To whom it may concern:This is a response to follow up for complaint # [redacted] The customer had numerous “promise to pay” arrangements set up for him which he did not honorThis did cause services to be disabled for non-payment multiple timesOur records indicate that when [redacted] did call about an issue with his services, we immediately set up a work order to have a technician to come to his home to resolve the issue for himThe customer declined our offer to resolve the issue and therefore, the work order for this was canceled and the account was downgraded per the customers requestWe provided appropriate credit when due for service related issuesWe waived the downgrade fee on the account for cancellation of specific services.We did update our Terms of Service in September of to include a section that explains that all accounts are now required to provide a form of payment to be auto processed in the event of a past due balance When his service was disabled in October of 2014, we had advised him at this time that the credit card he was using to pay his past due balance to restore his services, would be saved on file for auto debitOur Terms of Service do state that we have the right to change these terms at any time.With all this being said, I am happy to apply the necessary credit to return the inactive account to a $balance to avoid this being forwarded for collectionsI do not feel any refunds are due as we had gone above and beyond to assist you with payment arrangements many, many timesEach time we set up an arrangement as a courtesy for [redacted] , this arrangement was not met by himEven though there may have been a few issues with his services, we are showing consistent usage except for the times your arrangements for payment were not metEach time he had contacted us regarding a problem with a service, we set up a work order to have a technician come to his home to resolve the issueI feel we have provided adequate resolution to all requests and that is why there will be no further credit given on this account other than what is required to bring this account to a $balance.If you have any further questions about this account, please feel free to contact us at [redacted] Regards,Kimberly OCustomer Advocate
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize that this customer had experienced such trouble with his servicesWe have had Maintenance out this past Thursday to address this and he had found that there was an unnecessary splitter in placeThis was removed and after follow up with the customer on 11/5/2016, he has had no trouble sinceDue to the longstanding trouble this customer has had, we have applied a $one-time credit to his accountWe have also applied an additional promotion which will provide him with $off his monthly bill for the next monthsWe consider this matter resolvedSincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media [redacted] Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted] We apologize that this customer has some concerns regarding the auto payment on the accountWhen a customer calls in to setup services with Zito Media, it is a requirement to setup on Auto PaymentThis is why we ask for payment information which was provided by this customerThis information would need to be provided by the customer before we would have the opportunity to deduct a payment from their payment method Our terms of service is available for anyone to view on our website: http://www.zitomedia.net/important-information-about-your-zito-media-services/Th...⇄ may help provide the customer with additional information regarding our policies and procedures At this time, we are unable to refund the amount that was auto deducted from the customer’s payment methodThis is a valid charge for services renderedWe consider this matter closed Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th FloorWashington, DC 20005-3404Phone: (202)393-8000Fax: (202)393- Re: [redacted] Complaint ID #: [redacted] To whom it may concern: This is a response to follow up for complaint # [redacted] I have followed up with the customer regarding the service issues she has been experiencing The customer has requested cancellation of service and we have scheduled this for her We have credited the customer account appropriatelyWe apologize for the inconvenience Sincerely, Kimberly O***Customer AdvocateZito Media
To whom it may concern:This is a response to follow up for complaint # [redacted] I have reached out to [redacted] via email as we do not authorize any recording of our phone conversationsI notified her that the maintenance work order that has been ongoing in her area has now been completed and I requested confirmation if this has resolved the issues she had been experiencing At this time it appears that everything has been resolved and therefore we are classifying this complaint as resolved at this timeRegards, Kimberly O***Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington D.Cand Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: **& [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the trouble that this customer has experienced with their services over the past monthAfter further investigation, this most recent issue was a networking issue that was causing trouble with both Internet and cable servicesOn Friday night into Saturday, this had been escalated to both our Networking team and our Advanced Support department for resolutionWe have made routing adjustments to our network and when the customer had reached out to us that night for an update, we had confirmed that cable services are workingWe have personally tried to reach out to this customer via email and by phone and have not received a response yetShould they still wish to speak to us, we would be happy to discuss this matter furtherDue to the recent trouble, we have applied a $credit to the account which will cover the previous service issues this past month and the most recent trouble that they hadWe consider this matter resolvedShould this customer have any additional questions, they can reach us anytime at [redacted] Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media [redacted] St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We are sorry to hear of the trouble that this customer has experienced with their billingA declined fee from Zito Media was charged on 12/14/due to the automatic payment method declining on 12/12/This charge was removed from the account from the representative on 12/14/ There is no record of a payment taken on 12/5/or 11/5/We would need documentation that this has taken place from the financial intuition and record of the charge incurred due to this by the bankThis can be faxed to us at ###-###-####We consider this matter closed Sincerely, Ashley F [redacted] Customer Advocate Zito Media
[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Zito Media S Main St Coudersport, PA Revdex.com Serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint ID: [redacted] We apologize that this customer has experienced trouble with their servicesThis customer is in a year contract with Zito Media until August of Unfortunately, if the customer wishes to cancel services with Zito Media, there would be early termination feesThe early termination fees would be $for each month that remains in the contractWe will not be able to waive these early termination fees but would like to help resolve the trouble that this customer has experienced with their servicesWe have scheduled a service call for a Technician to come out today (August 17th) to help resolve this troubleOn top of the $off that this customer has already received, we have applied an additional $off of their bill Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA 16915Revdex.com serving Metro Washington D.Cand Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the frustrations that our potential customer has experienced with trying to get services with Zito MediaWe will certainly address these concerns to see how we can provide better customer service in the future when advising customers of serviceabilityAt this time, there is nothing further we can doWe apologize about the inconvenienceShould this customer have any additional questions, they can reach us anytime at [redacted] Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005-Re: [redacted] Complaint ID #: [redacted] To whom it may concern, This is in response to the Revdex.com complaint # [redacted] We have reached out to this customer on 03/14/to discuss the trouble he has had recently with intermittent connectivityHe called in on 03/12/and spoke with Customer Service who initially setup a work order for intermittent connectivityHe owns his own modem and we did find the issue he was experiencing with intermittent connectivity was related to a coding issue on his modemWe corrected the coding on the modem on 03/12/and he has not had any intermittent connectivity sinceWe apologize that he was not initially notified that his trouble did not require a service call and we see where he ended up calling back in and was notified of thisWe did offer him to try out one of our capable modems and we would waive the first month rental fee of $He would then have the option to purchase this mode from us if he chooses, if he decides to lease the modem from us, he would be charged $per monthHe stated he needed to think about this and will contact us back if he decides to take this routeWe have corrected the coding issue he was having with his owned modem and he has not had any trouble sinceWe consider this matter resolvedThank you, Ashley F [redacted] Customer Advocate Zito Media
To whom it may concern:This is a response to complaint id [redacted] The service issues in this area have been addressed and we have verified consistent service based on the customers modem levels and usage This account has been credited for the previous issues and we have attempted to reach out to the customer by phone and was unable to make contact however, we did leave a voice mail requesting him to call us back and verify issue has been resolved Sincerely,Kimberly O.Customer Advocate
Zito Media S Main St Coudersport, PA 16915Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: [redacted] Complaint ID #: [redacted] To whom it may concern, This is in response to the Revdex.com complaint # [redacted] We apologize that [redacted] has been experiencing trouble with cable servicesHe did call on 01/29/and speak to our Retention SpecialistAt this time, she offered to expedite [redacted] ’s service issue to our Technical Operations Manager so we could resolve this for himHe did decline this escalationThis customer was credited $for the days the service was out since he notified us on 01/13/We feel like this is an appropriate credit for the time he was without service as his monthly bill totals $No further action will be taken at this time as [redacted] has elected to cancel his services with Zito MediaWe consider this matter closedThank you, Ashley F [redacted] Customer Advocate Zito Media
To whom it may concern:This is a response to follow up for complaint # [redacted] I have spoken with our Technical Operations Manager for this area and requested this issue to be expedited This drop line burial requires a contractor (which must be hired as a third party) in order to proceed with the road bore that is necessary to bury this cable We are in the process of obtaining a contractor to perform this service and are anticipating on having this done very soon I will be following the progress on this request for the customer to ensure this is completed in a timely manner.Sincerely,Kimberly O***Customer Advocate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: See attached document for rejection justification Regards, [redacted] ***
[redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the outage that this customer inquired with his servicesWe were experiencing an outage that was effecting the areaWe do show that services have been back online since 5/5/We have credited the customer for time without services from 5/3/– 5/5/We consider this matter resolved Should this customer have any additional questions, they can reach us anytime at [redacted] Sincerely, Ashley F [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I paid $and didn't receive serviceI want my full $$and change is not acceptableIf they are keeping I talked to Cody and I told him to take his money and shove itI don't need this aggravationconsider this closedI'm done Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I spoke with a customer service rep on Aug and was told a tech was in the area fixing the problem since Aug 15, sadly the problem still exist and hasn't not been taken care of Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
*** [redacted] this is inregard for the complaint to complaint id [redacted] I called them on Tuesday of last week and they said they will come ond fix it on Friday but they never showed up again I have had no wifi since December of last year and [redacted] *** will not load have the time I am sick of them butting me off its going on month now and I wont someing done about it my kids can not even play there [redacted] because it will not load I pay my bill every month please do something about it thanks for your time
Zito Media [redacted] Coudersport, PA [redacted] Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern: We have read the customer’s statement and have tried to reach out to [redacted] at the number provided ###-###-#### on three different occasionsIn the effort to try and reconcile the issuesWe have left voice mails on all three occasions requesting to return our callWe left a voice mail on these three days: February 17, February 20, February 23, Our phone call has not been returnedWe consider this matter closedShould [redacted] have any additional questions, we can be reached at ###-###-####Sincerely, Michael V [redacted] Customer Advocate Zito Media
To whom it may concern:This is a response to follow up for complaint # [redacted] The customer had numerous “promise to pay” arrangements set up for him which he did not honorThis did cause services to be disabled for non-payment multiple timesOur records indicate that when [redacted] did call about an issue with his services, we immediately set up a work order to have a technician to come to his home to resolve the issue for himThe customer declined our offer to resolve the issue and therefore, the work order for this was canceled and the account was downgraded per the customers requestWe provided appropriate credit when due for service related issuesWe waived the downgrade fee on the account for cancellation of specific services.We did update our Terms of Service in September of to include a section that explains that all accounts are now required to provide a form of payment to be auto processed in the event of a past due balance When his service was disabled in October of 2014, we had advised him at this time that the credit card he was using to pay his past due balance to restore his services, would be saved on file for auto debitOur Terms of Service do state that we have the right to change these terms at any time.With all this being said, I am happy to apply the necessary credit to return the inactive account to a $balance to avoid this being forwarded for collectionsI do not feel any refunds are due as we had gone above and beyond to assist you with payment arrangements many, many timesEach time we set up an arrangement as a courtesy for [redacted] , this arrangement was not met by himEven though there may have been a few issues with his services, we are showing consistent usage except for the times your arrangements for payment were not metEach time he had contacted us regarding a problem with a service, we set up a work order to have a technician come to his home to resolve the issueI feel we have provided adequate resolution to all requests and that is why there will be no further credit given on this account other than what is required to bring this account to a $balance.If you have any further questions about this account, please feel free to contact us at [redacted] Regards,Kimberly OCustomer Advocate
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize that this customer had experienced such trouble with his servicesWe have had Maintenance out this past Thursday to address this and he had found that there was an unnecessary splitter in placeThis was removed and after follow up with the customer on 11/5/2016, he has had no trouble sinceDue to the longstanding trouble this customer has had, we have applied a $one-time credit to his accountWe have also applied an additional promotion which will provide him with $off his monthly bill for the next monthsWe consider this matter resolvedSincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media [redacted] Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington DC 2005-Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted] We apologize that this customer has some concerns regarding the auto payment on the accountWhen a customer calls in to setup services with Zito Media, it is a requirement to setup on Auto PaymentThis is why we ask for payment information which was provided by this customerThis information would need to be provided by the customer before we would have the opportunity to deduct a payment from their payment method Our terms of service is available for anyone to view on our website: http://www.zitomedia.net/important-information-about-your-zito-media-services/Th...⇄ may help provide the customer with additional information regarding our policies and procedures At this time, we are unable to refund the amount that was auto deducted from the customer’s payment methodThis is a valid charge for services renderedWe consider this matter closed Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th FloorWashington, DC 20005-3404Phone: (202)393-8000Fax: (202)393- Re: [redacted] Complaint ID #: [redacted] To whom it may concern: This is a response to follow up for complaint # [redacted] I have followed up with the customer regarding the service issues she has been experiencing The customer has requested cancellation of service and we have scheduled this for her We have credited the customer account appropriatelyWe apologize for the inconvenience Sincerely, Kimberly O***Customer AdvocateZito Media
To whom it may concern:This is a response to follow up for complaint # [redacted] I have reached out to [redacted] via email as we do not authorize any recording of our phone conversationsI notified her that the maintenance work order that has been ongoing in her area has now been completed and I requested confirmation if this has resolved the issues she had been experiencing At this time it appears that everything has been resolved and therefore we are classifying this complaint as resolved at this timeRegards, Kimberly O***Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington D.Cand Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: **& [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the trouble that this customer has experienced with their services over the past monthAfter further investigation, this most recent issue was a networking issue that was causing trouble with both Internet and cable servicesOn Friday night into Saturday, this had been escalated to both our Networking team and our Advanced Support department for resolutionWe have made routing adjustments to our network and when the customer had reached out to us that night for an update, we had confirmed that cable services are workingWe have personally tried to reach out to this customer via email and by phone and have not received a response yetShould they still wish to speak to us, we would be happy to discuss this matter furtherDue to the recent trouble, we have applied a $credit to the account which will cover the previous service issues this past month and the most recent trouble that they hadWe consider this matter resolvedShould this customer have any additional questions, they can reach us anytime at [redacted] Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media [redacted] St Coudersport, PA Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We are sorry to hear of the trouble that this customer has experienced with their billingA declined fee from Zito Media was charged on 12/14/due to the automatic payment method declining on 12/12/This charge was removed from the account from the representative on 12/14/ There is no record of a payment taken on 12/5/or 11/5/We would need documentation that this has taken place from the financial intuition and record of the charge incurred due to this by the bankThis can be faxed to us at ###-###-####We consider this matter closed Sincerely, Ashley F [redacted] Customer Advocate Zito Media
[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Zito Media S Main St Coudersport, PA Revdex.com Serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint ID: [redacted] We apologize that this customer has experienced trouble with their servicesThis customer is in a year contract with Zito Media until August of Unfortunately, if the customer wishes to cancel services with Zito Media, there would be early termination feesThe early termination fees would be $for each month that remains in the contractWe will not be able to waive these early termination fees but would like to help resolve the trouble that this customer has experienced with their servicesWe have scheduled a service call for a Technician to come out today (August 17th) to help resolve this troubleOn top of the $off that this customer has already received, we have applied an additional $off of their bill Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA 16915Revdex.com serving Metro Washington D.Cand Eastern Pennsylvania John FKennedy Blvd, Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the frustrations that our potential customer has experienced with trying to get services with Zito MediaWe will certainly address these concerns to see how we can provide better customer service in the future when advising customers of serviceabilityAt this time, there is nothing further we can doWe apologize about the inconvenienceShould this customer have any additional questions, they can reach us anytime at [redacted] Sincerely, Ashley F [redacted] Customer Advocate Zito Media
Zito Media S Main St Coudersport, PA Revdex.com serving Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005-Re: [redacted] Complaint ID #: [redacted] To whom it may concern, This is in response to the Revdex.com complaint # [redacted] We have reached out to this customer on 03/14/to discuss the trouble he has had recently with intermittent connectivityHe called in on 03/12/and spoke with Customer Service who initially setup a work order for intermittent connectivityHe owns his own modem and we did find the issue he was experiencing with intermittent connectivity was related to a coding issue on his modemWe corrected the coding on the modem on 03/12/and he has not had any intermittent connectivity sinceWe apologize that he was not initially notified that his trouble did not require a service call and we see where he ended up calling back in and was notified of thisWe did offer him to try out one of our capable modems and we would waive the first month rental fee of $He would then have the option to purchase this mode from us if he chooses, if he decides to lease the modem from us, he would be charged $per monthHe stated he needed to think about this and will contact us back if he decides to take this routeWe have corrected the coding issue he was having with his owned modem and he has not had any trouble sinceWe consider this matter resolvedThank you, Ashley F [redacted] Customer Advocate Zito Media
To whom it may concern:This is a response to complaint id [redacted] The service issues in this area have been addressed and we have verified consistent service based on the customers modem levels and usage This account has been credited for the previous issues and we have attempted to reach out to the customer by phone and was unable to make contact however, we did leave a voice mail requesting him to call us back and verify issue has been resolved Sincerely,Kimberly O.Customer Advocate
Zito Media S Main St Coudersport, PA 16915Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Re: [redacted] Complaint ID #: [redacted] To whom it may concern, This is in response to the Revdex.com complaint # [redacted] We apologize that [redacted] has been experiencing trouble with cable servicesHe did call on 01/29/and speak to our Retention SpecialistAt this time, she offered to expedite [redacted] ’s service issue to our Technical Operations Manager so we could resolve this for himHe did decline this escalationThis customer was credited $for the days the service was out since he notified us on 01/13/We feel like this is an appropriate credit for the time he was without service as his monthly bill totals $No further action will be taken at this time as [redacted] has elected to cancel his services with Zito MediaWe consider this matter closedThank you, Ashley F [redacted] Customer Advocate Zito Media
To whom it may concern:This is a response to follow up for complaint # [redacted] I have spoken with our Technical Operations Manager for this area and requested this issue to be expedited This drop line burial requires a contractor (which must be hired as a third party) in order to proceed with the road bore that is necessary to bury this cable We are in the process of obtaining a contractor to perform this service and are anticipating on having this done very soon I will be following the progress on this request for the customer to ensure this is completed in a timely manner.Sincerely,Kimberly O***Customer Advocate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: See attached document for rejection justification Regards, [redacted] ***
[redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We apologize about the outage that this customer inquired with his servicesWe were experiencing an outage that was effecting the areaWe do show that services have been back online since 5/5/We have credited the customer for time without services from 5/3/– 5/5/We consider this matter resolved Should this customer have any additional questions, they can reach us anytime at [redacted] Sincerely, Ashley F [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I paid $and didn't receive serviceI want my full $$and change is not acceptableIf they are keeping I talked to Cody and I told him to take his money and shove itI don't need this aggravationconsider this closedI'm done Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I spoke with a customer service rep on Aug and was told a tech was in the area fixing the problem since Aug 15, sadly the problem still exist and hasn't not been taken care of Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
*** [redacted] this is inregard for the complaint to complaint id [redacted] I called them on Tuesday of last week and they said they will come ond fix it on Friday but they never showed up again I have had no wifi since December of last year and [redacted] *** will not load have the time I am sick of them butting me off its going on month now and I wont someing done about it my kids can not even play there [redacted] because it will not load I pay my bill every month please do something about it thanks for your time
Zito Media [redacted] Coudersport, PA [redacted] Revdex.com serving Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] Complaint ID: [redacted] To whom it may concern: We have read the customer’s statement and have tried to reach out to [redacted] at the number provided ###-###-#### on three different occasionsIn the effort to try and reconcile the issuesWe have left voice mails on all three occasions requesting to return our callWe left a voice mail on these three days: February 17, February 20, February 23, Our phone call has not been returnedWe consider this matter closedShould [redacted] have any additional questions, we can be reached at ###-###-####Sincerely, Michael V [redacted] Customer Advocate Zito Media