To Whom it May Concern,This complaint has been reviewed by Zito Media and we have determined the Early Termination Fees (ETF) is not warranted in this circumstance and has therefore, been removed from the customers account We have also credited the account for the $NSF fee due to the credit card on file for recurring payments declining due to this fee being placed on the account originally Customer had also received a courtesy credit for $due to service issues and frustration We feel all issues have been addressed and should not be resolved to the customers satisfaction We did attempt to reach out to [redacted] (***) by phone and were unable to make contact however we did leave her a voicemail to please contact us directly at her convenience regarding this matterWe are hoping to hear back from her soon to convey this information.Thank you,Kimberly O***Customer AdvocateZito MediaCorporate Headquarters [redacted] ***Coudersport, PA ***
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] & [redacted] Ticket #: [redacted] To whom it may concern, This is in response to case #: [redacted] We can assure this customer that burying his drop is top priority to us as we enter his area Typically, we bury cable drops town by townFor example, we complete all drop buries in one town before we move on to the next oneUnfortunately, we are behind on our drops buries due to any injury to one of our technicianWe can assure [redacted] that this will be completed before winterWe appreciate [redacted] ’s patience and understandingSincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We are sorry to hear of the confusion this customer has had with their cable servicesWe have mailed a copy of the channel lineup that will include the decimal listings for customers who have a tuner in their television rather than a cable box to the customerUnfortunately, without a cable box, we are unable to provide station ids without a cable boxMany channels do have a station id overlay in the corner however we have no control on which ones do and which ones do notWe believe the channel liwill help clear up this customer’s confusionShould this customer have any additional questions, she can reach us at ###-###-####Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the trouble that this customer has experienced with her cable servicesWe have had a technician out on 03/07/to fix cable servicesWe have followed up with the customer on 03/08/to confirm hat services have been fixedDue to the trouble that she has experienced, we have applied a $credit to her account on top of the Loyal Customer Credit that she had previously receivedWe consider this matter resolvedShould she have any additional questions, we are available 24/at [redacted] to assist herSincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted] We offer contract and non-contract optionsIf the customer was not certain that they would remain at the same home, the customer should have not signed a 2-year agreement to keep servicesWe do wish that we were able to continue service with [redacted] but unfortunately are unable to offer service to her new locationWe have attached a copy of the signed contract to this letterWe find this matter resolved and are unable to waive the ETF as this is part of the contract that was signedSincerely, Amber N [redacted] Customer Advocate Zito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Hey Kimberly, We talked yesterday morning and you said you was going to get in contact with a maintenance manager in my area regarding the digital cable boxWhen Keith (area tech) came out he said he didn't have one and they were not offered in my areaThey came by yesterday night and had been working on the signal levelsThe internet is doing very good and they also fixed the reception on some of the analog stationsSome analog stations are still a little fuzzy but watchable for the most partHowever, the digital stations that come through the *** to the ***, as you know, are still having issues at the head end that needs to be resolvedFrom what Keith told me it is unknown when it will be fixedWhich is what I needed to know to decide on what to do with the ***Below, I listed the channels out that are completely unwatchable for future reference.If I can get a digital cable box that will provide us with digital quality stations I will take it; but like I said Keith said he never heard of it so at the time I told him I would stick with the *** until I figured out if I wanted to return the *** or keep it and wait for the channels to be fixed so he said he would cancel the work order.I will call today (9/4/2015) sometime and we can explain this furtherBut if there is a digital box I do want it.6,10,11,13,16,18,22,24,25,26,28,29, , 31, 32, 33, 34, 39, 41, 42, 43, 44, 45, 46, 48, 49, 98, 99Thanks,*** ***###-###-####
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** ***
Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: ***We are
very sorry for the trouble that *** *** has experiencedWe had our maintenance technicians working in her area on 12/13/We then had a service technician go to *** *** home on 12/15/and resolved the internet issues that our customer was experiencingWe spoke with *** *** who confirmed that her services were fixed and working very wellWe had applied a credit to the account regarding the issues experiencedShould she have any additional questions for us, she can reach us at ###-###-####A copy of this letter has been mailed to the consumer on 12/16/We consider this matter closed Sincerely, Amber N*** Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: *** We
apologize about the confusion regarding the contract and month promotional ratesWhen the customer added internet services, they were placed on a 6-month promotionWe do offer contract rates as well but this was not chosen at the time of installThe contract rate is normally provided to new customers only but we sometimes make exceptionsWe advised the customer on 2/23/that they must upgrade services to be locked into another promotional rate, the 2-year contractThis is normally not provided to current customers but due to the confusion and misinformation the customer received, we decided to make an exceptionThe customer decided to go ahead and upgrade their internet services and be locked into a 2-year agreementWe find this matter resolvedShould any additional questions come up, our customer service can be reached at ###-###-####Sincerely, Amber N*** Customer Advocate Zito Media
To whom it may concern:By accepting Zito Media equipment and service, you agree to the following Terms of Use:“I/We acknowledge that accepting delivery of Zito Media services indicates agreement to be Customer Signature:bound by Zito Media’s Terms of Use, which can be found in its entirety at
www.zitomedia.com.Further, by selecting to receive the special 2yr Agreement Discount listed above, I/we areagreeing to maintain our subscription to those services for consecutive monthsEarlycancellation of services provided under the 2yr Service Agreement Discount will result in a feeof $per month for each of the remaining monthsThe 2yr Service Agreement term and penaltyshall be enforceable not withstanding any contradictory language in the Terms of Use.”With this being outlined, I do have an option that may appeal to you and resolve this for you withoutany additional feesThis would be an exception to our policy but we do value you as a customer and want to do our best to accommodate your wishesWhat I can do is re-bundle your services allowing you to drop the cable service, without incurring the early termination fee for breaking your contract, and bundle just the same speed internet you have now along with the phone service in a new contract for monthsThis bundle would be $monthly plus taxes and equipmentThis would be the only way I would be able to avoid the ETF for dropping cable service as this does technically break your initial contractI would also be willing to credit your account in the amount of $to cover your next months service with the new bundle and contractWe would consider the next months service “on us” for all the frustration this has caused. I greatly appreciate your patience while I obtained the necessary approvals to make the offer above. My apology for the delay but I am truly hoping this will be a way of keeping things on the “up and up” and still allowing us to earn your business as we value our customers greatly and try to do every thing possible to please all of our subscribers. (OVER)Please let me know if you agree to the above offer and I will be more than happy to get this all set up for you as quickly as possible.Sincerely,Kimberly O***Customer Advocate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Lower level analog stations still have bad receptionExcluding that, I accept this response in hope they will bring digital into my area soon
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: ** *** Complaint ID #: *** To whom it may concern, This is in response to the Revdex.com complaint
# ***We have attempted to reach out to *** *** many different times to help him with his complaintOur Tier Technician has attempted to contact him three times on 01/29/and once on 02/01/Our Tier Technician has investigated *** ***’s internet service in detail and finds that he is provisioned for the appropriate speeds and has no signal related issue that would be causing any internet troubleWith these findings, we find that there is no further credit that is due*** *** is already receiving $off of his bill for months that began back on 12/20/This would cover and previous service issues that he may have experiencedWe consider this matter closed Thank you, Ashley F* Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: *** *** Complaint ID #: *** To whom it may concern, This is in response to the Revdex.com
complaint # ***.*** *** *** moved out of our service areaUnfortunately, Our Technicians are not able to travel outside of the service area to pick up equipmentWe did offer to refund the costs of returning the modem through the United States Postal Service via a medium flat rate box or to arrange pickup in our service area*** *** did decline this offerWe then decided to allow the customer to keep the modem without charge due to the inconvenience that was placed on himHe is not required to return the modem and will not be charged for itWe consider this matter resolvedThank you, Ashley F* Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint ID: ***We apologize that we are no longer able to service this customerZito Media prides itself in doing it's best to provide service to each customer in all of our service areasHowever, there are instances where we are unable to service a specific customer even though they are in a town that we serviceIt would not be realistic for us to state in an agreement that we are able to service each and every location in a service areaThis is due to many variabilities similar to why we are unable to service MrBaker's addressOur ultimate goal is to obtain and retain customers which is why we are saddened that we are unable to provide services to this locationWe ensured that our Technical Operations Manager followed up on this multiple times to see if had any resolution to servicing this address and unfortunately, we do notWe do not have an accessible easement available to provide services to this customerAs explained prior, the technician that original connected services at this address had done so incorrectlyThis address has been confirmed as non-serviceableWe consider this matter closedSincerely, Ashley F* Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To whom it may concern,This is in response to the Revdex.com complaint ID: ***. We are in contact with this customer and working on resolving this issue. Customer is going to forward us video of the tiling issues so we can review and take the appropriate steps. We will continue to be in contact with this customer until we are able to resolve this issue.Cody B*** Customer AdvocateZito Media
To Whom it May Concern:*** ***s issue has been escalated and I have scheduled a
technician to make a home visit as well just to ensure this is resolved
completely. I have reached out to her
via email to let her know of the day and time for this scheduled service call
and I have also credited her account for a full month of service due to the
inconvenience and frustration that has been caused to the customer. We are extremely sorry for this and are
hoping this will resolve the issue in a way the customer finds to be
acceptable.Thank you,Kimberly O***Customer Advocate
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: *** *** *** Complaint ID: *** To whom it may concern: This is in response to the Revdex.com complaint ID:
***We apologize for the issues this customer has had with her serviceWe have credited *** ***’s account $for thet service being outWe consider this matter closedShould *** *** have any additional questions, we can be reached at ###-###-####Sincerely,Michael V*** Customer Advocate Zito Media
To Whom it May Concern,This complaint has been reviewed by Zito Media and we have determined the Early Termination Fees (ETF) is not warranted in this circumstance and has therefore, been removed from the customers account We have also credited the account for the $NSF fee due to the credit card on file for recurring payments declining due to this fee being placed on the account originally Customer had also received a courtesy credit for $due to service issues and frustration We feel all issues have been addressed and should not be resolved to the customers satisfaction We did attempt to reach out to [redacted] (***) by phone and were unable to make contact however we did leave her a voicemail to please contact us directly at her convenience regarding this matterWe are hoping to hear back from her soon to convey this information.Thank you,Kimberly O***Customer AdvocateZito MediaCorporate Headquarters [redacted] ***Coudersport, PA ***
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] & [redacted] Ticket #: [redacted] To whom it may concern, This is in response to case #: [redacted] We can assure this customer that burying his drop is top priority to us as we enter his area Typically, we bury cable drops town by townFor example, we complete all drop buries in one town before we move on to the next oneUnfortunately, we are behind on our drops buries due to any injury to one of our technicianWe can assure [redacted] that this will be completed before winterWe appreciate [redacted] ’s patience and understandingSincerely, Ashley F [redacted] Customer Advocate Zito Media
Please see that attached response to the customers complaints This has been satisfied to the customers request and can be closed at this time
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We are sorry to hear of the confusion this customer has had with their cable servicesWe have mailed a copy of the channel lineup that will include the decimal listings for customers who have a tuner in their television rather than a cable box to the customerUnfortunately, without a cable box, we are unable to provide station ids without a cable boxMany channels do have a station id overlay in the corner however we have no control on which ones do and which ones do notWe believe the channel liwill help clear up this customer’s confusionShould this customer have any additional questions, she can reach us at ###-###-####Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the trouble that this customer has experienced with her cable servicesWe have had a technician out on 03/07/to fix cable servicesWe have followed up with the customer on 03/08/to confirm hat services have been fixedDue to the trouble that she has experienced, we have applied a $credit to her account on top of the Loyal Customer Credit that she had previously receivedWe consider this matter resolvedShould she have any additional questions, we are available 24/at [redacted] to assist herSincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted] We offer contract and non-contract optionsIf the customer was not certain that they would remain at the same home, the customer should have not signed a 2-year agreement to keep servicesWe do wish that we were able to continue service with [redacted] but unfortunately are unable to offer service to her new locationWe have attached a copy of the signed contract to this letterWe find this matter resolved and are unable to waive the ETF as this is part of the contract that was signedSincerely, Amber N [redacted] Customer Advocate Zito Media
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Hey Kimberly, We talked yesterday morning and you said you was going to get in contact with a maintenance manager in my area regarding the digital cable boxWhen Keith (area tech) came out he said he didn't have one and they were not offered in my areaThey came by yesterday night and had been working on the signal levelsThe internet is doing very good and they also fixed the reception on some of the analog stationsSome analog stations are still a little fuzzy but watchable for the most partHowever, the digital stations that come through the *** to the ***, as you know, are still having issues at the head end that needs to be resolvedFrom what Keith told me it is unknown when it will be fixedWhich is what I needed to know to decide on what to do with the ***Below, I listed the channels out that are completely unwatchable for future reference.If I can get a digital cable box that will provide us with digital quality stations I will take it; but like I said Keith said he never heard of it so at the time I told him I would stick with the *** until I figured out if I wanted to return the *** or keep it and wait for the channels to be fixed so he said he would cancel the work order.I will call today (9/4/2015) sometime and we can explain this furtherBut if there is a digital box I do want it.6,10,11,13,16,18,22,24,25,26,28,29, , 31, 32, 33, 34, 39, 41, 42, 43, 44, 45, 46, 48, 49, 98, 99Thanks,*** ***###-###-####
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** ***
Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: ***We are
very sorry for the trouble that *** *** has experiencedWe had our maintenance technicians working in her area on 12/13/We then had a service technician go to *** *** home on 12/15/and resolved the internet issues that our customer was experiencingWe spoke with *** *** who confirmed that her services were fixed and working very wellWe had applied a credit to the account regarding the issues experiencedShould she have any additional questions for us, she can reach us at ###-###-####A copy of this letter has been mailed to the consumer on 12/16/We consider this matter closed Sincerely, Amber N*** Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: *** We
apologize about the confusion regarding the contract and month promotional ratesWhen the customer added internet services, they were placed on a 6-month promotionWe do offer contract rates as well but this was not chosen at the time of installThe contract rate is normally provided to new customers only but we sometimes make exceptionsWe advised the customer on 2/23/that they must upgrade services to be locked into another promotional rate, the 2-year contractThis is normally not provided to current customers but due to the confusion and misinformation the customer received, we decided to make an exceptionThe customer decided to go ahead and upgrade their internet services and be locked into a 2-year agreementWe find this matter resolvedShould any additional questions come up, our customer service can be reached at ###-###-####Sincerely, Amber N*** Customer Advocate Zito Media
To whom it may concern:By accepting Zito Media equipment and service, you agree to the following Terms of Use:“I/We acknowledge that accepting delivery of Zito Media services indicates agreement to be Customer Signature:bound by Zito Media’s Terms of Use, which can be found in its entirety at
www.zitomedia.com.Further, by selecting to receive the special 2yr Agreement Discount listed above, I/we areagreeing to maintain our subscription to those services for consecutive monthsEarlycancellation of services provided under the 2yr Service Agreement Discount will result in a feeof $per month for each of the remaining monthsThe 2yr Service Agreement term and penaltyshall be enforceable not withstanding any contradictory language in the Terms of Use.”With this being outlined, I do have an option that may appeal to you and resolve this for you withoutany additional feesThis would be an exception to our policy but we do value you as a customer and want to do our best to accommodate your wishesWhat I can do is re-bundle your services allowing you to drop the cable service, without incurring the early termination fee for breaking your contract, and bundle just the same speed internet you have now along with the phone service in a new contract for monthsThis bundle would be $monthly plus taxes and equipmentThis would be the only way I would be able to avoid the ETF for dropping cable service as this does technically break your initial contractI would also be willing to credit your account in the amount of $to cover your next months service with the new bundle and contractWe would consider the next months service “on us” for all the frustration this has caused. I greatly appreciate your patience while I obtained the necessary approvals to make the offer above. My apology for the delay but I am truly hoping this will be a way of keeping things on the “up and up” and still allowing us to earn your business as we value our customers greatly and try to do every thing possible to please all of our subscribers. (OVER)Please let me know if you agree to the above offer and I will be more than happy to get this all set up for you as quickly as possible.Sincerely,Kimberly O***Customer Advocate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Lower level analog stations still have bad receptionExcluding that, I accept this response in hope they will bring digital into my area soon
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: ** *** Complaint ID #: *** To whom it may concern, This is in response to the Revdex.com complaint
* Customer Advocate Zito Media
# ***We have attempted to reach out to *** *** many different times to help him with his complaintOur Tier Technician has attempted to contact him three times on 01/29/and once on 02/01/Our Tier Technician has investigated *** ***’s internet service in detail and finds that he is provisioned for the appropriate speeds and has no signal related issue that would be causing any internet troubleWith these findings, we find that there is no further credit that is due*** *** is already receiving $off of his bill for months that began back on 12/20/This would cover and previous service issues that he may have experiencedWe consider this matter closed Thank you, Ashley F
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: *** *** Complaint ID #: *** To whom it may concern, This is in response to the Revdex.com
* Customer Advocate Zito Media
complaint # ***.*** *** *** moved out of our service areaUnfortunately, Our Technicians are not able to travel outside of the service area to pick up equipmentWe did offer to refund the costs of returning the modem through the United States Postal Service via a medium flat rate box or to arrange pickup in our service area*** *** did decline this offerWe then decided to allow the customer to keep the modem without charge due to the inconvenience that was placed on himHe is not required to return the modem and will not be charged for itWe consider this matter resolvedThank you, Ashley F
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC an Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint ID: ***We apologize that we are no longer able to service this customerZito Media prides itself in doing it's best to provide service to each customer in all of our service areasHowever, there are instances where we are unable to service a specific customer even though they are in a town that we serviceIt would not be realistic for us to state in an agreement that we are able to service each and every location in a service areaThis is due to many variabilities similar to why we are unable to service MrBaker's addressOur ultimate goal is to obtain and retain customers which is why we are saddened that we are unable to provide services to this locationWe ensured that our Technical Operations Manager followed up on this multiple times to see if had any resolution to servicing this address and unfortunately, we do notWe do not have an accessible easement available to provide services to this customerAs explained prior, the technician that original connected services at this address had done so incorrectlyThis address has been confirmed as non-serviceableWe consider this matter closedSincerely, Ashley F
* Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To whom it may concern,This is in response to the Revdex.com complaint ID: ***. We are in contact with this customer and working on resolving this issue. Customer is going to forward us video of the tiling issues so we can review and take the appropriate steps. We will continue to be in contact with this customer until we are able to resolve this issue.Cody B*** Customer AdvocateZito Media
To Whom it May Concern:*** ***s issue has been escalated and I have scheduled a
technician to make a home visit as well just to ensure this is resolved
completely. I have reached out to her
via email to let her know of the day and time for this scheduled service call
and I have also credited her account for a full month of service due to the
inconvenience and frustration that has been caused to the customer. We are extremely sorry for this and are
hoping this will resolve the issue in a way the customer finds to be
acceptable.Thank you,Kimberly O***Customer Advocate
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: *** *** *** Complaint ID: *** To whom it may concern: This is in response to the Revdex.com complaint ID:
***We apologize for the issues this customer has had with her serviceWe have credited *** ***’s account $for thet service being outWe consider this matter closedShould *** *** have any additional questions, we can be reached at ###-###-####Sincerely,Michael V*** Customer Advocate Zito Media