Zito Media 102 S Main St Coudersport, PA 16915Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Re: [redacted] Complaint ID #: [redacted] To whom it may concern, This is in response to the Revdex.com...
complaint # [redacted]. We apologize that [redacted] has been experiencing trouble with cable services. He did call on 01/29/2016 and speak to our Retention Specialist. At this time, she offered to expedite [redacted]’s service issue to our Technical Operations Manager so we could resolve this for him. He did decline this escalation. This customer was credited $58.57 for the days the service was out since he notified us on 01/13/2016. We feel like this is an appropriate credit for the time he was without service as his normal monthly bill totals $72.26. No further action will be taken at this time as [redacted] has elected to cancel his services with Zito Media. We consider this matter closed. Thank you, Ashley F[redacted] Customer Advocate Zito Media
To Whom It May Concern, We are fully aware of [redacted]'s service problem and are doing everything we can at this time to resolve this issue. We have forwarded the issue details to our field maintenance technicians and they are working to determine the root cause of the...
problem and to rectify this as quickly as possible. We have maintenance currently being performed in this area and will be following up with the customer as soon as this has been completed.Thank you,Kimberly O[redacted]Customer AdvocateZito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I reported problems again with my service to Zito Media on July 21, 2015. I did speak to a helpful customer service rep who spoke with her supervisor and then sent five emails including one to a lead liaison to try to rectify my situation since this has been an ongoing issue since September 2014. The customer rep also stated that the signal was weak and she could see where it was going in and out. There were times during our conversation that the rep had trouble hearing me because my phone service was cutting out, she was really trying to help me. She also reported to me that other customer service reps had sent my work order to dispatch but from there it hadn't gone anywhere. this is why she emailed 5 different people to make them all aware of my ongoing problem, hoping this would get something done. I also emailed Zito Media this past weekend and received one response that a tech was working on it. I then emailed them again twice because service was still not correctly working, I still have TV channels that have no signal or interrupted service, my phone and internet still goes off and on. As far as anyone trying to contact me is untrue or maybe they tried when my service was out. I have no phone calls from them, I have caller ID and voicemail nor any emails regarding this situation. I've been told before when I have called to report my services issues work orders had been closed out ,work was complete and service was working when in fact nothing had changed and my services were still not in working order. I started telling them when I would call to report issues that they're reports of completed work orders weren't correct. They also responded back to the Revdex.com complaint about a prompt response, we've been contacting Zito Media since September 2014, it is July 2015. Is 10 months a prompt response time????
Regards,
[redacted]
Zito Media [redacted] Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: Sue A. [redacted] Complaint ID: [redacted] To whom it may concern: We have contacted Mrs. [redacted] and are allowing her to terminate her 24-month agreement without having to pay any Early Termination Fees. We have contacted our billing department as well to notify them of this agreement. With this agreement and the service set to be terminated on 5/6/2016, we wish to close this complaint as there is nothing further that we can do for Mrs. [redacted]. Sincerely, Amber N[redacted] Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Zito Media 102 S Main St Coudersport, PA 16915Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Re: [redacted] Complaint ID #: [redacted] To whom it may concern, This is in response to the Revdex.com...
complaint # [redacted]. We apologize that [redacted] has been experiencing trouble with cable services. He did call on 01/29/2016 and speak to our Retention Specialist. At this time, she offered to expedite [redacted]’s service issue to our Technical Operations Manager so we could resolve this for him. He did decline this escalation. This customer was credited $58.57 for the days the service was out since he notified us on 01/13/2016. We feel like this is an appropriate credit for the time he was without service as his normal monthly bill totals $72.26. No further action will be taken at this time as [redacted] has elected to cancel his services with Zito Media. We consider this matter closed. Thank you, Ashley F[redacted] Customer Advocate Zito Media
To Whom It May Concern, We are fully aware of [redacted]'s service problem and are doing everything we can at this time to resolve this issue. We have forwarded the issue details to our field maintenance technicians and they are working to determine the root cause of the...
problem and to rectify this as quickly as possible. We have maintenance currently being performed in this area and will be following up with the customer as soon as this has been completed.Thank you,Kimberly O[redacted]Customer AdvocateZito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I reported problems again with my service to Zito Media on July 21, 2015. I did speak to a helpful customer service rep who spoke with her supervisor and then sent five emails including one to a lead liaison to try to rectify my situation since this has been an ongoing issue since September 2014. The customer rep also stated that the signal was weak and she could see where it was going in and out. There were times during our conversation that the rep had trouble hearing me because my phone service was cutting out, she was really trying to help me. She also reported to me that other customer service reps had sent my work order to dispatch but from there it hadn't gone anywhere. this is why she emailed 5 different people to make them all aware of my ongoing problem, hoping this would get something done. I also emailed Zito Media this past weekend and received one response that a tech was working on it. I then emailed them again twice because service was still not correctly working, I still have TV channels that have no signal or interrupted service, my phone and internet still goes off and on. As far as anyone trying to contact me is untrue or maybe they tried when my service was out. I have no phone calls from them, I have caller ID and voicemail nor any emails regarding this situation. I've been told before when I have called to report my services issues work orders had been closed out ,work was complete and service was working when in fact nothing had changed and my services were still not in working order. I started telling them when I would call to report issues that they're reports of completed work orders weren't correct. They also responded back to the Revdex.com complaint about a prompt response, we've been contacting Zito Media since September 2014, it is July 2015. Is 10 months a prompt response time????
Regards,
[redacted]
Zito Media [redacted] Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: Sue A. [redacted] Complaint ID: [redacted] To whom it may concern: We have contacted Mrs. [redacted] and are allowing her to terminate her 24-month agreement without having to pay any Early Termination Fees. We have contacted our billing department as well to notify them of this agreement. With this agreement and the service set to be terminated on 5/6/2016, we wish to close this complaint as there is nothing further that we can do for Mrs. [redacted]. Sincerely, Amber N[redacted] Customer Advocate Zito Media
Please see that attached response to the customers complaints. This has been satisfied to the customers request and can be closed at this time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]