Zito Media S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID:
***We apologize about the trouble with a permanent installation of services with Zito MediaAt the time that services were installed, the technician placed a drop line through a corn field through to the customer’s home which was the only way to get services to the customerUnfortunately, we do not have an easement across the field and no alternative way to service this customerWe are unable to trench through the field to bury the line since it will be dug right up again when work begins in the fieldThis address is considered non-serviceableEffective 4/27/2017, this customer has days from this date to find another service providerWe have met with our Technical Operations Manager who has surveyed and determined there are no alternative ways to service this locationUnless notified of a sooner date, Zito Media will be disconnecting and rolling up the drop on 05/30/As a courtesy, billing will cease as of 04/30/Should this customer have any additional questions, he can reach us anytime at ###-###-####Sincerely, Ashley F* Customer Advocate Zito Media
Zito MediaS Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: *** *** Complaint ID #: *** To whom it may concern, This is in response to the Revdex.com
complaint # ***We apologize about the confusion this customer has experienced regarding our billing and contractIn our terms of service, it states that a customer’s use of Zito Media’s services acknowledges their agreement of Zito Media’s terms of serviceThe terms of service are available to view on our website at: http://www.zitomedia.net/important-information-about-your-zito-media-services/ ZITO MEDIA TERMS OF USE SUBSCRIBER AGREEMENT The account holder(s) referred to on the accompanying ZITO MEDIA Work Order or statement (“I,” “me” or “my”) agrees that the Work Order and this Terms of Use Subscriber Agreement (this “Agreement’), set forth the terms and conditions that govern my receipt of video, high-speed data, voice and other services from *** *** ***and ZITO MEDIA, L.Pand each of their affiliates (referred to collectively as “ZITO MEDIA”)The term “Services” and all other capitalized terms used in this Agreement are defined in Section In our terms of service (section 2) it explains that each of our customers are billed in advance and that each customer is responsible for early termination fees if they enter a promotion and cancel before the minimum commitment PAYMENT; CHARGES; REFUNDS (a) I agree to pay ZITO MEDIA for (i) all use of my Services, (ii) installation and applicable service charges (iii) ZITO MEDIA Equipment, and (iv) all applicable local, state and federal fees and taxesCharges for the Services are set forth on a separate price list that I have receivedI will be billed monthly in advance for recurring monthly chargesOther charges will be billed in the next practicable monthly billing cycle following use, or as otherwise specified in the price listZITO MEDIA may change both the fees and the types of charges (e.g., periodic, time-based, use-based) for my ServicesIf I participate in a promotional offer that requires a minimum time commitment and I terminate early, I agree that I am responsible for early termination fees associated with such promotionFurthermore, this customer did sign a contract on 02/12/that explains the following: I/We acknowledge that accepting delivery of Zito Media services indicates agreement to be bound by Zito Media’s Terms of Use, which can be found in its entirety at www.zitomedia.comFurther, by selecting to receive the special 2yr Agreement Discount listed above, I/we are agreeing to maintain our subscription to those services for consecutive monthsEarly cancellation of services provided under the 2yr Service Agreement Discount will result in a fee of $per month for each of the remaining months. The 2yr Service Agreement term and penalty shall be enforceable not withstanding any contradictory language in the Terms of UseThis customer has not attempted to contact us regarding any cable service trouble they have been experiencing until they decided to cancel their servicesIt’s important to let us know anytime they are having trouble so we have an opportunity to fix this for themWe would like to keep this customer as a cable, phone and Internet customer and would be happy to help them with the trouble they state they are experiencing with their cable if they wishThis customer did agree to Zito Media’s terms of service and signed a 2-year contract which will require them to pay an early termination fee if they choose to cancel before their 2-year period endsFor this reason, we find that if this customer chooses to cancel, they would be responsible for the early termination feesWe are available 24/at ###-###-#### to assist this customer should she need any further assistanceA copy of the customer’s contract will be mailed to herThank you, Ashley F* Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint: ***We have
contacted *** *** regarding her install of servicesShe stated that the technician returned to her home on 8/8/to completed the install and that all services were working wellWe have applied credit to her account for the trouble that she has experienced Sincerely, Amber N*** Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The last technition was very helpful and spent alot of time troublshooting the problem He reported it to maintenance and the repairs were completed the following day The cable has worked since the repairs were made
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To whom it may concern,This is in response to the Revdex.com complaint ID: ***We do apologize for the confusion with the promo that was offered to the customerWe have contacted the customer and provided them with an additional 6- month promotion and have set up a work order to have a technician to
go out and fix the tiling issue that the customer is having with their cableThe customer has been advised that the promo is only for months at which point they will need to make the decision to go down to the lesser speed package at a lower cost or remain on the current plan they are on at the higher costCustomer is aware if they have any further issues they can contact use directly and we consider this matter resolved.Cody B*** Customer Advocate Zito Media
From: *** ***Date: Fri, Dec 11, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" The service has been working for the last week or so
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** and *** *** Ticket #: *** To whom it may concern, This is in response to case #: ***We are very sorry that
*** *** has not received his refund as of yetWe have verified with our billing department that the check has been printed and will be mailed out this weekWe have spoken with the Technical Operations manager regarding the “box” in their yard as well as set up a service call on 9/16/for a technician to check into the possibility of removing this boxThis should not be a problem unless this is not our equipment or if it would affect other customers in the areaWe look forward to the technician providing more information as to the removal of this piece of equipment. Sincerely, Amber N*** Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** and *** *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: *** We apologize about the trouble that this customer has experienced with their servicesWe have completed the maintenance necessary in the area to resolve these issuesThere are very few channels that are still having some pixilation that we are continuing to work onWe have applied an additional credit to the customer’s account to cover the remainder of their last month’s billWe will continue to work with our customer while resolving the issue with the remaining channelsShould any additional questions come up, our customer service can be reached at ###-###-####Sincerely, Amber N*** Customer Advocate Zito Media
Zito Media
S Main St
Coudersport, PA
Revdex.com
serving Metro Washington DC & Eastern Pennsylvania (Washington,
DC)
K StNW, 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint # ***
To whom
it may concern:
This is in
response to complaint #
*** ***'s service related issues have been expedited to
our maintenance team for prompt resolutionThis work order has
since been completed and therefore, we feel this complaint has been
rectifiedAttempted to reach out to customer but was unable to make
contact to confirm although signal levels seem to support that
service is now working properly
Sincerely,
Kimberly O***
Customer Advocate
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Ticket #: *** To whom it may concern, This is in response to case #: ***We are very sorry for the
trouble that *** *** had experiencedWe have been able to get *** ***’s internet service back onlineWe are going to continue to work on the signal levels in the area to ensure that *** *** is getting the best signal possibleWe have applied an additional $credit to *** ***’s account for the trouble that he had experiencedSincerely, Amber N*** Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint: ***We are sorry that the customer feels we are not trying to help themOur Tier Technician did attempt to troubleshoot the issue and the customer stated it was not his job to troubleshootHe did not mention he was not home to troubleshoot the issueWe would be happy to help the customer with any trouble they are experiencing but the customer has to be willing to troubleshoot with our Tier TechnicianWe do need information from the customer to further troubleshoot the issue as we are not seeing any service related trouble on our endThis would include speed tests while directly connected to the modem via an Ethernet cableIf *** *** would be interested in troubleshooting with our Tier Technician so we can troubleshoot this further, he can certainly let us know and we would be happy to schedule a convenient time for us to troubleshoot with himWe would be happy to provide a recording of the phone call if the Revdex.com requests it and we have consent from the customer to provide this phone callIf *** *** can let us know a good time for him to troubleshoot this issue, we would be happy to call him back and help him with this furtherSincerely, Ashley F* Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington D.Cand Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: ***We
apologize about the frustrations that our potential customer has experienced with trying to get services with Zito MediaWe do our best to keep our system up to date on serviceable and non-serviceable addresses to ensure our customers have the best customer experience possibleUnfortunately, we were not aware that this address was not-serviceable until the technician came out on the installation dateAt this time, we are unable to provide services to this locationWe consider this matter closedShould this customer have any additional questions, they can reach us anytime at ***Sincerely, Ashley F* Customer Advocate Zito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you for the creditThe last statement mailed will be mailed Tuesday March 6thWe have only channels that are still hard to watch at timesThese are the *** and *** *** channelsAll others at this time seem to be fineThank you
*** And *** ***
Zito Media S Main St Coudersport, PA 16915Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: C C*** Ticket #: *** To whom it may concern, This is in response to case #: ***We apologize that this customer
has experienced trouble with their servicesWe have had our Maintenance Technician out on 09/06/to address and resolve the trouble that the customer has had with their servicesSince the Maintenance was completed, there has been no drops in service nor has there been any packet lossWe do believe we have resolved the trouble that he has experienced with his servicesUnfortunately, we are unable to credit this customer for any data services that he has used with another providerAlthough services were intermittent, there was 127.04GB of data used over the past month which shows that services were usableDue to the trouble this customer has had, we have applied a credit of $to his accountThis will be reflected on his next billing statementSincerely, Ashley F* Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA 19103 Re: *** * *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: ***We are sorry that this customer is still experiencing trouble with his cable services after repairWe have had a technician back out on March 14th who had determined additional maintenance will need to be completedWe have expedited maintenance with our Technical Operations Manager who will work to have maintenance completed as quickly as possibleIn the meantime, we have applied an additional credit of $to the account which raises the total credit provided for this issue to $Should this customer have any additional questions, we can be reached at ***Sincerely, Ashley F* Customer Advocate Zito Media
*** ***
*** * *** **
*** ** ***
*** *** *** *** ** *** *** ***
*** *** ** *** *** *** ***
*** ** *** *** *** **
*** *** ***
To whom it may concern, This is in response to the Revdex.com
complaint ID: ***We apologize to hear of the damage that was caused to the customer’s equipmentWe will have a technician scheduled 05/04/between 3pm and 5pm to confirm that our cable is groundedAfter reviewing the account, we do see that this customer is only subscribed to our Internet services which means that any additional cabling to Zito Media should not be connected to the televisions and because this customer does not subscribe to our phone services, there would no damage to the customer’s phoneIf the customer does have any cabling hooked up to their televisions then it would be up to their television provider to address this furtherIn this instance, it would be best to have a claim completed through the customer’s home owner’s or renter’s insurance as it appears that this damage is not directly caused by Zito MediaShould this customer have any additional questions, he can reach us anytime at *** Sincerely, Ashley F*
*** ***
*** ***
To whom it may concern:This is in response to complaint # ***. *** ***'s concerns have been addressed and
the necessary repairs have been made to provide consistent internet
service. The drop line burial has been
completed and all issues appear to have been addressed and
resolved at this
timeI have also credited **and *** ***'s account for a full month of
service due to the frustration and inconvenience they have experienced. We do believe this issue has been resolved to
the best of our ability at this time. Sincerely,Kimberly O***Customer AdvocateZito Media
To whom it may concern,This is in reference to Complaint ID # ***We would like to confirm that we are an auto pay service only company, which means we only accept and apply credits via debit or credit cardsThis is explained to all customers when service is set up and is why this customer
was set up with auto pay servicesWe understand that the customer does not feel comfortable providing us with her debit or credit card information, so on 10/3/we attempted to contact the customerWe left a message advising the customer that if she would like to purchase a *** reloadable card, we can apply the $credit to this card instead of a debit or credit cardWe have provided the customer with a reasonable solution as we are not able to issue a check and consider this matter closed.Sincerely,Cody B.Customer Advocate
Zito Media S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID:
* Customer Advocate Zito Media
***We apologize about the trouble with a permanent installation of services with Zito MediaAt the time that services were installed, the technician placed a drop line through a corn field through to the customer’s home which was the only way to get services to the customerUnfortunately, we do not have an easement across the field and no alternative way to service this customerWe are unable to trench through the field to bury the line since it will be dug right up again when work begins in the fieldThis address is considered non-serviceableEffective 4/27/2017, this customer has days from this date to find another service providerWe have met with our Technical Operations Manager who has surveyed and determined there are no alternative ways to service this locationUnless notified of a sooner date, Zito Media will be disconnecting and rolling up the drop on 05/30/As a courtesy, billing will cease as of 04/30/Should this customer have any additional questions, he can reach us anytime at ###-###-####Sincerely, Ashley F
Zito MediaS Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: *** *** Complaint ID #: *** To whom it may concern, This is in response to the Revdex.com
* Customer Advocate Zito Media
complaint # ***We apologize about the confusion this customer has experienced regarding our billing and contractIn our terms of service, it states that a customer’s use of Zito Media’s services acknowledges their agreement of Zito Media’s terms of serviceThe terms of service are available to view on our website at: http://www.zitomedia.net/important-information-about-your-zito-media-services/ ZITO MEDIA TERMS OF USE SUBSCRIBER AGREEMENT The account holder(s) referred to on the accompanying ZITO MEDIA Work Order or statement (“I,” “me” or “my”) agrees that the Work Order and this Terms of Use Subscriber Agreement (this “Agreement’), set forth the terms and conditions that govern my receipt of video, high-speed data, voice and other services from *** *** ***and ZITO MEDIA, L.Pand each of their affiliates (referred to collectively as “ZITO MEDIA”)The term “Services” and all other capitalized terms used in this Agreement are defined in Section In our terms of service (section 2) it explains that each of our customers are billed in advance and that each customer is responsible for early termination fees if they enter a promotion and cancel before the minimum commitment PAYMENT; CHARGES; REFUNDS (a) I agree to pay ZITO MEDIA for (i) all use of my Services, (ii) installation and applicable service charges (iii) ZITO MEDIA Equipment, and (iv) all applicable local, state and federal fees and taxesCharges for the Services are set forth on a separate price list that I have receivedI will be billed monthly in advance for recurring monthly chargesOther charges will be billed in the next practicable monthly billing cycle following use, or as otherwise specified in the price listZITO MEDIA may change both the fees and the types of charges (e.g., periodic, time-based, use-based) for my ServicesIf I participate in a promotional offer that requires a minimum time commitment and I terminate early, I agree that I am responsible for early termination fees associated with such promotionFurthermore, this customer did sign a contract on 02/12/that explains the following: I/We acknowledge that accepting delivery of Zito Media services indicates agreement to be bound by Zito Media’s Terms of Use, which can be found in its entirety at www.zitomedia.comFurther, by selecting to receive the special 2yr Agreement Discount listed above, I/we are agreeing to maintain our subscription to those services for consecutive monthsEarly cancellation of services provided under the 2yr Service Agreement Discount will result in a fee of $per month for each of the remaining months. The 2yr Service Agreement term and penalty shall be enforceable not withstanding any contradictory language in the Terms of UseThis customer has not attempted to contact us regarding any cable service trouble they have been experiencing until they decided to cancel their servicesIt’s important to let us know anytime they are having trouble so we have an opportunity to fix this for themWe would like to keep this customer as a cable, phone and Internet customer and would be happy to help them with the trouble they state they are experiencing with their cable if they wishThis customer did agree to Zito Media’s terms of service and signed a 2-year contract which will require them to pay an early termination fee if they choose to cancel before their 2-year period endsFor this reason, we find that if this customer chooses to cancel, they would be responsible for the early termination feesWe are available 24/at ###-###-#### to assist this customer should she need any further assistanceA copy of the customer’s contract will be mailed to herThank you, Ashley F
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint: ***We have
contacted *** *** regarding her install of servicesShe stated that the technician returned to her home on 8/8/to completed the install and that all services were working wellWe have applied credit to her account for the trouble that she has experienced Sincerely, Amber N*** Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The last technition was very helpful and spent alot of time troublshooting the problem He reported it to maintenance and the repairs were completed the following day The cable has worked since the repairs were made
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To whom it may concern,This is in response to the Revdex.com complaint ID: ***We do apologize for the confusion with the promo that was offered to the customerWe have contacted the customer and provided them with an additional 6- month promotion and have set up a work order to have a technician to
go out and fix the tiling issue that the customer is having with their cableThe customer has been advised that the promo is only for months at which point they will need to make the decision to go down to the lesser speed package at a lower cost or remain on the current plan they are on at the higher costCustomer is aware if they have any further issues they can contact use directly and we consider this matter resolved.Cody B*** Customer Advocate Zito Media
From: *** ***Date: Fri, Dec 11, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" The service has been working for the last week or so
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** and *** *** Ticket #: *** To whom it may concern, This is in response to case #: ***We are very sorry that
*** *** has not received his refund as of yetWe have verified with our billing department that the check has been printed and will be mailed out this weekWe have spoken with the Technical Operations manager regarding the “box” in their yard as well as set up a service call on 9/16/for a technician to check into the possibility of removing this boxThis should not be a problem unless this is not our equipment or if it would affect other customers in the areaWe look forward to the technician providing more information as to the removal of this piece of equipment. Sincerely, Amber N*** Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** and *** *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: *** We apologize about the trouble that this customer has experienced with their servicesWe have completed the maintenance necessary in the area to resolve these issuesThere are very few channels that are still having some pixilation that we are continuing to work onWe have applied an additional credit to the customer’s account to cover the remainder of their last month’s billWe will continue to work with our customer while resolving the issue with the remaining channelsShould any additional questions come up, our customer service can be reached at ###-###-####Sincerely, Amber N*** Customer Advocate Zito Media
Zito Media
S Main St
Coudersport, PA
Revdex.com
serving Metro Washington DC & Eastern Pennsylvania (Washington,
DC)
K StNW, 10th Floor
Washington, DC 20005-
Re: *** ***
Complaint # ***
To whom
it may concern:
This is in
response to complaint #
*** ***'s service related issues have been expedited to
our maintenance team for prompt resolutionThis work order has
since been completed and therefore, we feel this complaint has been
rectifiedAttempted to reach out to customer but was unable to make
contact to confirm although signal levels seem to support that
service is now working properly
Sincerely,
Kimberly O***
Customer Advocate
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Ticket #: *** To whom it may concern, This is in response to case #: ***We are very sorry for the
trouble that *** *** had experiencedWe have been able to get *** ***’s internet service back onlineWe are going to continue to work on the signal levels in the area to ensure that *** *** is getting the best signal possibleWe have applied an additional $credit to *** ***’s account for the trouble that he had experiencedSincerely, Amber N*** Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint: ***We are sorry that the customer feels we are not trying to help themOur Tier Technician did attempt to troubleshoot the issue and the customer stated it was not his job to troubleshootHe did not mention he was not home to troubleshoot the issueWe would be happy to help the customer with any trouble they are experiencing but the customer has to be willing to troubleshoot with our Tier TechnicianWe do need information from the customer to further troubleshoot the issue as we are not seeing any service related trouble on our endThis would include speed tests while directly connected to the modem via an Ethernet cableIf *** *** would be interested in troubleshooting with our Tier Technician so we can troubleshoot this further, he can certainly let us know and we would be happy to schedule a convenient time for us to troubleshoot with himWe would be happy to provide a recording of the phone call if the Revdex.com requests it and we have consent from the customer to provide this phone callIf *** *** can let us know a good time for him to troubleshoot this issue, we would be happy to call him back and help him with this furtherSincerely, Ashley F
* Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington D.Cand Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: ***We
* Customer Advocate Zito Media
apologize about the frustrations that our potential customer has experienced with trying to get services with Zito MediaWe do our best to keep our system up to date on serviceable and non-serviceable addresses to ensure our customers have the best customer experience possibleUnfortunately, we were not aware that this address was not-serviceable until the technician came out on the installation dateAt this time, we are unable to provide services to this locationWe consider this matter closedShould this customer have any additional questions, they can reach us anytime at ***Sincerely, Ashley F
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you for the creditThe last statement mailed will be mailed Tuesday March 6thWe have only channels that are still hard to watch at timesThese are the *** and *** *** channelsAll others at this time seem to be fineThank you
*** And *** ***
Zito Media S Main St Coudersport, PA 16915Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: C C*** Ticket #: *** To whom it may concern, This is in response to case #: ***We apologize that this customer
* Customer Advocate Zito Media
has experienced trouble with their servicesWe have had our Maintenance Technician out on 09/06/to address and resolve the trouble that the customer has had with their servicesSince the Maintenance was completed, there has been no drops in service nor has there been any packet lossWe do believe we have resolved the trouble that he has experienced with his servicesUnfortunately, we are unable to credit this customer for any data services that he has used with another providerAlthough services were intermittent, there was 127.04GB of data used over the past month which shows that services were usableDue to the trouble this customer has had, we have applied a credit of $to his accountThis will be reflected on his next billing statementSincerely, Ashley F
Zito Media S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA 19103 Re: *** * *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: ***We are sorry that this customer is still experiencing trouble with his cable services after repairWe have had a technician back out on March 14th who had determined additional maintenance will need to be completedWe have expedited maintenance with our Technical Operations Manager who will work to have maintenance completed as quickly as possibleIn the meantime, we have applied an additional credit of $to the account which raises the total credit provided for this issue to $Should this customer have any additional questions, we can be reached at ***Sincerely, Ashley F
* Customer Advocate Zito Media
*** ***
*
*** * *** **
*** ** ***
*** *** *** *** ** *** *** ***
*** *** ** *** *** *** ***
*** ** *** *** *** **
*** *** ***
To whom it may concern, This is in response to the Revdex.com
complaint ID: ***We apologize to hear of the damage that was caused to the customer’s equipmentWe will have a technician scheduled 05/04/between 3pm and 5pm to confirm that our cable is groundedAfter reviewing the account, we do see that this customer is only subscribed to our Internet services which means that any additional cabling to Zito Media should not be connected to the televisions and because this customer does not subscribe to our phone services, there would no damage to the customer’s phoneIf the customer does have any cabling hooked up to their televisions then it would be up to their television provider to address this furtherIn this instance, it would be best to have a claim completed through the customer’s home owner’s or renter’s insurance as it appears that this damage is not directly caused by Zito MediaShould this customer have any additional questions, he can reach us anytime at *** Sincerely, Ashley F
*** ***
*** ***
To whom it may concern:This is in response to complaint # ***. *** ***'s concerns have been addressed and
the necessary repairs have been made to provide consistent internet
service. The drop line burial has been
completed and all issues appear to have been addressed and
resolved at this
timeI have also credited **and *** ***'s account for a full month of
service due to the frustration and inconvenience they have experienced. We do believe this issue has been resolved to
the best of our ability at this time. Sincerely,Kimberly O***Customer AdvocateZito Media
To whom it may concern,This is in reference to Complaint ID # ***We would like to confirm that we are an auto pay service only company, which means we only accept and apply credits via debit or credit cardsThis is explained to all customers when service is set up and is why this customer
was set up with auto pay servicesWe understand that the customer does not feel comfortable providing us with her debit or credit card information, so on 10/3/we attempted to contact the customerWe left a message advising the customer that if she would like to purchase a *** reloadable card, we can apply the $credit to this card instead of a debit or credit cardWe have provided the customer with a reasonable solution as we are not able to issue a check and consider this matter closed.Sincerely,Cody B.Customer Advocate