matter
resolved. Sincerely,Ashley F[redacted]Customer Advocate
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com Serving Metro Washington DC and Eastern Pennsylvania 1990 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted]
Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint ID: [redacted]. We are...
very sorry to hear that [redacted] was having trouble with her services. We contacted [redacted] and had a technician scheduled to come to her location on 8/15/16. The technician requested assistance from the maintenance technician who was able to resolve the issue with her services. We spoke with [redacted] and verified that service was working well and that her channels were much clearer. We advised [redacted] that we would be happy to assist her if she were to have any trouble in the future. We have applied a credit to [redacted]’s account for the trouble she had experienced. Sincerely, Amber N[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted]. The loyal customer award was applied on the account 7/13/2016. As previously stated, this customer has used 33.22GB of data in the month of July. Services have been used and we feel no further credit is due. We consider this matter closed. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]. We apologize about the confusion this customer has...
experienced while initiating services with Zito Media. During the sales process, Zito Media does not advise customers that we will be cancelling their previous provider on their behalf. This is something that would need to be completed by the customer. We value our customers and understand that it is a confusing process changing providers. As such, we had issued a credit of $30.00 to this customers account on October 25th. Unfortunately, we are unable to credit any additional charges to the customer’s account. Zito Media has provided services per our agreement. We apologize that this customer has had a less than satisfactory experience with our customer service department and will ensure that this is addressed appropriately. We consider this matter closed. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media[redacted]Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 [redacted] F. Kennedy Blvd, Suite 1330Philadelphia, PA 19103 Re: [redacted]Complaint ID: [redacted] To whom it may concern, This is in response to the...
Revdex.com complaint ID: [redacted]. We apologize about the confusion that Mr. [redacted] has experienced with his services. Mr. [redacted] had entered into a 6*month promotion with Zito Media on 4/15/16. This promotion will provide customers with a discounted rate for 6 months and is not a contractual agreement meaning that the customers can cancel services at any time. We do offer a contract promotion which will provide customers with a fixed rate for 24 months. This contract is subject to a credit approval through a soft credit check and unfortunately Mr. [redacted] did not qualify for this agreement and was set up with a 6-month promotion. We find this matter closed. Should there be any additional questions, he may reach us at ###-###-####. Sincerely, Amber N[redacted]Customer AdvocateZito MediaTell us why here...
Tell us why here...Zito Media102 S Main StCoudersport, PA 16915Revdex.com serving Metro Washington DC and Eastern Pennsylvania1880 John F. Kennedy Blvd, Suite 1330Philadelphia, PA 19103 Re: [redacted]Complaint ID: [redacted] To whom it may concern,This is in response to the Revdex.com complaint ID:...
[redacted]. We are very sorry that [redacted] had moved out of our serviceable area during her 2-year contact with Zito Media. We did notify [redacted] of the Early Termination Fees when she had discussed moving to her new location.[redacted] did enter in a 2-year contract with Zito Media. This was a contract that was signed at the time of installation. The contract states: “I/We acknowledge that accepting delivery of Zito Media services indicates agreement to be bound by Zito Media’s Terms of Use, which can be found in its entirety at www.zitomedia.com. Further, by selecting to receive the special 2yr Agreement Discount listed above, I/we are agreeing to maintain our subscription to those services for 24 consecutive months. Early cancellation of services provided under the 2yr Service Agreement Discount will result in a fee of $20 per month for each of the remaining months. The 2yr Service Agreement term and penalty shall be enforceable not withstanding any contradictory language in the Terms of Use.”We feel that we notified [redacted] of her contract on multiple occasions since setting up services thus we feel that the early termination fees will apply. Should she have any additional questions for us, she can reach us at ###-###-####. A copy of this letter has been mailed to the consumer on 12/8/2016. We consider this matter closed.Sincerely,Amber N[redacted]Customer AdvocateZito Media
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]