Revdex.com
serving Metro Washington DC & Eastern Pennsylvania(Washington,
DC)
1411
K St. NW, 10th Floor
Washington, DC20005-3404
Re: [redacted]
Complaint # [redacted]
To whom
it may...
concern:
This is in response to complaint #
[redacted]. Mr. [redacted]'s service related issues have been expedited
to our maintenance team for prompt resolution. He has been contacted
and made aware of this same day appointment that has been set up for
today (7/23/15). Once this work order has been completed, we feel
this complaint will be rectified. We have apologized for the delay
in getting this resolved and Mr. [redacted] has had a customer courtesy
credit placed onto his account to compensate him for a full month of
service. Customer stated he was happy with this. I will also follow
up with the customer once the work order has been completed to ensure
the customer is satisfied with the resolution.
to the Revdex.com complaint ID: [redacted]. We are very sorry for the confusion with the drop line for this customer. We have discussed the options with the Technical Operations Manager regarding this line issue. We have been granted approval to bury this drop line within the coming weeks. This will take time to have completed as we need to rent equipment to trench through the rock and asphalt along with the extra manpower to do so. We plan to be able to start this project during the week of 3/27/17. We consider this matter resolved. Should he have any additional questions, we are available 24/7 at 1-800-365-6988. Sincerely, Amber Nelson Customer Advocate Zito Media
Zito Media
102 S Main St
Coudersport, PA 16915
Revdex.com of Western Pennsylvania
400 Holiday Dr, Suite 200
Pittsburgh, PA 15220
Re: [redacted]
Complaint ID #: [redacted]
To whom it may concern:
This is a response to follow up for
complaint # [redacted]. I have spoken with our Technical...
Operations
Manager for this area and requested this issue to be expedited. This
drop line burial requires a contractor (which must be hired as a
third party) in order to proceed with the road bore that is necessary
to bury this cable. We are in the process of obtaining a contractor
to perform this service and are anticipating on having this done very
soon. I will be following the progress on this request for the
customer to ensure this is completed in a timely manner.
Sincerely,
Kimberly O[redacted]
Customer Advocate
Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com Serving Metro Washington DC and Eastern Pennsylvania 1990 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up...
for complaint ID: [redacted]. We apologize that this customer has experienced trouble with their services. This customer is in a 2 year contract with Zito Media until August of 2017. Unfortunately, if the customer wishes to cancel services with Zito Media, there would be early termination fees. The early termination fees would be $20 for each month that remains in the contract. We will not be able to waive these early termination fees but would like to help resolve the trouble that this customer has experienced with their services. We have scheduled a service call for a Technician to come out today (August 17th) to help resolve this trouble. On top of the $15.00 off that this customer has already received, we have applied an additional $25.00 off of their bill. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Zito Media [redacted] Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response...
to follow up for complaint: [redacted]. We are sorry that Ms. [redacted] was experiencing trouble with her services. We did have our Maintenance Technician out on 04/25/2016 and 04/26/2016 to resolve the intermittent issues with her Internet and phone services. The customer has not lost services since Maintenance completed the work yesterday. We did follow up with Ms. [redacted] who said her services were working this morning (04/27/2016). A credit has been applied to her account in the amount of $72.80 to compensate for the trouble she has experienced. We consider this matter resolved. We are happy to help her if she has any additional questions. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern:This is a response to follow up for complaint #
[redacted]. I have reached out to [redacted] via email as we do not authorize any recording of our phone
conversations. I notified her that the maintenance work order that has been
ongoing in her area has now been...
completed and I requested confirmation if this
has resolved the issues she had been experiencing. At this time it appears that everything has
been resolved and therefore we are classifying this complaint as resolved at
this time. Regards, Kimberly O[redacted]Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted]. We offer contract and non-contract options. If the customer was not certain that they would remain at the same home, the customer should have not signed a 2-year agreement to keep services. We do wish that we were able to continue service with [redacted] but unfortunately are unable to offer service to her new location. We have attached a copy of the signed contract to this letter. We find this matter resolved and are unable to waive the ETF as this is part of the contract that was signed. Sincerely, Amber N[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted]. This customer is...
scheduled to disconnect services on 07/14/2016. This customer has been given a discount of $9.68 which was originally a promotion that was given to her to compensate for the trouble she has experienced. This leaves a remaining balance of $26.41. Services have been used and this customer has used approximately 33.22GB of data for the month of July. We find that no further credit is due. We consider this matter closed. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Customer's modem has been online for 24 straight hours so it seems to be holding. There is moderate usage on the modem thus far. We have credited the entire current balance off so the customer will not have any previous charges for the service and the new charges will not start until 6/5/15. Sorry...
for the inconvenience and the delay in completing the install.
Zito Media [redacted] St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in...
response to the Revdex.com complaint ID: [redacted]. We are sorry to hear of the trouble that this customer has experienced with their billing. A declined fee from Zito Media was charged on 12/14/2016 due to the automatic payment method declining on 12/12/2016. This charge was removed from the account from the representative on 12/14/2016. There is no record of a payment taken on 12/5/2016 or 11/5/2016. We would need documentation that this has taken place from the financial intuition and record of the charge incurred due to this by the bank. This can be faxed to us at ###-###-####. We consider this matter closed. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me if Zito Media gives me the $60 credit for the modem and the additional $50 for the router even though that is a fraction of the total damage caused. This is certainly better than their response when I called the company the first time about this matter. At least, they accepted some responsibility and sent someone to correct the problem.
Thank you for all the help!
Regards,
[redacted]
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We are sorry to...
hear of the confusion this customer has had with their cable services. We have mailed a copy of the channel lineup that will include the decimal listings for customers who have a tuner in their television rather than a cable box to the customer. Unfortunately, without a cable box, we are unable to provide station ids without a cable box. Many channels do have a station id overlay in the corner however we have no control on which ones do and which ones do not. We believe the channel line-up will help clear up this customer’s confusion. Should this customer have any additional questions, she can reach us at ###-###-####. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]. We are sorry...
to hear of the trouble that this customer has had with their cable services. We have checked service levels outside and service levels are well within acceptable range. We have replaced cable wires outside which are all new. We do believe the issue is somewhere inside the home beyond the cable drop. We do have a technician scheduled to come out March 7th between 3pm and 5pm. Due to the trouble that this customer has experienced, we have applied a credit of $40.00 which will cover the trouble he has had. In the meantime, if he has any additional questions, our customer service is available 24/7 to assist at [redacted]. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media [redacted] Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, ...
This is in response to the Revdex.com complaint ID: [redacted]. We are sorry to hear of the trouble that this customer has experienced with their services and with resolving this trouble. This certainly is not the type of experience that we want one of our valued Zito Media customers to have. We have escalated this issue and had a technician out on 11/22/2016 who performed maintenance work. We do believe this issue is resolved and had attempted to reach out to the customer and received a voicemail. We have left a voicemail with our contact information for any further trouble. We have applied a credit of $40.00 to this customer’s account due to the trouble they have experienced. We consider this matter resolved. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
This is in response to the Revdex.com complaint ID: [redacted]. We apologize about the outage that this customer inquired with his services. We were experiencing an outage that was effecting the area. We do show that services have been back online since 5/5/2017. We have credited the customer for time without services from 5/3/2017 – 5/5/2017. We consider this matter resolved. Should this customer have any additional questions, they can reach us anytime at [redacted] Sincerely, Ashley F[redacted]
This is in response to the Revdex.com complaint ID: [redacted]. We would like to apologize for the service issues that this customer is having. On 8/31/2017, we did have maintenance work completed and we spliced in a new line and balanced out the levels. We contacted Mrs. [redacted] on 9/6/2017 at...
2:53pm to follow up and is currently not experiencing any issues. We are going to continue to follow up with the customer over the next few weeks, but at this time we consider this matter closed.Sincerely,Cody B[redacted]Customer AdvocateZito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC an Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Ticket #: [redacted] To whom it may concern, This is in response to case #: [redacted]. We have checked into...
[redacted] account and determinded that the reason that his bill has been higher than it should be each month is due to changes on the account and decline fees. [redacted] started services on 4/19/16. His first bill covered charges from 4/19 through 6/5. This is close to a month and a half of services. The payment was attempted on 5/20/16 at which it was declined and there was a $30 Decline fee charged. [redacted] made a payment on 5/25/16 which covered the first bill but not the decline fee. On 6/12/16 the promotion was changed from internet and phone to just internet. This is not typically done once the services have been installed but the representative had made and exception. Since we bill in advanced, the bill showed a refund from the previous bill and the current price along with another decline fee as the payment was unable to be processed again on 6/20, we had also changed the billing due date to better accommodate [redacted], this caused the total bill to be $107 for the month of September. We did waive 1 decline fee on 6/12 as a one-time courtesy for [redacted]. The new billing due date is the 5th of each month as we do not offer a billing due date of the 30th of each month, this was to give [redacted] time to call in and make a payment if he chose or to have the payment automatically deducted on the 5th of each month. If there are no further changes to [redacted] services or due date, his bill will be $49.04 each month as long as there are no additional decline fees. As of 9/9/16, we have removed the most recent decline fee that was charged on 9/5/16 when the payment was not processed by the due date. We are not normally able to do this more than 1 time for the life of the account but we did make an exception for [redacted] due to the inconvenience. We would be happy to help [redacted] in the future if he were to have any further trouble. Sincerely, Amber N[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]. We...
apologize about the trouble that this customer has experienced with her cable services. We have had a technician out on 03/07/2017 to fix cable services. We have followed up with the customer on 03/08/2017 to confirm hat services have been fixed. Due to the trouble that she has experienced, we have applied a $25.00 credit to her account on top of the Loyal Customer Credit that she had previously received. We consider this matter resolved. Should she have any additional questions, we are available 24/7 at [redacted] to assist her. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media
[redacted]
Coudersport, PA 16915
Revdex.com
serving Metro Washington DC & Eastern Pennsylvania(Washington,
DC)
1411
K St. NW, 10th Floor
Washington, DC20005-3404
Re: [redacted]
Complaint # [redacted]
To whom
it may...
concern:
This is in response to complaint #
[redacted]. Mr. [redacted]'s service related issues have been expedited
to our maintenance team for prompt resolution. He has been contacted
and made aware of this same day appointment that has been set up for
today (7/23/15). Once this work order has been completed, we feel
this complaint will be rectified. We have apologized for the delay
in getting this resolved and Mr. [redacted] has had a customer courtesy
credit placed onto his account to compensate him for a full month of
service. Customer stated he was happy with this. I will also follow
up with the customer once the work order has been completed to ensure
the customer is satisfied with the resolution.
Sincerely,
Kimberly O[redacted]
Customer Advocate
[redacted] This is in response...
to the Revdex.com complaint ID: [redacted]. We are very sorry for the confusion with the drop line for this customer. We have discussed the options with the Technical Operations Manager regarding this line issue. We have been granted approval to bury this drop line within the coming weeks. This will take time to have completed as we need to rent equipment to trench through the rock and asphalt along with the extra manpower to do so. We plan to be able to start this project during the week of 3/27/17. We consider this matter resolved. Should he have any additional questions, we are available 24/7 at 1-800-365-6988. Sincerely, Amber Nelson Customer Advocate Zito Media
Zito Media
102 S Main St
Coudersport, PA 16915
Revdex.com of Western Pennsylvania
400 Holiday Dr, Suite 200
Pittsburgh, PA 15220
Re: [redacted]
Complaint ID #: [redacted]
To whom it may concern:
This is a response to follow up for
complaint # [redacted]. I have spoken with our Technical...
Operations
Manager for this area and requested this issue to be expedited. This
drop line burial requires a contractor (which must be hired as a
third party) in order to proceed with the road bore that is necessary
to bury this cable. We are in the process of obtaining a contractor
to perform this service and are anticipating on having this done very
soon. I will be following the progress on this request for the
customer to ensure this is completed in a timely manner.
Sincerely,
Kimberly O[redacted]
Customer Advocate
Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com Serving Metro Washington DC and Eastern Pennsylvania 1990 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up...
for complaint ID: [redacted]. We apologize that this customer has experienced trouble with their services. This customer is in a 2 year contract with Zito Media until August of 2017. Unfortunately, if the customer wishes to cancel services with Zito Media, there would be early termination fees. The early termination fees would be $20 for each month that remains in the contract. We will not be able to waive these early termination fees but would like to help resolve the trouble that this customer has experienced with their services. We have scheduled a service call for a Technician to come out today (August 17th) to help resolve this trouble. On top of the $15.00 off that this customer has already received, we have applied an additional $25.00 off of their bill. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Zito Media [redacted] Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response...
to follow up for complaint: [redacted]. We are sorry that Ms. [redacted] was experiencing trouble with her services. We did have our Maintenance Technician out on 04/25/2016 and 04/26/2016 to resolve the intermittent issues with her Internet and phone services. The customer has not lost services since Maintenance completed the work yesterday. We did follow up with Ms. [redacted] who said her services were working this morning (04/27/2016). A credit has been applied to her account in the amount of $72.80 to compensate for the trouble she has experienced. We consider this matter resolved. We are happy to help her if she has any additional questions. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern:This is a response to follow up for complaint #
[redacted]. I have reached out to [redacted] via email as we do not authorize any recording of our phone
conversations. I notified her that the maintenance work order that has been
ongoing in her area has now been...
completed and I requested confirmation if this
has resolved the issues she had been experiencing. At this time it appears that everything has
been resolved and therefore we are classifying this complaint as resolved at
this time. Regards, Kimberly O[redacted]Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted]. We offer contract and non-contract options. If the customer was not certain that they would remain at the same home, the customer should have not signed a 2-year agreement to keep services. We do wish that we were able to continue service with [redacted] but unfortunately are unable to offer service to her new location. We have attached a copy of the signed contract to this letter. We find this matter resolved and are unable to waive the ETF as this is part of the contract that was signed. Sincerely, Amber N[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington DC 2005-3404 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint: [redacted]. This customer is...
scheduled to disconnect services on 07/14/2016. This customer has been given a discount of $9.68 which was originally a promotion that was given to her to compensate for the trouble she has experienced. This leaves a remaining balance of $26.41. Services have been used and this customer has used approximately 33.22GB of data for the month of July. We find that no further credit is due. We consider this matter closed. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Customer's modem has been online for 24 straight hours so it seems to be holding. There is moderate usage on the modem thus far. We have credited the entire current balance off so the customer will not have any previous charges for the service and the new charges will not start until 6/5/15. Sorry...
for the inconvenience and the delay in completing the install.
Zito Media [redacted] St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in...
response to the Revdex.com complaint ID: [redacted]. We are sorry to hear of the trouble that this customer has experienced with their billing. A declined fee from Zito Media was charged on 12/14/2016 due to the automatic payment method declining on 12/12/2016. This charge was removed from the account from the representative on 12/14/2016. There is no record of a payment taken on 12/5/2016 or 11/5/2016. We would need documentation that this has taken place from the financial intuition and record of the charge incurred due to this by the bank. This can be faxed to us at ###-###-####. We consider this matter closed. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me if Zito Media gives me the $60 credit for the modem and the additional $50 for the router even though that is a fraction of the total damage caused. This is certainly better than their response when I called the company the first time about this matter. At least, they accepted some responsibility and sent someone to correct the problem.
Thank you for all the help!
Regards,
[redacted]
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted] We are sorry to...
hear of the confusion this customer has had with their cable services. We have mailed a copy of the channel lineup that will include the decimal listings for customers who have a tuner in their television rather than a cable box to the customer. Unfortunately, without a cable box, we are unable to provide station ids without a cable box. Many channels do have a station id overlay in the corner however we have no control on which ones do and which ones do not. We believe the channel line-up will help clear up this customer’s confusion. Should this customer have any additional questions, she can reach us at ###-###-####. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]. We are sorry...
to hear of the trouble that this customer has had with their cable services. We have checked service levels outside and service levels are well within acceptable range. We have replaced cable wires outside which are all new. We do believe the issue is somewhere inside the home beyond the cable drop. We do have a technician scheduled to come out March 7th between 3pm and 5pm. Due to the trouble that this customer has experienced, we have applied a credit of $40.00 which will cover the trouble he has had. In the meantime, if he has any additional questions, our customer service is available 24/7 to assist at [redacted]. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
Zito Media [redacted] Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, ...
This is in response to the Revdex.com complaint ID: [redacted]. We are sorry to hear of the trouble that this customer has experienced with their services and with resolving this trouble. This certainly is not the type of experience that we want one of our valued Zito Media customers to have. We have escalated this issue and had a technician out on 11/22/2016 who performed maintenance work. We do believe this issue is resolved and had attempted to reach out to the customer and received a voicemail. We have left a voicemail with our contact information for any further trouble. We have applied a credit of $40.00 to this customer’s account due to the trouble they have experienced. We consider this matter resolved. Sincerely, Ashley F[redacted] Customer Advocate Zito Media
[redacted] To whom it may concern,...
This is in response to the Revdex.com complaint ID: [redacted]. We apologize about the outage that this customer inquired with his services. We were experiencing an outage that was effecting the area. We do show that services have been back online since 5/5/2017. We have credited the customer for time without services from 5/3/2017 – 5/5/2017. We consider this matter resolved. Should this customer have any additional questions, they can reach us anytime at [redacted] Sincerely, Ashley F[redacted]
This is in response to the Revdex.com complaint ID: [redacted]. We would like to apologize for the service issues that this customer is having. On 8/31/2017, we did have maintenance work completed and we spliced in a new line and balanced out the levels. We contacted Mrs. [redacted] on 9/6/2017 at...
2:53pm to follow up and is currently not experiencing any issues. We are going to continue to follow up with the customer over the next few weeks, but at this time we consider this matter closed.Sincerely,Cody B[redacted]Customer AdvocateZito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC an Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Ticket #: [redacted] To whom it may concern, This is in response to case #: [redacted]. We have checked into...
[redacted] account and determinded that the reason that his bill has been higher than it should be each month is due to changes on the account and decline fees. [redacted] started services on 4/19/16. His first bill covered charges from 4/19 through 6/5. This is close to a month and a half of services. The payment was attempted on 5/20/16 at which it was declined and there was a $30 Decline fee charged. [redacted] made a payment on 5/25/16 which covered the first bill but not the decline fee. On 6/12/16 the promotion was changed from internet and phone to just internet. This is not typically done once the services have been installed but the representative had made and exception. Since we bill in advanced, the bill showed a refund from the previous bill and the current price along with another decline fee as the payment was unable to be processed again on 6/20, we had also changed the billing due date to better accommodate [redacted], this caused the total bill to be $107 for the month of September. We did waive 1 decline fee on 6/12 as a one-time courtesy for [redacted]. The new billing due date is the 5th of each month as we do not offer a billing due date of the 30th of each month, this was to give [redacted] time to call in and make a payment if he chose or to have the payment automatically deducted on the 5th of each month. If there are no further changes to [redacted] services or due date, his bill will be $49.04 each month as long as there are no additional decline fees. As of 9/9/16, we have removed the most recent decline fee that was charged on 9/5/16 when the payment was not processed by the due date. We are not normally able to do this more than 1 time for the life of the account but we did make an exception for [redacted] due to the inconvenience. We would be happy to help [redacted] in the future if he were to have any further trouble. Sincerely, Amber N[redacted] Customer Advocate Zito Media
Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]. We...
apologize about the trouble that this customer has experienced with her cable services. We have had a technician out on 03/07/2017 to fix cable services. We have followed up with the customer on 03/08/2017 to confirm hat services have been fixed. Due to the trouble that she has experienced, we have applied a $25.00 credit to her account on top of the Loyal Customer Credit that she had previously received. We consider this matter resolved. Should she have any additional questions, we are available 24/7 at [redacted] to assist her. Sincerely, Ashley F[redacted] Customer Advocate Zito Media